Tata Motors

this is a friendly gesture to all Tata owners, i bought an Brand new Tata Bolt 2016 model a perfect car but with the worst after sales services and incompetent service staff ever found in Africa . A few days ago i recieved an sms telling me that my 45000 km maintenance plan has reach its end and i have the option to extend this . Upon checking this i notice that instead of 45000 km my one shows 450000 signed sealed an delivered . Upon taking this to my advocate he advise that tata/liquidfinance has a snowball change in hell . Please go check your document see if you have the same ''mistake'' on yours and lets fight them in court after all they will pay . send copy to craigallan.simpson.ca@gmail.com

GOOD DAY TATA SA, I BOUGHT A 2015 TATA INDICA 1.4 IN AUGUST 2015. TWO MONTHS AGO IN APRIL MY DRIVER DOOR STARTED TO SLIGHTLY DROP DOWN WHEN OPENING IT AND TO CLOSE IT YOU WOULD HAVE TO PULL IT UP. BECAUSE THE CAR WAS DUE FOR ITS 90 000KM SERVICES IN MAY I WAITED TO TAKE IT IN AND ASK THEM WHATS CAUSING THE DOOR TO DROP DOWN OF WHICH IT WAS ADVISED THAT ITS A COMMON TATA PROBLEM WHEN IT COMES TO THIS TYPES OF MODEL CARS AND WAS THEN ADVISED THAT IF I TAKE THE CAR TO A PENAL BEATER IT SHOULD BE SORTED AS THEY CAN'T ASSIST. IT WAS SHOCKING TO BE ADVISED THAT WITH A COMMON TATA PROBLEM I WAS REFERRED TO A PENAL BEATER AS TATA CANNOT FIX THE DOOR. IN OTHER WORDS I HAVE TO PAY OUT OF MY POCKET FOR A FACTORY DEFAULT / MANUFACTURE DEFAULT. I THEN TOOK IT UPON MYSELF TO CONTACT TATA CUSTOMER CENTRE TO INQUIRE ABOUT SUCH AS ITS SOMETHING I DIDN'T BREAK IT JUST STARTED TO FALL BY IT SELF. I WAS THEN REFERRED TO A DEALERSHIP IN PRINCESS CROSSING (ROODEPOORT) TO BE ASSISTED. ON MONDAY 08MAY I WENT IN TO GET THE VEHICLE CHECKED BECAUSE AS WE SPEAK I AM HAVING TO USE THE LEFT PASSENGER DOOR TO GET TO THE DRIVERS SEAT AND GET OUT. I WAS THEN ADVISED THE AVAILABLE DATE FOR THE CAR TO BE BROUGHT IN AND TO GET ASSESSED WOULD BE ON WEDNESDAY 10 MAY HOWEVER BY BRINGING IN THE CAR DOESN'T MEAN THAT I WILL BE OFFERED A COURTESY CAR AS THEY DON'T HAVE ANY AVAILABLE. THE CAR WAS ASSESSED AND HAD TO GO AND PICK UP THE CAR AGAIN THAT SAME DAY WHILE WAITING FOR THE WARRANTY PEOPLE TO PROCESS THE CLAIM/FORMS AND TO GET A QUOTE FROM A APPROVED TATA PENAL BEATERS TO DO THE JOB. AND WITH THAT I HAD BEEN PROMISED THAT THEY WOULD CALL ME TO UPDATED WHEN THE CAR CAN BE BROUGHT IN TO THEIR SELECTED PENAL BEATERS TO FIX THE PROBLEM AS THE PROBLEM IS WITH THE DOOR HINGE (COMMON TATA PROBLEM). FOR OVER 3 WEEKS SINCE THE CAR WENT IT TO BE ASSESSED AND TAKEN PHOTOS I HAVE BEEN THE ONE TO DO THE FOLLOW UPS ON WHATS HAPPENING AND WHEN CAN I BRING MY CAR FOR THE HINGE TO BE REPLACE OR DOOR REPLACEMENT. ITS REALLY FRUSTRATING FOR ME A CLIENT/CUSTOMER TO TATA TO BE DOING THE FOLLOW UPS AND EVERY TIME I FOLLOW UP I GET TOLD WE WILL CALL YOU LATER TODAY AND LATER TODAY TAKES ANOTHER WEEK FOR ME TO CALL BACK AGAIN AND ASK HOW LONG WILL I BE DRIVING A CAR THAT I HAVE TO KEEP JUMPING FROM THE LEFT