Menu
Register
Write a review File a complaint
Etihad Atheeb Telecommunication Company / GO Telecom Customer Service Phone, Email, Contacts

Etihad Atheeb Telecommunication Company / GO Telecom
Reviews and Complaints

Etihad Atheeb Telecommunication Company / GO Telecom's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.go.com.sa

Learn how the rating is calculated

2.5 8 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Etihad Atheeb Telecommunication Company / GO Telecom Complaints 8

ComplaintsBoard
A
3:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etihad Atheeb Telecommunication Company / GO Telecom Internet Service - Fibre optic connection

Hello There,

Thanks a lot for providing such a platform, kind of exclaimed being a first time user. I am getting constantly harassed by the company mentioned for default payment, according to them. The history is explained below for your kind understanding.

I have had an internet connection in use under an A/C no: [protected] with the company in the year 2017. Being fed up of the quality of the service coupled with my necessity to change my apartment, I have decided to discontinue the connection and started contacting the company through phone calls. Every attempt to contact the company was extremely difficult to get through and the telephone numbers provided were never attended.

However, I have been posting repeated requests to all possible e-mail id's available in the company websites which also were never responded. Amidst this attempts, I have been paying my bills to avoid running into disputes while the service is not being used. Once I received an SMS (which also I mention in one of the attached e-mails) that I will be contacted in 72 hours by the company representative to help me close the account, which also never happened.

My attempts to find our their offices in the town I live also hasn't succeeded. Now the company makes intermittent calls and deliver threatening messages reminding me of a pending payment of 749.23 SAR. The amount is shown in my name in the bank records as well now. This is a clear case of cheat from the part of the GO TELECOM, I would really appreciate if the matter could be resolved at the earliest.

Looking to hearing from you earliest in this regard.

Kind Regards,
Amjeth Khan

Desired outcome: Exemption of the bill amount

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom
View 0 more photos
Hide full review
ComplaintsBoard
V
12:46 am EST

Etihad Atheeb Telecommunication Company / GO Telecom internet subscription

I already renewal of 4G LTE GO Golden (180GB) - 2 months - Account id is [protected].
But until now no internet already I inform three times into the customer service but still same condition. Today again I call that time one of your technical support person told me we have many customers also have many problems you should wait for few days, how it's possible. So please tell me what I can do already I paid your money.

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom
Hide full review
ComplaintsBoard
M
2:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etihad Atheeb Telecommunication Company / GO Telecom internet service

My Saudi Iqama number is - [protected] I make order 4GWiMAX on 03-June-2018 and deliver the device of 10th June-2018 still my device not working after I call more than 100 times all customer service is fake they make false promise they take my number and email but never call me or mail me and, They harass me too much I spend too much money on call and my mobile data to wait for your connect and customer care calling. Please take any proper action. I need my device working or give me my full refund as soon as possible. They not listen to me last 16 days they are very rude just tell me wait wait and not give me any proper resolution.

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom
Hide full review

Is Etihad Atheeb Telecommunication Company / GO Telecom Legit?

Etihad Atheeb Telecommunication Company / GO Telecom earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Etihad Atheeb Telecommunication Company / GO Telecom to be a trustworthy company. Although there's a 37% resolution rate for customer complaints, which deserves attention, Etihad Atheeb Telecommunication Company / GO Telecom is known for their high standards and safety. If you're thinking about dealing with Etihad Atheeb Telecommunication Company / GO Telecom, it's wise to check how they handle complaints.

We found clear and detailed contact information for Etihad Atheeb Telecommunication Company / GO Telecom. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Etihad Atheeb Telecommunication Company / GO Telecom's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • We detected that go.com.sa is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
ComplaintsBoard
K
11:44 am EST

Etihad Atheeb Telecommunication Company / GO Telecom go internet connection

Please don't buy any go internet (Atheeb telecoms company) in saudi arabia.
They are the worst internet provider in saudi arabia
Even you con't reach the customer care easily,

Even if you reach (After trying several times) they will tell the same story again and again, they don't care about your problems,

I brought 6 months unlimited plan,
Only works 4 days a month with normal speed.

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
Pranav23
SA
May 08, 2017 9:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree...

ComplaintsBoard
I
6:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etihad Atheeb Telecommunication Company / GO Telecom bad customer feedback-low level.

