Teleflora.comdo not use them unless you like problems

T
This review was posted by
a verified customer
Verified customer

This has been a nightmare, brought to me, by Teleflora.com!
NEVER again! I ordered flowers online the day before yesterday (Monday, early morning), to be delivered yesterday — I am in North Carolina — These were flowers to be delivered to my niece, in Louisiana, who had just had major surgery. Order goes through fine online — I thought, great. Tuesday, my niece calls me and says nothing — it's about 3pm my time, so I am wondering what time do they plan on delivering these flowers... I call Teleflora's 800 number at approx. 6pm my time, to check status. Sure no problem, I am told, and put on hold. 3 minutes later, I am told the flowers were just delivered about 15 minutes ago. Ok. So I call my niece. She says 'WHO did you order these from???' I said 'Why, is there a problem?' 'She said 'WELL, first of all, it's coming from a NEW AGE florist in town, and I KNOW you didn't order from this place! (We don't practice NEW AGE and I don't or wouldn't support NEW AGE — We are Christians — but that's not the problem). The delivery person just told me that they delivered these this morning, TO THE WRONG ADDRESS. THEY'VE BEEN SITTING OUTSIDE ALL DAY, IN 95 DEGREE WEATHER.' She then proceeds to tell me how DEAD the flowers are — and how the delivery person LAUGHED about delivering to the wrong address. I asked her to verify that the delivery card had the RIGHT address — it did. Apparently, they took the flowers across town and left at the wrong address all day. Those people got home and called the florist, telling them the flowers don't belong to them. They come out and pick up the flowers and deliver the dead flowers to my niece. WELL... I get back on the phone with Teleflora. The Customer service Rep sounded like she didn't know what to say, other than read from a script in front of her. She asked me 'Did your niece receive the flowers?' I said 'Yes, but after sitting out all day and now the flowers are dead.' She said 'So what is the problem, Ma'am?' WHAT?? I said 'Can I please speak to a supervisor?' I was not transferred anywhere — she assured me she would turn this over to the research department and someone would call me back. I said 'Fine'... Today, has been the day from flower HECK (You know I REALLY want to use the other word here)!!! 5 different phone calls — no one has helped me so far — I've asked for a refund 5 times. I am told they will process it within 3 days. Out of the 5 calls, only 1 person spoke English and couldn't understand what I was asking or WHY there was a problem. CHEESE and RICE!!! In the process of me trying to do my normal routine, someone from Teleflora calls me and says 'I need need more info ma'am. I spoke with the florist and they said the flowers were delivered, so I AM NOT SURE WHY YOU ARE FILING A COMPLAINT.' WHAT, WHAT, WHAT??? Now, the whole time I've called 5 times, all of this was supposedly documented into the system. I call my niece to tell her what has happened now — She informs me that the local florist called her and they WANT TO PICK UP THE DEAD FLOWERS, BEFORE THEY ISSUE ME CREDIT!.. She tells them 'Look, 1st of all, the flowers are dead and that's that. 2nd of all, I just had surgery and can't come to the door because there is no one here to help me to the door.' Before she could arrange something with them, the guy got extremely rude with her and told her that they weren't issuing a refund until they got the flowers back. My niece said 'you can come get them tomorrow if you want — they are in the trash outside because THEY ARE DEAD!'... The guy hangs up the phone. We go on three way to Teleflora AGAIN... again, barely any English and he couldn't understand the problem!! I know my blood pressure is out the roof from today. Again, I am told he is issuing me credit (for the 6th time) and that the local florist does NOT need the flowers back.
Do I think you should use Teleflora.com??? Heck, to the NO! Just read the above and you'll understand why!

Responses

  • Ka
    Karen Brady Apr 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I ordered an arrangement for my sister's birthday in Maui. I live in TN. I ordered in time, they charged my card, sent me an order confirmation. On my sister's birthday, at 7pm at night (2:30pm her time) I get an email from Teleflora that they are not going to be able to deliver my order and would like for me to pick a new date. I call and speak with a gentleman named "Alf" that is very hard to understand. He actually says to me that it will really be more of a surprise to her if the flowers come the day AFTER her birthday. I told him that I would like a refund and he said the best he could do is offer a 50% discount off of my next Teleflora order. I told him there would never be another Teleflora order for me. He then said he would call around and see if he could find another shop to fulfill the order. I asked if someone would call me back and he said "oh - no no". I told him THAT ALSO was unacceptable. He then offered to take my number and call me back in 30 minutes. This did not happen. I called back. This time I got Christina - she was also hard to understand. She said that she would give me a 30% refund...I told her that was unacceptable and asked if anyone had found another shop - she had no clue what I was talking about. After another 40 minutes I got the promise of a refund. I still haven't seen it. I would not risk anything important enough to send flowers for with Teleflora. If something happens and they don't meet your required date - they do not care and they will not fix it.