SIDE TO RIGHT SIDE AND ALL I GET IS WILL CALL YOU. MY RECENT ATTEMPT TO FOLLOW UP WAS ON THURSDAY 08JUN AND ONLY THEN I WAS TOLD TO GO GET A QUOTE FROM DENT DOCTOR (PENAL BEATERS) WHICH IS DOWN THE ROAD FROM TATA AND A QUOTE WAS MAILED ON FRIDAY 09JUN HOWEVER I TOOK IN THE CAR ON MONDAY 12JUN TO THE PENAL BEATER AND WAS ADVISED THEY NEED TO DO A RE-QUOTE AS THEY NEED TO REPLACE THE WHOLE DOOR INSTEAD OF WELDERRING A NEW HINGE TO THE DOOR THEN THE RE-QUOTE WAS E-MAILED. ON MONDAY 12JUN I CALLED TO FOLLOW UP ON THE QUOTE AND DATE FOR THE CAR TO BE BOOKED IN I WAS TOLD THEY NEED TO CHECK WITH THE LADY FROM WARRANTIES AND WILL CALL ME BACK LATER THAT DAY. I NEVER RECEIVED A CALL UNTIL MY NEXT FOLLOW UP AGAIN ON 15JUN AND WAS ADVISED THAT THE LADY WHOM HANDLES WARRANTIES ONLY CAME IN TO THE OFFICE ON MONDAY AND CANT GIVE ME FEEDBACK AT THE MOMENT THEY WILL HAVE TO CALL ME ONCE SPOKEN TO HER. MY MAIN CONCERN WITH THIS WHOLE SITUATION IS THAT I FEEL THAT AS A TATA CUSTOMER I HAVE BEEN IGNORED AND THE FACT THAT TATA IS AWARE OF THE DOOR HINGE SO CALLED COMMON PROBLEM WITH THEIR TATA INDICA'S AND NOT ACTING ON THE CLAIMS AS QUICK AS POSSIBLE WHEN ONE COMES TO THEM OR LIKE ANY OTHER BRANDS IF THERE IS A PROBLEM OF THE SAME KIND WITH A PARTICULAR BRAND THEY NEED TO NOTIFY CUSTOMERS CALL IN THE CARS AND FIX THE PROBLEM. SO IN THE MEANTIME I AM DRIVING A CAR WITH A DRIVERS DOOR THAT IS NOT WORKING FOR OVER FOUR WEEKS FRUSTRATED AND ANNOYING TO HAVING TO KEEPING JUMPING OVER FROM THE PASSENGER SIDE TO BE ON THE DRIVERS SEAT. I AM WAITING TO SEE IF I DO GET A CALL ON MONDAY 19JUN FROM THE DEALERSHIP THAT'S IF I DONT HAVE TO FOLLOW UP AGAIN TO BE TOLD WE WILL CALL YOU BACK LATER TODAY. I MEAN HOW LONG DOES IT TAKE TO ORDER A PART/DOOR AND BOOK IN THE CAR TO BE FIXED? I AM REACHABLE ON EMAIL MCRAMPHELE@GMAIL.COM

Hi I have an tata xenon single cab my master slave cylinder has gone and I took it to tata Port Elizabeth to claim under the warranty. Had no problems there but after a week without feedback I contacted them. The said to me that the part is on order it will be there on the 5th. Weeks went by without feedback. I again phoned them and they said the part will arrive on the 15 now, that is an month and a half after I took the vehicle in. Today the 16th I phoned again only to be told they ordered the wrong part. I have no curtsy vehicle. I have been paying insurance and premium for an vehicle I dont have. What do I do please anyone that knows please contact me on [protected] or via mail louwpretorius7@gmail.com

middag ek het n Tata super ace bakkie gekoop sins Desember 2016 is ek sonder n voertuig ek het die bakkie +- 3 maande toe het die engen gebreek die maatskappy het n nuwe engen in gesit ons het die bakkie gaan haal en het net 60 kilos gery toe breek die ratkas en is tans weer sonder n voertuig dit is n nuwe bakkie het skaars 3000 kilos op die klok

so kan iemand my asb skakel om te se wat staan my te doen of waarheen moet ek gaan
[protected]
dirk Engelbrecht

