CB Fast Food Chains Subway Complaints #62-81

Subway review: Subway, they threw my order in the trash,refused to refund me and all because they wanted to close 30 minutes early!

Ruthey0211 of Tallassee, US

Jul 31, 2023 11:55 am UTC

Verified customer

Store # 21012-0

Address: 2512 Hwy20C,Decatur,Alabama 35601

I ordered via subway app sometime between 5:15 and 5:40. I was late to pick up my order( I had been in the past,and never had any problems before), It was on July29,2023;which is a Saturday; so, they close at 8:00 p.m. I got there at 15 till 8 only to find the doors locked knocked on door was told by employee the were closed and so, I asked about my order and she said they threw it in the trash! They never even bothered to text,email,nor call me to let me know they were throwing my order in the trash,but they kept my $29.98 and refused to give me a refund. I want my refund,because I am not paying subway for throwing my order in the trash. I have since contacted my debit card holders and started a dispute,and The B.B.B. My next option is a lawyer.

Desired outcome: Refund my $29.88 or go to court

Subway - Subway, they threw my order in the trash,refused to refund me and all because they wanted to close 30 minutes early! - Photo 1

Subway - Subway, they threw my order in the trash,refused to refund me and all because they wanted to close 30 minutes early! - Photo 2

Subway - Subway, they threw my order in the trash,refused to refund me and all because they wanted to close 30 minutes early! - Photo 3

Subway - Subway, they threw my order in the trash,refused to refund me and all because they wanted to close 30 minutes early! - Photo 4

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Keywords:

app close debit card dispute doors locked employee lawyer order ordered pick up refund saturday trash

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