    0 Votes
  • Ne
    NEinSC Dec 22, 2016

    I heartily urge anyone considering using Teleflora to seek another florist. I recently used them to deliver an arrangement to a funeral home when my friend's sister died suddenly. The arrangement I chose had a glass cross that I wanted my friend to have as a keepsake. Weeks passed and my friend never mentioned the arrangement, but she was distraught over her sister so I chalked it up to that. When I finally felt like I could ask her about it, I learned a bouquet in a cheap glass vase had been sent instead. I immediately called Teleflora who declined to do anything about it or look into it...apparently they have a rule if not notified in two days of a problem they can only offer a discount on your next order. AS IF I would order from these crooks again!!

    0 Votes
  • Un
    unhappymom Aug 31, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My husband ordered me the "Morning Melody" arrangement for Mother's day and that is absolutely not what I received. The only similarity was the lavender roses. The vase was red (I understand they may need to substitute the color)and there was no bow. There were 6 roses, 3 bright pink carnations and so much baker leaf fern you could hardly see the flowers. The fern leaves are covered in spores. Again, I understand substitutions may need to be made but this arrangement bears no resemblance to what was ordered. I know that the value of the flowers substituted is nowhere near the value of what should have been int he original arrangement and the dark red vase clashes with the lavender flowers.

    What is especially disappointing is that I ordered two bouquets from Teleflora for family members and theirs were beautiful while mine looks like a grocery store bouquet.

    0 Votes
  • Mi
    mistervh Aug 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Plant arrangement ordered by my brother for my wife who is ill. A flower arrangement was delivered instead and left on front porch in cold and doorbell was not pushed. Teleflora, a sub. of Hiroshima Bank of China out of Buffalo, NY says that 4 attempts to exchange and several phone calls were made. We were home all the time and this didn't happen. Teleflora says they are done with it. Great Blooms of Raleigh rudely told me thay couldn't talk to me. Frustrating.

    0 Votes
  • Sa
    Sandi Mende Aug 25, 2016

    I ordered a flower arrangement and upgraded the arrangement from Standard to Premium.
    When I arrived at the home I sent the flowers to, it was obvious that the standard arrangement
    was delivered and not the premium I paid for. Of the meager 6 roses included in the arrangement,
    3 of them were wilted or dead. I called Telefora and was told I would received a 30% discount.
    I will never use this company again and will go directly to a local florist in the future.

    0 Votes
  • Da
    Dave1373 Aug 25, 2016

    I ordered flowers for Mother's Day. The best they could do was the Friday before Mother's Day...which I accepted. I dropped $60 but the flowers never arrived. As a matter of fact, it's 2 days after Mother's Day and STILL NO FLOWERS!!! I filled out the complaint form online on Mother's Day, however, I still haven't heard from them. DON'T USE THIS JOKE OF A COMPANY!!!

    0 Votes
  • Ki
    Kir981 Aug 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    An order was placed with Teleflora for delivery on Saturday for a flower arrangement for Mother's day. The order was accepted and credit card charged. There was no delivery and no contact at all through Monday. Customer Service was e-mailed and called. The representative said the order was not delivered because they were over extended. There was no indication of that or we would have made another choice. There was no answer to the e-mails from customer service either. Horrible service. Don't order anything from these people! What ever happened to truth and honor in service.

    0 Votes
  • Me
    Melissa Bell Sep 03, 2015
    This comment was posted by
    a verified customer
    Verified customer

    CALL YOUR LOCAL FLORIST YOURSELF!!! You will get much better service. Let me break down Teleflora for you...
    Arrangement-79.95
    Teleflora includes $10 for delivery in every order (no matter how far)
    so you're already at 69.95
    $10 service fee (to send to local florist)
    Now you're at $59.95
    This is what they send to your local florist.
    Your local florist has to take delivery out of the arrangement ($10-$20 depending on how far away from the shop it is)
    So they took out $10 but that's not enough...so an extra $3 is taken out for delivery
    56.95 is what the florist has to make your flowers with...now remember the arrangement you THOUGHT you ordered has $79.95 worth of flowers in it, so when your recipient get their arrangement for $56 worth of flowers, your are upset because it looks smaller and doesn't have as many flowers.

