Tata Motorspoor service and arrogant staff

M
This review was posted by
a verified customer
Verified customer

It is really painful to write such a complaint about tata motors, it is nothing but sheer arrogance by the works manager mr. hari krishnan of manipal motors who impolitely said that he would face the consumer forum for anything.

Well, let me explain the details. my car was very poorly serviced by m/s manipal motors (contents of the letter written to m/s manipal motors is attached hereto) again and again, hence am forced to write a letter to them mentioning their repeated service faults. at the time of taking delivery of my indica car I demanded a written letter from them as a reply to the letter I have written to them. the works manager mr. hari krishnan outrageously refused to issue the letter so I had to inform him that I would be approaching consumer forum for his action, he as also replied saying that he would face the consumer forum people.

I would be really happy that people who are reading this are not opting for indica that too especially with m/s manipal motors as they are sure to get only bitter experience.

The letter sent to m/s manipal motors:

The works manager
Manipal motors
Chennai

At the outset I am writing this letter with pain and anguish! buying an automobile shouldn't make consumers feel like they have been taken for a "ride". my initial pride in owning an indica that was purchased on 30th september 2006 is long gone. this automobile is nothing more than a lemon.

Approximately two weeks after owning this automobile, the fiasco all began when the wiring problem. this left me stranded for two complete days while the repairs were being completed. I lost time from work and assured my management a similar situation would not happen again. it did.

On february 2007 much to my disgust, the ignition part stopped working properly. this problem required a handful of phone calls to arrange schedules so I could get to work and then, more phone calls with your company to coordinate the necessary repairs.

As if that wasn't enough, on april 2007 this automobile almost cost me a considerable time as toll again when the pickup and the rev of the vehicle completely went out. I took the automobile back in for service and wasted more time, effort, and energy.

Repair: it's a verb and it means to fix something so that it works properly. apparently, manipal motors doesn't know the meaning of the word. allow me to explain.

On november 2006 I dropped off my car, a to have the first service done and to look in to the persisting cabling problem in my car. upon picking up the car, your personnel assured me that my car was back in complete working order. to my great surprise I found the repairs were not made completely to my satisfaction. I spoke with the service engineer of mnipal motors who in turn assured to fix the problem and unfortunately it didn’t work in my favor.

Responses

  • Sr
    Srinivasan M May 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I strongly agree this, TATAs are not at all good when it comes to customer service

    -1 Votes
  • De
    Devender Singh Sehmi Jun 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We very much regret to say that we are very much offended with the service that we have received from TATA MOTORS (Guwahati Assam). The reason behind is that we have purchased two nos luxury cars one is TATA Safari (DICOR) and the other one in TATA Indigo LX. We logged complains at tata motors guwahati several times, we also tried to contact your customer service cell several times but we didn't received any useful reply from your nor our cars are seen upon. The problem that we are facing from the very next day
    we took delivery from your telco shed in Safari is that the check Engine sign keeps on blinking, tire problem, alignment, pick up, body sound, the list follows, and in TATA Indigo Gear box is the main problem, then comes A.C, then pick up, etc. We are very much fed up of these problems so now we have decided to sell these cars and switch over to another manufacturer, and also make aware other fleet owners not to purchase TATA vehicles, because of there service problems.

    0 Votes
  • Ve
    Venkata S.H.P. Koneru Jun 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Yes I am also facing lots of problems with the dealer's service attitude at Vijayawada, A.P, India. There is problem with Gear Box to my new decor, what the hell is going on. You never know when the problem re-occurs during a long drive. Double gears were engaged twice so far and when i am driving myself they say it is driving problem. Don't they go for a computer check-up of the whole vehicle after 10K drive at least for the problematic vehicle upon customer's request. This is going to be my last Tata brand vehicle in my life.

    0 Votes
  • Ak
    akbar Jul 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I serviced my fiat palio (2002 model) from manipal automobiles chennai. Although during my first visit i carried a different opinion about the capabilities of this dealership but they proved me wrong by doing a perfect diagnosis and subsequent correction of the electronical in my car. Now it has done 7000 + kms ever since it was attended by them and its running well. Very courteous and people with lots of empathy i found in manpal motors chennai.

    0 Votes
  • Bi
    Biju Mohan Apr 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Is there any point in agreeing this and posting my bitter experience too with them.

    I've seen lot of people posting their comments. Still there is no end to such types of issues.

    Is there anybody who got their problems solved, by posting their comments.

    0 Votes
  • Ra
    Ravichandran V R May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I strongly agree with the complaints mentioned in the above column. I am one of the unfortunate persons who purchased a Tata Indica Xeta from Manipal automobiles ltd(Chennai). The service rendered by them is really horrible and do not even provide the minimum expected service (no discrimination whether you are taking delivery of a new car or leaving your car for service or service delivery or complaints follow up or responding to phone calls)

    I had made several complaints to Manipal automobiles ltd on the above but as expected neither remedial action nor improving the standard of service taken by them.