I was shown a Tata Xenon double cab and said that I will take it.
When I arrived at Tata Highlands North with my pre approved finance, I was told that the vehicle was sold to a cash buyer and was offered another vehicle, with which I had problems from day one.
After many calls and emails up to today I am still battling to get the vehicle sorted. The so called customer call centre at the head office do not even respond to emails. Adriaan Strydom

Dear tata sa, I have two serious concerns, i bought a tata manza in 2013, the manza spend most of the time in the garage, it went for all the services as per guarantee, about 13000km i noticed a rumbling sound at first start in the morning, i then took it to the service center at Trchardt, the workshop informed me that it is the hydraulic lifters and will have to be replaced, unfortunately the car was out of guarantee and they cant help me, my second problem started when i bought a Zenon Evolve, the salesman advised me that the sd card to use the navigation system will be sent to me by tata.After driving to Witbank to speak to Eastvaal motors and lots of phone calls and e mails no joy.
I think tata sa is not interested in the customer at all, all they wants to do is to sell cars.
if head office can help me it will be appreciated,
regards,
Steve lansdell

I have a tata superace which is been repaired under warranty for the past 6 weeks, this is a business vehicle . This vehicle is more in the repairs than with me. I have now had enough of tata and am going to speak to a lawyer there service is thee worst ever as well as there product ( tata). My business has fallen due to my service delivery to my customers. I really think banks should stop financing such problematic vehicles. I will never advice tata to anybody even to my worst enemy. Tata is very poorly manufactured and should not be on the road. We as tata customers are not looked after at all. I want tata to give me a bakkie to carry on with my business, but they refuse any other brand such as kia or hyundia would have given me a loan vehicle because warranty problems are the companies not the owners.We buy brand new vehicles so that this would not happen but it is.

Tata oostenberg het swak diens

I have a 2012 Tata 2, 2 Xenon, company bakkie, from the day we bought the vehicle it has given us nothing but trouble, first day the vehicle could only go straight or turn left! that should have been a warning to us, sent the vehicle back! when we got the vehicle back from Tata Pine Town the vehicle was leaning to the left, sent it back to Tata! when we got the vehicle back the turbo would cut out every now and then, Tata PineTown said it was water in the diesel! they removed the tank and drained the "water"(they did not tighten the inspection cover on top of the diesel tank properly and the tank leaked ) it still did not help, they later found out that it was the relay switch on the aircleaner that was the problem, I have a list of problems to many to mention. Tata after market service is lacking in many ways. I will never buy another Tata product again.(not a happy camper)

Nawab motors has truly lived upto his name of being a "Nawab". The customer himself has to run across every dept. to get information & his work done. Buying a car is an experience where the dealer makes the Customer absolutely happy & satisfied. However, in my case, it was completely opposite. Initially, I had to callup nawab motors for arranging a test-drive. After that, I had to run to nawab motors to finalise my deal rather than nawab motors following up with me. Then finally, on the day of delivery (which was informed to nawab motors 2 weeks in advance), it took them the whole day to get the car ready for delivery. Basic bare things like, Mud flaps, mats, etc were not available with the Great NAWAB motors. I had to BEG them to get these things fixed.

Earlier, I was a die hard fan of tata motors & had planned for buying Safari this year. Unfortunately, the experience above has shaken me to such a level, that I would not buy any TATA vehicle ever & I give the same feedback to all my friends & family members. Certainly, NAWAB motors does not even know the basic Customer Service skills.

Infact, I would even request Ratan Tata / Tata Motors, to take back the dealership from the Great NAWAB Motors, noida.

