Los Angeles, California
United States - 90064
I wish I had researched Teleflora on this site before ordering flowers for Mother's day. Even though the complaints are older, Teleflora is still living up to its horrible reputation.
I received a "confirmation of delivery" email from them, but the flowers were not in fact delivered. I called Customer Service twice, with very poor language comprehension on agent's part, who at first insisted the flowers were delivered. Finally, she said there's a note in the file to "redeliver" them when in fact no initial delivery was made. 2 days later, I'm still waiting for flowers that I paid for.
Following the link on their confirmation email, I sent email to complain about not receiving flowers, and it was bounced back as "Delivery has failed to these recipients or distribution lists: [protected]@teleflora.com. The recipient's e-mail address was not found in the recipient's e-mail system." BEWARE ... Teleflora is a very inefficient and incompetent organization. Lesson learned, money burned.
I ordered flowers for my daughter in Texas for Valentines day. I ordered them on the 12, and i had selected the same day delivery. That night they called to say that they could not deliver them on the 12 but they will deliver it on the 13th. At the time in was fine because there was still some time left before Valentine's Day. My daughter is a busy person so when she didn't call to say that she received the flowers, i thought it was because she was working. Then I get a voicemail on the 16th saying that the flowers I had ordered could not be delivered. I called customer service and they said that they had not delivered them because it was very busy and they could find a florist to send it. They never explained why they hadn't called earlier so that I could arrange something different, called someone more reliable. So the flowers finally got delivered on the 18th..(6 days late!)but it got sent to the wrong house. It got sent 3 houses down and there was no gift card attached so it didn't even say who it was from! The only reason the flowers found their way to my daughters house was because the person recognized her name and address, otherwise my daughter would have never gotten her flowers.
I will never be ordering from them again.
I ordered a funeral spray for my mothers funeral. I called first to make double sure they could deliver the order in time for the funeral and was told that funeral orders take the highest priority, so being reassured, I placed my order. On the day of the funeral - no flowers.
I placed a call to Teleflora, and a rep told me that the person who handles the orders at the florist had stepped out and he told me he would call me back after he was able to speak to her.
No phone call back.
Since it was my mother's funeral, I was too busy that day to call them back.
the next day, I got a computer generated email telling me that the flowers could not be delivered on my preferred date, and to provide them with an alternate date for delivery.
I was appalled and emailed back that my mother did not have an alternate funeral date.
HERE'S WHERE IT GETS REALLY BAD: Teleflora told me that the florist would like to deliver the funeral spray to my house and they would put in an additional $25 worth of flowers to make it up to me.
WHAT? So, basically, they failed to deliver a funeral spray to my mom's funeral and now they want to see if they can keep my money and the order?
I told them that they had just added insult to injury - and seriously, the guy at Teleflora told me that "That was the florists offer, not mine".
since then, I have been round and round with Teleflora about this situation - and every single time, they blame the florist and take no responsibility for the problem.
To any Teleflora defenders / employees who would like to post comments defending them saying that they are simply an order taker - keep this in mind - you are the face of the business - you provide the guarantees, and you are responsible for all florists you choose to handle your orders. Furthermore, when something goes wrong - step up and take responsibility. All a customer really wants is a sincere apology and and effort to make it better.
I have finally fought hard enough to get my refund - but the anguish this has caused me is just so awful.
I will never use Teleflora again, and would advise you all to shop locally with independent small business owners whenever possible - and if not, do your research online before using a big company that doesn't care about one small order.
This was my last opportunity to give an expression of love to my mother and they ruined it completely.
2/09 ordered for the first time. Ordered on-line. After placing order was concerned about substitution policy as recipient has allergies, so called 800 number and CS rep said that as soon as florist was selected, florist would call me so I could determine if they were going to do any substitutions and if so what. Delivery was to be on 2/12/09. As of 2/12 no call received so I called 800 number to inquire as to why I had not been called by florist. Person who answered was very good at saying they were sorry but was totally inept at getting me an answer and told me that they were not allowed to give me the name of the florist so I could call them direct for an answer. I asked for a supervisor and was put on hold, finally after a 2 minute wait one of the supervisors came on the line, I relayed my problem, she checked and said order had been sent and no substitution. I am waiting to be able to speak with my sister to see if she received what I sent. I will not use Teleflora again.