    Will Tata consider the plight of their end-customers and set service standards to their dealers?

    Regards
    V R Ravichandran

    0 Votes
  • Ri
    Ritesh Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree that TATA is not bothered if customers are harrased.
    I bought a TATA INDIGO 1.5 yrs back. Horrible service. Now the rear glass has shattered by itself. The mechanic at dealer Abhishek Motors says it is due to air pressure inside the vehicle. Who is responsible for this.

    I have been advised to get the glass changed on my own expence.
    Please Help...

    0 Votes
  • As
    asif Aug 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have no received my tata credit card till today.

    0 Votes
  • Bs
    B. Sebastin Raj Nov 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Worst service and careless answers.

    0 Votes
  • As
    Ashutosh Shukla Jul 18, 2009

    Plz provide me email id of tata motors where i can complain about my new tata indica.

    0 Votes
  • Om
    OMSHRI Jul 29, 2009
    This comment was posted by
    a verified customer
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    From,

    G.RAJENDRA,
    EDITOR”SHAKTHI”,
    No.10,
    INDUSTRIAL ESTATE,
    MADIKERI-571201. PHONE: [protected]
    OR [protected]


    SIR,

    So, for I believed in Tata, but now onwards I am loosing faith in tata.
    I am a journalist from Kodagu district. I am the editor of a local district level daily by name “Shakthi” which is running since 53 years. I am also the correspondent for “Times so f India” from Kodagu district.
    I started purchasing tata by getting Indica V-2 and then dicor and now I am owning Indica vista. It is not at all one year completed. I got the vehicle from concocorde motors, Bangalore.N0.KA 12 N-6312..
    I will start with a bitter experience from the tyre company “Good year”.Once I got front tyre problem.Suddenly, the tyre started getting bubbles and bulging. I have to travel all along from Madikeri to Bangalore concorde motors. Although I have purchased the vehicle from your Hosur Show room, I am adjusted to get the service done at your Mysore road service centre.
    The concorde people informed good year representative One Ashwin who claims to be an engineer came and certified that It is impact break and not a manufacture defect. Infact I could not meet him personally, because he did not arrived in the given appointement time fixed by concorde. He came very late. After seeing the report I had contacted him over phone. I think his conversation with me was like that he himself is the Good year company managing director. He did not had the patience to hear me that’You should reconsider, It is not the impact break, because I am myself driving, and also I am smooth driver.
    Why the good year company engages such rude persons as engineers in the company? Why, the tata people go for “Good year only”?”
    The experience was during 31-09-09. Again, today, that is [protected], my another front tyre got bubble. I cant run the vehicle. I had messaged to good year. They told that they will contact me within 24 hours as per procedure.
    If this time also if they play mischievous thing I would positively fight through consumer forum. This is just for your kind information.
    Sir, why tata is obligatory to the worst “Good year company?” can you answer this?. I request you to change my both the damaged tyres immediately.
    Further I want to ask the tatas why it has low quality mud flapes for indica Vista. The screws fixed are seem to be olden day carpentary work. I had to get right the loosened screws for more than 20 times. Otherwise, the flap will obstruct the movement of the tyres with unwanted sound.
    I have proof for contacting your service centre to get done the “Lorry type break sound in breaks” When I reach Madikeri after service from Bangalore, the same problem continues. The auto lock system is also not working properly. Once there will be sound loss, sometimes, the auto lock system does not work properly. Several times repaired but in vain.
    Sir, another major problem is when I drive during rainy season especially during night, road is not at all visible. A whitish patches type covers the windscreen, completely blocking the visibility. Some relief could be achieved only when the heater is switched on and the air through inside windscreen is moved. But, even the A.C.is not responcding to clear the windows.
    Once I have to stop going with my family during night and I had to stay back in a small place, due to non visibility problem. other vehicle drivers who tried to help me also said” Why tata is like this?” To avoid problem I had got removed the tint put inside which has not yielded any good result. I don’t know the cause of the problem. It may be the fault of the front wind glass or the wiper. I had put forth this during the service which was not at all being positively responded. The incharge persons orally said all the problems are solved, but practically, I have to face all the problems daily.
    Please do something to help medium people like us. I have incurred diesel expenditure to drive to Bangalore several times only in anticipation of repairs, which has become a dream. Tatas should not limit the service by some trouble some receptionists ringing us asking for marks for the service. There is no use in simply filling the forms, collecting the marks. One responsible person should be appointed in the customer service to practically do the work. Because on that day when I complained to concorde manager about the rude talk by the Good year engineer, he could not even tackle that person on behalf of Tatas. Why they fear to favour customers. Why they support the worst behaved engineers? I still remember, Good year engineer Ashwin’s rude talk and I am not the profiled person to take such bad persons advice. Being the editor of a leading daily in Kodagu I am attending hundreds of customers daily in My office with polite nature. Please teach such persons a good lesson in future.

