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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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T
1:48 am EDT
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Taco Bell everything

I asked for no sauce on any of the food, every single item is covered in tons of sauce, the items were not even wrapped up all the way, the sour cream and tomatoes were just in the bottom of the bag, I called over 10 times as soon as I got home and noticed all the food and no one would answer I wanted to explain this all to them, you pay $20 something dollars and it was ridiculous

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O
1:12 am EDT

Taco Bell manager attitude - mariana

Dear All
i went with my kids today for the first time in this location
We have been treated so bad by the manager (Mariana) for the following reasons, She is :
1- bad attitude 2- unprofessional with customer 3- does not know the menu to answer the customer 4- she not willing to listen to customer's compliment 5- arrogant
6- no manners to be in restaurant business .
I have stopped all my kids and family to attend taco bell restaurant by all means
Hope taco bell management can stop this from happening again with some one else
Regards
Osama Oran

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Update by Osama Oran
Oct 25, 2019 1:13 am EDT

the address is 500 contra costa blvd, pleasant hill, ca, 94523

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D
12:44 pm EDT
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Taco Bell taking orders problem

Last time I was in this store the girl taking orders was talking on her cell phone while I was trying to order. Today I go in no one at counter 5 or so in back all see me and counter and no one offers to take my order I use to eat her 3 or 4 times a week I will not be back twice is enough to be treated rudely this place has never been very customer oriented but it has gone down hill more

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M
7:38 pm EDT
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Taco Bell mexican pizza

On 10/22/19 visited this new location and I ordered a Mexican pizza (daughter ordered a soft taco combo). Order 203222.

It was the worst Mexican pizza I ever ate. It tasted as though it was sprayed with a chemical. After only a couple bites, I threw it away.

I'm requesting a refund for my order or coupon to satisfy my displeasure. To reach out to me, my email address is [protected]@gmail.com

Thank you.

Mary Ellen

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A
9:58 pm EDT

Taco Bell service hours

I have been to this location twice at 8am and there has not been anyone in the location. Per the signage the location opens at 7am. Please advise the reason this location not being opened at 8am and even 830am.

I have had to go to another fast food restaurant for my breakfast. Are you having staffing issues. Or, should the signage be corrected to your true operating hours?

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G
8:49 pm EDT

Taco Bell no food and refused a refund

Taco Bell on north topeka Blvd in Topeka KS are thieves. They never gave me my food and refused to give my money back. I call corporate complaint department and was told a district manager Would call me. Never got that call. I guess taco bell would rather pay small claims court costs of $55 dollars. Plus my $7.45 refund than justrefunf my$7.45. This complaint will not resolve anything because lack of action by corporate 9n my complaint shows corporate is okay with local stores stealing from customers.

No more going to any yum brands restaurants for me.

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A
1:40 am EDT
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Taco Bell do not use it

Today me and my mom went eat there, the food wasn't tasting that great, the place were very dirty. Floors looks like they wasn't mop for long time. Dust everywhere. Windows wasn't clean either. Bathrooms were dirty. We for sure are not going go back there. Didn't want it even touch anything. That how dirty toilet was. They were friendly. But the place were disaster very very dirty.

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2:55 am EDT
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Taco Bell ordered a chicken quesadilla gave me 2 burritos I don't like

I called and talked to someone who didn't care to fix my problem I believe to have been the manager because they just handed the phone to her. She was very rude so I just hanged up. Never had a problem before. Just wanted my chicken quesadilla not 2 five layer burritos, I don't like which costed $8.74. They need better customer service.

She was just not having it and didn't care what I was explaining to her which I had to twice all so she could say what do you want me to do.. so frustrating..

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K
5:40 pm EDT

Taco Bell toasted cheddar chalupa

This is not a complaint about the restaurant it's all restaurants in general... So I was ok with you discontinuing the nacho fries because you would bring them back which you haven't now for quite a while and then you start selling the best ever "toasted cheddar chalupa" it doesn't get any better than that I love crispy cheese more than anything and I went every day to get one... Well I then find out it's a limited time menu item and I "freaked"... So why you do this to us is beyond humane... So please bring back both items and put them on your menu as a full time item... And a suggestion that to me is genius... A $5 box which would consist os (1) toasted cheddar chalupa, (1) doritos locos nacho taco and (1) order of nacho cheese fries... And the drink of course... Even if you charged ($6) it would be beyond awesome... Cause (it ain't easy bring cheesy) box... Also you should do a toastedcheddar breakfast wrap to... J/s... I refuse to eat at 🌮 🔔 until at least the toasted cheddar chalupa comes back.

Thank you!
Kacia thompson

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A
4:32 pm EDT

Taco Bell my nachos

okay i ordered a nacho bell grande BOX and i said it 3 times when i was speaking made it very clear i wanted the box and you guys gave me the regular
nacho bell grande so that's only 1 problem then i come home and get my food and and find that you guys didn't put any sour cream on my nachos. Also you barley put any beef and refrained beans on my nachos.

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L
1:09 pm EDT

Taco Bell my whole order

Arrived at Taco Bell window to pay I greeted the person and she just stared at me didn't respond. Paid for my food, when I left and arrived at my destination I looked in my bag and she didn't provide a straw for my drink she also didn't offer sauces. But the worst part is that I ordered the chalupa combo and one was as hard a bat the other was unwrapped and aiming upside down. The side taco wrapper had a whole and all the meet was coming out of it. It looks employees in this precise location don't care at ALL. To me it was a waste of money and time, too bad because I frequently eat at Taco Bell . I'm very disappointed

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11:49 am EDT
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Taco Bell food

I wmet to your ocala location on the 13th of October and i was not impressed. I ordered two chalupa cravings boxes and they were cold. Also ordered two burrito supremes and neber recived those and also got charged for an extra burrito i did not receive. They tried to give us the peopke behind us food. They were all rude and very unorganized. I am so upset that it wasnt corrected.

