Texas Roadhouse
reviews and complaints

On Friday April 7th we went to Texas Road house for dinner. We had to wait about 45 mins. with a reservation. There were 4 of us. I had the medallion dinner. Ordered them medium rare, they were burnt and very dry. Husband ordered the Sirloin medium rare and his was very well done and dry, could hardly cut it. The other two people said theirs was passable. Daughter and I ordered each a margarita with salt on rim and both came with sugar on them. We got our rolls when our meal was all most done, which we didn't eat much of it. I know they were very busy. 3 times we asked for water got that when we were about to leave. I spent over $100.00 plus a tip. The food should be eatable. We usually went there 2 times a month or more. Very disappointed. The waitress left the bill and I looked at it with my eyes wide open, the bill was only $70.00. got the waitress and told her the bill wasn't mine. I was honest and told her, she took it out of my hand and not even a Thank-you. It would be nice to be a little compensated for the 2 very bad meals. Thank-you for listening. I get gift cards for all occasions for your establishment

That is what I used plus $50.00 for remaining with my credit card.

Please know this is not the first complaint I have had at the Athens, Ohio location. After waiting over an hour for our steaks to come out. We got barely warm over cooked steaks with Burnt onions and green peppers on top and no mushrooms or shrimp. The steamed veggies were all carrots but maybe 1 piece of broccoli and we’re barely warm. We paid for our drinks and left the food. It’s very disappointing because to get another steak it’s an hour drive in any direction. Every time we think we will try again it is something else. On Mother’s Day last year we walked out after seeing several table that came in after us get food and we didn’t. I still have not seen those free meals that the female manager promised my mom. My Dad had never walked out of any restaurant until that day. I just don’t understand why this is so hard.

My boyfriend decided to eat lunch/ dinner at Texas Roadhouse in Sioux Falls, SD.

We arrived, two “high school” girls were at the counter- why 2?, I have NO clue.

I asked them if there were any tables, I said 2 in my party. They said- it will be 15-20 minutes.

Didn’t take my name, nothing.

Very rude- standing there gossiping than helping customers.

Finally a boy came over to where I was- asked why the name of my party was. I told him, he said 20-25mins.

Gave me a hand held black thing.

It started vibrating finally and lights going off- I took it back to the girls- the one in the far left grabs it as she reaches over the other one, rolls her eyes and says I got it.

All the while people came in behind us and were seated in a timely fashion.

I don’t recommend eating there.

There song- where service with a smile. That’s false advertisement. They do not do that.

On Sunday March 19, 2023 I went to the Texas Roadhouse in Newport News and I purchase 2 sweet potato with marshmallows and the marshmallows were completely burnt. This is the second time I purchase sweet potatoes and the marshmallow were burnt very disappointing. And I ask for 4 packs of A1 sauce and I didn’t get the sauce very disappointing this was a to go order.

Good evening Texas Roadhouse, I am writing you regarding my terrible experience My 2 sons and my granddaughter came there to enjoy dinner for my 9 year old granddaughter birthday. Our waitress Lakenya was slow others that came in after us were served before we got our food we had all most a 35 minute wait for our food which was understandable I know Sunday's are busy. My salad was bought out wrong it was replaced our waitress slacked coming to the table seem to be irritated. we got ready to check out i was given the wrong receipt, I also had a coupon for a free appetizer. Well I had a 25.00 gift card from online for Texas Road House. my 25,00 gift card got screwed up and 7.84 tip was added to my receipt in which I didn't authorize. I talked to a manager she didn't seem to impressed about getting my bill right which totaled 42.10 minus the appetizer which left a balance of 35.70 Sarabeth Grossmann #332 the manager said she was going to call corporate knowing your office wasn't open at 8:30pm on a Sunday night. she left to call and it took around 15mins for her to come back. Sarabeth kept trying to scan my gift card until it didn't work anymore. My son and I were ready to check out at 8:30 pm I was not able to leave the restaurant until almost 9:30pm. waiting on the manager. Sarabeth Grossman said she would call me tomorrow 3/20/23. I am hoping Texas Roadhouse will straighten this issue out I had a gift card I wasn't able to use because of Texas roadhouse. My sons and I and my granddaughter came to enjoyed her birthday dinner and it ended up in a total mishap. I am asking Texas Roadhouse to straighten this matter out and contact me at the information below.

Thank you

Sharon Mosher [protected]

[protected]@yahoo.com

We did call ahead and were told an hour and 1/2. We got there in 1 hour and after 2 hours we were told 11 more people were still ahead of us. The staff was quite rude and could care less that we were still waiting. We drove over an hour from Greenwood,SC to eat there and we never got to eat. Very very disappointed and not sure I will ever go back.