    TELEFLORA ARE ORDER GATHERERS!!!

    0 Votes
  • An
    Annette Mayer May 08, 2014

    WILL NEVER USE TELEFLORA AGAIN. THE LOCAL FLORIST SAID IT WAS OUT FOR
    DELIVERY THIS MORNING. AT 3:30 I WAS TOLD IT WOULD BE THERE IN 1/2 AN
    HOUR. 1 AND A QUARTER HOURS LATER THEY ARE STILL NOT THERE. TELEFLORA
    WILL NOT TELL YOU THE FLORIST DELIVERING. I TOLD THEM TO CANCEL THE
    FLOWERS, BECAUSE THE BIRTHDAY GIRL WAS GOING HOME FROM WORK, SO WHAT WAS
    THE POINT!! I WAS TOLD THEY CANNOT DO THAT, BECAUSE THE DELIVERY WAS
    OUT. WELL IT WAS OUT!! THIS MORNING!!! IT IS NOW 4:45!!! MY REMEDY
    IS TO CALL THE CREDIT CARD COMPANY AND DISPUTE THE CHARGES. BASED ON WHAT I READ HERE, NEXT I HAVE TO WONDER IF AND WHEN THE FLOWERS COME IF THEY WILL BE WHAT I ORDERED.NO WAY AM I EVER GOING TO USE THEM AGAIN!

    0 Votes
  • Tj
    Tj86 May 11, 2013

    Teleflora is a nightmare!!! I ordered flowers for mother's day 2013. I placed order on the 8th to be delievered on the 10th!!! No flowers received by 7pm on the 10th! I called and the lady puts me on hold and calls the flower shop... "We guarantee your flowers will be there by 9pm!" Ok. The 9th comes... Guess what? Still no flowers! I call and talk to 4 people and 1 supervisor! Who wanted to give me a 50% credit and deliever my flowers on the 15th!!! WHAT!?!? Who does this?! First off Im super pissed because the phone rep on Friday should have told me they were unable to deliever the flowers! Not to mention, poor customer service!!! The second reason Im pissed is because u fail to contact me about not delievering my order!!! Why, should the customer have to follow up on a service you guaranteed!!! I want to talk to the CEO!!! Pro flowers only starting today!!! I have been on hold for 45minutes with the supervisor!!!

    2 Votes
  • Ri
    RickLaw Mar 25, 2013

    The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently investigating a possible class action suit against Teleflora LLC in connection with selling flowers that are inferior and of lesser value than the ones advertised on its website, and with delivering flowers past the agreed delivery dates. We are looking into whether a case can be brought to recover money for all dissatisfied customers. If you have had this experience with Teleflora, and have not received a full refund, please contact Kim Walker or Michael Fantini toll free at [protected] or [protected], or by e-mail: [email protected] For more information about our firm, visit our website www.bergermontague.com.
    Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

    Advertising Material

    0 Votes
  • Mi
    Mikee177 Feb 15, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I had the WORST experience with Teleflora... I ordered flowers online on Monday 2/11/13 for Valentine's Day 2/14/13. I spoke to customer service (which I was on hold with for 30 minutes) just to ensure the flowers would arrive on time and they mentioned that they absolutely would be there on time!!! So to my surprise...I was at home till about 10:30am till I had to head out for work. I assumed that when I returned from work at 5pm that the flowers would be waiting for me at my doorstep...Well of course, NO FLOWERS... I contacted customer service AGAIN and waited another 45 minutes, just to hear that they couldn't get in contact with the local florist (line was busy) and there was NO WAY to track the delivery. Also, they wouldn't give me the local florist name, address, nor telephone number, so I had to leave it up to these ###S over at Teleflora to do the tracking for me... I asked for a Supervisor, James, Employee ID 77302 and let him know of the situation... I requested some sort of reimbursement or answer and James' response...GET THIS, NO LIE was... "Mike, if you like you could put Tati (girlfriend) on the phone and I could apologize to her" (swear to you that he said this) I couldn't believe what I was hearing, it was the most unbelievable suggestion to a solution I have EVER heard from a customer service rep, let alone a SUPERVISOR... Finally at 8:30pm, while I'm at a Cirque Du Soleil show here in Miami, I receive a call from the florist saying that he was lost and needed to drop off the flowers. I told him to shove the flowers (...well you know the rest). When I got home he somehow figured out where I lived and low and behold there were my half dead 'purple tulips' that I ordered with a crummy balloon and *this is my favorite*, a box of chocolates that had a picture of a $100 bill of Benjamin Franklin on it...WTF!!! IT's freaking Valentine's Day and I'm getting chocolates with a picture of a Hundred Dollar Bill on them with Benjamin Franklin on it (what were they thinking?!?!?!?!)