I placed an order/gift for my sister with Teleflora.com for a Christmas centerpiece for her table on 12/22/09 at 12:10 in the afternoon. This order was supposed to be delivered the same day by a local florist. It is now Christmas eve and this order still has not been delivered. I stupidly gave them the benefit of the doubt because of the weather conditions that we had experienced in this area and did not call to find out the delivery status until two days later (12/24-Christmas Eve). My calls to them began at 11:00 a.m. and I was assured that the delivery would be made today by a local florist. Well, after five phone calls later to them, and being subjected to different lies and excuses, as of 7:00 p.m., I was informed that their local florists we no longer making deliveries in the area. This is for an order that was placed and was supposed to be delivered two days ago. My credit card was charged two days ago, and I am now subjected to spending Christmas eve making phone calls to follow up on other people's incompetence and lies from different representatives of their company.
I ordered flowers for delivery to Pahrump, Nevada, and the order was delivered as pictured and I was very happy so I decided to order the same item and ship it to my Nephew and his wife and daughter in Imperial Beach California. I am very unhappy with this 2nd order, the vase (shown in Christmas Red in the Ad)turned out to be nothing more than a clear fish bowl; which spoiled the entire arrangement. I really believe this company should review this florist and make them understand that customer satisfaction is their ultimate goal. I now know why google rates them unsatisfactory and so should every body else.
On Sunday Nov. 22, 2009 my Local paper had a Teleflora.com advertisement for the Lenox Sauce Server Bouquet by Teleflora, I immediately went to my computer placed my order the Sauce server for a family member who collects the sauce servers, on Monday when the flowers where delivered my party called to thank me for the flowers and I asked did she like the server and she asked what was I talking about! I said they should be in the Lenox sauce server and she said no its a plain white vase!! I called back to Teleflora's 800# spoke to Sonya explain what happen she said she would have arrangement picked up and have what I order delivered, if there would be a problem she would call me back. I recieved no phone call so I called on Tue. the order had not been picked up. On Wed. I called back spoke to Blake he said he would handle it and make sure I got what I order but it would not be there by Thanksgiving but would be there on Friday to make sure the correct arrangement arrived I called Friday & you guest, it was replaced with the same vase but with extra candle, called back spoke to Kathy who was (I can careless if you get what you order person) said we could not fill this order said we will pick up the order and refund you, come to find out this floraist never even got the server how about that poor customer service line. So this is a prime example for false advertisement TELEFLORA. I have used you for the last 8 years and never again!!! My order # [protected] DONNA GOTT
My friend ordered a $50.00 arrangment for my birthday online from Teleflora. When I called to tell himje Thank you he asked how it looked. I sent him a picture and he was livied! It was very small. He did ask it to be a designers choice and expected it to be that amount. He also paid a $13.99 fee for ordering online. He asked I contact the florist who delivered it and see what the problem was. They were wonderful they came right over with the printed order from home office ( teleflora). To my surprize the order was sent to them for $38.95 ( not the $50.00)including delivery which was $10.00 to my area. So that left $28.95 to the florist to make this arrangment! Telelora would be taking an additional 27% off the top of that! So that left them $20.00 to work with! No wonder the arrangment was smaller that what he thought it should be!
The moral to this story is to just look up a local florist and make the order. They will make one for the total amount and will surpass what you can get from ordering from Teleflora with all of those extra charges.
With the holidays here do be caught in this scam, just buy local!
Since then I have ordered many things from this wonderful florist and have been very pleased with the value of what I ordered. She has also helped me order for others that has been sent around the country.
