I placed online order on Feb. 27 2020 got all way home no rolls. I spent 43.87 drove away to Newport and no rolls Really!
To begin with, as always the wait was horrible but we toughed it out the hour + that it took to patron your establishment. Then after calling ahead to make sure that they accepted the coupon cards we had and explaining we were coming in 2 families TOGETHER and would be doing separate checks . We were assured 100% that we could use 1 per each check, we were also told that the coupon card we had for a free kid's meal with adult purchase would apply to each adult meal purchased. We specifically asked so if we buy 3 adult meals we can get 3 kids meals free and we were told yes. Once we waited the hour + got in, we were informed later that no they would not honor the adult meal with free childs for anything over 1 and that we could not use the other one because they seated us all together so we are considered 1 table even though its 2 checks. We called and asked about all this b4 coming. I'm so upset I am actually still sitting in your establishment writing this .
I was at this restaurant on 10/3/2019 between 8:30 & 9:19pm. We had table 123/1 When our food was brought out to us not even two minutes later we had several ants on our table . We asked our waitress who was amazing thru all this for a manager. She quickly got "Anthoney ". He came to the table and said "I hear you have some guests" we said we have had 4 at this point since our food has came out. He then continued to say I'm sorry at this moment all I can say is "we have exterminators in every week" then said I'm sorry and walked away. Which in my eyes is not enough. We came to eat dinner here because we were celebrating on buying our new home in town.At this point I will never eat at this facility ever again. I have never had such a terrible experience and from a manager none the less at any Texas Roadhouse. I would like someone to follow up with me please. I can be reached at+[protected] or at [protected] or at my email Jess.[protected]@aol.com