The complaint has been investigated and
resolved to the customer's satisfactionResolved Teleflora — terrible company
resolved to the customer's satisfaction
After having two bad dealings with ordering flowers for a family matter I looked into what was happening when you order flowers from Teleflora or FTD. First time I went to the FTD site and ordered roses for my mother for Valentines a week before the date. Got confirmation, took money from my account all had been taken care of I thought.
Was not until later that night that I found out she did not recieve them. Called the company where they begin to tell me that they could not find a florist to do them at the advertized price on there web site! The company the next day sent out a box from their home office not arranged and dam near dead. Offered me a discount on my next order and not a refund. NOT A HAPPY WOMAN at this point.
Asked around and was told that most shops in her area were Teleflora members. So I ordered her birthday flowers through them. I paid almost $80 and expected a nice arrangment. One was delivered. It was small and did not look like a $80 arrangement. Really aggrevated now, I went to see my Mother a couple of weeks later and decided to talk with the shop owner to share my concerns with her.
I go in armed with my paperwork and a chip on my shoulder fully expecting to have a heated argument with this lady, but to my surprise found a very respectful, helpful woman.
She pulls up her paperwork and shows me the order. Her paperwok shows $60 and that includes delivery! We go to the web page and sure enough it shows the total of what I paid but the company is getting the rest!
Now here is the big pissed off on my part, as we talk she shows me how Teleflora works and when you call in they get 27% off of the top of the order before they send it to fullfilling florist! Now this is off of the $60 not the $80! That is their room to negotiate with the florist to fill the order! So basically you are getting almost half of what you pay for! This is so wrong in so many ways!
SO FROM NOW ON ALL OF YOU SHOULD CALL YOUR LOCAL FLORIST AND TALK WITH THEM INSTAED OF GOING THROUGH THE BIG WIRE SERVICES.!!!
Since I have learned of this I have called the lady directly who has the shop that was so helpful and I have been so pleased with everything!
Calling a wire service is like paying a 40% tip to someone to do a job that you can do yourself! PLEASE CALL YOUR LOCAL AREA FLORIST AND GIVE THEM YOUR BUSINESS AND NOT FTD OR TELEFLORA!
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