    0 Votes
  • Ga
    GAGAN DEEP SINGH MUMICK Jul 29, 2009

    i am very sorry to write this complaint but i could not stop my self . i had taken a indigo cs from jp motors in solan about 1 year ago on 17 agust 2008. iwaent went there for its second servise as it was written on the coustmer booklet. there attitude towards the coustemer was pathetic as if we were requesting money from them.
    they took the car from us at 1:00pm and returned it at 6:00 with a very arrogent attitude and more than half of its work was pending . after looking at this type of attitude i will think 100 times before taking a TATA CAR.


    THANKING YOU

    0 Votes
  • Pa
    Pawan Bhandula Sep 04, 2009

    I purchased a Indica Vista Tdi Aqua on 23rd March '09, When i was on high way with my family near Batinda (Punjab).A small stone came under back wheel while car running on road and that results fule tank damaged. All fuel (apprx 30 lit ) spill off and no way, I was very disappointed about this incident. However I arrange M-seal and some fuel for temporary. Solution. this phase was Very horrible. Now I am going to 2nd service at your Moholi(S.A.S. nagar) Punjab show room on 5/09/09. I would like to get replaced fuel tank free of cost.

    Details of

    Vehicle Particulars
    Registered Owner's Name DSM Anti Infectives India Limi Make/Model VISTA AQUA TDI (D)
    Registration Number CH04H7443 Color Metallic, Arctic Silver
    Registration Date 07/04/2009 Engine no 475IDT14BQZP19065
    Cubic Capacity 1405 Class of Vehicle CAR
    Chassis Number 608521BQZP16311
    Hypothecation LeasePlan India Ltd.


    Conclusion: Fuel tank is not in safe position. Or provide cover plate.

    0 Votes
  • Ne
    neha15583 Oct 08, 2009

    Dear Sir,

    This is with reference to my car no. RJ20 CA 0498 which has been given for servicing to Concorde Motors, Sanath Nager, Hyderabad on 1/10/2009.

    This was after the car was earlier given for servicing to the same on 1/8/2009 and there was improper servicing done. In August, although the car was working moderately fine, it had been specifically requested to CRM Manager, Concorde Motors to better the overall condition-AC/Clutch plate and overall performance and the service engineer was personally met and made to understand all.


    The car was delivered after almost 10 days and the bill amount paid by us was of 16, 000!( In this amount, I paid the amount that I was supposed to get from insurance, but service advisor advised me to pay the full amount and submit the cash receipt along with an application – and he made sure that I will get the cheque in one week. I have still not got any cheque and worst part is that they have not called me back. I again sent the application and waiting for my cheque. )


    After the car was tested, it was found that infact the RPM was further worsened by the service centre causing startup problem in the car.

    The same was intimated to Concord motors who confirmed they’ll send their attendant to check into this. After one month of followup, the service guy came and checked, did some engine checks, tightened some screws and said it should work fine now.


    However, the condition remained the same which was informed to Concorde the very next day. For 2 month we followed up with them and noone came to pick up the car. During this period, we got a call from Tata Motors also, and the situation was made clear to them also, but that also did not help.


    Finally, after 2 months, they took the car.


    Now, kindly look into this- for 3 days after 1st Oct, no service engineer was assigned to the car. On calling the service advisor we found that he’s not in a sitution to tell the status.

    Day before yesterday we got a call from them saying all is fine with the car now after the carburetor pad has been corrected and we will send it across to you tomorrow morning. This was after we were folloing up with them consistently-almost 10 calls everyday out of which hardly 2-3 were picked!…However then they claimed that they are unable to find the bills of the car and the previous jobcard without which they would be unable to deliver.


    For the last 2 days, they’ve been looking for the same.


    In this whole periods we have made call / requested to following associates of Concorde Motors:

    1. Mr.Venkat – [protected]

    2. Mr.Narsimha Charry – [protected]

    3. Mr.Ravishankar – [protected]

    4. Mr.Kaiz – [protected]

    5. Mr.Pavan – [protected]

    6. Mr. Charry – [protected]

    7. Mr.Ravi – [protected] ( he is the only genuine guy there I found)

    8. Mr.Venkat – [protected]

    9. Someone for picking – [protected]

    10. Mr.Raman – [protected]

    11. And many more that I noted somewhere and forgot


    Kindly let me know if concorde motors is at all the authorised TATA Motors dealer or are they some Marwari kirana shop?

