TCL review: Product with your customer services

I purchased your 40" LED approximately 7 months ago. Unfortunately, the picture is not working properly. I have raised multiple complaints with your customer service team and submitted a warranty claim under complaint #PK092020250259.

However, despite 8 days having passed, I have not received any response, nor has any technician visited to resolve the issue. This lack of support is very disappointing and reflects poorly on the after-sales service.