I would like to inform that TATA Motors are duping their customers through their 24x7 on road assistance program. After warranty its is a paid service and I have paid Rs 550 as fee. As per the terms and conditions of their service contract they are supposed to provide 6 instances of on road assistance which also covers electrical faults. I called up TATA Motors today asking them to attend to an electrical fault with my vehicle. However, they insisted that since it was day time, I could take my vehicle to TATA Motors dealership. They wont attend the vehicle since the vehicle can move. This is totally against their own service terms and conditions. Nowhere under their 24x7 on road assistance program it is mentioned that the vehicle will be attended only if it is not able to move or the vehicle will not be attended during day time. It is neither mentioned in the exclusions of their service contract. I even spoke to their Senior Team Leader Mr Mukhtar and got the same arbitary response from him and he was not able to justify his response according to the terms and conditions mentioned in their service contract

NO Reply From Anyone in TATA Motors :(

Hi
CASE History: I owned theVehicle TATA INDICA EV2 Bearing Chasis No, *MAT600433CPC25525* from OberoiCars Pvt Ltd. on Monday 21st May 2012 . As i was busy in my office i sentmy driver to pick the car, he reached showroom 2:00pm, Showroom people handedover the CAR to my driver @ 8:30 PM . Without doing PDT (Pre DeliveryTest)

of the car it was handed over to my driver, no test time was given tomy driver, neither he was made to check the car, they just gave the carto him and closed the showroom.They Provided my Driver whose Meter Reading wasAlready arround 50 KM.
When car reached to me after a drive of 5KM i found following Problemswith it.

1) Meter Was not working ( Fuel Indicator), Meter Cover of the car wasFound Open and i immediately reported mr Varun Sales Person.
2) There Was a used and a Puncture Tyre in the Stepeny
3) The Driver Side Tyre Of the Car had a Cut Which is a ManufacturingFault, any technical Person can see and identify it.
4) Both Front and Back Bumper of the Cars are Repainted and there Paintis coming out due to poor quality of paint over them.
5) There Was Loud Disturbing Knocking Sound from te bottom of the Carmight be in stering or front suspention, asoon as we put the car toacceleration.
6) The Car was stopping as soon i leave acceleration
7) The Car was in very Dirty Condition from inside and outside ( TheSand which comes with water was all over on the Dashbord and Windows frominside and obver the Engine)
8) No diesel was put below the engine, No Greecing and oiling was doneover each SUSPENTION. All the car suspention and rubber parts were sohard that they were making sound.

When i complained about all this to the Sales man Varunand Manager Miss Madhumita, They Asked Sorry and Apologised i thoughthere is some humanity Left. they asked me to reurn the Car and they saide wewill make All Repairs Else they will Replace it.

Miss Madhumita was very helpful and Pleasing, So i sent my car to them after one Day .Through My another Driver Deepak.
This Time An Sales Manager From TATA Motors Miss Behaved With mydriver

1) Mr. Sushil RoyAdviser/Manager in TATA Motors Oberoi Cars Pvt. Ltd Has miss Behaved With mydriver Abusing him and Challenging him what can your owner do, I Request TATA Motors to reply him Legally what can a customer do, i dontwant to take any wrong step.

2) Mr Sushil Roy Blamed me for all the miss handling in the Brand NewCAR. For Every Single thing he said it has been done by.

Do Tata Motors Really think, A Person Owning A brand New Car in Cash, Will Come Back to blame showroom just for as Rs 30 Punchur in the Tyre, But forme it was a trust Broken by TaTa motors.

Mr. Ratan Ji TATA has earned the Good Name With So Hard Work andEffortsand Made TATA AGLobal Recognised Brand, and People Like Sushil Roy areMaking a Shame on name for TaTa Motors. Firstly I Felt to Publish this Mailover Face Book and in news Paper, but than i though due to people likeCheaters Sushil Roy we should not Blame Tata Motors.

I bveleive People Like SushilRoy should be Black Listed from this Industry or just leave it over the customers like us, we can teach him a good lesson in one to one. Personally by complaining in Police.
I have been Highly Mentally Harassed By Tata Motors Kindly Guide meASAP What should be done.