    The way they have treated us after all these 2 years that we’ve been going to them is hugely disappointing. By what right are they keeping our car with them for a total of almost 20 days-kindly explain.Is there no time limit by when the car is to be delivered and is finding a bill and job card so difficult!! The car as per their personnel’s is ready to be delivered and they are yet not delivering it!


    I would be hugely grateful if you could please help look into this-kindly ensure the servicing is done well since we’ve already paid a HUGE amount for this…and at least get the car delivered to us.Hopefully you can understand what a pain it is to firstly not have your car at the disposal and secondly to follow up like this way..


    Thanks,

    Neha Porwal

    [protected]

    Anshul Porwal

    [protected]

    0 Votes
  • Dh
    Dharmendra Kumar S Oct 26, 2009

    To,

    The concerned officer,
    Tata Motors Limited.

    Dear Sir,

    This is in regard to my new Indica DLS car which I purchase on 10th of August, 2009 by “Him Motors” Patparganj, New Delhi. The car was financed by Tata Motor finance Ltd. itself. Mr. Sriwastav the Marketing Manager was looking after my case. The papers for the registration of my car are being processed by the showroom to Noida Authority. The RTO SLIP bearing the registration No. UP 16 X 9995 is being generated approximately before a month. The car had been sold by the showroom. The total payment had been made by me at the time of the delivery of the car. Now till date the showroom is not providing the Registration Certificate (RC) of my car. Even the employees are ignoring my calls and when I visit the showroom they didn’t talk with me in proper manner. They said the car had been sold. Now I have to wait for the RC for a long without giving and proper assurance. Even on the date on 18th of Oct. 2009 when I visited showroom last time, I make a complaint to Mr. Yogesh Narula GM but he did nothing even same day Mr. Sriwastav insulted me for complaining Mr Narula. Mr. Sriwastav is giving very silly excuse that the RC is till not collected by the authority because the employee concerned is on leave for last 20 days.

    This complaint is not relating to the RC. Now I kindly request you to teach Mr. Sriwastav how to behave with the customers of TATA. I went to TATA Motors because I believe in the brand TATA. But if this type of employees will remain working with your organization, I have to say they may spoil the image of your company.

    Yours truly,

    Dharmendra
    Mob. (+91) [protected]

    0 Votes
  • Vi
    VIJAYAKUMAR.B Nov 16, 2009

    Sir,
    I am a proud owner of a TATA Indica car. Model – Indica V2 DLS, Chassis No.6004144WZP97841, Vehicle Regn. No. KL2R-5549. I serviced the vehicle promptly in your authorized service centre namely KULATHUNGAL MOTORS Thiruvanathapuram and I was getting good mileage and performance. 2009-October first week, I approached your authorized service centre KULATHUNGAL MOTORS Kollam to rectify two complaints, 1. A/C complaint 2. Rain Water leakage into the vehicle. I got the vehicle on12-10-2009 . While taking delivery I asked the service engineer about the leakage. He gave assurance that they have checked my vehicle properly; they replaced door rubber beadings and rectified the problem. (Bill Amount Rs10519) .In next rain, I noticed that the leakage exists as same as it was. So I approached the same service centre and service engineer suggested to replace the glass beadings.

    From the above I understood that your authorized service centre doing trial and error method, without identifying the problem. Now I can’t use my vehicle in rain. From your authorized service centre I got bitter experience. People expect prompt and efficient service from authorized service centers.
    Kindly do necessary steps to rectify my vehicle leakage problem without any delay


    Yours faithfully B.Vijayakumar
    VIJAYAMANDIRAM
    PUNTHALATHAZHAM
    KILIKOLLOOR.P.O
    KOLLAM : 691 004
    KERALA
    ([protected]@rediffmail.com)

    0 Votes
  • Lo
    Lokendra Jan 13, 2010

    Plz provide me email id of tata motors (Authorised Company Official at Indore)where i can complain about to solve our Tata Winger problem.

    My Email Id: lokendra.[protected]@rediffmail.com

    0 Votes
  • Dr
    dr.swati tewari Jan 20, 2010

    i dr. swati tewari, purchased a indigo manza aura abs on 10 dec 2009 from shri balaji motors mordabad u.p. its music system was not funtioning properly, it has been removed from the car after first service on 10 jan 2010 and the staff is showing no interest to send the music system at desirable place for its repaif or replcement. car's left front door was not closing properly, this problem is also persisting

    0 Votes
  • Ri
    Ritesh Joshi Apr 10, 2010

    My Indica LSI had a brake failure on sunday near kandivali station (MUMBAI) and i realised that there is a Tata Authorised service centre in Kandivali West (Wasan Motors). I drove the car there to repair the brake failure in the evening around closing time. They returned the car on the other day at the closing time. After the repair I have found that there is too much of rattling noise in exhaust pipe now and after driving few kms the gears got jammed. May be it is because they did some clutch setting in such a way that even after the clutch is being pressed to the fullest it is not helping to change the gears smoothly. Infact i have to use full force with two hands to change the gear.

