Texas Roadhouse’s earns a 1.2-star rating from 2 reviews and 417 complaints, showing that the majority of diners are dissatisfied with meals.
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food product
We love Texas Roadhouse and have never had a problem or bad meal. Today though the rolls weren't soft and fresh as usual but seemed over baked slightly. The ribs my husband ordered were bad as well. I ordered a sweet potato with my dinner. They brought our dinner and said if I wanted one they had a problem and would have to wait for 15 to 30 minutes to get...
Read full review of Texas Roadhouseservice
To begin with, as always the wait was horrible but we toughed it out the hour + that it took to patron your establishment. Then after calling ahead to make sure that they accepted the coupon cards we had and explaining we were coming in 2 families TOGETHER and would be doing separate checks . We were assured 100% that we could use 1 per each check, we were...
Read full review of Texas Roadhousehard, very sharp piece of plastic in my meal
Got my chicken dinner (mushroom portobella) and took a bite and bit down on a hard, very sharp object. I showed it to the waitress, who informed us that it was a piece of the stick used to tell them the order was done and she further stated that this is the second time that this has happened to her order. If I had swallowed this, I could have seriou...
food, cleaning
I love Texas Roadhouse Don't get me wrong I also agree different Texas roadhouse taste differently as well. Me and a friend of mine decided to eat at Texas Roadhouse for dinner on 12/7/19.. It wasn't busy at all but it's up the waitress about 15 minutes to come serve us. No Biggie I ask for a well-done steak, my steak came out dark and tasted like per...
ribeye steak dinners
My wife took me to Texas Roadhouse for my birthday dinner on 11-27-2019. The service was great - server was super nice - but our steaks were literally luke warm to cold. A manager happened to stop by as we were finishing our meals (not by request) and we told him that our only complaint (taste of steaks were great) was our steaks were barely warm. We had them finished by then because we didn't want to take extra time reordering and we were in a hurry.
The manager offered nothing to the conversation and offered no solution or resolution to our problem. We bought two $100 gift certificates but after doing so we are worried that our recipients might experience a similar cold meal.
I'm disappointed in our meal. The steaks obviously sat around for a while and it wasn't that busy.
takeout order
On 11/29/2019 I called in a takeout order for a steak kabob with seasoned rice, which I didn't get I was ask what two sides I wanted I ask for salad with extra French dressing, which I only received one container of dressing and a bake potato with sour cream and butter the potato was dry it look if though it was setting for awhile. I was charge for French...
Read full review of Texas Roadhousepersonnel & food
We asked for a booth due to the fact that we have a small child that has trouble sitting at tables. We were seated at a booth then asked to move. When our server asked why they moved us, she was told because the head hostess told us to. Our server, Katie apologized several time because we were asked to more AFTER being seated. It's 11:00 on a Sunday, most...
awful service
My husband planned a surprise birthday dinner for me. When he called on Monday he was told to call 1 hour prior to coming in. So today he called at 5:00 pm to tell them he had a big party coming in at 7:30. My party arrived at 7:30 and my husband and I arrived at 8:00. We didn't get sitted until 8:40 because the large table they had was occupied. When they...
Read full review of Texas RoadhouseI do not have a complaint but a positive review
I had an early dinner at your Texas Roadhouse ( Restaurant # 30003) on 501 East Trenton Rd in Edinburg, Texas on 11-1-19 at 3pm. My Server was "Don" and my SA was Fred. The customer service was excellent, food was great and the my beer was nice and cold, prepared as I requested it. I requested to speak with the Manager on the floor and the GM. I first spoke...
Read full review of Texas Roadhousetake out
I went to Texas Roadhouse and ordered salmon the 5oz and the same appeared to be no more than 3-4 oz and the staff was not customer friendly nor was the manager. I've ordered from numerous of Texas Roadhouse and the salmon is a lot bigger. Customer service sucks at the Indianapolis, IN location. When I asked the manager if she could get me another she...
Read full review of Texas Roadhouseservice staff
My boyfriend, daughter and I went to this restaurant 10/27/19 and I must say it was the worst service I have ever recieved. Usually Texas Roadhouse is great, it is one of our favorite places to go and I have never had a problem. The food is always wonderful and the staff is friendly and attentive. However this night was anything but. Our waitress was a...
