Menu
Register
Write a review File a complaint
Flybe Customer Service Phone, Email, Contacts

Flybe
reviews and complaints

Flybe's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
flybe.com
flybe.com

Learn how the rating is calculated

1.6 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Flybe complaints 7

ComplaintsBoard
G
9:47 am EDT

Flybe cancelled flight due to collapse of flybe

Bought 2 tix from Lastminute.com (LM) to fly with Flybe to Amsterdam on 16th April 2023 for 4 night stay. LM contacted me to advise that Flybe went into administration on 28th Jan., 2023 and that LM would do everything possible to secure my refund. To date NOTHING. I have e-chatted with LM who remain vague. I can't reach Flybe although I have tried 3 times. Spoken to my credit card co who need evidence that Flybe will NOT refund. I am stuck and out of pocket £237.99

Desired outcome: Refund to credit card

Read full review of Flybe
Hide full review
ComplaintsBoard
P
3:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Flybe cancelled flight

We had booked a flight (2 people) from Belfast City Airport to Birmingham Airport for 19.11.22 08.45 hrs. We were notified at approx 06.30 hrs on the day of the flight that the flight had been cancelled. This was via email and we never seen the email until we arrived in the airport du e to the aprty travelling to the airport.

Flight number BE 403

Booking reference MAA428.

Passengers William Paul Ferguson and Bertha Dawn Ferguson

We were rescheduled for a flight at 13.30 hrs and this flight was also delayed by approximately 2 hours. We eventually arrived in Birmingham at 16.30hrs, some 6 hrs later than scheduled. This cancellation made us miss an appointment we had in Birmingham and we had to contact the person and ask them to reschedule our appointment for later in the day. It consequently disrupted onward travel plans

Desired outcome: I would like compensation for the inconvenience this has caused me

Read full review of Flybe
Hide full review
ComplaintsBoard
A
7:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Flybe Flight cancellation

Flight BE808 cancelled - informed at 20.58pm which was after the departure time of 20.45pm.

Offered the option of a flight home and a hotel the following evening! This was not acceptable. Eventually provided with 7-seater taxi to Newquay airport. Arrived at Newquay at approximately 3.30am... 5 hours and 20 minutes after the intended arrival time.

I expect full refund of the price of the flight and the compensation due to me under EU261

I also want to make a formal complaint regarding how this situation was handled.

1. When the gate was called - there was no plane available - which Flybe would have known about as there was no Flybe flight in the air and no working plane at Newquay airport. As reported by flight radar.

2. The website information was inaccurate and not updated at an appropriate time.

3. There was no one available on your customer services number or social media platforms to support.

4. There were no staff (Flybe or otherwise) at the gate - we had to go and find a member of flight handling staff - who were also unaware of the cancelled flight.

5. After a considerable time, we were informed that a hotel had been found for us (which later transpired to be untrue) and we would be booked on the next available flight - the corresponding flight the next evening! This was a totally unacceptable situation.

6. We were all kept at the gate with no information whilst flight handling staff made multiple calls to find a solution and also find out how we should get out of the departure area.

7. At no time was a member of management or Flybe made available to us - or any announcements or explanations made to the whole group of travellers.

8. We were herded through various corridors and lifts with the young lady who had been left to sort this out constantly on the phone trying to find out how we should exit departures and the next steps about finding a solution.

9. Finally, just as we were about to leave through what looked like a fire exit we were stopped by a gentleman saying we could not go that way and again left in limbo. He then changed his mind and let us through.

10. At that point several passengers left the airport under their own steam and the rest of the group (approximately 28 passengers) were asked to wait whilst a coach was found to take us to Newquay airport. Some of the passengers had opted to have the hotel option and subsequent flight - to be told that was no longer on the table?  (I do not know how that played out)

11. After a long wait airport security turned up and corralled us into a small area defined by barriers to tell us that we had breached the border by leaving in an unauthorised way!