    I don't understand how come everytime i give my car for repair, they give me with 2/3 other problems which never existed.

    I love my car like anything and maintain it to a good condition. One of the reason for buying a petrol indica even after knowing that it doesnt give good mileage is because it doesnt make noise like diesel variant. I have started hating Tata like anything. Don't understand why do they keep such bunch of clowns as enginners who doesnt know anything about the cars.

    0 Votes
  • Ru
    ruhul kuddus May 05, 2010

    I have repaired gear and change with general checkup of gearbox.pl. give me me details of mechanical charge.

    0 Votes
  • Sa
    Saonu Sharma May 17, 2010

    Tata motors can only make trucks and buses not the passenger cars because they are failed to give services and they need to shut the car services. I have purchased brand new safari from Malwa Automobiles - Panipat (Haryana) just 05 months back and regisred so many complaints on site ans call centre but still no resolution is happened.

    Yours faithfully
    Sandeep Sharma
    Panipat - 132103
    Haryana
    [protected]

    0 Votes
  • An
    aneesh j lal Jun 17, 2010

    i am also really joining with the comments mentioned above, it so painful to say that, the after sale service and the behavior of the TASP especially the kulathungal motors, kollam is horrible.

    0 Votes
  • Pr
    Praveen George Jun 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Sir,

    i have serviced my tata indica v2 in an authorized service center on 2-2-10 the bill amount is Rs.14520.5 the rates of the parts and labour charges are very high when compared with other service centers. i have requested online bill but they are not interested to provide online bill they are telling the network problem. The service center name is K. S Motors they have provided a hand written bill. bill no. is 768. Please provide me the Email address then i will upload that bill for checking. i hope you will reply soon.

    Thanking you,
    email id: [protected]@gmail.com


    Regards,
    Praveen George

    0 Votes
  • Sh
    SHYAM WADHWA Jul 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    even i am not happy. i do agree that product of TATA is very good but services given by there dealer in Jaipur ROSHAN MOTORS, i have no words to say except this THIRD CLASS SERVICE

    IF ANY OF TATA PERSON READING THIS TO KNOW MORE PLS CONTACT ME DIRECTLY ON PHONE [protected]

    ROSHAN MOTORS IS SPOILING THE NAME OF 'SIR RATAN TATA'

    TATA MOTORS SHOULD BE SERIOUS ABOUT IT OTHERWISE THEY WILL BE LOOSING NAME AND BUSINESS

    0 Votes
  • Sk
    SK ARORA Aug 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Plz provide me email id of tata motors where i can complain about my new tata indigo manza ura plus . sir i have send you many email but your email id is wrong . and many time note the complain tata coustermercare dipartment but no rply its there . sir i hope you that you send me wright eamil id tata motors than i send you my tata manza car problam .

    0 Votes
  • Sk
    SK ARORA Aug 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    SIR MY EMAIL ID
    [protected]@gmail.com
    mobile nomber +[protected]
    rajsthan

    0 Votes
  • Mr
    Mr Kumar Aug 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    we have bought Tata Indica Dls V2 in the month of March 2010. i would first like to say thanks to TATA STAFF for helping us to select the right car . we are very much happy with the service and feautes of the new model of indica v2 DLS . we have taken the car for commercial purpose and hats off to your sales executives for helping us in all right from selection of car till sanctioning of loan from TATA FINANCE .

    HAts of to all the staff .

    there is only one thing which i want to know is that one of my friend has purchase the car and he has been given RETURN Value ... now i want to know what is it ? and why i have not been given retutrn value on my product .

    this is not a complain . i just want to clarify the reason . well by next year our planning is to buy a new car and that will from tata itself .

    well the car was bought in my mom name - Bhagirathi devi from LEXUS MOTORS ( kolkata ) .