Read full review of Texas Roadhouseforgot request
Hello,
My young daughters and son wanted to surprise their mother for her birthday. They had their heart set on their mother being serenaded to as she sat on the saddle. Service was ok. Our waitress was ever so polite and wonderful but forgot the biggest item. When my wife went to the restroom, I made sure to ask the waitress to make sure she brought the saddle out etc as my daughters sat in anticipation the entire meal. Well needless to say, we were given our check and a "have a nice day"... no birthday celebration. My 9 year old started to cry...we all left in complete disappointment. 😔😔
service
My family of 8 visited your Erie, Pa. store on Oct. 12, 2019, and I am writing on behalf of my daughter and myself. I first want to mention I frequent your restaurant in Duluth, Mn. often. We were at the Erie facility on Saturday night and it was quite busy. That aside I have been at the Roadhouse on other busy nights. Our waitress was quite abrupt and rude to the point of almost being afraid to ask her a question. From the amount of time to be waited on and to receive order was quite lengthy, while other tables around us were quickly served. Our appetizer was barely warm which we ate but then when we received our steaks they were barely room temperature . The waitress sent a manager over for our complaints and he seemed very unconcerned like it was no big deal, Some of our party decided to eat their cool meals rather than wait even longer. When the steaks did return again they were barely warm. I want to say we love Texas Roadhouse but this has to be the worst service I have experienced. In all our meal took over two hours which I know would be very rare for your establishment.
food and service
Wanted to have a steak dinner, husband, daughter and myself. We went to the Texas Roadhouse in fort Gratiot Michigan. First I will start by all the yelling for birthdays or whatever the occasion, it's annoying and unnecessary! We placed our order, husband ordered the 8oz thick cut strip steak, daughter and I ordered shrimp smothered 8 oz sirloin. Everything was cooked the way we ordered it. Here is my problem, husband's steak WAS NOT a strip steak it was the same sirloin that myself and daughter ordered. When I mentioned it to the manager he treated me as if I were stupid, He was extremely arrogant! Trying to educate me on the cut of steaks. After we were done with our meal the assistant manager comes over to speak with us about the meal, same thing gonna educate me on the cut of meats. Is this what Texas Roadhouse does trains their managers to give the same pitch? We were very dissatisfied with our visit. We will not be having dinner at this establishment again, there are other steak restaurants that will give us what we pay for.
needed repair in men's room!
We dine at four different locations within a 35 mile radius to our home. Anderson, IN Texas Roadhouse is one that we dine in at least once a week and as many as three times, every week. We diners there 7 days ago, and my husband returned from the men's room, stating in frustration, that the hook was not on the restroom door, so he had to hold his heavy...
Read full review of Texas Roadhousereservation
The male manager at this store is an egotistical sob. Two weeks prior to our dinner appointment for a group of 20 on the patio, he gave our table away to another group. Stating that they called first. So much for my conversation with him two weeks prior giving him all of our details. I walked out and the rest of the group remained inside. From what I have...
Read full review of Texas Roadhouserelations in the workplace
I would like to stay anonymous please. I worked at Texas roadhouse in the back as a cook for a year and I loved my job. I always came in with a smile and greeting those who I worked with. Through out time I ended up dating one of your managers named Stephen Bohm. As time went by I was harassed by other employees including the GM James. Everyone would talk...
Read full review of Texas Roadhouseserver and health concerns and alcohol drink order
On Sunday October the 12 at 1130 am I went to the bar and ordered a mixed drink a White Russian. The bartender used half and half from the coffee creamer small packet cups. I told her I would rather not have it and canceled the drink. I then ordered a salad and a glass of water. I observed an employee with a very noticeable Persistent cough. She was so loud...
Read full review of Texas Roadhousestaff, servers, hostess, managers
Went to have a nice dinner with the kiddos and witnessed a server clean a table and walk into the kitchen area. Then another server walk right over to the same table the lady had just cleaned and purposely spilled the salt shaker, knocked down the menu, and hurried away laughing. A few monents later (no one had sat at the table) the lady who originally cleaned the table was walking past and noticed her nice clean table had been sabotaged and stopped what she was doing and began cleaning the table all over again. I wanted to tell that lady what happened but the fact that it was Tuesday kids night and there was a manager behind the bar and one on the floor told me they were not only aware of but allowing this kind of bullying to go on in such a respected restaurant overwhelmed me. I couldn't finish my meal. That poor lady didn't deserve to have to do double the work because of someone else's ignorance! Managers that allow and encourage that type of behavior are not true leaders and end up hurting not only the victim but the entire establishment.
Went out to dinner at the Texas roadhouse in Newnan, GA . We go there about once a week, today we went a little earlier than usual. We had the best waiter that we have had all year her name was April and she was amazing.
we let her know how much we appreciated her service, later I called back and spoke to the manager about our service. I think so many times the servers go unnoticed. Thanks again for the great customer service.
The Geters
an allergic reaction to a product that I informed them out of the allergic to.
I informed the hostess and a waitress that I had an allergy to cinnamon. I reminded the waitress again when I place my order and she still bought me cinnamon butter. I had an allergic reaction and her response was I'm so sorry I was busy. The manager never came over to greet us or ask for is everything okay. We have every birthday celebration at Texa...
Read full review of Texas RoadhouseOverview of Texas Roadhouse complaint handling
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Texas Roadhouse Contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 22 22 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 7 7 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number52%Confidence scoreCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Texas Roadhouse social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Texas Roadhouse contacts
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It wouldn't have taken them that long to warm your steaks up if you had asked. You can't eat your entire meal and then expect to be compensated for it.
Get a life shouldnt nobody take this person serious. Lol