SUBMIT A COMPLAINT

Telkom SA SOCbilling and service

1
N Aug 01, 2018 Review updated:

My Name is Nizaam Campbell, ID: [protected], Telkom number: [protected]. Telkom Account : [protected]. Telkom is a bunch of fraudsters and trains their staff to steal from consumers, I signed a "Month to month" agreement with Telkom in Sep 2016 for 20GB For R299 a month, I been paying and receiving my data every month, In January 2018 I got retrenched from work, and could no longer pay, I was not stressed as i know it is a month to month contract and can cancel anytime, , Keep in mind the data does not accumulate, if you dont use in that month, its gone
In March 2017 I tried to cancel at a Telkom store, they advised me i can only cancel Online, I tried cancelling Online, But could not as the account is suspended, Time passed, and i get a bill every month. I called the customer care 25/07/2018, wanting to settle my account, thinking it is R299+ Interest, they advised I have to pay R2000, to cancel, as they are allocating data every month to my account, I asked how can you allocate data to my account that i cannot use as my account is suspended, the consultant could not answer me, I asked to speak to someone senior, the consultant told me my manager wont be able to help you and he dropped the phone. so now i cannot cancel, they allocating data to my account that i cannot use as the account is suspended and charging me for it, I am definitely taking this further, Telkom is real crooks, I would suggest anyone stay away, Dont be tricked like i did

Responses

  • M
      Aug 02, 2018

    Is there anyone out there who can help the people of SA battling with Telkom...Mr President ..I guess you are my last resort...PLEASE THE PEOPLE OF SA BEG FOR ASSISTANCE...this is NO JOKE...telkom is a NIGHTMARE to deal with...

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