Kindly Replace my car, i have called my car back, because they weredoing all "Jugad" in my car pulling my car with Rods from bottom toremove diffrent noises.

Currently case is with Miss Sumedha Assistant Customer manager of regional office gurgaon, who has not yet taken any action since last 1 month no reply. TATA Motors is worst in hearing its complaints. I have all the the complaints mails with trail mails. if anyone wants to check contact me. i have got the loss of arround 40, 000. Just due to tata motors :(.

Regards
Narender Godara

sir this is an humble request to your company that your tata show room drivers are very very rash & indiscipline in driving it was happen in Mysore pls while requiting advice your HR's to get some gentleman's they don't know how to speak with people its a serious issue advice them to drive safe life is precious i saw it today i don't know which show room he works today he almost killed a person pls look into it

dear sir meri gadi indica vista hai meri vehicle ka accidend ho gaya to mene napur me pahle a g gandhi car ke workshop me diya unhone muje kaha ki sir jab hum apki gadi ka jobcot banayege to fir agar aap hamare pass car reaparing nahi karate ho to apko 5000 rupees dena padega humne kaha ok fir unhone muje 131000 samthig ka estimate diya uske bat humne national insurence company ka sarve hone ke bad unhone muje kaha sir apko car reaparing ke 25% adv jama karna padega to mene kaha ye koi tata company ke rules nahi hai to unhone kaha ki ye hamre rule hai fir mene unki complaint company me ki uske bad unhone muje meri car return di fir mene ye car nagpur ke hi jaika motors me diya unhone meri car ka estimate 254000 ka diya unhone muje kaha ki car reparinke pahle apko hamare pass 50% adv jama karna padega jab car ka kam chalu hoga sir mere insurance company ko kaha ki mari gadi ka serve kiya jaye to unhone muje kaha pahle gadi khula lo fir serve karege jab mene jaika ke workshop manager se bat ki hum apko 50000 bej rahe hai aap sirf gadi kholiye uske bad jo serve hoga me apko apki paymant kar duga fir unhone muje kaha hum ko call karte hai fir jaika motors ke dilip dev jo ki jaika ke workshop ka kam dekte hai unhone muje kaha ki hum apki car ko nahi banayege mene kaha kyo to unhone kaha apki car bahar khuli hai hum apki car ka work nahi karege 45 days ke bad muje unhone jawab jab unhone muje estimate diya to mari car nahi dekhi hogi kya fir mene unhe kaha sir aap muje itna let kyo jawab diya pahle boldiya hota to muje jo karna hota me kar leta sir abi meri shaniwar ko 21/04/2012 ko nagpur me prees confrence bula kar in dealaro ki bate kahuga aur tata car ke nagpur ke dealaro ki bate boluga aur me ye bi kahana chahuga sir aap bi unke upar kadi karwai kare nahi to muje bahut kuch karna padega muje malum hai aap meri sayta karege aur in defaltar dealaro ko unki dealar ship se unhe hata diya jana chahiye jo car sale karne par badi badi bate karte hai serv 1rupaye ki nahi hai my content num [protected] dilip goplani gondia

Dear sir
my car engine is not properly working and your costomer staff is not listning to me my car no is Uk 06 R 4011
MOBILE NO =[protected]

I Veenu Tandon purchased Nano Lx car on 01/04/2011 the Invoice number is TechAu-R-[protected], and the car’s purchase receipt number TechAu-R-[protected].The car was driven only for 87km on 6th April 2011 at 7:00am and the car’s burned on the Road and never started again. I call mechanics from Techno Automobiles (p) ltd to repair it because of the poor quality of car. When contacting the company they failed to replace the car. After financing 2.40lakh for purchasing the car and it was done only 87km. I tried to contact the company regarding this issue but still there is no response from them. I am calling the company but still no proper response from the company. The company has to replace my car or my refund my cash.

