The complaint has been investigated and
resolved to the customer's satisfactionResolved Student Universe — No refunds, $360 cancellation fees
resolved to the customer's satisfaction
Paid $550 for a flight booked with studentuniverse.com. Due to a medical emergency I had to cancel or move the flight to a different date. Called student universe and they demanded $280 just to change the date of the flight. I asked them "What if the new flight actually costs less than the new one? Do I get a reimbursement for the difference?" Their response "No. We would call that AN EVEN EXCHANGE". So If I were to book a new flight in the winter (when its less expensive) for say $400 I will have in effect paid Student Universe $830 for the flight (included the rebooking fee). So bottom line is if you want to change your flight you they make you pay the price of the original flight plus $280 and will not refund you the difference if the flight is less expensive
Now if you want to cancel it's $360 for my $550 flight. That's a 65% penalty. Unheard of.
Bottom line, Studentuniverse.com is a BOOKING AGENCY. It has nothing to do with the airline you booked your flight. You are at the mercy of the unscrupulous studentuniverse people and their unintelligible call center operators (their call center is in India, don't get me started).
AVOID the shoddy booking agency that is STUDENTUNIVERSE.com