T-Mobile USA review: Home internet service

I purchased US Cellular in 2025 T-Mobile took over US Cellular in early 2026. When T-Mobile took over the service my service went to pot. I called US Cellular several times. Finally, a technician told me at reviewing my service on his end that my modem was trying to hook up to a T-Mobile tower, and the tower would not let it. Then he went out to tell me that T-Mobile will be sending me a modem for me. After a month later, I received the modem and it’s still did not work properly. It was buffering more than watching TV or surfing the Internet. I called T-Mobile and the young lady looked into my account and asked me where the service was that. Gave her my address which is 44 Ridge Top Dr., Bryson city 28713. She informed me that T-Mobile does not service that area. She told me to take the modem to the nearest T-Mobile store and they would refund me my $93 that I paid. I took the modem to the Waynesville store on 25 July. I called on 26 July to get my refund. They told me they could not refund my money because the modem worked wrong.

Please look into this thanks Douglas Almond