    So I woke up this morning (2/15/13) called into Teleflora again to express my DISGUST with them, waited ANOTHER 45 minutes (between being transferred) and got a rep that laughed at my situation and at her OWN COMPANY... She stated that "We've been getting alot of complaints as of late..." Apparently I should receive a refund within 10 business days and she told me that the florist will be coming back to collect their flowers from me. The very least that they could do was leave the flowers here, but honestly I want them out of here as it reminds me of this horrid experience every time I glance over at them... I wish I could post pictures on here so you could see the chocolate, the flowers, and the balloon (awful)...
    Moral of the Story: DO NOT BUY FLOWERS FROM TELEFLORA!!!

    *Please keep posting your experiences on this website and feel free to contact me if you have any questions*

    *Just remembered...The card was hand written and they mispelled TOGETHER... It read (toget) and on the line below (her)*

    *Just tried to submit a photo, but it wouldn't let me :( *

    Best regards,

    Mike
    Miami, FL

    0 Votes
  • Un
    UNEXCEPTABLEINDY Sep 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Ordered flowers from teleflora on 9/13/2012 for same day service didnt get deliveried, then a new date of 9/14/2012 called a 2pm to make sure they would be deliveried told out on the truck. Called the person at 5:30 when they leave work still no flowers. The company they used in Fisher IN. Would not tell me the floriest name. The floriest called the office to get directions for delivery but told them it was to late to delivery them tomorrow. Un exceptable. I called teleflora and got no help. It took me 3 times of saying i want a refund before that happened.


    DONT USE TELEFLORA

    0 Votes
  • I have wasted so much time trying to give this outfit the benefit of the doubt, but I don't have any more time to waste. Currently I am on hold for over 15 minutes with an exuberant voice coming on the line every few minutes thanking me for calling and saying my call will be answered in 1-2 minutes. I ordered a $50.00 bouquet with a $19.99 delivery/service charge and had a discount code which subtracted the amount of delivery/service charge. So much for the same day delivery. That didn't happen. I called and was told they would contact the florist. The next evening the arrangement was delivered to my mother. She took pictures and sent them to me. I have never felt so "taken" in my life. This is what you get for $50.00??? I would have been better off to send my Dad $15.00 and have him drive to Sam's Club and pick up a REAL bouquet. I apologized to my Mom and called Teleflora. Both times I spoke to their customer service, I could barely understand the rep's english. I was assured that they would contact the florist who would schedule a pick up of the embarrassingly bad arrangement and re-deliver another that would at least be worth $50.00, plus a 20% discount on a future order. That was three days ago. It's obvious they have a flag on phone numbers they don't want to answer. Okay, it's now been over 22 minutes on hold. I most definitely DO NOT recommend anyone waste their money or time. Finally, someone answered and she sounds just like Lily Tomlin doing Ernestine the phone operator from Laugh-In. It sounds like her lips are rubber-banded together and I can hardly understand a word. Plus her volume is so low I think I'm going to sprain my ear trying to make out what she is saying. Aaarrrggh! Don't waste your time!

    0 Votes
  • Rw
    rwish Feb 21, 2012

    I would never use again or recommend. Valentines Day 2012, wife is 880 miles away because I'm working in Wisconsin and she is still in Alabama trying to sell our house. By the end of the day, she still didn't receive. My daughter called and was on hold for over 1 hour! When she finally spoke to someone, she couldn't understand them very well, I believe they weren't in this country. When the conversation was over, they admitted they made a mistake and was told that the credit card would be creditted, in 3-4 days!
    I don't look for this Company to be around for too long. Customer Service should be their #1 priority and they clearly lack this. One other thing, I ordered the flowers a week before in order to avoid any last minute errors, didn't matter.
    I also wrote an e-mail to Customer Service on their website 6 days ago, still haven't heard back.

