CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: T Mobile cell phone

T Mobile service complain of US

Jul 24, 2026 4:18 am UTC

Verified customer

Featured review

My name is Thao Nguyen, phone number: [protected]
On Jan 2026 Verizon agent and I called T Mobile to close my account and move my number to Verizon. On Feb T mobile sent me a bill for one number that had never been activated or issued left on my account. I have called in and T Mobile was not able to answer my concern. Here is my 3 questions for T Mobile:
1. Why T mobile didn’t close my accounts completely when I called in?
2. Why there is a number that had not been activated or used on my account?
3. Why that number was not on my contract with T Mobile? Aldo I do not recognize that number.
T Mobile have never been able answered my 3 questions and now they put me through collections agency. I had been their customer for more than 20 years and I never found out their service is that bad. They are not honest and cheat their customers. Verizon agent can be my witness for the call I made on Jan. I would like they withdraw the claim and clear my name on the accounts
Thank you very good
Thao Nguyen

Desired outcome: T-Mobile remove my name from collection agency.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

T-Mobile USA social media
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