CB Telecommunications T-Mobile USA Complaints #22-41

T-Mobile USA review: Billing practice and custmer serivce

MYuson of Rochester, US

May 24, 2026 12:14 pm UTC

Verified customer

Featured review

I ordered something online and then I realized that one of the items that I received I already had because I picked it up at the store so I returned the item the second item via UPS they received the item they sent me an email saying that a refund will be issued item received but they're still billing me for it for an item. I just turned around and told him that I'm gone when I pay my bill I'm going to -$20.84 from my account they turn around tell me that if I don't pay that my service will be interrupted. I turned around told him I should've stayed with Verizon if I wanted stupidity.

Desired outcome: $20.84 removed from my account before I make payment

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611

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From T-Mobile Phone

+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675

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Business

+1 (505) 998-3793

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International

+1 (877) 453-1304

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Payments

+1 (866) 965-0526

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+1 (734) 733-8020

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+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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