    0 Votes
  • An
    Angelnat Feb 16, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My husband ordered flowers to be delivered at my work on 2/15 before 2:00 PM, when I got home he was surprised that i didn't say anything, then he had to tell me that he ordered the flowers, unfortunately he had to leave for work, so i told him that I would contact Teleflora and see what happened with the order, I waited for more than 30 minutes, I never got to talk to anybody. Please do not use teleflora they have the worse customer service and you don't get your flowers.

    0 Votes
  • Pi
    Pissed 54 Feb 15, 2012

    Teleflora is the worse company i have ever done business with. I ordered some flowers on the 13th to be delivered the following day (Valentines Day). No flowers were delivered i called 37 times trying to ascertain what happened to my order-- only got through twice. The person on the other end barely spoke English and stated they were delivered when they were not. They then conceded later--the flowers was not delivered. I have being trying to get a refund since and i am only getting the run-around. They are a SCAM ...do not ever buy from these FRAUDS.

    0 Votes
  • Am
    Amber123 Nov 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I ordered the Perfect Pastel bouquet for mothers day for my mother in law... It was delivered the Saturday before mothers day just fine.. But they'd left out half the flowers! No lilies! No roses! So I complained.. And they gave me 10% back for a refund! These people are a scam!! Never buy from them!!

    0 Votes
  • Si
    sibolesk Nov 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Ordered 75 bucks of flowers on Friday to be delivered Saturday for my mother's 75th birthday. Not only didn't they deliver the flowers on Saturday, they didn't bother to notify me that there was a problem. After they didn't deliver the flowers on Saturday they credited me 10 bucks and promised the flowers would be delivered Sunday. Well, no delivery Sunday either!! Finally they left me a message on Monday saying the flowers could not be delivered Monday OR TUESDAY!!! When asked why it was now taking 4 days to delver flowers that they promised would be delivered the overnight, they had NO EXPLANATION!! My bank account was still charged 75 bucks by these jokers!!! STAY AWAY, this is a SCAM of th highest proportions!!

    0 Votes
  • We
    wendyotto Sep 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Horrible experience. Ordered flowers (5 days ahead of requested delivery date, which was not a holiday) for my 91 year old grandmother. Day after delivery was supposed to occur, I got an email saying they could not deliver on the requested date. I called their 800 number and was basically told that someone at teleflora had held onto the order for several days, and when it finally got to the local florist, it was too late for them to get the delivery out.

    Then, it was supposed to be delivered the next day. Local florist called my grandmother and told her to wait by the door so she would see him. An hour later (remember - 91 year old woman waiting by a drafty front door in 5' weather) he hadn't come. My family called the florist, who accused me of giving them the wrong address. I double checked my confirm email - I had given Teleflora the correct address.

    Called teleflora AGAIN - spoke to a polite but unhelpful woman in, I'm guessing, India. Demanded to speak to a supervisor; she tried to block me, but eventually figured out that I was going to either yell at her or yell at the supervisor, so she wisely passed me through. Supervisor claimed the second issue was the local florist's problem. Said I'd be getting a full refund (we'll see if that actually happens). Also promised that I'd be receiving a call from them soon with the contact info of the local florist so I could talk to them as well. Also doubtful that'll happen.

    Seriously, the only way teleflora could have screwed this up more was if they'd delivered a funeral wreath instead of a bouquet. Never, never use them - so unreliable!

    0 Votes
  • Dm
    dmerry81 Sep 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I ordered flowers for my sister, who just had surgery, the first bouquet was delievered sometime during the night to the wrong address. The flowers and the balloon was left out all night, needless to say, the flowers and the balloon were damaged. I told Teleflora I did not want another delivery but they did. The delivery man said that he couldn't get a hold of anyone because I had given them bad info! Right! The second bouquet the balloon was delivered already hanging low and the flowers were nothing like the ones I ordered. Now they want to give me a credit but they want to pick up what is left of the arrangment...sure, I will ask my sister to give them back!