I subscribed into Go Telecom fiber optics internet service for 20mb speed and gave all the information about my residence place and their plat id which they mentioned into their website. They sent me a message to pay SR. 899.00 for 6 months service which I did and after the payment their technician came to install the service into my flat. However, to my and their technician surprise, we found out that the plat number which we mentioned while placing the order has not been installed there even there is no fiber optics service available in my area from go telecom. The technician told me to call customer service center number [protected] and explain them all the situation . I called them and ask them for the refund. They told me that they will take up the matter with their technical team and try to resolve my issue. However, after more than 1 month and so many calls and 2-3 visit to their flagship office in Jeddah, they are failed to find any solution to my problem . Every time I call them, they give me same answer that my complaint raised and they will call me, but so far no body has called me and tell me as to how I am going to get my money back from these thieves. they are useless and have very low level service. my account number with them is [protected]. Is there anybody who can help me to get my money from this company?

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom
Hide full review
ComplaintsBoard
S
3:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Etihad Atheeb Telecommunication Company / GO Telecom refund fraud

This is the company's false refund promise.
"If you are not satisfied with GO’s service you have 3 days from the time of activation to return it and get your money back"

I have returned the modem in good confdition from where I purchased at 'Jeddah, Aziz Mall Store within the stupilated time to one the representative named Mr Hasan on(10-sep-2009).
They promised withing 7 days I will get my refund in my account.But until today (i.e 10-oct-2009).

I therefore warn the prospecting customer thinking for going with GO services in future better beaware.Dont go with them.
I dont want you suffer in thier hand by losing your hard earned money.
I have proof of their fraud (call me if you wnat [protected])

syed abdul wajid

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
7:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ATHEEB GO BROADBAND HAS GONE! With much fanfare, ATHEEB GO Broadband announced its arrival in Saudi Arabia. A huge media campaign deluged the city of Riyadh in early 2009, from posters, newspapers, to handouts. WIMAX had arrived and ATHEEB were spearheading the delivery of this technology to the city's eager consumers. Lightning fast speeds, reliability...

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom and 8 comments
ComplaintsBoard
Y
10:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I joined this company when I went to Saudi Arabia for a visit. I was surprised when they ask me for money up front for 3 months of service and for the cost of their modem. It costed me approximately $350 in USD. It is expansive and they do not tell you that you can not cancel at any time. Since day 2 I started to have problems with the network. I kept...

Read full review of Etihad Atheeb Telecommunication Company / GO Telecom and 13 comments

Etihad Atheeb Telecommunication Company / GO Telecom Reviews 0

Looks like Etihad Atheeb Telecommunication Company / GO Telecom has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Etihad Atheeb Telecommunication Company / GO Telecom, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Etihad Atheeb Telecommunication Company / GO Telecom complaint handling

Etihad Atheeb Telecommunication Company / GO Telecom reviews first appeared on Complaints Board on Aug 27, 2009. The latest review Internet Service - Fibre optic connection was posted on Sep 15, 2021. The latest complaint refund fraud was resolved on Oct 10, 2009. Etihad Atheeb Telecommunication Company / GO Telecom has an average consumer rating of 3 stars from 8 reviews. Etihad Atheeb Telecommunication Company / GO Telecom has resolved 3 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Etihad Atheeb Telecommunication Company / GO Telecom Contacts

  2. Etihad Atheeb Telecommunication Company / GO Telecom phone numbers
    +966 811 101 1180
    +966 811 101 1180
    Click up if you have successfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 811 101 1180 phone number 1 1 users reported that they have successfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 811 101 1180 phone number Click down if you have unsuccessfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 811 101 1180 phone number 2 2 users reported that they have UNsuccessfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 811 101 1180 phone number
    Customer Service & Sales
    +966 800 111 1010
    +966 800 111 1010
    Click up if you have successfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 800 111 1010 phone number 1 1 users reported that they have successfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 800 111 1010 phone number Click down if you have unsuccessfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 800 111 1010 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Atheeb Telecommunication Company / GO Telecom by calling +966 800 111 1010 phone number
    100%
    Confidence score
    Business Inquiries
  3. Etihad Atheeb Telecommunication Company / GO Telecom emails
  4. Etihad Atheeb Telecommunication Company / GO Telecom address
    P.O. Box 250398, Riyadh, 11391, Saudi Arabia
  5. Etihad Atheeb Telecommunication Company / GO Telecom social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Etihad Atheeb Telecommunication Company / GO Telecom Category
Etihad Atheeb Telecommunication Company / GO Telecom is ranked 87 among 343 companies in the Telecommunications category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.