Jazeera Airways
reviews and complaints

so we travelled from istanbul to pakistan karachi via kuwit they took our hand carry at check in counter we did nit receive one hand carry stuff informed us they deliver to kuwit mistakenly you will receive in next flight still i did not ger it travel on 4th jan 2024 they launch complain at pak airport still did not got they did not receive call 5 families face this issue

i booked a flight ticket for 2 passengers from dubai to kathmandu 30/10/2023 but the airlines cancelled the flight 23 hours before the flight departure time. now we are facing fare differences due to this issue , the airlines said they will refund the money back. but they are not talking about the compensation. i would like to take compensation from the airlines

One of the worst airlines i have ever travelled, this was my 1st time travelling with this airlines and this will be the last as well.

Mine was Madinah to Bangalore connecting via kuwait on 25th/26th October 2023, in kuwait we had to sit in flight and wait for 2 hours to take-off for no reason and then when we arrived in bangalore, total of 110 baggage went missing, Al jazeera Staff promised and committed to get all of those delivered to our home addresses immediately the next day and 2 days later, they call us and tell us to come collect it from airport which is almost 200kms away from my home.

Really very disappointing.

I DONT RECOMMEND AL JAZEERA AIRWAYS TO ANYONE.

Dear,

I took flight with your airline on 4th August (Kuwait - Belgrade). When I took over my suitcase, I noticed 8cm snap of the plastic. The suitcases handle was ripped out on the previous flight, but I continued using it and I even signed the acknowledgement of it prior. The surface of the suitcase was new. After the flight with you I ended up with a huge tear that even damaged some of my clothes.

I already filed a complaint, but I received no answer.

Marina Jovic,

currently resident of Kuwait

It is to inform you that my flight from Mumbai to Riyadh via kuwait on 14/07/2023 but due to delay of flight 3 hours my interchange flight from kuwait to riyadh is missed i.e. jazeera airways allow me to mumbai to dammam via kuwait. Sir this is your company issue to delay of flight. You are requested to please refund my fare from dammam to riyadh at earliest at possible this is my 3rd complaint. This is my is experinace with jazeera is not good i thing last experiance.

Please reply me and feel free to contact with me my Phone No. [protected]

Email id : [protected]@gmail.com

I hope this message finds you well. I am writing to express my deep disappointment and frustration with the recent experience I had while traveling on Jazeera Airways.

On July 18, I boarded a Jazeera Airways flight from Amman, Jordan, to Kuwait. I was excited about my journey and had just purchased a new bag for my travels. However, my excitement quickly turned into dismay upon receiving my bag at the destination.

To my utter dismay, my newly purchased bag was treated with reckless disregard during the journey and arrived in a deplorable state. The bag was covered in scratches and dents, showing clear signs of mishandling and rough treatment. The most alarming part was the missing wheel, rendering the bag practically unusable and causing significant inconvenience during my travel.

Despite my frustration, I decided to contact your customer service immediately upon arrival at the airport. To my surprise, I was informed that Jazeera Airways' policy does not compensate for damage to handles or wheels of bags. Frankly, this response seems rather absurd and disappointing from a company that claims to prioritize customer experience.

As a loyal customer, I have always appreciated Jazeera Airways for its services and professionalism. However, this recent incident has shattered my confidence in the airline's commitment to providing a seamless travel experience. Damaging a passenger's baggage and then refusing to take responsibility for it is certainly not the standard of service I expected.

I understand that issues may arise during travel, but the way they are handled reflects the true character of a company. I implore Jazeera Airways to review its policies concerning baggage damage and consider implementing measures that prioritize customer satisfaction and accountability.

I kindly request that you thoroughly investigate this matter and provide a suitable resolution for the damage caused to my bag. It is my hope that this issue can be resolved promptly, and I can restore my faith in Jazeera Airways as a reliable and customer-focused airline.

I have attached pictures of the damaged bag, I look forward to your timely response and an amicable resolution to this unfortunate situation.

Thank you for your attention to this matter.

My Father was about to departure Flight J9428 from Chennai on 2:05 am dated 16/7/23. The flight got delayed due to technical failure. The expected timing given by the airline officials for next departure was 8:30pm

No hotels were provided nor the food. My father is a hypertension patient who should be taking his beta blocker medicines after meals.