I attended Texas Roadhouse on 12 Mall Street in Springfield Ma AND our baked potatoes or bread was not done so we sent it back. Then I called over the manager Beth to complain and she took it as if we wanted free food. I am a Nursing Manager and I east here every Sunday. The point is your food is not cheap and the way she handled the matter is very poorly! I did not like the way she brushed us off about the situation stating we are the only ones complaining about the potatoes or the bread. I said to her I sent it back because it was not done! I was not calling her to speak about everybody else I was calling her to speak out us! I was paying for my table food not the restaurants food! I felt it was handles very poorly and she did not act like she cared! I give customer service every day in the hospitals! Why can't I get great customer service in a restaurant such as yours! You speak with this BETH and you inform her that every Black person is not trying to get something for nothing! We are professionals too! Its not right and I did not like it!

Date: Sunday November 15, 2022 6:30 PM – 8:10 P.m. approximate time leaving

Texas Roadhouse

1342 North Gloster St.

[protected]

We used to eat at Longhorn's Tupelo, Ms and it was our favorite. We started eating at Texas Roadhouse after it was first opened we eat here occasionally and it has always been good until last Sunday night. my granddaughter, my wife and me ate here around 630 p.m. got served and left after 8pm... took a long time to get seated and to place order... many were seated that came in after us... my granddaughter spilled her drink requested assistance... cleaned up table and seat myself with napkins from restroom... several trips... had to get carry out boxes myself... Finally got order, but had to ask where our 2 salads were... waiter said he forgot them…. we had already gotten our order. I thought I had set up email address,. I used auto pay with card at table... evidently I did not setup email address. Sad part about all this we carried my granddaughter to mall at Benes crossing... closer to Longhorn's Steakhouse than to Texas Roadhouse, we passed it twice going to Texas Roadhouse and to carry my granddaughter home... she was past her bed time getting home... My wife says we are not coming back...Actually we are closer to Longhorn's and we can go back... but honestly we prefer Texas Roadhouse... this is my first and only complaint against Texas Roadhouse... I have left several handwritten notes of praise for service and mentioned names of waiters and waitresses here... this is my first unpleasant experience here... I would still like a receipt... even though email address not being submitted is my mistake... my receipt had only$.01 tip... our waiter disappeared and stayed gone for long periods of time. You can reply to my email address.

My family went to Texas Roadhouse in Greenville,S.C. a few days ago,I ordered a Ribeye well done but not burnt. my cousin ordered the same thing.When our steaks were delivered to our table they were both medium and very pink. The waitress stated she would return the steaks and have both of them cooked some more I told her NO by the time they would bring them back to us everyone else would be done with their meal, I tried to eat some of my steak and brought the rest home and gave it to my dog. I don't know why a resturant can't cook food the way it was ordered.Very disappointed in Texas Roadhouse.

On July 25, 2022 we went to the Texas Roadhouse in Greece NY to celebrate my grandson's birthday. We had a great meal and everything was wonderful.

On August 23, 2022 we went to the Texas Roadhouse in Henrietta NY because we had such a wonderful experience for my grandson's birthday. Well, let me tell you we were very disappointed. We arrived there at 5:00 pm.

There were four of us. After being seated we waited 15 minutes before server came. We ordered drinks, an appetizer and meal at the same time. Approximately 25 minutes later the appetizer arrived. Three of us ordered prime rib and the other ordered a different kind of steak. The server came back and stated that they only had one prime rib slice left. One of us took that slice. She then came back again and said that the one slice was gone. We ordered something else. Approximately 20 minutes later the server bought two meals that had been ordered. Ten minutes later they brought the other two meals. They were not hot. We chose not to send them back based on how much time we had already spent.

We weren't asked if we wanted another drink during that process.

This is the ID on the receipt.

Check No: 20011 8/23/2022 0537 PM Server: Carla

RRN:3822358136182467CRG AID:A0000000031010 TVRL0080008000

IAD:B15B6ECE00820000 TSI:E800 ARC:00 TRN SEQ:[protected] TRN

Two different location. Totally two different experiences

Last week on 9/20 at 4:00 PM I went back to the Greece location and had another wonderful experience.

Thank you.

ID:008283 NET:VISA MODE: Issuer Auth Code:08064C

I am writing to make aware of a situation at your Bradley, IL restaurant. We usually have a great time at this restaurant. Except for Wednesday September 21st, when we visited the restaurant. It was the worst dinner we have ever had at this restaurant. They sat my daughter, husband and I next to a large group sitting at two tables. This group was extremely loud! We had a hard time talking to our waitress, couldn’t talk to one another because we could hear one another. I notice other tables were disturb also by their loud talking and carrying on. We were there around 4pm. I called later on the phone to talk to the manager. She down right told me that she visited every table and ask how things were going and that no one had a problem. I told her she did not come to our table. She then tells me that maybe it was before she got there. I told her we got there at 4pm, the restaurant opens up at 3pm. So I told her that another older couple was sitting behind us and they turned around multiple times to let them know that they were too loud. The manager then told me that she knew who I was describing and she talk to the older couple and they said everything was fine. She then tells me that no one else complained about the 10 individual at these two tables. So I said you know what table was being loud! She said that no one else complained or said anything and that she said they weren’t loud she only heard them laughing and that she was there when the restaurant opened. So my question is, why did she know who I was describing as loud, if they weren’t loud?And, why did she tell me she may of not been there to ask how our meal was, when she said she was there since they opened? So as a customer she kind of made me feel like she was telling me I was lying.