Third class service in Pandit Auto Sangli Maharashtra

Reg:-- Complaint of AUTOMOBILE STERLING, SECT - 8, NOIDA

Dear Sir,

I had purchased a car Regn No. UP -X- 7500 ( Indica Vista Quarderjet - Limited addition) on dated 31/7/2009 from the Automobile Sterling, sector - 8, Noida. After 3 months of purchasing the car its rear window ( left side) & diggi get rusted. I made 9 rounds to change the parts but nobody was able to give me proper answer. Lastly when I fed up, I written a complaint in tata motors, after that the above car dealer RE-Paint the door & diggi. Now there was a color variation between the car's original color & Re - paint color. Now my car looks like a accidental car & its AC is also not working, the above dealer is not bothered about that. I want to sell this car because I am So dis-satisfied customer but due to repaint & color variation its market value is very less, whereas it was totaly DEALER'S fault. Since last 3 days my car is lying in the work shop of the above dealer & they are not responding me properly.

Pls help me out from the situation & It was my fault that I had purchased a car of TATA Brand, world known company.

Thanks & Regards

D.P. BHARDWAJ

[protected]
VILLAGE + P.O. - BAROLA,
SECTOR - 49, NOIDA

It is my request to everyone not to ever buy a car from TATA. Buy anything, but never ever buy a Tata car. They are pathetic, horrible, actually I have no words. I bought my Indica Vista from Sterling Auto, Noida in Oct 2008, since then the car has been in the service station more and with me less.
Its AC is not working, I gave it to Shah Motors Noida for repair, they claim to have repaired it twice, even changed its compressor but still the problem remains where it is. Now car has been with them since last 15 days, standing, they claim that spare parts have not come from Pune. A customer like me has no-where to go. I even called the Tata Motors Toll free number, put my complaint in writing to Tata, but nothing. I feel as a customer, I have everything to loose and as a seller, Tata has nothing to loose, they have got their money. It is me who is suffering, no car, scorching Delhi heat, two little kids, when I bought the car, has different thoughts in my mind. Wow m buying TATA an Indian product, m so proud, where is Swami Ramdev who keep endorsing desi vastu ka upyog kejiye, rubbish...

Dheeraj Sharma

I am Vijayanand from Chennai I brought a Safari-VX of reg no: TN 09 BB 9999 in the name of v. yuvaraj ten months before from V.S.T. motors, Mount Road . For the past few months I am continuously facing corrosion problem in the vehicle. Last time when we given the vehicle for service we escalated the issue with service station and some tinkering work was done by the service station to remove it, now again and again the patches of corrosion was seen all over the places of my car. We already purchased 2 more vehicles of same model, there is no such issue with that two vehicles. We are afraid that entire shell will be corroded. So we requested the V.S.T. Motors and TATA Motors to replace our vehicle with a new shell. But they are not doing that. I am very much surprised that for a new vehicle itself they are not providing the warranty properly, if the vehicle crossing the warranty what will they do? We need this peoblem to be solved as soon as possible because our business was severely affected with out the vehicle. We need a permanent solution for this problem. Other wise we will take the legal actions against your company. A person from TATA Motors had spoken to me regarding this, but he refused to change the new one. That was very bad service provided by your company to me. For any details call [protected]. email; pcvijayanand@gmail.com.

We send the to tata Motors for toss . They don't replay answer . We send in febrerey .ApPlication name is: shree gajanand automobiles private limited (in balotra pachpadra district-barmer [RAJASTHAN]) EMAIL -shree gajanand motors@gmail.com.

Never ever buy a CAR from TATA.
BAD Quality,
No finishing,
Terrible Customer Service,
Terrible Dealers.
etc...

I agree with you for some dealers (u can not generalise this for TATA). I bought Safari Dicor VX2.2 more or less same time as you did. From Vivek Motors on Mathura Road near Appolo Hospital on 8- 9th January this year to be precise.

Your comments fits extremely well on them. I am regretting chossing a bad dealer who does not care once paid even if u make 50 calls for small genuine problems. .. Its a long storey for a NRI/OCI.

JK

I m facing the same problem with my tata indica xeta which bought in April 2008.I dnt think they have such engineers who can even tell the defect, repairing is out of question.