The airlines should be providing hotel facilities as per the aviation rules in case of delay but the airline failed to do so.

Kindly do the needful.

24.06.2023 saat 15:00 tarihine Türkiye istanbul Sabiha Gökçen- Uzbekistan Tashkent havalimani için Jazeereairways dan Kuweit aktarmalı bilet aldım.

4 saat önceden havalimaninda bulunmama rağmen ilk uçuşa alınmadım.

İlk uçuş geciktirildiği için ikinci uçuşa yetişemeyeceğimi o yüzden alamayacaklarini söyleyip biletimi iptal ettiler.

Çok mağdurum önceden belirtmediler. Hiç bir hizmet sunmadilar. İşten ayrılmıştim.

Dear sir.,

My name is Mohammed Waheed Ahmed travelled with your airlines on 03 May 2023 (Time of Departure 2.45A.M.) HYD-JED my PNR ECLRUX. Sir as I reached the counter to check-in the person who is dealing with me manipulate my Passport. As he asked my exit re-entry paper when I was busy to take out the same he misplaced my passport and then asking me that he has returned my pp to me, when I raised my voice that he did not returned then he told me to put my luggage, some other staff guy bring my passport. So I humbly request you to look in this matter and please confirm me. I will attach his photograph. This brings very bad reputation to the airlines sir. You can check the CC TV for proof. It is between 1am to 1.30am Approximately. Awaiting your prompt reply.

My email : [protected]@gmail.com

I book a flight ticket to tbilisi from kuwait on 2nd May 2023 and return on 6th May 2023 but unfortunately I received a mail where my flight got changed from 2nd to 4th May and return date stays the same,since I planned my vacation and booked my hotel in tbilisi according to the date 2nd.so I called the customer service and ask them about the changes in dates,there one lady told me that if you dont want the flight you can cancel and get the refund where as the refund policy is credit shell which basically means you can book any other ticket with the same amount of the ticket you purchased and validity is for 1 year which was not explained to me and I got the information about this later. Another thing they didn't inform me that I can change the dates of my flight without paying. Since I already cancelled the ticket and to rebook you have to call customer service to use that credit shell amount and they asked for service charge which is not acceptable. Firstly the airline is responsible for the flights changes and they have no rights to schedule the date without the consent of the person secondly if you have that kind of policy you need to inform before hand and also you should inform that we can change the date of the flight without paying.its my first time flying and also the worst service you have to your customer where your customers service staff cannot speak proper English or give the information correctly.

Regarding: Damage baggage claim request.

We travelled on 23.01.2023 (Monday) return flight from CHENNAI - ISTANBUL GRAND, one of our luggage got damaged.

Herewith attached the Damage pictures and Flight ticket.

Flight details :

Travel Date : 23.01.2023

PNR- J5YDTC / Flight CHENNAI - ISTANBUL GRAND / Flight No J9 428 & J9 301

I sent the mail to jazeera airways with this complaint, asked me about Damage report.

I replied that ...

First thing , I am not aware of such a reporting protocol in the Airport itself.

And this is my first experience of damage baggage claim in my travel experience.

Lokeshkumar, Damodaran

[protected]@gmail.com

+[protected]

We are a family of 7 members including my parents, three children, my wife and I who came to Tbilisi from Kuwait on 16/11/2022 boarding Jazeera airlines. We stayed at Tbilisi for 5 days and today (20/11/2022) was supposed to be our return flight to Kuwait. We reached airport by 12:30pm as flight was supposed to be at 14:50 pm. Until 13:40 there was no information on the display. When we checked with airport inquiry, they had no intimations from Jazeera either. We had to run around contacting different airport authorities to get clarity on the flight status. This was very much unexpected from your airlines. Have you cancelled the flight because you had insufficient passengers? We were only less than 15 people waiting for this flight. If this is the case, you could have given an early heads up. We would have not chosen Jazeera airlines at all. Now anytime we travel we would need to think twice before availing Jazeera flights.I had to resume work in the evening (on 20/11/2022) at 6 pm Kuwait time and the flight was booked accordingly. My wife has to rejoin tomorrow which cannot happen either because the new ticket is for tomorrow (21/11/2022) and her job will be at stake due to this. Children need an additional day off at school too.

