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Rakbank / The National Bank of Ras Al Khaimah Customer Care Service

26
Complaints267
Pending77
Resolved65

The National Bank of Ras Al Khaimah

P.O. Box 5300, RAK Operations Centre, Emirates Road
Ras al-Khaimah
United Arab Emirates

Customer Support Phone Numbers

+971 42 130 000(Customer Service) 10 0
+971 72 064 444(Customer Service) 5 2
+971 600 544 049(Head Office) 1 1
+971 600 540 044(RAKIslamic Customers) 1 1
+971 72 435 454(Head Office) 1 1
Mon8:00 AM - 3:00 PM
Tue8:00 AM - 3:00 PM
Wed8:00 AM - 3:00 PM
Thu8:00 AM - 3:00 PM
FriClosed
SatClosed
Sun8:00 AM - 3:00 PM
Plus

Rakbank / The National Bank of Ras Al Khaimah Complaints & Reviews

Rakbank / The National Bank of Ras Al Khaimah / credit card loan - inconvenience

An
Jun 01, 2019

Hi, I am Antony, I have bought credit card loan ie instant money. Last month I got the statement of 824 AED. and I have paid 730 AED before the due date (07.05.2019). I missed the remaining due to poor service from RAK bank itself. Rak bank only accepts payment through CDM machine. I can...

Rakbank / The National Bank of Ras Al Khaimah / unethical behavior over phone and whatsapp messages

Pr
May 30, 2019

Dear Team, I have outstanding amount on Credit card, due lost of my employment i was unable to pay the outstanding amount to RAK Bank, Few days back an agency by name Sunshine Solution from India started approaching over the phone and texting me often i have requested them that i wa...

Rakbank / The National Bank of Ras Al Khaimah / need to cancel the credit card

An
May 30, 2019

From: anu zacharia uae mob no. 050 6457829 customer since 2005, out of country now, so need to cancel the credit card on urgent basis. Upto date payment has been made to the bank. Your team trying to verify my credentials, but since the card is blocked from your side, i am unable to login...

Rakbank / The National Bank of Ras Al Khaimah / credit card no 5260...9007

Ra
May 27, 2019

Sir, Regarding to my balance credit card (Card no: 5260396736509007) payment and loan amount (Account No. 1531009774812009), can you please hold and granted me three month time to pay my next payment, because of my company terminated me, they want to reduce their manpower. In addition, the...

Rakbank / The National Bank of Ras Al Khaimah / personal loan referral

P6
May 20, 2019

An agent named Saichin from abu hail rakbank branch is being untrustworthy. Previously we agreed for a refferal comission, but after all the processes has been done and he got the refferal, he never complied with the agreement we had and always turns back himself whenever i tried to call...

Rakbank / The National Bank of Ras Al Khaimah / credit card

Di
May 16, 2019

Dear Sir, I am dinu with you, I have taken the credit card with your bank march 2019 along with the bank loan. Recently I have noticed that bank has deducted some amount from my salary account, later I have recieve my credit card statement & found there first 100 aed deductions and 315...

Rakbank / The National Bank of Ras Al Khaimah / account closure procedure without intimation.

St
May 15, 2019

Dear Sir, I Wish to Inform that we have been operating our Business Account with RAK Bank with good track record by maintaining the balance & doing regular transactions. But suddenly without any information or any intimation to us through email, registered mobile/ Letter, Our Account was Closed...

[Resolved] Rakbank / The National Bank of Ras Al Khaimah / rude collection office from rank bank

Ma
May 08, 2019

Dear RAK BANK Team, My husband lost his job and been jobless for almost 9 months now. Thus, i am solely covering all our expenses and wasn't able to pay my monthly dues. I missed 2 months payment, and this guy named Harry from your collection agency was calling my company and shouting...

Rakbank / The National Bank of Ras Al Khaimah / liability certificate

Gi
May 05, 2019

Last April 24, 2019 I applied for a Liability Certifcate for Rakbank and until now I may not be able to get it. Its almost due it time and no one helped me. Is this thier way of punishing us of transferring different bank. I really that liability letter As soon as possible before thi...

Rakbank / The National Bank of Ras Al Khaimah / delay to opening of account

Sa
Apr 30, 2019

Dear Sir / Madam I my self Sanjaya Kumar Jena, partner of this Modern Freight Services FZC., registered on SAIF zone. The company has freight forwarding business in India, Singapore, Malaysia and Dubai too. Due to expansion of business, we need to open a Bank account on your esteemed Bank...

Rakbank / The National Bank of Ras Al Khaimah / collection department behaviours

Ba
Apr 29, 2019

I would like to bring to your attention a recent incident which happened on 20th of April. I have been arrested by police from my Duty location with confiscation of my duty security pass. Later in the police office, I have been informed that RAK Bank filed a case against me regarding (giving...

Rakbank / The National Bank of Ras Al Khaimah / chq's, card and loan.

