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CB Restaurants and Dining Texas Roadhouse Poor service and terrible management
Texas Roadhouse

Texas Roadhouse review: Poor service and terrible management 1

J
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2:25 pm EDT
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Terrible evening Monday, May 19th, 2025 at Texas Roadhouse Elk Grove CA.! I took my friend out for her Birthday dinner, she just turned 45. We do not drink and drive so we took Lyft. We had 2 vodka tonics and 1 Kamikaze shot. We were taking it slow to just enjoy the evening. Our waiter suggested that we try a lemon drop drink, we said OK. We ordered our appetizers and our steak dinner. Next our waiter comes back and says he can not serve us any more alcoholic drinks. What? We were respectable, not loud or creating any problems. The waiter suggested we try the lemon drop earlier. The Manager comes over and rudely says we can have no further drinks. I cancelled our dinner order, paid for the drinks/appetizers and took Lyft home. Terrible experience for my friends innocent Birthday dinner!

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C. Green
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May 21, 2025 5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They hyped up the drinks, pushed the lemon drop — then slammed the brakes like you were causing a scene, when you weren’t. That’s not responsible service, that’s insulting and tone-deaf. You were being chill, respectful, celebrating responsibly, and they killed the vibe for no reason. You did right walking out — they didn’t deserve your dinner money or your night.

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