I ordered a flower basket on September 10th for delivery September 15th. On September 10th I received my order confirmation with all the correct information. On September 21st at 3am I received an email from Teleflora thanking me for my purchase and asking me if I was satisfied. Same day at 10am I receive the following email : "Dear ... We have been unable to place your order for delivery on the
requested date. Please provide us with an alternate delivery date. Please call us at [protected] or reply to this email. Thank you." No apology, no explanation, and obviously a WEEK LATE for me to do anything about it. When I called the phone number in the email, the lady apologized but offered no explanation and no solution. Actually she didn't offer a refund either until I requested it. This isn't even a busy time of year! I just cannot believe how poor their customer service is. The original order confirmation stated if an item isn't available a comparable substitute will be delivered. It doesn't say the truth which is we're going to charge your credit card, not deliver and then tell you 2 weeks later. Why are they still in business?
After having two bad dealings with ordering flowers for a family matter I looked into what was happening when...
I placed an order threw Teleflora.com for my mother's birthday.
I went online to compare all of the online floral arrangements sites since it was my first time ordering flowers. I picked Teleflora thinking I made the best choice.
I placed my order 6 days before they were supposed to be delivered because I didn't want any problem if I placed the order last minute.
Well the day it was supposed to delivered it never came. I called there customer service # and they weren't able to tell me what was going on. The customer service reps. would put me on hold for long periods of times. When I asked for a supervisor I was told that the florist that was supposed to deliver the flowers had already closed for the day and they could not guarantee that they would be delivered the following day. The supervisor was not helpful. After I asked for my money back that night I never got a e-mail confirmation until the following day that my card was going to be charged back. My mom did end of getting her arrangement with no knowledge it was coming 2 days later and was not what I ordered small, no flowers, and didn't even have water in the vase.
I will never order from them again and I hope my experience will scare other not to go with Teleflora...
Company promised next day delivery for an up-charge on May 9. Order placed on May 8. Flowers were ordered for my elderly mother for Mother's Day, since we could not be there. Company did not deliver as promised and has not returned my calls or responded to inquiries. Do not trust this company to do what they promise for important events or dates, unless you and those you are trying to express your thoughts too want to be disappointed.
I've never had such a bad experience with a Florist as this one. I placed an online order a week in advance for a delivery- my credit card was charged immediately. When the day of delivery came, the flowers weren't delivered at all. When I called the number listed on the website, a completely different company answered the phone. I finally found the correct number from my credit card charge and when I called them, so non-English speaking person in India answers the phone and stumbles through an attempt to convince me the flowers would indeed be delivered. When the flowers were never delivered, I called again and was then told the "research department" would have to call me back in a few days. What a joke this company is!
I guess I should have looked at this website before attempting to order flowers from Teleflora. I thought they were reputable, but I've discovered they lie, cheat and try to steal the Christmas spirit from their customers.
I ordered flowers on Mon at about 10am. I paid by paypal. Ordering was smooth and easy. The flowers were to be delivered on Tuesday afternoon, in Tucumcari, New Mexico. I called my friends in Tuc to find out if they had received the delivery, only to be told "No".
I called Teleflora and was put on hold for about 10 mins. When somebody finally came back to the phone, they informed me they had been trying until 5pm (on Tuesday) to find a teleflora florist in Tuc to make the delivery. I asked them why they hadn't called me on Monday to let me know there was a problem, so I could make an alternate plan. They couldn't answer the question. I told them they needed to refund the money back through paypal. It was insinuated I would not receive a refund. That's about the time I completely lost patience and demanded a supervisor. When the supervisor FINALLY got to the phone, I had to run through the whole story again and was advised they would issue a refund, but it would take 2-3 days. I told them the money needed to be refunded immediately, after all they received the money immediately.
I tried to send a complaint through their website, but, oddly enough, it automatically deletes my entries, so that didn't happen.