Ha
Apr 27, 2019

Date:22/04/2019 Dear Sir/madam, Have A nice day!!! This month of April 2019 were having 3 returns cheques even small amount. The suppliers no consideration they are eager to take their payment even im requesting to them. Since we start the business only this time happens. And i have a...

Rakbank / The National Bank of Ras Al Khaimah / credit card and loan payment

Ra
Apr 25, 2019

Sir, Regarding to my balance credit card (Card no: 5260396736509007) payment and loan amount (Account No. 1531009774812009), can you please hold and granted me three month time to pay my next payment, because of my company terminated me, they want to reduce their manpower. In addition, the...

Rakbank / The National Bank of Ras Al Khaimah / credit card status in aecb report (write off to closed)

Ri
Apr 22, 2019

Dear Sir / Madam, Myself RIJIL ARIPPA residing in Musaffah, Abu Dhabi, UAE. With grieve concern, I'm writing to bring your kind attention that I had a Credit Card with a limit of AED 6000 with RAK Bank in 2007, which I have settled in full in the year 2010 (payment receipt available upon...

Rakbank / The National Bank of Ras Al Khaimah / credit card settlement plan

Fa
Apr 22, 2019

I would like to raise a complaint against RAK Bank that I've completed and closed my credit card with them as per their approved installment plan for 6 months. I paid all 6 months installment amount without any delay and March 2019 was my last installment, and I confirmed with the bank...

[Resolved] Rakbank / The National Bank of Ras Al Khaimah / unauthorized credit card charges

An
Apr 21, 2019

I got the RKABANK credit card from an agent who committed me that there will be no charges ( of any types) on the card. Once I activated this card they levied me with credit shield and insurance without my consent. Then I was in my home country from 1 March and I got a late payment fees on...

[Resolved] Rakbank / The National Bank of Ras Al Khaimah / complaint regards waiting

Le
Apr 20, 2019

Hi, I am in RAK Al qusais main branch last 2.5 hours, for my credit card cancelation process uptates. No one approaching me. & last 2 hours, No one in "may I help u" seat. Some counters r closed. I think in this branch there s 24 counters, but open counters is only 10. Some of...

Rak Bank / refund of excess payment not received

Sa
Apr 14, 2019

i had a credit card number 5239 2663 3788 6005 the card is since requested for cancellation and has been blocked on 28.03.2019 i made payment by mistake the amount is 3944.00 aed as there were no dues pending this is an excess payment i have not received the payment back. please settle at...

Rakbank / The National Bank of Ras Al Khaimah / tl renewal and profile change

Pr
Apr 04, 2019

Hi, Since 2018 March we are struggling to complete our TL update and profile change and it's now become more than a year. We haven't had this kind of worst experience with any of the bank so far!! We were communicating with many customer service agents and channel multiple times and a...

Rakbank / The National Bank of Ras Al Khaimah / reminder or notification for lapse of earned points

Sa
Mar 31, 2019

Dear Team, I am holding RAK bank Titanium Master card and I was not aware of policy of redemption of earned point. I am using this card since 2015 Sep and never made a request for convert earned points to cash back as I am not aware. The concerned team never notified me that my point...

Rakbank / The National Bank of Ras Al Khaimah / rakbank agent agreed for a referral fee

P6
Mar 30, 2019

I know a guy named Saichin, a rakbank loan agent from abu hail branch, who agreed with me to give a referral fee because I have had helped him acquire a qualified individual for a loan. I know this is not that big percentage for a referral fee but the thing is, this rakbank agent seems to...

Rakbank / The National Bank of Ras Al Khaimah / customer service - the worst among what I have experienced

Da
Mar 30, 2019

I have a current account, a credit card and a large loan with Rak bank. The biggest problem with the banks customer service seems to be that, if you have a query and approach different customer service platforms, every platform gives you a different answer for the same query. Apart from...

Rak Bank / collection department

At
Mar 29, 2019

I am a rak bank customer on credit card. The problem which now I will sue rak bank and the collection company which are the sleeziest unethical people with ni respect anf never heard about respect. Tomorrow I will sue for them calling me everyday more than 15 times for a due credit card...

Rakbank / The National Bank of Ras Al Khaimah / credit card

Pr
Mar 20, 2019

credit card # 5239266594786005 Dear Team, I was having a credit Card with RAK Bank and I closed it 1 month before when they closed it, they didnt told me that I have a Credit Balance in my Card for AED 76 if they would have told me I would have used it. I called their customer to inform...

Rakbank / The National Bank of Ras Al Khaimah / credit card

Al
Mar 19, 2019

I am existing customer of rak bank credit card As 14 dec 2018 my card used by someone else without any OTP and happened 4 times with same card same day. I blocked it same time and registered a claim (ref: CCD40320 dated: 29/12/2018) through fax The day I claimed till now no positive reply for...

[Resolved] Rakbank / The National Bank of Ras Al Khaimah / false debit charge § no refund

Ma
Mar 14, 2019

I've made a payment of etisalat via rakbank credit card which eventually failed due to server error. On confirming with etisalat - they have confirmed that the payment hasn't been received from rakbank in any form and on the date of bill generation - the transaction was shown as a debit...