Dear sir

Jazeera airways send me an Email informing that my My flight Y3WRRY Beirut - Kuwait was cancelled by Jazeera airways with no reason.

This cancellation cost me lot of money losses in my business.

Due to that I' m demanding for a compensation and money refund for the difference of ticket value Beirut - Kuwait of 105 K.D. The sooner

Jazeera refund 45.100 K.D. the difference to be refund is around 60 K.D.

Regards

Aref Reaide

[protected]

As a transit of 5 hours,at least we accept to eat, sit down and use the toilets. The waiting area is small,too crowded. All the vending machines dont work ,they accept the money but then donot work. Complained to maintainance workers but no response. No signs saying Machines not working. Many people eneded up with their money stuck.Toilets very dirty.

This was my worst experience with any airport.

hello, i am salma laraki, passeport DH4054206 i travelled with jazeera on october 7 from istanbul to colombo (with a layover in koweit), once arrived to colombo on october 8 at 3am my luggage wasnt there, the sri lankan airlines office said it's late to arrive cause they didnt put it when we changed the plane. well, i got it back finally on october 10 (after more than 48h) it was the only important luggage i had, with my medicines, clothes, shower stuff, shoes... and i was supposed to go to kandy but i stayed in a hotel in negombo so i can be near the airport, and meanwhile i bought clothes shower stuffs and others...

well now i am asking for my right of compensation cause it took more than 24h to arrive.

regards

Hi sir,

Please to inform you that while traveling Riyadh to Kathmandu on 5th September 2022 my laugage was made damaged and I have complained on Kathmandu airport but still no response. So could you please look into it and provide the compensation of my trolley bage.

My flight details are as follows

Booking Reference

Reservation Number Booking Date Name of passengers)

I2S6XY

13 Aug 2022

MR PREM KUMAR GURUNG

Booking Status

CONFIRMED

Your Itinerary

Date

2 05 Sep 2022

2) 05 sep2022

Flight Departing

Riyadh

19 222

1325hr

Riyadh

Kuwait

19 539

1855hr

Kuwait Terminal 5

A3 10 Oct 2022

19 540

Dear head of Aljazeera Airlines Headquarters Good day, I am Kamran Ali Shaikh a Indian Citizen friend of Sonu (pax), I book the ticket for Bom to Abha on 04 sep PNR :- JD9IQH and issue date 19Aug. But the ticket was issued for Abha & instead the flight Enroute to Dammam Location Airlines have asked him to board for Dammam or else to stay at Kuwait only, This is something totally wrong. As the passenger cant be at the kuwait airport since he is employed in KSA in Abha Region. he passenger has waited for Long hours Stranded at Kuwait airport. without any meal or Support from the AIRLINES. All his travel schedule, Driver pickup has been hampered by the Airline fault. All costs have been borned by the candidate. Dammam is 1300km distance to Abha (Candidate has to board the flight anyhow since he cant loose his job denying to travel) due to negligence of airline. We request you to please look into this matter with top priority & check with the Airline's. As you are the Authorised person to discuss & resolve the same form the Airline.

Thanks

Sonu

I am having one of the worst experience...

I'm passenger of flight J9 236 operating between dammam to lahore via Kuwait. My flight from dammam was delayed for more than 4 hours and when we reached Kuwait, they told us that the connecting flight already left and there are no more flights. I mean are they even an international airline? No one dare to even intimate the passengers before boarding from dammam. We are sitting like [censored] here at Kuwait Airport and have no idea when is the next flights . Is this the service from jazeera. First time and it will be last time ever . Better let them run a bicycle instead of flights. Most pathetic service ever...Dated 08/07/2022

We had one of the worst experience . Flight is delayed for more than 3 hours and no one dare to even intimate the passenger on the delay and we were sitting like [censored] inside the flights . Is this the service from jazeera. First time and it will be last time ever . Better let them run a bicycle instead of flights . No food and nothing and keeping passenger in fastings for the delay which is caused by them . Dated 07/07/2022

Dear Sir/ Madam.

I & my wife traveled kuwait to Delhi on J9 409 on 30th June. Im still awaiting my baggage after almost one week. There is no proper information being provided to us.

My Tag Numbers are:

BALWANT SINGH - SQ 155

PARAMJIT KAUR. - SQ 156.

Please Help us immediately

Thank you.