reservation
The male manager at this store is an egotistical sob. Two weeks prior to our dinner appointment for a group of 20 on the patio, he gave our table away to another group. Stating that they called first. So much for my conversation with him two weeks prior giving him all of our details. I walked out and the rest of the group remained inside. From what I have...
Read full complaintrelations in the workplace
I would like to stay anonymous please. I worked at Texas roadhouse in the back as a cook for a year and I loved my job. I always came in with a smile and greeting those who I worked with. Through out time I ended up dating one of your managers named Stephen Bohm. As time went by I was harassed by other employees including the GM James. Everyone would talk...
Read full complaintserver and health concerns and alcohol drink order
On Sunday October the 12 at 1130 am I went to the bar and ordered a mixed drink a White Russian. The bartender used half and half from the coffee creamer small packet cups. I told her I would rather not have it and canceled the drink. I then ordered a salad and a glass of water. I observed an employee with a very noticeable Persistent cough. She was so loud...
Read full complaintstaff, servers, hostess, managers
Went to have a nice dinner with the kiddos and witnessed a server clean a table and walk into the kitchen area. Then another server walk right over to the same table the lady had just cleaned and purposely spilled the salt shaker, knocked down the menu, and hurried away laughing. A few monents later (no one had sat at the table) the lady who originally cleaned the table was walking past and noticed her nice clean table had been sabotaged and stopped what she was doing and began cleaning the table all over again. I wanted to tell that lady what happened but the fact that it was Tuesday kids night and there was a manager behind the bar and one on the floor told me they were not only aware of but allowing this kind of bullying to go on in such a respected restaurant overwhelmed me. I couldn't finish my meal. That poor lady didn't deserve to have to do double the work because of someone else's ignorance! Managers that allow and encourage that type of behavior are not true leaders and end up hurting not only the victim but the entire establishment.
an allergic reaction to a product that I informed them out of the allergic to.
I informed the hostess and a waitress that I had an allergy to cinnamon. I reminded the waitress again when I place my order and she still bought me cinnamon butter. I had an allergic reaction and her response was I'm so sorry I was busy. The manager never came over to greet us or ask for is everything okay. We have every birthday celebration at Texa...
Read full complaintI am complains about pests on my table at you’re restaurant
I was at this restaurant on 10/3/2019 between 8:30 & 9:19pm. We had table 123/1 When our food was brought out to us not even two minutes later we had several ants on our table . We asked our waitress who was amazing thru all this for a manager. She quickly got "Anthoney ". He came to the table and said "I hear you have some guests" we said we have had 4 at...
Read full complaintfood service management
We are there as a celebration for a promotion. My filet mignon was well but way way way over cooked so chew I could barely swallow, my bf was med rare and it didn't even look like they cooked it at all!! Sent it back 2 times still wasn't right, our blooming onion was nasty burnt grease tasting!!! I'm furious we spent our hard earned ($91) money on horrible...
Read full complaint and 1 commentknowledge of staff and efficiency.
I ordered a bone-in rib eye and asked if I could request a descent size cap on the rib-eye as this is the most delicious part of the cut. Not only did the bone in I ordered not come with a cap at all, the manager in training, his shadow and the waitress trainer and even the guy who said he was the restaurants manager did not know what I meant by the cap...
Read full complaint and 1 commentfilthy chair I sat in
I tried call ahead seating. but was placed on hold for 8 minutes and no one answered the phone. Went to restaurant had a good meal, got up from my chair and saw salad on the back of my seat. Soiling my pants gross! Manager came and offered me free appetizer and to clean my pants. I refused both because my pants are washable and I just got a coupon for free appetizers for a year from a promotion you are running. This was one of the most discussing visit to a restaurant I have ever had.
raw hamburger, missing serving items and bad management behavior. chris was is manager on call.
My son's order a burger with fries and after eating 2 to 3 bites he notice blood dripping off the burger. Everyone was serve and my wife order was missing and finally arrive 15 minutes later. I personally ordered 4 slices of cat fish but only received 3 after the waiter drop one on the floor. I didn't get my last missing piece 25 minutes later after...
Read full complaintservice and food.
Date 09/01/2019 12:02 pm Guest 2 ticket#30002. Everything started fine.We arrived and ordered drinks and a appetiser. Drink came within a minute, appetiser in about 5 minutes.The waiter took entree order right after us receiving our appetiser. I told her we wanted to take our time eating and please do not order the prime rib until we where finished with are...