Rakbank / The National Bank of Ras Al Khaimah / loan rejection

09
Mar 13, 2019

Me and my friend have applied for a personal loan with same company and same salary We submitted all the documents to them including manager I got a assurance that I will receive my amount on 15th of March 2019 On 12 th March they are telling it's rejected due to policy but my friend...

Rakbank / The National Bank of Ras Al Khaimah / customer service representative

Ad
Feb 19, 2019

I am very disappointed by the attitude of your customer service representative who has not attended me properly, arguing in return, as you can hear the recorded conversation where I constantly requesting to speak to supervisor or manager but he denied and noted for call back. Being a customer...

Rakbank / The National Bank of Ras Al Khaimah / business banking and online access

Mo
Feb 19, 2019

Hi, I've requested for profile change from previous business owner to my name on 20th October'18 on submission of all the documents Bank has changed the status and gave me a cheque book for business transaction. However I asked the bank to give me access to Online as well as Debit card so...

Rakbank / The National Bank of Ras Al Khaimah / credit card - 1 missed payment only with rude agents

Ke
Feb 02, 2019

I am a RAKBANK customer since 2012 and up until January 2019. I missed one payment due to financial problems that I and family were facing. For those years, I am trying to pay all my bills on time and to make it into current. The current amount that I need to pay was Dh1140.xx. I am aware...

[Resolved] Rakbank / The National Bank of Ras Al Khaimah / collections department for the credit card

Ke
Feb 02, 2019

I have been a customer of rakbank since 2012 and I just missed 1 month due payment because of financial issues in which I need to support my family back home. I tried to work on with the amount of Dh1140 to make my account current but I am really having difficulty working with it. I...

[Resolved] Rakbank / The National Bank of Ras Al Khaimah / mobilecash

Da
Jan 30, 2019

Rak bank, today i have received my salary and as a pay check to pay check person i am almost ran out of many, i have payed all my bills online and a put a request to withdraw 8000 derham using mobile cash option in rak bank. i have used one of their ATM i have intered the request number and...

Rakbank / The National Bank of Ras Al Khaimah / missing money for more than 2 weeks and no explanation

Be
Jan 29, 2019

I would like to lodge a complaint with regards to money that has been missing for almost 3 weeks now via a swift payment made from rak bank. We keep on getting the same information from rak bank even after paying an additional fee to put a tracer on our money over a week ago. This ha...

Rakbank / The National Bank of Ras Al Khaimah / I am complaining about my personal loan that was deducted twice in the month of june 2018

Aj
Jan 20, 2019

My loan amount was deducted twice for the month of June 2018. I called up many times to the customer call centre and informed about the same. At fist they accepted that it was their mistake. But then, when I visited the bank they fist accepted that it was their mistake and it would be...

Rakbank / The National Bank of Ras Al Khaimah / debit card

Fa
Jan 19, 2019

Team, My debit card number is 5118 7962 7352 7003. Its been almost 5 months now I am keep on facing same problem with debit card irrespective of keep on calling customer care, no proper solution gave me neither called me back asking for the same again and again. Before I forgot pin and...

Rakbank / The National Bank of Ras Al Khaimah / personal loan cancelation

P6
Jan 18, 2019

Greetings, I have previous applied for a personal loan mid last December 2018, the status is still pending for approval, unfortunately a week after an important personal reason and event happened so I decided to cancel my loan application, documents are incomplete because I decided not to...

Rakbank / The National Bank of Ras Al Khaimah / holding my loan excess amount unnecessarily.

Mo
Jan 17, 2019

Hello Sir/Madam. First of all I would like to introduce myself, My Name is Moby Benny, Holding an account with RAK bank, a/c no is : 0372602111001. I had a personal loan also with RAK but I already settled all the outstanding amount through DIB bank via a loan buyout. Please note the...

Rakbank / The National Bank of Ras Al Khaimah / payment not received

Da
Jan 06, 2019

Good afternoon! On 3rd of January I came to Collections Department in Nehal tower to unhold my End of Service Payment and cover credits. I met Mr. Viju, who printed the history of my credits and he said he will do it as I showed him my job offer. Unfortunately my End of Service Payment is still...

[Resolved] Rakbank / The National Bank of Ras Al Khaimah / rak bank collection rudeness and illogical payment process

Ya
Dec 31, 2018

Hi there, I am changing my job and I got eosb debited to rak bank account and blocked as expected. But strangly one department block whole amound and credit card department can not access and get payment from this account. I iffer them to submit my evisa, salary cert, contract, eid...

Rakbank / The National Bank of Ras Al Khaimah / collections department

He
Dec 20, 2018

Hope everything is doing well! My name is hector alvin diaz and I am writing this email with regards to this incident happened to me last month. I have filed a complain to their concern department and even tried to file a complain in dubai prosecution online. But unfortunately I did not...