All they had to do was tell the group to hold the noise down a little so us other customers could hear each other talk as well. I’ve never had a problem with this restaurant before. I really don’t know why your manager was point blank telling me I was wrong. I’m sure we will visit this restaurant again due to the food and service usually is really good, but I’m not happy with the manager or how this situation was handled. I’m sure it will be a while before we feel comfortable visiting this restaurant again. I’m sorry that this situation had to go this far, and that the manager should have had better training to handle situations like these. Customer service is for all customers not just a selected few.

My family and I was at your restaurant tonight in Tupelo Mississippi and the food was awful and the kitchen was so slow. We had to wait an hour to get our food (thank goodness for the rolls) they were the only thing that was good. After waiting an hour on our food we finally got it and all of it was cold. My Salmon was cold and cooked to death. It was like rubber. Send it back and waited another 30 minutes and it was still over cooked. My baked potato was so cold that it wasn't even worth eating. It was so cold it wouldn't melt my butter either. My childrens mac and cheese looked like it came out of a box and was so cold that they couldn't eat it. There mashed potatos tasted like they were instant mashed potatos. My mothers meal was cold and nasty. Her sweet potato wasn't even hot to melt the butter. The corn taste like it came out of the can. No season whatsoever. My son and my mother chicken was hard iuas a rock. They couldn't eat it. Overall I am very disappointed in the service of the food. We spent $55.60. And it wasn't worth it. I would like to be reimbursed for the money I spent tonight. This kind of service needs to be seen about.

09/16/2022

Literally worst experience ive ever had at roadhouse. Clara never refilled drinks and gave attitude when asked to. Ordered beer and it took 10 minutes to come out that the bartender even brought it to our table and it was hot. Stated that restaurant ran out of bread and A1. The steak was undercook and gave an attitude for an upcook. The steak took over 20 minutes to return back to our table. Didn't want to comp off a drink that wasn't needed/drank. Hardly visited the table and server manager Dianca didn't visit on our table. Food wasn't brought together everyone ate separate and we didn't get to enjoy our meal as a family. I wont be returning to this roadhouse.

On 8/10/2022 my friend and I went out to the Texas Roadhouse at 180 Collier Drive, Sevierville TN 37882. We ordered our drinks, and then our meals. We both had the 6oz sirloin with salad and baked potato. We had ordered our steaks as a medium well and a medium. My steak came back as medium, and her's came back as rare, it was brought to the attention of the waitress and it was sent back, as I sat there not wanting to eat my meal before she got her's back, mine got cold ( I ate it anyways). Her's comes back again this time with the floor manager bringing it to the table, asking her to check it before she left, and my friend cut into it and it was again rare, and was taken back a 2nd time. By this time our meal was ruined, I ate my meal, and my friend at her salad and baked potato, she told the waitress to just forget the steak. We were both shocked when the bill came and they charged her for the baked potato, and the salad, (of course we expected to be charged for the drink). When we questioned the bill the floor manager said " well you did eat the potato and salad." Hello the steak was part of that meal, and it was sent back twice. I feel her meal should have been comp'd, for the simple aggravation of the steak not being cooked to order, and ruining the whole eating out experience. If this is the way things are going to be, we will not be coming back.

I’ve been disappointed twice visiting this location. The last time I visited we made a reservation to sit and after an hour of waiting my party were seated only to be told we would have to get up once more to wait another 45 minutes by the manager Takya. Today when we visited the Pearland location, our food came out hours late after tables who were sat at the same time as us had eaten and left. The same manager Takya came by to bring us our food speaking sarcastically. I am beginning to not want to come sit in to eat ever at Texas Roadhouse again.

The Hayes’s family went to the Texas Roadhouse location in Bowling Green Kentucky on Sunday August the seventh about 1:30 pm.There was a party of five.Three of the meals were not done properly.My daughter’s “Roadkill”came out only browned on the outside and completely raw on the inside.My wife ordered an eight oz sirloin medium and it came well done.My son ordered a prime rib medium and it came rare.We only mentioned the Roadkill to the waitress

because it was inedible.She was very polite and said a manager would come out.After everyone had finished their meals a lady came out with the Roadkill and said she was the manager.She didn’t apologize for the problem, she simply said “There you are,can I get you anything else. “I am a business owner and would have handled it differently.My daughter’s e-mail address is [protected]@randrhvac.com