This morning, first thing, I called a florist in Tucumcari that I found the number for last night, after my harrowing incident with Teleflora. Imagine my shock, frustration and outright anger to find out the florist I called, IN TUC, is a teleflora florist!!! I am outraged. I'm a stroke survivor and I am trying to eliminate stress by ordering flowers and avoiding crowds, only to have Teleflora heap all of the stress on me at the last minute during the holidays.
I did order flowers from the florist, but had a special bouquet made up, at an extra expense to me, and would not use Teleflora bouquets. I will never use Teleflora again!!!
Teleflora really sucks when it comes to b0th customer sevice and helping their florists.
I co-own a local flower shop in Lewisville Texas. WE have been with teleflora for three years and we own ALL the codified products and such. So here we are less than a week from Thanksgiving and most of the other Wire Service (( FTD, 1800 flowrs ETC)) codified products have orders. Not teleflora! all of their codified products are still sitting on our shelves. Same with every single holiday as well.
They lie to us the florists, send us crap orders (( Come on 30 bucks for a codified arrangement that sells for 50 on the website? How can we deliver that.))
They tell us to make do with the pitiful amount of money they give us. So when people get an arrangement that they paid 50 for through the wireservice teleflora takes 15% right off the top. This leaves us usually with 37.50 or less depending on what fees they charge us.
We have to be able to make the arrangement with what we have so we usually are forced to cut back on flowers ETC because we also have to take off 7.50 for delivery.
So they cheat their florists and allow florists who do not have an actual store and work from home (( one of the minimum requirements is an actual location for customers to visit.)) to continue getting orders well qand above those that they send to the honest florists.
I cannot stress how much you need to take the time to look up and FIND a flower shop in the area where you are sending florists. That way ALL the money gets to the flower shop and your flowers will be filled to value.
I know this is a complaint board... (I'm not that stupid) but I just needed to say my take on this company. I went online to place my first flower delivery order. The flowers were to be delivered today.
I looked at prices and reviews from three company's and decided to go with Teleflora.
On placing the order.. they let me chose the florist in the area that I wanted (had four choices-and you can view each of the florists website to make sure you like your choice) and it was as easy as placing an order for a book at amazon.
I left special instructions to deliver before 12, knowing that this was no guarantee, they only guarnteed that it would be delivered today.
Well, I called the florist (Harmon's and Barton's) this morning, got a friendly person right off and was told that my request should be able to be granted.
The flowers we delivered on time and looked like the photo. I was very happy!
Just need to give credit where it was due.
I ordered mothers day arrangement from teleflora, for both mothers. Well they took my payment in good faith, and I took their word that the basket w/ 3 african violets and ivy would be delivered in good faith. As of today the issue of the one baskets still has not been address by teleflora. Sunday I called the above number, and spoke with joe (one of many calls made to different customer service pers of teleflora), he assured me that the florist would be picking up the dead african violets (2 of them not 3, placed in a tin can type container, not a basket w/ ivy) and delivering the ordered and paid for arrangement. To this date of writing this letter it has not been done. I have contacted teleflora every day this week I have spoken to joe & david of customer service, angel, and two karens that are supervisors, and lisa from op support, I have emailed them pictures of the item delivered. With no resolution to this problem. I hope that this letter will help others that live far from their families. Use a different florist. My advise is do not use teleflora the have horrible customer service and do not care about resolving problems. At this time I have contacted my credit card company to get my money back.
