Texas Roadhouse
reviews and complaints

I like the Restaurant, and have no compliant about the food or my service. I do have a complaint about the cleanliness. The glass shields that separate the booths were dirty, and the stall in the women’s bathroom was dirty. On the side wall and inside the door of the stall, were drizzled with what appeared to be an unmentionable item. I judge a restaurant by the cleanliness or lack of. I hope the management begins to show more care for such things in the future.

The last 2 times my wife and I ordered takeout the food has been very poor. I order onions on my steak and for the last 2 take-out orders have been given mushrooms. Even with me specifically adding a note that said I want onions not mushrooms. I order rare steak and years ago this was fine as they would prepare it properly. The last 2 times it was very raw and I had to throw most of it away. Today after eating some of my steak last night I have been in the bathroom with horrible diarrhea. Both my wife's steak and mine tasted very plain with no seasoning. The rolls were very hard and burned. I'm just confused because I used to love this place and I can't help but feel it's gone downhill so much. This will be my last trip here because I don't feel like being sick every time I want steak. Also, if the employees at the take out were more concerned with the food rather than doing pushups on the floor maybe things would be better. I spent nearly $50 each time on the last 2 trips. I would like this made right.

We called in 1hr prior to a 12 seat as per manager. We showed up waited the time they advises. Received text saying table was ready, 12 adults and two children, all pile inside and wait another 30 min because they lied about having table and just needed wipe down multiple times, finally got seated in a 6 booth and a small table in isle dodging servers going between. Orders were messed up. Person paying fir the meal watched everyone eat because they "lost" his medium rare steak, 6 1/2 min to cook a new one and he still didn't have it for Over 20 min. Horrible service snippy manager who cannot seem to take fault at all for any of the issues. By far my WORST experience at texas roadhouse. We didn't ask for a discount on the meal so why did we get sub standard service. If I wanted wrong ordered and bad service I'd just go to McDonald's and not spend as much

So I grabbed a togo order here on valentines day. I knew it would be slow or hellish, but I wasn't expecting to literally rush the orders instead of telling people it will be x amount of time to get our crap together. Steaks were overcooked badly, didn't give us our dessert but charged, wrong tea, forgot stuff on meal. Replied with a $40 voucher...

I don't know if they need training or new management. The last 3 visits they had the app turned off as well as call ahead seating. So not only do you wait 2 hours to get a table for a party of 2. We have had steaks undercooked, overcooked. Baked potato not fit to eat and this past time the cactus onion was missing a whole side. I have also not seen any type of management come out on any of the 3 visits to see how things are and if anything is needed. This does not seem to be an issue with the clarksville tn store. So that leads me to believe its the Owensboro stores management. I have sent messages about the last 3 issues and not one person has reached out to me. I am very disappointed that no one reaches out about any of the above issues. and this location is an hour away from my hometown. So the last 3 visits we have chosen to go to another restaurant, in order to be able to get decent food and service. I have a friend who owns a restaurant and this is not good customer service.

Got gift card for Christmas for $50. Tried using last night and was told that it had not been activated when purchased so paid with a credit card.
When I got home I called the number on the back of the card and was advised my balance was $50.00. The waiter said he tried putting it thru twice.
My idea is that this restaurant in Bangor, ME did not want to take gift card as there were only 7 parties in there at the time and they wanted the cost and with the card that was already paid for there was nothing for them.

I made a pickup order last night and the 2 sides were missing off one of my meals. By the time I got home the restaurant was closed so my dinner was not complete and I was very unhappy. I paid $72 total and will never do that again. When I called to complain today I kept being put on hold and my call was never taken properly. I ordered a sirloin steak well done with mashed potatoes sour cream and bacon bits, Mac and cheese. That's the order that got messed up everything else was ok.

I work for Wake Forest Baptist Hospital and am well aware of how to interact with the public. I was in Greensboro, N.C. and did call ahead seating . I got my txt and it said to check in with host upon arrival which we did. The host said she did not have us down as a call ahead and we would have to wait. I said how did you not have me down and how did I get this text! She was very rude and said well you are not on the list. Therefore; we left and went to Outback. Got a great meal
This was today, Monday, 12/20/21 at 5:15p.
I really should have asked her name but I was so furious, I just left.
I will tell all my patients, friends and family about this poor customer service!
Nedra Norris
119 Rannoch Ct.
Winston Salem, N.C., 27107