12. Eventually border force agents came into arrivals to process us telling us that the breach was unprecedented!

13. Finally, at @ 11.30pm some taxis turned up to take us to Newquay 

14. At NO point did Flybe, the airport, the security staff consider any duty of care towards the passengers... no seats were provided, no drinks offered (finally after requests to several staff members cans of water arrived at @ 11pm), no solution, care or concern about how the passengers were going to get home from Newquay airport in the middle of the night.

I anticipate your response.

Desired outcome: Full refund of the return flight, compensation, apology

Read full review of Flybe
Hide full review

Is Flybe legit?

Flybe earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Flybe to be a trustworthy company. Although there's a 14% resolution rate for customer complaints, which deserves attention, Flybe is known for their high standards and safety. If you're thinking about dealing with Flybe, it's wise to check how they handle complaints.

We found clear and detailed contact information for Flybe. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Flybe has registered the domain name for flybe.com for more than one year, which may indicate stability and longevity.

Flybe.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Flybe.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Flybe.com you are considering visiting, which is associated with Flybe, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Flybe website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Flybe has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Flybe protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Flybe. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
4:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flybe Flight cancellations and compensation

Dear customer services team,

I am writing regarding a delayed/cancelled Flybe flight.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Booking reference: FA22B2 and K9AAAQ

Existing complaint reference:

Flight number: BE787 and BE796

Departure airport: Glasgow International Airport, GLA

Scheduled departure time: 25/10/2022 12:35 PM

Arrival airport: Birmingham International Airport, BHX

Number of passengers: 2

Other passenger names: [edited]

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

I was booked to fly to Birmingham to collect my daughter from her father and fly home. My flight from Glasgow was due to leave at 1235 and at 1200 it was cancelled without warning or explanation. Flybe rescheduled the flight to Birmingham, but it was not to leave until 1955 the same evening.

My flight back from Birmingham to Glasgow with my daughter (because she is too young to travel alone) was also booked with Flybe and due to depart Birmingham at 1810 that day.

I contacted Flybe on the day (25th) after the cancellation and asked for a full refund for all 3 flights on the basis that their cancellation meant I couldn't reasonably travel to Birmingham from Glasgow in time make my return journey, which I was assured would be returned to my card. It has not been.

I was also advised by a Flybe representative that should I get to my destination by any other means of travel, they would reimburse me.

Due to the fact my daughter was relying on me to collect her and there were no other flights available that I could afford at such short notice and considering that to get a train would have made me miss the connecting flight back from Birmingham anyway, I had no option but to drive the 12 hour round trip I was attempting to avoid by flying in the first place.

On that basis I would like to claim the financial return of:

29.99 - BE787 Glasgow to Birmingham 1 passenger

59.99 - BE796 Birmingham to Glasgow 2 passengers (one of which is 10 years old)

35.28 - SkyParkSecure ltd airport parking at Glasgow, booking ref [edited]

37.84 - Petrol - cairn lodge southbound (receipt retained)

53.27 - Petrol - Tebay northbound (receipt retained)

As a total that is 316.35. Not a lot to some but as a single parent in the current climate that is money I just can't afford to lose.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

[edited]

Desired outcome: On that basis I would like to claim the financial return of 316.35. Not a lot to some but as a single parent in the current climate that is money I just can't afford to lose.

Read full review of Flybe
View 0 more photos
Hide full review
ComplaintsBoard
J
6:41 am EDT

Flybe Flight delay nw22a7

Dear customer services team,

I am writing regarding a severely delayed Flybe flight.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Booking reference: NW22A7

Passport number: NYH4FD174

Existing complaint reference:

Flight number: BE1026

Departure airport: Amsterdam Airport Schiphol, AMS

Scheduled departure time: 10/07/2022 17:40 PM

Actual departure time: around 10/07/2022 23:30PM

Arrival airport: Birmingham International Airport, BHX

Number of passengers: 1

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Ms Johanna Hutten

Address: 1 Meadow View, Evesham Road, Salford Priors, WR118UU

Phone: [protected]