    raj kumar
    raj.[protected]@gmail.com
    [protected]
    kolkata

    0 Votes
  • Sk
    SK ARORA Aug 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    sir namskaar
    sir i m satish arora from suratgarh rajsthan . sir mai tata company ka costmer pichle five year se hoo . or aaj tak mera koi chaqu na to baunce hua hai or nahi kabhi koi panalty lagi hai . sir aapne jo sarvice center suratgarh city state rajsthan me national motars ke naam se jis insaan ko de rakh hai. us sarvice center me car ki sarvice nahi dadagiri or gunda gardi hoti hai . sir mai inke baare me mai aapko pahle bhi compalain kar chuka ho. jiska compalin nomber 1-[protected] date 13/07/2010 hai but abhi tak koi sunvaai nahi hoi hai mere pass jaipur city se redinal offce se call aaya tha un hone kaha th aki aap apni car ki sarvice yaha se mat karaya karo . aap apni car ki sarvice kisi dusri city se karaya karo . sri maan ji yadi is sarvice center me car ki sarvice hi nahi hoti to ise band kar dena chahiye ya kisi dosre dood parson ko sarvice center ki anumati de deni chahiye . taki aapke tata company ke costmer tute nahi aap se jude sir mai apni car ki sarvice out of city se kese karao jo ki meri city se lamsum 300 K.M. hai sir baha aana jana ak to oil ka faltu kharcha hai or dusra sara din ki mansic paresani hai . sir mai 09/08/2010 ko inke pass apni car lekar gaya to inhone sara din meri car apne gairege me rakhi or jab mane is baat ki shikayat baha ke incharge ko kari to kahne lage hamare yaha ase hi sarvice hoti hai . jayada bole to mai police station me F.I.R lounch karva denge . fir mai baha se car leker aa gaya . or agle din out of city se sarvice karvaker laya . jiski vajay se muje sara din kharab ho gaya or iol ka kharch laga alag.sir yaha ke sarvice center walo ko kisi ka koi dar nahi lagta ase ye log kahte hai . sir mai aap se ye ummiad karta hoo ki aap tata company ko badnaam hone se bacha lijiye . ya in par koi shakat action liya jave .
    thankyou
    my car nomber
    1. RJ02 CA 3264 ( INDICA )
    2.RJ31 CA 2726 ( INDIGO CS )
    3. MANZA TOP MODAL
    CHASSIS NO.MAT613032ALD13255
    4.RJ31 CA1133 ( INDIGO CS )

    0 Votes
  • Sk
    SK ARORA Aug 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    sir namskaar
    sir i m satish arora from suratgarh rajsthan . sir mai tata company ka costmer pichle five year se hoo . or aaj tak mera koi chaqu na to baunce hua hai or nahi kabhi koi panalty lagi hai . sir aapne jo sarvice center suratgarh city state rajsthan me national motars ke naam se jis insaan ko de rakh hai. us sarvice center me car ki sarvice nahi dadagiri or gunda gardi hoti hai . sir mai inke baare me mai aapko pahle bhi compalain kar chuka ho. jiska compalin nomber 1-[protected] date 13/07/2010 hai but abhi tak koi sunvaai nahi hoi hai mere pass jaipur city se redinal offce se call aaya tha un hone kaha th aki aap apni car ki sarvice yaha se mat karaya karo . aap apni car ki sarvice kisi dusri city se karaya karo . sri maan ji yadi is sarvice center me car ki sarvice hi nahi hoti to ise band kar dena chahiye ya kisi dosre dood parson ko sarvice center ki anumati de deni chahiye . taki aapke tata company ke costmer tute nahi aap se jude sir mai apni car ki sarvice out of city se kese karao jo ki meri city se lamsum 300 K.M. hai sir baha aana jana ak to oil ka faltu kharcha hai or dusra sara din ki mansic paresani hai . sir mai 09/08/2010 ko inke pass apni car lekar gaya to inhone sara din meri car apne gairege me rakhi or jab mane is baat ki shikayat baha ke incharge ko kari to kahne lage hamare yaha ase hi sarvice hoti hai . jayada bole to mai police station me F.I.R lounch karva denge . fir mai baha se car leker aa gaya . or agle din out of city se sarvice karvaker laya . jiski vajay se muje sara din kharab ho gaya or iol ka kharch laga alag.sir yaha ke sarvice center walo ko kisi ka koi dar nahi lagta ase ye log kahte hai . sir mai aap se ye ummiad karta hoo ki aap tata company ko badnaam hone se bacha lijiye . ya in par koi shakat action liya jave .
    thankyou
    my car nomber
    1. RJ02 CA 3264 ( INDICA )
    2.RJ31 CA 2726 ( INDIGO CS )
    3. MANZA TOP MODAL
    CHASSIS NO.MAT613032ALD13255
    4.RJ31 CA1133 ( INDIGO CS )

    Satish arora
    suratgarh ( rajsthan )
    [protected]@gmail.com
    mobile nomber [protected]

    0 Votes
  • Pr
    praveen.george Aug 22, 2010

    I am an owner of a Tata indica car.I have learnt a lesson from it that is who is trying to buy a product of Tata, he become a fool himself...A new slogan can be use for their advertisement of TATA Products... " MORE FOOLS PER CAR"

    Praveen George
    +[protected]
    [protected]@gmail.com

    0 Votes
  • Sr
    SriniVAsa Rao Sep 08, 2010
    This comment was posted by
    a verified customer
    Verified customer

    ECoR/BBS has placed an order for supply of TATA model LPT 1109/36 through DGS&D rate contract vide P.O.No. [protected], Dt. 26/11/2009. But so far the consignment has not yet delivered and D.P for the same has been expaired. Several times the representatives from our end has made efforts to get information and no body is responding. Several times, Mr. C.R.Subrahmanyam, Sales Executive of Mumbai corporate office has been contacted, but he is disconnecting the line after getting the infoermation of the contact person. This shows his attitude towards costomer. Please look intop the matter.

