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NetFlorist Customer Care Service



South Africa

Customer Support Phone Numbers

+27 861 300 600(South Africa) 12 48
+27 112 878 200(International) 1 1
+44 808 238 7513(United Kingdom) 1 0
+65 31 576 418(Singapore) 1 0
+27 865 324 658(South Africa) 1 0
+27 112 342 867(International) 1 0
Mon7:30 AM - 5:30 PM
Tue7:30 AM - 5:30 PM
Wed7:30 AM - 5:30 PM
Thu7:30 AM - 5:30 PM
Fri7:30 AM - 5:30 PM
Sat8:00 AM - 12:00 PM

NetFlorist Complaints & Reviews

NetFlorist / service and product

Nadia04 on Feb 21, 2019

I ordered a product yesterday (no:103431928) to be delivered today, just to open my email this morning and saw the date was changed. I made sure that I made the payment to ensure my product is delivered today, 21 February. Now, they want to say they can't always deliver products on the...

NetFlorist / delivery late and flowers wilted

Melissa_T on Feb 17, 2019

My husband, Mr Craig Thornton, placed an order from the UK for a Valentines Day delivery to myself in SA. Order nr 103411329. Item nrs 106237411, 106237412 and 106237413. My husband expected the delivery to occur on the morning of the 14th. When he had not heard from me by 15:00 on the...

NetFlorist / Flowers and Chocolates

Kalvin174 on Feb 15, 2019

Netflorist SA shoudn't take on more than they can handle. I placed my order on the 11th February 2019 and only delivered on the 15th February. I tried emailing and calling with no reply. They didnt even update me that the order will be delivered on the 15th Feb. This was my 1st Valentine...

NetFlorist / Late delivery

Melissa1997 on Feb 15, 2019

A very special day is ruined because of Netflorist, extremely disappointed that I can clearly see that making money is more important than good service. I understand that it was a very busy time with Valentines day, but a successful business should know their limit on orders, work...

NetFlorist / delivery

Louis Mienie on Feb 15, 2019

Thank you netflorist for ruining my valentines day with my fiance. I placed an order and paid for it on the 5 february 2019and requested it to be delivered on the 14 february 2019 (valentine's day) And everything was handled of perfectly online, only to receive an email on the morning of...

NetFlorist / valentine's delivery

Muhammud on Feb 14, 2019

I placed an order to be delivered on Valentine's day, no delivery was made, call centre number was unavailable on one case and the other number just rang and rang, I received no correspondence from netflorist . The work day is over, so the call centre is closed and the delivery has still...

NetFlorist / a valentine's day parcel

A'akifah on Feb 14, 2019

I placed an order on the 8th of February for a Valentines parcel to be delivered to my husbands workplace today, the 14th of Feb. He has left work for the day without his gift and it has still not been delivered to the office. I have been calling the offices all day with no assistance!!! I...

NetFlorist / failure to deliver product & no valid explanation

Mason Naidoo on Feb 14, 2019

Order 103406738 : order was placed for same day delivery on 13 February 2019- 2 bouquets paid for including delivery. a day later & still waiting for the order to be delivered. No way to call the company as their lines aren't working. No explanation given & email responses to my complaint...

NetFlorist / valentines delivery

Amelia Anthony on Feb 14, 2019

This is so unacceptable. I am unable to get through to anyone on the phone plus they are unable to tell me when my gift will be delivered. Even when I try to call they give me such vague and limited information!! Such a big industry but unable to keep track of deliveries! Ridiculous! Why...

NetFlorist / bad bad bad service

Corne1 on Feb 13, 2019

Placed an order for a anniversary gift. 1order. 1st you deliver an almost flat baloon and gift card to my husband at work and then a few hours later the gift. I feel like an idiot. And you netflorist spoiled the surprise thank you. Never again. Commen sense to add the baloon with the gift. Maybe you dont have it... Order no: 103384514 Date: 11 feb 2019

NetFlorist / underlined

Tanya Ehrke on Feb 13, 2019

I placed an order on the 12th to be delivered on the 13th of February 2019 it was not delivered. I have send the proof of payment multiple times and received an email that said my order will be delivered on the 15th of February this is unacceptable. I've tried phoning and emailing...

NetFlorist / pathetic service received and no apology

Nadiyah on Feb 4, 2019

I am utterly disgusted with the service from Netflorist. An order was placed on Friday 1 February 2019 and payment was made. Before close of business a return email received from netflorist stipulating all is in order. Delivery date ordered was for 1 February. After 2 pm I received an...

[Resolved] NetFlorist / no exchange for clothing items.

Jani Grey on Feb 1, 2019

I placed an order for a top on NetFlorist. Since they do not have any size charts, I had to guess a size with the hope that I would be lucky enough to get it right. I did not. When I received my package, the top was too big. I contacted them immediately to ask for an exchange and received...

NetFlorist / refund not received, unethical behaviour

svalodia on Feb 1, 2019

I purchased an item on the 8th January 2019. Receipt number: 103284530; Item No: 106007570 (PER3198 - Personalised Supermom Shirt) and Item No: 106007571 (LBL791 - AR Initial Label). The total amounted to R379.90. A day later they said the item is no longer available, therefore I requested...

NetFlorist / order not delivered when confirmation received all is in order

laurin padiachy on Jan 28, 2019

I am utterly disgusted with the service from Netflorist. An order was placed on Thursday 24th January and payment was made. Before close of business a return email received from netflorist stipulating all is in order. No further correspondence received. Delivery date ordered was today 28th...

NetFlorist / service complaint

Angelique011 on Jan 25, 2019

Please note I ordered and paid for the gift on the 24th of Jan Its my bossess Birthday today, and as promised in an email ( stated it would be delivered today) and that the person drove from Jhb between sometime 11 o clock this morning to Pretoria. I still havent received the gift. My order...

NetFlorist / flowers

MMN1 on Dec 12, 2018

To whom it may concern! I have sent numerous emails and tried several times to call a number that is clearly not working! I cannot even begin to express my disappointment, anger and frustration towards net florist!! Even after several disappointments in the past I was silly enough to...

NetFlorist / product not delivered

Nozipho Dlamini on Nov 5, 2018

I am very disappointed with NetFlorist. For the second time now, they have not delivered. First my husband ordered flowers for me on my birthday 5th September 2018. I waited the whole day and no delivery. The next day I called to enquire and they told me the flowers were not available in...

NetFlorist / no delivery

Miss Rizzy on Oct 29, 2018

I live in different province to my mother, it was my mothers birthday 3 days ago and I sent her flowers, I got the notification that it was delivered and waited patiently for her call to thank me... After 8pm I still did not hear from her so I called her. To my surprise she had not...

NetFlorist / delivery of flowers for birthday

Lizadk on Oct 4, 2018

Terrible service and even worse communication! They messed up my order last year and delivered flowers after close of business, so this year I paid 3 days in advance en was on the phone with them 7 times today and it is late again! First they told me it was delivered, then oh sorry it...