TCL review: TCL 415L top mount fridge white

I’m making a formal complaint about the handling of my fridge shelf replacement request and the customer service I’ve received.

On 5TH January, I contacted your team about replacing the top fridge shelf. I was advised it was “not covered”, and despite that, I made it clear I was willing to pay for a new shelf. Since then, I have made numerous follow-up calls asking where the shelf is, and nothing has been sent and I’ve received no clear update or resolution.

At this point I’m extremely frustrated. I should not have to keep chasing the same request over and over. This has been the worst customer service experience I’ve had — ongoing delays, no accountability, and no outcome.

What I need from you now:

Written confirmation today of whether the shelf has been ordered and dispatched.

A tracking number (or dispatch reference) and the expected delivery date.

If it has not been ordered/dispatched, I want the shelf processed immediately , or provide a clear alternative resolution.

If this isn’t resolved promptly, I will be escalating the matter to the relevant consumer complaint channels, as this delay and lack of follow-through is unacceptable.

Please respond in writing as soon as possible.

Regards,
Kelly

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