CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: Unauthorized charges

Andrew J Warren of US

Jul 06, 2026 10:47 pm UTC

Verified customer

Featured review

Switched from Verizon. Offered a new customer promotion of Galaxy26U no charge...My plan was changed, and I am being charged for the complimentary device which was explicitly provided at no cost. Each month they attempt a new fix by changing promotion, changing plan...etc. My bill is different each month- up to double what I signed on for. Each time I try to resolve it, it just gets more complicated. I only want what T Mobile and I agreed upon. the auto pay just keeps sucking out extra dollars...

Claimed loss: $750

Desired outcome: monthly bill originally agreed upon, and the device free as the promotion was presented to me.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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