I ordered my mother and mother-in-law flowers for mothers day. I did this well enough in advance to assure that they would be delivered without a hitch. My mother in-law got the flowers delivered to her without a hitch. I continued to wait to hear from my own mother about the flowers that she received, but nothing. I call Teleflora the same day that things were supposed to be delivered and the person refused to take my confirmation number or anything to check on the order and stated that the trucks had til 10 pm that night to deliver. I call back that night at 10 pm sharp to tell them, "now will you take my confirmation number so I can tell you that my flowers were not delivered?" The person tells me that there was a problem and that the florist was requesting more money from Teleflora to help with the flowers. She assured me that this would not be more money from me though. I was "guaranteed" deliver to be Monday May 12, and a 20% refund into my account to be credited. Monday comes, still no delivery. Yet another phone call to be told that the person did not completely file the order so it had not been sent to a florist. I was then again "guaranteed" delivery for Tuesday morning. Tuesday came and went, yet again, no suprise that there was not a delivery. I call yet again and they tell me that the complaints department is closed at that time and they can't do anything for me, but that my flowers should be "guaranteed" delivered that Wednesday morning and that this time I would personally receive a phone call from Teleflora regarding my complaints and assuring my delivery with a 50% refund into my account, not to mention the apology letter to my mother. Here we are Wednesday and I spoke with not one, not two but four different people today. The first told me that 4 calls to them is too many and to trust that they would have the delivery when guaranteed. I then speak with a Supervisor who states that he gives me a "100% guarantee" that my delivery will be received today without any problems and that I won't have to call them again complaining. He also said to me that 4 calls to them was too many, and after I told him where to go and how to get there because I as the customer could call as often as I needed to because I had paid for a services, he said that he really meant that 4 times is too many times to be calling with a complaint and he would get it fixed right here and then. Yet again, no delivery today and another phone call. The next person tells me that they are sorry to tell me that the Mother's day arrangement that I have ordered is no longer available and they would be happy to cancel my order and refund my money. Then, another supervisor gets on the phone and states that the order will be fully refunded and they will still guarantee that it will be delivered tomorrow. Here we come Thursday... wanna bet that there still won't be a delivery?
I wish I had looked up this site before I placed an order with teleflora.com. I ordered a gift for my Mom for Mother's Day and the order went through online with no problems. 3 days after it was supposed to be delivered I contacted them via email to ask what happened. I also tried to call their contact number and got stuck in a loop of the same phone msg and no matter what I tried I kept getting the same msg over and over without ever being able to even be connected to anyone. My CC was charged for this order BTW. I got an email back from teleflora saying that the local florist did not have the product but did not notify them promptly. I am totally disgusted. Even more infuriating is that I had originally tried to place an order with 2 other similar online sites but they indicated that they could not fill my order due to local availability, etc so that is why I wound up placing the teleflora order. I normally would not have even considered them since I find their products of poor quality and design but high-priced. I wish they had been good enough to tell me up front there was a problem instead of messing this up and leaving my Mom with no Mother's Day gift. I will be vigilant about never using them.
On thursday, march 20, I rodered the "darling daisy" bouquet for delivery march 21 to my mother. This arrangement as pictured in the ad and on the teleflorawebsite is at least 10 visible daisies, 8 visible yellow roses and sprays of tiny yellow flowers as filler, all in a ceramic vase with an embossed and painted daisy motif.
By 5:00 pm they had not been delivered. I contacted teleflora's customer service by both telephone and e-mail. The verbal response was, "well, the local florist received the order." nothing else was forthcoming. The arrangement did not appear that day. By 0:00 am I was again contacting teleflora by phone and e-mail. By phone, this csr offered a 30% refund due to the "late" delivery, which my mother had not yet received. Finally at 3:00 pm my mom got her flowers. When someone, especially your mother, says, "how much did you pay for this?" it means something is wrong. I asked her to describe the flowers.
She received: 6 roses, a handful of daisies and some fern in a glass "ivy bowl" style vase (like a small goldfish bowl with a fluted rim). The vase had hand-painted flowers and a 1/4 inch ribbon on it.
Of course, I immediately received the e-mail stating the delivery had been completed. So I made another round of calls and e-mails to launch the complaint about the product received. Verbally, I was assured that my mother would receive at lteast the proper vase, but the discount would be only 20%. By e-mail, the csr stated the refund would be 50%.
Today, I learned my 50% refund was because they could not furnish my mother with the proper vase.
Stupid me - I assumed the 50% refund was for the late delivery and the missing flowers.
I have the name, address and phone number of the local florist, but I trusted teleflora to deliver what they advertised. Is this "bait and switch"?