    V.Srinivasa Rao,
    Asst.Divisional Electrical Engineer,
    Electric Loco Shed,
    Visakhapatnam.
    Ph: [protected].

    0 Votes
  • Vi
    vivek alex Sep 08, 2010

    im vivek alex who owns your tata sumo grande. which ran just a 65000 kilometers in three years, and my grande is now in kulathungal motors kollam because of engine side complaints and we recieved a bill for 100000 . how is it possible for middle class family to pay these high amounds for new vehicle we need to get a solution

    0 Votes
  • Pr
    promila karnani Sep 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    We had purchased one Tata Indica Visa Terra Diesel from Raghuvanshi Motors, Delhi on 6th August '10. Till today, neither have we have got the Registration Number for the car nor the RC. The car is running illegally on the road with a temporary number and on contacting them on number of times, they have been giving some or the other excuse for not getting us a registration number. Last when we spoke to them about a week ago, they said "do whatever you can - we are unable to get you the registration number" The guy gave us his name as "Swara". The car was sold to us by Pramod Yadav - one Smriti of their office came to deliver the car. But when it came to the after-sales-service, we are extremely sorry to say that we are not getting any response from them. We are rather repenting our decision to buy the car from Raghuvanshi

    Promila Karnani
    Office Head
    M Cap Fund Advisors
    1 A, Building 10 B
    DLF Cyber City, Phase II
    Gurgaon - 122002
    Tel: [protected]

    0 Votes
  • Sa
    santosh popatrao hole Sep 24, 2010

    Dear Sir,
    Myself santosh Hole I have taken tata Indica vist Tdi from November 2009 from Hundekari showroom at Shrirampur Dist Ahmednagar but his staff was not Knowledgeble & his service was not good, He was Not treated very well to consumer so please take action about


    My cell No. [protected]
    Add--
    A/P Pravaranagar
    Tal-Rahata Dist- Ahmednagar
    Maharastra

    0 Votes
  • Sa
    santosh popatrao hole Sep 24, 2010

    DearSir,
    This was not happen for anothe coustmor, i have so many problems occcur in my new car becase of not proper servicing from service station of hundekari showroom

    0 Votes
  • As
    ashish choudhary Oct 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    DEAR SIR,

    This is Pawan Kumar Choudhary Director of Shri Baba Shyam Stone Crusher Pvt. Ltd. Bazpur (U.S.Nagar) Uttrakhand.

    This to inform you that from your Dealer located in haldwani Mr.Pant and Mr.Mishra the sales officer of commercial Motors Haldwani Uttrakhand.

    They had committed that they will provide us LPK 1613/36 10 cub. Meter 33 units of vehicle against “C” form and these vehicles will be FOR at bazpur. But now when Times Comes They are refusing the agreement and providing us only 20 units of vehicles and after that they are rejecting the agreement.

    Before This agreement we are taking the Tippers of ASHOKA LEYLAND but at that time sales Officers of commercial motors Haldwani Forced Us And take over This agreement and now They Are saying only one word SORRY And moving away themselves.

    Sir if you remembered Once more I had mailed You regarding Not providing of proper service by commercial motors That time I am greatful that you help us in providing the better service by behalf of you.

    Sir Please take the discussion as earlier as possible. And we are making Plan to take more vehicles for my another stone crusher plant that is RAM SHYAM STONES AND MINIREALS PVT. LTD. Tehsil swar Disst Rampur Uttar Pradesh. We are planning to have more more vehicles of TATA MOTORS if this will Carry ON then how will I will manage to take it

    So at last I want to say that please take the action as soon as possible. We will grateful to you.

