I recently just opened a checking account with Suntrust two weeks agoas they had a $200 bonus promotion. I opened it up with the minimum deposit and signed up with Direct Deposit through my employer. Unfortunately, I was unable to have Direct Deposit to this current paycheck. So, I had to deposit a check myself in which I did via the mobile app. This was on Wednesday, August 30th, 2017 midday. I tried logging on several times on the mobile app the following day and received the "The SunTrust Mobile Banking service is currently unavailable. Please try again." I thought that maybe there was some type of issue with their system, so I said "I'll check back later." I than had to go to Publix to buy something and my card declined. I was surprised because I knew I had funds. So, I paid with the little bit of cash that I had (luckily, because I never carry cash on me). Than decided to do an ATM withdraw, which indicated that I had to contact the Bank. All this time, I still thought "hmm, maybe they are just having a lot of technical issues today". So, I called in this morning as I was still unable to log in the app and was told that they CLOSED out my account. At this moment, I'm irate because I wasn't contacted prior and provided an explanation. The young lady said I had to contact after 8am EST to gather additional information. And so I did. I spoke with another young lady and was told that my account is under "investigation" and that they could not tell me why. I went into the N. Dale Mabry branch (Tampa, FL) and was told by the Branch Manager, Tania after waiting 20 minutes in the lobby (after being told to wait out of her office while she spoke with the Investigation team) that she cannot tell me why but, that they are closing it out 9/8/2017 and that I'll receive a response VIA MAIL 7-10 business days AFTER 9/8/17 and with a decision of whether or not they can release my funds (even prior to the deposit). I felt as I was being treated as "defamation of character". She made me feel as if I was the cause. Even after offering to help and bring my employer over to provide any additional information to get this resolved. Now, I must wait until mid September to know if I received my funds or not. And I am unable to pay my bills until than, including my rent.
This is extremely unprofessional and just lack of communication on their end. I will definitely be seeking representation on "defamation of character" and the amount of time without access to my funds as well as any late fees on my bills.