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Tonight I went to my local Target, intending on returning some unneeded items. In the past two weeks, I have spent around $600 at this and one other Target. The amount of the total return was $130. It included several different items such as some Tag reading books and extra cleaning items. Now, I shop regularly at Target.
I am aware that the back of the receipt states it is needed for a return. I also know that a sign posted at every customer service counter at every Target states they can use your credit card to look up any item you purchase. I have made returns before using my credit card. On this particular night, however, that policy was not true. The cashier at the counter ran my card through the machine, scanned most of the items, and told me they had been found on the card. She then stupidly hit the restart button on the computer. This crashed the computer, and lost the return I had attempted to do. She then proceeded to another computer. When she ran my card through again, and scanned some of the items, she said they were not found on the card. She had just found them on the other computer! She then called her manager, who told her to call "refund authorization." I stood there for 35 minutes while she spoke with someone at the authorization center. She was told they could not help her. I then asked to speak to the store manager. He came over, and spoke with me for ten minutes, and gave me the runaround. Basically, they couldn't help me. I could try coming back tomorrow (according to the store manager)to try to return those items again. Why would I want to drive back to a store that couldn't help me the first time? Why would I spend more money on gas, when I was trying to get my money back? Now, the part that bothers me about the situation is 1) the cashier found the items on the card the first time, and 2) the whole situation was her fault.
The complaint has been investigated and resolved to the customer’s satisfaction.
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No, it was YOUR fault. Save your receipt. Case closed. The cashier made 1 mistake and did her best to help you, even if if meant spending over 30 minutes on the phone.
No, it is the Team Member's fault for making an error. What you, Gamerdude, fail to realize is that once she accidentally pressed the wrong key, the transaction went into a state of limbo where the system indicates those items are no longer found on the receipt because the return was initiated even though it wasn't completed, so a refund wasn't processed back to the form of payment, i.e. credit card. Pressing the wrong key could've happened even if the customer had presented her paper receipt, in which case the same result would've happened and the items would not be found on the paper receipt even if the Team Member began the transaction anew at a new register. In fact, the receipt look-up feature can still work if she brings in a different item purchased on that same receipt to return. The problem is that the specific items the customer was attempting to return were lost due to a glitch in the system, ultimately due to the error of pressing the wrong key. It's not that the receipt can't be found by another look-up process, it's the items, themselves, that were lost. Refund Authorization can still see the original receipt in their system and see all the items that were purchased, AND show that NO ITEMS HAVE BEEN RETURNED, but attempting to return those items again will fail, and it has NOTHING...absolutely nothing to do with how the transaction was located in the system, i.e. paper receipt OR receipt look-up by credit card.
Gamerdude, I hope you experience this situation some day with Target, just so you know that it can happen even if you present your paper receipt.
Guess this board doesn't (oops, I mean, "does not") like apostrophes. In my comment above ' = an apostrophe.