Read full complaintservice
My girlfriend came from Colombia on vacation and we decided to visit Texas Roadhouse lacated on Shadeland ave in Indianapolis IN. Manager refused to serve her alcohol, even the manager did not bother to confirm somehow if the ID was valid and government issued, so he refused. We left. We went to Red Lobster, they took the time and they did check the validity of the ID and naturally served us. The server at Texas Roadhouse rushed to conclude that the ID was not valid because it looked different, even when the date of birth was on the back of the ID and I pointed out its location. The server was not welcoming, and did not treat us properly since we sat at the table. We can't help but feel that we were discriminated and whoever needs to know about this issue will know it. This happened today Saturday August the 24th at Texas RoadHouse at Shadeland ave in Indianapolis IN. We have been at other restaurants in the city with a higher reputation than Texas Roadhouse and they all took the time to confirm that the ID was valid.
Service
My wife and I arrived at approximately 4 pm and we were seated. We waited 10 minutes and nobody ever came and took our drink order, brought rolls, or even acknowledged we were sitting there waiting. I went up to the hostess stand and asked for our server to come to take our drink order. After another 5 minutes there was a female server waiting on customer...
Read full complaintbone in - ribeye
To start the house salad taste old the croutons were stale and we ordered 2 bone in ribeye MEDIUM RARE and both steaks were VERY under cooked. When we told our waitress instead of just seeing if we wanted to have it recooked she preceded to explain to us the difference between rare and medium. This is the 2nd time I've had an issue with my food at this SAME location.
Read full complaintservice and food
We had lunch at roadhouse today. I realize restaurants are busy but our waitress did not handle our table in a timely manner. We weren't given our drinks and then had to wait 12 minutes to give our order which wasn't terrible but then it took 14 minutes to get our salads and that was after checking with another waitress because we never saw ours. The. "manager " then brought our salads and one wasn't right when she brought them. Instead of apologizing for the delay she made some lame excuse about printer error which I might have believed if everyone around us wasn't getting their items. Then exactly 8 minutes later our food arrived before we could finish our salads the problem there is that steak was cooked so fast it was cold on the inside but I tried to eat the tough thing anyway which was a mistake because I got choked on it. Worst experience ever. [protected]@gmail.com
the inability to accommodate are group of 10
This is the second time in the last 3 months we've been told, that to accommodate are group we would have to sit at separate tables. The first time we waited 2 hours for a table(so we could sit at one table) only to be split into 2 tables. We are a bigger family that gets together once a month for family dinners. It's a time to catch up with our adult...
Read full complainta waitress was flirting with my husband
Me and my husband were having a casual dinner on a Tuesday afternoon and the food was great just got full really fast haha and so it was time for us to go. My husband asked for the receipt and it took a roughly 3 minutes to get to our table. After that, my husband showed me the receipt to end up showing me that the receipt contained Hearts and winky face...
Read full complaintservice
Well Charlie S. was terrible he was pushy even after we told him we'd be taking our time enjoying a visit since we hadn't seen each other in a very long time. We told him it was both of our birthdays and not even any form of celebratory anything!!! When I asked for whip topping on my Baileys Coffee along with the cheesecake he said there's none in the house...
unprofessional waitress july, 2019
Jennifer, she had a very unkept appearance as if she was home not at work. It is not alright for the waitress to take customers from other staff members. Then lean on our table pressing her breast's on the table in my best friends boyfriend's face. She was way too friendly to the guys' and she forgot to refill glasses. She was asked more than once to bring something back and it was not her name on the ticket. She should not be allowed to take another waitress's table, especially if she is going to do a horrible job.
unprofessional management
I went to this location for kids free night with adult entree today 7/30/19. I never get to go because I have church every Tuesday but today I was free. Ordered food. For myself, I ordered bbq boneless wings. Waitress knew I was there for the kids meal special and said the wings were good for my entree. I didnt know that the wings werent considered an...
Read full complaint
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Went out to dinner at the Texas roadhouse in Newnan, GA . We go there about once a week, today we went a little earlier than usual. We had the best waiter that we have had all year her name was April and she was amazing.
we let her know how much we appreciated her service, later I called back and spoke to the manager about our service. I think so many times the servers go unnoticed. Thanks again for the great customer service.
The Geters