Texas Roadhouse reviews and complaints 1
View all 399 complaintsTexas Roadhouse - bad management and bad food.
Tonight we met friends at Texas Roadhouse because that is where they wanted to meet. Prior to tonight our last two visits were horrible and we had no plans of going. My friend is pregnant and that is what she wanted so we ended up here. Service was good but management sucks and cooks in a steak house should know how to prepare steaks. On my first visit they failed to prepare my steak correctly not once but twice. My boyfriend was long finished eating and I said never mind and we left. A manager brought us a coupon to to replace my meal on the next visit. My second trip they again messed up my steak twice again. This time we just left and swore not to return. Lastly tonight, my first steak was again wrong. Upon asking for a manager "Jason" the manager was so rude about the entire thing I got so mad I went outside leaving my friends in the building. Our two friends were upset that our nice evening out turned into everyone finishing their meals and my sitting there watching. Worst steak house in Memphis stay away!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Ate in Va. Beach. Lets take that back. My 2 kids and 2 grandchildern ate. My steak was ordered med rare and can well done. When the waitress returned to say it would be out shortly my kids had fininshed their food. I told her to cancel my meal. The Manager came over and ask if I was sure or did I want it to go. I told him I was staying at a local Hotel and I'm sure. The waitress said she would not caharge me for it. I said that fine since I never received it.
I travel 7 states weekly with 150 Home Depot storesfrom Maryland to Augusta, Ga. That's the last time I'll pay $42.00 for food and didn't eat. They even charged me for my ice tea.