CB Fast Food Chains Subway Complaints #62-81

Subway review: Send Brandon to some manager/customer service training!

Tadela of Chicago, US

Jun 20, 2023 1:52 pm UTC

Verified customer

I have been a long time customer of subway. The last 5 times at this location have been a fiasco and they have totally lost my business and any one else who I tell. The place is SO dirty! it looks like there's grease all over all the windows and the sneeze guard up front. I gave it up for a while because of this. The DO NOT keep the hours they have posted. Today was it! I will never go to Subway again. I pulled into the drive thru and SAT for 25 mins! There were only two cars infront of me... They both FINALLY got on their way and I pulled up to the speaker and was told "wait".. sat there for another 15... heck, my lunch hours already over and if there were more cars in front of me, I could see the wait... pulled into the parking lot, got out after 35 min and went in. told them I waited a while and "Brandon" and the lady working with him got very defensive within 3 seconds. Brandon yelled and screamed at me the whole time he was fixing my food (which only took 3 mins when I went in) and then told me I was rude and ordered me to leave HIS store... Like I was gonna stay there and eat with Brandon! When I came into the store.. There were only two people infort of me... the store wasnt crowded, the drive thru wasnt crowded. Brandon was RUDE, disrespectful and OBVIOUSLY doesnt know anything about customer service. Why someone would leave him in charge of a store is beyond me... No more worries tho, cause I WILL NOT GIO BACK!

Thanks.

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