Target5 fin oil heater

P
This review was posted by
a verified customer
Verified customer

Thank you Target Parramatta NSW Australia for ruining our evening! Horrible customer service! Didn't expect this from a known retailer like you!

We bought the 5 fin oil heater late last evening and were absolutely disappointed since it simply failed to heat up our bedroom even though we kept it on for the whole night!

Not even 24 hours apart, we went to the store in Parramatta Westfield (where we bought the heater) to EXCHANGE the product as we were not satisfied with its service.

The customer care manager didn't even have the slightest courtesy to listen to our issue, forget giving us an exchange of product!

We returned the product, in the exact way it was packaged when we bought it but apparently, the store policy refuses to take the product if it's "NOT FAULTY"! A heater not heating up a small bedroom and not serving its purpose doesn't vouch for an exchange! RIDICULOUS!!!

What upset us more was the way the store manager spoke to us, without the slightest courtesy and grace! An absolute shame for a store like this! Never expected!

Hope to get a fair deal on this ASAP!

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