    0 Votes
  • Af
    af1983 Aug 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I Ordered flowers for my mothers to be delivered ON MOTHERS DAY..I called to check the status on Sunday since I asked for them to be delivered before noon and surprise surprise the guy on the phone said "I apologize, we can deliver them tomorrow with a note of apology" WHAT!?! WHATS THE FRIKKEN POINT?! They never even called me to tell me about this so that i can at least cancel the order and maybe ordered an flowers from a local florist! I wish I read all the bad reviews before I placed my order with this HORRIBLE COMPANY!

    0 Votes
  • An
    AngryInAtlanta Jul 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I've just hung up with customer service and I will never use Teleflora again. The product that was delivered only slightly resembled what I ordered and when I called customer service to report this, I was told it was *my fault*. Apparently, I was supposed to intuit that I'm to write "no substitutions allowed" in the instructions box. I was told that this issue is being addressed and that in the future the website will say this, but that doesn't do anything to help me today. I wasn't offered any compensation or even an apology. Completely unacceptable!

    0 Votes
  • Ca
    carol10000 Jun 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This was the worst sent my soon to be daughter in law bday flowers never showed up no call no screw you no anything. I will never never use this company again and will tell everyone I know how bad the service is.

    0 Votes
  • Al
    alexarae21 Jun 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I was a member of Teleflora for years. They were fine at first. As tie went on their hidden fees became outright ridiculous! It was costing me over 700.00 a month to be a member with them. When trying to quit, they would tell me I had to finish out the quarter so that would add on another 3 months to membership. When that ended, I wound up in collections for over 1000.00. They are worse than loansharks and do not deserve the money they make off of deceiving people. I will tell every florist I know to quit them and expose them for their awful business practices. This is why this country is in so much trouble... GREED, GREED, GREED!!! Teleflora loan sharks!

    1 Votes
  • Sh
    SheWillie May 11, 2011

    Oh I know. I've had to file a complaint to the BBB and dispute my charge on my credit card cause I found out the florist they used sent the flowers to someone else and that person kept them. The florist this whole time though they had delivered them to my mom safe and sound. They don't know where they took them. The florist's dad delivered flowers that day. She argued with me that they delivered them to my mom. Finally she believed me but I still haven't gotten my refund. What's funny is she said that person they delivered to called them and said they wanted a different arrangement and they didn't like what they sent. Can you believe it? I don't know if the person that got them didn't read the card or what but someone is either crazy or got a lot of nerve. OMG! I"m so stick of dealing with all of it. I just want my refund!!!

    0 Votes
  • Du
    duped100 May 11, 2011

    I feel soo duped! Teleflora sucks!!! They charged us $70.00 to send flowers to my motherinlaw. They never arrived!! They are currently one week late from the original due date. I was told I would recieve a full refund and they would still send a complimentary bouquet niether has happened. I swear I will never use a service like this again. We have been on the phone for a combined 4 hours sstill trying to resolve. Another company outsourcing jobs to countries where they have bigger problems than uS. TELEFLORA WILL STEAL YOUR MONEY!!! DO NOT ORDER FROM THEM JUST READ TESTIMONIALS ABOVE!!!

    0 Votes
  • Wc
    wc joiner May 10, 2011

    I ordered flowers for my Mother who is in a nursing home. I placed the order on Wednesday before Mother's Day. At 5pm on Saturday before Mother's Day and when stores are closing, they send an email saying florist ran out of flowers and they weren't going to send anything. I live 100 miles from the nursing home, so I have no options. I complained to the company and they didn't respond.

    0 Votes
  • Bk
    b.k.o. May 07, 2011

    I use Teleflora all the time. They have always delivered on time for me. The trick is you can't rely on emailing them. You HAVE to call the 800 #. You may be on hold for a while. Once you reach an operater (never go through tha automated system) you have to give them the order # and ask them the name of the florist they used. They always use a local florist for the area in which delivery is to be made. Then you must contact that florist directly to ensure that they received the order and confirm delivery to the correct location. It's a pain, but if you use Teleflora, this is the only way you can track your order

    -1 Votes
  • Fi
    FishStick13 May 07, 2011

    I am highly disappointed with this company. I orderd my flowers 4 days before mothers day, and seeing as they post all over their site that they can do same day delievery, I kind of figured they could get it correct in 4... Needless to say I was SO WRONG! I got up early with bearly any sleep waiting for the flowers to show for 2 days (one day after the date they were suppose to deliever on) and never recived anything. I called and they said they would deliever early the next day, nothing. I called the next morning, today, and they said it simply was not delievered on their screan ... no shyt shurlok!! Now its one day before mothers day and I am broke after spending all of my cash on something that never showed up. They said I would get my money back in 2-3 days but guess what... mothers day is over by then. So now I have no gift and no money for a gift. I recommend not even taking a chance with this company. Save your time and money and go find a diffrent company or better yet, go to a store and buy the flowers yourself.