Either the wait stuff don't listen to you when you order, or the kitchen doesn't listen to the white staff, or just nobody gives a [censored] about the customer. I live in Tucson Arizona, and on occasion, frequent the Texas roadhouse on Wilmot Road. Unfortunately this place has gone down in my estimations as far as restaurants. When my wife and I go there they can never, I repeat NEVER get her order correct. And it's really pretty simple. She asked for a well done steak, and the steak comes medium and she hast to send it back. Once she sees pink in meat, she loses her appetite and our evening is ruined. One time we went and they had to remake her steak four times, FOUR times! We eventually got disgusted and left. Last night she thought she'd keep it simple, she asked for a well-done pork chop, no pink whatsoever. I got the chicken fried steak. She also ordered melted butter for her potatoes and her broccoli. After sitting g there for 25 minutes I had to ask if they forgot our order. First thing they do is deliver her potato and broccoli with solid butter not melted. She told the waitress she needed melted butter and to please bring it in a hurry before the potato and broccoli got cold. They then brought her chop. She cut into her chop while the waitress was there, and it was pink - I wouldn't even eat that. So there goes her main course, she won't have them remake it because she's losing her appetite. We ask for the manager. Nine minutes later the manager comes by our table, by now her potato and broccoli are ice cold and the melted butter still has not arrived. Magically once the manager gets there, here comes the melted butter! Unfortunately the potato and broccoli are now ice cold. Another evening ruined thanks to you guys. Making a meal is not hard, I can time everything just right so everything is hot and everything is cooked to perfection, why can't your restaurant? It's not rocket science.

We ate at your Vincennes Indiana location yesterday. our server was Jasie it was 6:11 p.m. we paid by mastercard. Our table number was 221/1. my husband ordered steak & ribs as he always does. Steak was to be medium, I ordered the 12 oz. ribeye also to be medium. we both had salad & baked potato. We also had a to go order. It was our Children's wedding anniversary & they are quarantined because their 5 year old has Covid. Trying to make the day special for them we ordered & was doing a porch drop off. Our steaks were well done, the baked potatoes were cold enough that the butter did not melt. I will say they did offer to cook us new steaks, but we didn't have time because of the to go orders. Now to tell you about that, I ordered a 16 oz. ribeye for my son with baked potato & french fries, my daughter in law Roadkill with baked potato & salad & for our granddaughter the childs chicken tenders & fries with BBQ sauce to dip. They called me and asked if there was a 3rd bag, because my son was missing his fries, my daughter in law didn't get her salad & our granddaughter had only french fries & BBQ sauce. Our Mastercard total was $94 before tip. This is the 4th time I have eaten there and before this visit we have been satisfied. This visit was a catastrophe, we also had a couple of employees setting at the booth across from us and the girl was polishing the guy's fingernails. Some of the employees did a dance & I don't have a problem with that, but I think service & food service should come first. I did call the Vincennes Texas Roadhouse last night to report the missing food items & they asked me if I wanted to return & they would make it right. By this time we are at home 40 to 45 miles away. The manager took my email address & said she would send me some compensation. I checked my emails this morning & did not have any from her. I think some changes need to be made at their location. I did not check the to go order to make sure everything was there, I thought Texas Roadhouse was high quality not like Mc Donalds where we always check our to go orders. The address of this Texas Roadhouse is 401 Kimmell Road Vincennes In. My email address is [protected]@otecom.net

missing my salad and all my baked potato toppings. really messed my meal up after waiting 15 minutes past my expected food time. it was resolved by a manager telling me we will take $5.00 off your meal. Out of 3 xs trying the pick up way to go. 2 of the 3 messed up orders. i really am mot coming back to this branch again and am passing the word of how poor a 15 percent tip on a messed up take out . plenty of other places to go and more coming to the area every month. Thanks for a partial dinner

We went to Texas Roadhouse in Columbia SC on Mon Sept 27th. My husband ordered the RibEye Steak, while I ordered the smothered chicken. The RibEye was full of gristle to the point that he could not eat it, mind you, we paid $22.00 for this crap, and his baked potato was burnt. I ordered the smothered chicken, which was so dry that I could not chew it, and I have very strong teeth. The only thing good was the Cactus. Complained to manager and they did bring us replacements, but it took so long to get the replacement that we asked for a togo box. When we got home, 10 min away, it was the same thing. I had a similar thing happen once before, and we decided to give it another chance, but as the old saying goes, fool me once shame on you, fool me twice shame on me. The waitress told us that several people had sent their steaks back as they were so full of gristle to eat. I will definitely be informing other people of this. I know a lot of people as I am a tax accountant and my husband has his own business. My name is Lillian Gareis 51 Groover Circle Cayce SC 29033 email is [protected]@bellsouth.net

Last night 7/7/2021 I wanted to take my nieces for dinner, they are visiting from out of town - I chose to go to Texas Roadhouse in aurora Colorado b/o their excellent food, I called ahead for seating and was fully aware it was not a reservation. When I got there I waited for 45 min. until I asked when was my turn, my surprise was "You were not in the System" however I had a confirmation number (Conf. No. 7811), I was also told "you have been added to the priority list" I waited for additional 15 min. and saw parties getting their cue after me but getting a table before me, I asked a second time and got another confirmation No. (7850) and waited additional 20 Min. I HATE USING THE RACE CARD BUT IT WAS ODD THAT THE PARTIES AHEAD OF ME WHER WHITE (coincidence maybe?...) In all this is the third similar incident I had, the other ones was at Southside Denver, thank you

I'm filing a complaint against the management of your Clay NY store for their bullying tactics when it comes to their employees and showing proof of a NON APPROVED EMERGENCY USE vaccine. This is illegal to pressure or coerce the employees in this current situation. I am appalled by this behavior and will NEVER go to your establishment again. Stop the bullying!