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R
2:57 pm EDT
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Taco Bell missing item from driving window order.

Last couple of time we bought food from driving window, and found one or two items less. Yesterday since I know this fact I checked number of items ordered there in parking lot and found one item less. Of course they gave it when we went again to the window.Can you please look into this fact, as when we take home and find number of items less, we are very upset.

Me emai: [protected]@gmail.com

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T
9:41 pm EDT

Taco Bell terrible customer service

I have a complaint about Taco Bell 033462. I arrived at this location at 7:28 tonight and it literally took until 8:12 to get to the window and pay. There were only 8 or so cars in front of me and none of them had big orders because I watched every car in front of me get their food. After I paid it took until 8:28 to get 5 tacos, 1 chalupa and a nacho supreme. While sitting there I did learn that Gio is an [censored] and that the one girl that was drinking juice was looking forward to hanging out with Chris. There was way more goofing off and foul mouths then making tacos. Someone should tell them that people in the drive Thur can hear everything they say. I will NEVER go back to this Taco Bell.

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V
3:00 pm EDT

Taco Bell service

On october 13, 2019 I went to the drive thru for lunch against my better judgment. I have had issues with service at this taco bell before. I thought I would give them another chance. Never again! The service is awful, the store is dirty. The lady that took my order didn't ask specifics about what I wanted, just assumed. I ordered the nachos lunch special. Once I ordered she didn't confirm order, just told me to drive around. Order was wrong. No straw, no napkins, no receipt. The little girl at the drive thru window was rude and hugging all over a male co-worker. Thought they were going to start making out right there and then. Really? You are at work act accordingly. All the employees there act like they would rather be elsewhere.

I will not ever go to this store again. I will drive the extra 15 minutes to go to a nicer store with better employees who actually care about their jobs.

I know they recently changed management, maybe they shold try again and/or hire kids who are serious about working and who are presentable.

Thank you

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J
6:49 pm EDT

Taco Bell menu special unavailable!

Your company advertises a $5.00 special every month. I've been there when the special was advertised for Grande Nachos Box for the last 2 times at the Eldorado, AK 71730 location. Each time I was there they stated they did not have chips and they were waiting for the "truck" for delivery. I also went to the location in Minden, Louisiana and got the same reply. Why do you advertise on national TV when you don't have the product and whoever heard of a Taco Bell that doesn't have chips? What's with you guys? No wonder you have horrible reviews! Pat Brantley

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S
4:20 pm EDT

Taco Bell crunchwrap combo

I ordered a Crunchwrap combo. The Crunchwrap was old and not cooked. Tasted moldy. I have eaten them before and as soon as I tasted it it left a nasty taste in my mouth. Maybe a tablespoon of meat and a lot of lettuce. Was at work so was not able to return. I also ordered a lemonade, told me the machine was down. When I got to the window there was a lemonade for the customer behind me. Bad service for you to pick and choose who gets what beverage. I really was dissatisfied with the product and service. I have eaten Taco Bell for years and have never been disappointed. I really hope this does not happen again. If so my business will go elsewhere.

Regards,
Sudie Nunnery

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D
6:53 pm EDT

Taco Bell product and poor service

I work in the drive thru industry so I understand the challenges often faced by fast food restaurants. This restaurant is very poorly managed especially during the dinner/late night time of day. I just spent 25 minutes waiting on dt line (i could not get out of the line or I would have) when I finally got to the menu I was very rudely informed that they had no beef? how could that be? no nachos, no tacos nothing that would contain beef which is primarily what my family eats. I did not order, continued to wait another 10 minutes so the cars in front of me could get out of dt lane, got to window, asked for managers number, was told she was there. Waited 5 more minutes for her to come to window. Told her about my experience and how possible a note or an employee to stop people from going into dt without knowing they were missing a pretty popular ingredient might be a better way to handle it. I got a very pathetic, sorry, at least i think thats what she mumbled. This isnt the first time my experience at this restaurant has been poor.

It's unfortunate, you have a great product but the delivery of it is why I wont be back

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R
5:28 pm EDT

Taco Bell customer treatment

I have been frequenting this store for many months but the weather has just gotten colder. I am 68 years old and when it's too cold my hands freeze up so that I really cannot use them, for awhile. I cannot even get into my pockets to pay for something as my fingers become so numb I cannot use them, till I warm them up. A hot cup of coffee works just fine. Well, I was in the store just awhile ago, and my hands did freeze so I asked for a cup of coffee (which I would pay for after my hands could function) Well everyone in the store (including the manager) thought this WAS SO FUNNY!..Instead of helping me, they stood around smirking and giggling, like the funniest thing in the world was an elderly gentleman who cannot use his hands. The manager (who has never really been overly nice) just grinned at me and wanted money for coffee. I tried to explain that I could not get into my pockets at this point, but I guess it was SO FUNNY TO THEM they were unable to comprehend the dynamics of the situation. Luckily there is a "Murphy's" gas station right around the corner, so, struggling (while all the workers are still giggling) I packed up my stuff went to Murphy's, got hot coffee (the workers there know me, and are aware of my hand problem) and am now writing to complain about this VERY INHUMANE treatment I had to endure.

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B
10:38 am EDT

Taco Bell horrible service

Online I was able to place my mobile order to be picked up by 10:15 am. On the app it states the hours of operation for this location are 10am-9pm. I get to the counter and the manager shouts "we ain't open". I explained that I had a mobile order and that online it says that the restaurant is open... the manager then says "I know I see ya order, we ain't open". I called the 1800 number to get help with cancelling my order and the 1800 corporate number hung up on me several times. I PAID FOR FOOD I NEVER GOT

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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