    0 Votes
  • Sg
    Sgt Devil Dawg Feb 15, 2011

    If you can avoid using this company, do it and save yourself the headache! I ordered Valentine's Day flowers a week before they were supposed to be delivered. My fiancee works until 5:00 PM and there's a receptionist until 6:00 PM. I tried to get a delivery status but the phone number doesn't ever answer (probably due to all the customer service reps giving priority to "new orders") or just hangs up. They never delivered the flowers and the next day my fiancee called them to find out the status and of course no one answers the phone, but she chooses the option to "place a new order" and she gets to speak with a customer service rep. The claimed that the delivery driver made "several attempts" to deliver the flowers throughout the day and was unsuccessful. They wanted to give a 50% refund and that got met with a "go F*CK yourself"! This company SUCKS and probably the only time you can expect to get a delivery on time is at a funeral and hopefully it's not yours (after having to wait to receive flowers from TELEFLORA).

    0 Votes
  • As
    asill Dec 22, 2010

    Ok, so never order your flowers online like that. There are several issues with this...
    These arrangements are up all year. Florist do not keep all of these flowers in stock- teleflora has a right to exchange the flower for something simular. Also flowers are a work of nature and are not produced in a factory. It is almost impossible to get the arrangement you see in those pictures over and over again. Florists are artists, allow them to do their thing! You will be pleasantly surprised. When ordering flowers with any shop to go to a town that you are not in you are going to pay a wire fee... and honestly with teleflora that is what you are doing- you are paying someone to send your order to another business. Cut out the middle man! Google "fine florist in _____" chose one from there. Or go to your favorite local florist where you are- let them recommend or call someone to order your flowers for you(if they call you can pay there to that florist, you will pay a wire fee but mostlikely will get something you LIKE!). This is an easy way to order flowers.
    Oh and for the men out there: if you dont know what you are looking for that is OK!! Say romantic, say its a thank you, tell them what the occassion is and let the florist go with the mood. Any good florist will ask you some questions, something like is it for a special occasion? are you looking for something modern or classic? Unique? Romantic? Fragrant? If you dont know that is ok too!! If you know there is a color you want say it- if you know there is something you dont want say it!
    If you feel uncomfortable by whatever is said- then try someone else. It is your money take the few minutes that it will take to call someone else. Honestly one thing that I usually do is call the location and ask what their best selling flower is. If they say carnation or chrysathimum I take it that I could probably go to the local grocery store and purchse the arrangement. If they say any orchid or antherium or lilly I feel much more comfortable that I am getting something that I would be happy with.

    0 Votes
  • Cl
    Clauni Jun 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order for my 76 year old mother for mother's day the only gift she was receiving..The order was placed by me 2 days before..They never showed up! Not only was this embarrassing but hurt my mother thinking no one cared..I will never order from Teleflora again in my life and I suggest that no one else does..They clearly cannot garantee it will make it...Busiest day of the year is no excuse! I didn't ask for delivery on mother's day. I asked for delivery 2 day's before...

    0 Votes
  • Sa
    sad for Mother's Day May 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I ordered flowers from Teleflora for Mother's Day as well. I ordered them on Friday because I was drawn by the phrase "guarnateed next day delivery." I know, I know, I am evil because I didn't plan ahead and order the flowers 6 months in advance, but I thought that if they clearly advertised that next day delivery was possible it must be possible. No flowers arrived on Saturday. No flowers arrived on Sunday or Monday or Tuesday either. But at 10:00pm, I received a call from Teleflora. What are they doing calling at 10:00 at night? I don't know. They asked me what I wanted to do because they hadn't been able to deliver the flowers yet. Deliver the flowers I told them. As soon as possible. OK, they said. Wednesday, Thursday, Friday all pass. Still no flowers. My poor sweet mother. No flowers for Mother's Day. On Friday they call again. What should we do? they ask. I told them, Deliver the flowers on Mother's Day. But ma'am, Mother's Day was last Sunday. REALLY?!? Then why didn't you deliver the flowers then?!? I need my money back, I told them. If I don't get it back Teleflora will have bigger problems on their hands! Please don't order from Teleflora. You (and the person to whom you are sending flowers) will just be disappointed.