    Thanks a Lot

    Pawn K. Choudhay
    (Director)
    Shri Baba Shyam Stone Crusher Pvt. Ltd.
    Bhikampuri, Banakhera, Bazpur
    (U.S.Nagar) Uttrakhand

    PH : +91 [protected]
    EMAIL ashish.[protected]@gmail.com

    0 Votes
  • To
    Tony CT Nov 09, 2010

    I have extended warranty it does not cover any thing or serve any purpose.. I have to sell out 5k all time when I take vehicle to repair. Prerana motors are big cheat, they always want the customer to pay the money for everything they do. I had reported Feb 2010, that my suspension making noise and my clutch plate has already been replaced 4 times. Now the vehicle has same problem. My vehicle is still under warranty and the parts will be replaced only under one condition if I do the service from prerana motor. This is harassment, they harass the customer and I am scared going to the service center for any repair. I have left with no option apart from paying 5800/- to get my warranty parts replaced. Even when the car was within warranty, most of my cars parts were replaced. I got a defective car. I had a big dream of buying a car and choose TATA. It has been a nightmare and will never choose to buy TATA or recommend to any and will ensure I will post my experience to all, so that nobody will go through what I have. I am soooo much disappointed with TATA. My concerns are speechless and I am in tears with the product I have got. I have brought this car in loan and with great difficult I am repaying the loan, but this vehicle has been so disappointing. I wish I could meet Rathan Tata and I shall had over my car key to him for free and do not want my car back.
    Name: Tony
    KA-51-M-6411
    Contact No:[protected]

    0 Votes
  • Bu
    Burhanuddin S. Raja Nov 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Respected Sir,
    I have booked TATA INDIGO ELX-Iv on dated 11/11/2010, booking Amt. Rs. 11000/- Ch. No. 222151 HDFC Bank, with promise of delivery within 12-14 days from Miles Motors Pvt. Ltd., Baroda. Today thier sales manager chirag pandya told me that i have to wait for more 7-9 days which is against your TATA company promise & policy. So, that is why now i have cancelled my booking today & i have very bad experience of TATA company, so i have no interest in TATA cars. kindly, refund my booking Amount Rs. 11000/- as early as possible.

    Burhanuddin S. Raja
    Mob:- +[protected]
    Email: [protected]@gmail.com

    This is for your necessary requirement & do the needful at your end.

    Burhanuddin S. Raja
    Mob:- +[protected]

    0 Votes
  • Ma
    Mandar Shivalkar Jan 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    1. Replacement of Original Spare Parts
    2. Undue Delay in Service & evenafter that workmenship or attendance towards complaints are unsatisfactory

    0 Votes
  • Ob
    obza international Jan 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    To, whom so ever it may concern

    sir,

    this is to inform you that i am P.V.MOHAMMED RAFEEQUE, residing at 51/967 A3, seetharam nagar, beside park, kurnool, purchased a VISTA AURO PLUS car from Prani automobiles at kurnool showroom, delivered on 9.9.2010.Regn.no.AP21AG0899.
    we found the major problem with the vehicle after riding 1500km, that the engine oil is reducing in the engine and we immidiately complained to the showroom. till now we are keep on complaining and everytime we are taking the vehicle to company head-office at anantapur showroom to check the complaints ( that is 300 kilometers to and fro) as per showroom instructions, we are losing our money, time, efforts because we had purchased this vehicle and so far the complaint is not rectified...

    please refer to MR.VENUGOPAL, the service engineer at anantapur showroom ([protected]). we are requested you to please rectify the problem immidiately of replace the vehicle.


    At the time of delivery of the vehicle from kurnool showroom they collected Rs.96238(rupees ninty six thousand two hundred and thirty eight only) by cash and 535400(five lakhs thirty five thousand four hundred only) by bankers cheque. the invoice amount is Rs. 5, 41, 110 (Rupees five lakh fourty one thousand one hundred and ten only).and there was an insurance free offer by company. but they charged for the same and also they collected excess amount from us. when i insisted the bill for the total amount i paid, they are totally regretted to issue the same and when i approached MR.JANARDHAN REDDY the General manager at anantapur show room . he has given a letter stating that the ex-showroom price is Rs.5, 57, 810 . and they can issue the invoice only for RS.5, 41, 110-- but it is not clarified so far for the amount nor issued any bills . as i am very much dissatisfied with handling the customers clarification to the customer satisfaction, service of the vehicles and the way of receiving the complaints from the customers etc. everytime we go to showroom we are losing our time, money and eforts.

    total amount we paid = 5, 35, 400+96, 238 =6, 31, 638

    and the amount accounted as follows.

    Invoice amount =5, 41, 110+
    life tax = 66, 937
    insurance = free of the cost.
    handling charges = 2, 600
    T/R = 715
    misc. = 115
    -------------------
    total = 6, 11, 477
    -------------------------
    When i insisted for the balance amount of Rs.20, 161, there commitment is the invoice amount is 5, 57, 810 instead 5, 41, 100, but they can issue the invoice only for 5, 41, 100.- I hereby attached copy of all the documents.

    Hence i request you to please look into the issue and do the needful.

    expecting your response at the earliest for our complaint.


    yours faithfully
    P.V.Mohamed rafeeque
    +[protected]
    +[protected]

    0 Votes

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