Email: [protected]@hotmail.com

Read full review of Flybe
Hide full review
ComplaintsBoard
L
12:37 pm EDT

Flybe cancelled flight

On the 28/07/19 I was returning to Edinburgh from London City Airport on the Flybe flight BE1344 when my flight got cancelled. After my flight being cancelled, the after care was unacceptable. I was ushered downstairs to retrieve my baggage with the LCY ground staff pointing to get my bag "over there", despite there being 3 conveyor belts and no direction as to where exactly my luggage would be. I then went to a desk to ask where it would be and she said she did not know know and to go through the double doors to the help desk. I was then stuck in a que for nearly 2 hours. At one point, the airport duty manager came over and asked if we had been spoken to, to which I replied no and he said someone would be over very soon to talk to us, and this never happened. No light was shed on us as to what the reason for the cancelation was or what our options would be. When I eventually go to the front, the woman behind the desk was very rude and unhelpful. My flight was booked as a confirmed passenger/firm ticket holder, through my sister in law who is cabin crew for Flybe. The woman behind the desk said that because I am staff travel she cannot do anything for me and I am to contact my sister in law to deal with it, who was off duty. As stated in the terms and conditions for staff travel, I was entitled to a hotel and to be rebooked onto the next Flybe flight. None of these were offered, I was told all flights were full and there was nothing that can be done. As a young woman travelling alone, I found this was very upsetting and frightening. This resulted in me having to book overnight accommodation at short notice and a last minute flight home costing me £193, leaving me out of pocket. I feel this situation, which I believe happens often, should have been better prepared for and handled. I will be very wary with flying with Flybe again due to this appalling experience and hope that in light of this, London City ground staff are better trained in dealing with cancellations and how they treat customers.

Read full review of Flybe
Hide full review
ComplaintsBoard
G
11:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flybe refund of cancelled flight

I booked a flight departing Manchester for Aberdeen on 8th june 2013 for 10 persons. We were informed that the flight...BE 1035 was cancelled and that a full compensation would be made. Our Booking ref is B75P48 and B73W1F.

Flybe has informed me that compensation has been made to your company. In view of this, I await clarification of my refund status.I had previously sent emails to your complaints dept and am still awaiting a response.

Please contact me at [protected]@gmail.com

Read full review of Flybe
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Flybe reviews 0

Looks like Flybe has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Flybe, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Flybe complaint handling

Flybe reviews first appeared on Complaints Board on Aug 1, 2013. The latest review cancelled flight due to collapse of flybe was posted on Apr 12, 2023. The latest complaint refund of cancelled flight was resolved on Aug 01, 2013. Flybe has an average consumer rating of 2 stars from 7 reviews. Flybe has resolved 1 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.6
1194 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Flybe contacts

  2. Flybe phone numbers
    +44 207 308 0812
    +44 207 308 0812
    Click up if you have successfully reached Flybe by calling +44 207 308 0812 phone number 9 9 users reported that they have successfully reached Flybe by calling +44 207 308 0812 phone number Click down if you have unsuccessfully reached Flybe by calling +44 207 308 0812 phone number 7 7 users reported that they have UNsuccessfully reached Flybe by calling +44 207 308 0812 phone number
    13%
    Confidence score
    Customer Service
    +44 207 308 0815
    +44 207 308 0815
    Click up if you have successfully reached Flybe by calling +44 207 308 0815 phone number 0 0 users reported that they have successfully reached Flybe by calling +44 207 308 0815 phone number Click down if you have unsuccessfully reached Flybe by calling +44 207 308 0815 phone number 1 1 users reported that they have UNsuccessfully reached Flybe by calling +44 207 308 0815 phone number
    Website Support
  3. Flybe emails
  4. Flybe address
    New Walker Hangar, Exeter International Airport, Clyst Honiton, Exeter, England, Devon, EX52BA, United Kingdom
  5. Flybe social media

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.