    0 Votes
  • Ba
    Barbara11 May 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My daughter sent flowers to me through telaflora. She spoke directly to the florist here about the arrangement and vase it was supposed to be in. She gave them specific instructions A ND THEY SAID YES THEY COULD DO IT. The flowers were not in a vase, never mind the one she ordered. Were in some sort of weird mesh thing. She was very upset as she made a point to speak directly to the florist that would be doing the arrangement. I do feel telaflora has an obligation to pick florists that will adhere to instructions. I don't agree with the retired florist that individual florists can do whatever they want. Especially when they have been talked to personally and given specific instructions way ahead of time and then they agree to do it. We will never use Telaflora again.

    1 Votes
  • Zz
    Zzz1984 May 10, 2010

    Teleflora is horrible. For those of you who thought next time order earlier, DON'T. My wife ordered flowers for her mother on April 28th at 10:00AM. She received the e-mail notification shortly after with confirmation. Guaranteed Saturday/Sunday delivery. Lo and behold it is not Monday 5/10/2010 8PM and NO FLOWERS. Teleflora is the worst company in the world. I called their customer service number and pressed option 2 and was on hold for 20 mins. I actually called the same number and selected option 1 to place an order and received a live customer within 30 seconds. Very bad customer service. Stay away from this company. If anyone knows the e-mail address to the CEO of teleflora, please post it here so I can send them an e-mail.

    0 Votes
  • Re
    redhotaries85 May 10, 2010

    This was terrible. I ordered flowers late on Friday night for delivery on Saturday. The website claims that as long as you order by noon on Saturday that you can get same day delivery. All day Saturday I waited for my mom to call to thank me for her flowers. Nothing. Sunday morning I log into my email and I have an update on my order saying my order could not be delivered that day (this was sent 8pm on Saturday, mind you) and that they will come 'as soon as possible'. Today was mother's day...nothing. I sent an email to customer service after I stayed on the phone for 10 mins waiting for a representative. I have yet to receive an email back.

    I know I should have ideally ordered earlier but here's the thing. Don't 'guarantee' same-day delivery if you can't follow through on that promise. I had choosen Teleflora because my mom isn't the biggest fan of arranging flowers that come in a gift box. Let me tell you, I would rather she got half-dead flowers in a box on time for mother's day than no flowers at all. The entire experience was ridiculous and, based on other people's comments, I am not looking forward to trying to resolve this issue in the upcoming week.

    0 Votes
  • Ka
    kathyo May 09, 2010

    How to screw your mother on mother's day. Order from teleflora!
    They send out ads with arraingements pictured
    You call to order one of them
    They ask if you would like to order the "deluxe" version for twice the price
    If you say no, they ask if they can substitute flowers for what is pictured
    If you say no they don't deliver the flowers, don't notify anyone, but they take your money anyway!!!

    0 Votes
  • Ho
    Hoopjoop Feb 13, 2010

    The product delivered was nothing like that advertised. Very disappointed. Is there a decent on-line florist? I will never use Teleflora again.

    0 Votes
  • Fr
    freedomwriter Feb 14, 2009

    OK OK OK...the usual story just happened to me...(of course I wish I had saw these complaints PRIOR to ordering)...I ordered flowers for someone...that person didnt get their flowers, and still havent.

    For those of you coming to the defense of Teleflora...you must either work for Teleflora or be completely ###ed. They are the contact source...do I care about the florist's issues/problems, or what they need to do to make sure that my recipient gets the flowers?...NO.

    The CONTACT person, ...TELEFLORA, guaranteed me a service, so their ### need to ONLY go with the best and most capable florists that make the shyt happen. Why do you think managers and CEO's are held accountable when one of their small fry employees does something stupid!!! Nobody cares about the details, make that shyt happen like you promised. Otherwise, gracefully bowout...stop promising that you can do what you cannot..and shut down your business.

    Yall crazy, talking about TELEFLORA is not to blame...I ordered from THEM, not the florists. Thats like somebody owing you money and then when you ask them for it, they send you to go get it from somebody else that owed THEM money.

    1 Votes

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