Structube
Reviews and Complaints

stuctube boucherville

divan sectionnel

ajustement de prix.

livraison recu le 18 mars.

en special a 899$ presentement

nu de commande LONGA1C11791707 a 1299$.

votre politique de deux semaines d ajustement seulement est inaxeptable.

je voudrais avoir droit a mon ajustement de prix svp

bien a vous

Caroline

Company is in direct violation of Federal Labelling Requirements and a complain has been submitted there, and with the BBB. The company has refused to provide me with a swatch (which I have offered to pay for) or ANY information regarding the fabric or its contents.

Just went to the Structube nearby and saw a sectional in the flyer (placed throughout the store) we liked, only to be told that it is only available in Burlington. The sales associates were friendly but do not even have swatches or specs for us to look at. Why put product in the flyer if you don't have the stock?!?

I've had a bad experience on a return with the Winnipeg store manager who refused to take back 1 of three items considered a set according to other locations. This item is undamaged and unused. The District Manager has not replied to my email since I sent it in Sept./18. I'll be shopping elsewhere from now on and forewarning others about Structube. There's strength in numbers.

I spent $ 3294 on Structube in July and purchased nightstands and drawer chest. The drawers of the two furniture can't be closed. They asked us to provide pictures and video, and we did. The issue has not been resolved.It's ridiculars to ask video instead of sending someone check.

I would like to have the option to give them a BIG FAT ZERO as a rating...

Don’t be fooled by their furniture style and price. Yes, designs are interesting, prices are low, but if you are looking to have a smooth furniture shopping experience, I very strongly recommend you stay away from Structube.

To say it is a NIGHTMARE is an understatement...

I purchased a sectional sofa, and coffee table online. They were in stock. Great! My bday was coming up and I needed the furniture delivered faster than their earliest delivery availability. So I decided to rent a van and go pick up my furniture since they couldn’t accommodate my in-home delivery date for which they charge (75$)
I scheduled the pick up for friday, got it confirmed TWICE before showing up over the phone. A 15 mins wait at the warehouse, I pick up what I was given and head back home (an hour drive in killer traffic). Once I opened the packages for assembly, I quickly noticed they gave me an incomplete product. I only had the chaise, so I had Two chaise no love-seat to complete my sectional!
I called their customer service immediately and spoke to an agent who said the replacement will be ready within two hours. I drive back (another hour in traffic, obviously had to cancel the rest of my work day and appointments and extend my van rental of another 4hrs)- i get there half an hour before the replacement was ready. So I waited. While waiting i obviously called customer service, to complain about this horrible experience as the replacement unit was stored at a different warehouse, and was in the process of being loaded on a truck for delivery at the distribution center in ville st-laurent which was 35 mins away! Nothing made sense as this piece was supposed to have been prepared and ready for my confirmed pick up, the very first and only time i should have been at that warehouse! I requested they compensate my transport bill (not for the $ value but the principle. I should not be paying for their mistake besides the inconvenience and frustration they caused me ON my birthday! Their representative tells me I should have had better arrangement for the pick up and that they are not responsible. So besides botching my order pick up, doubling my transport bill, infuriating me (on my birthday), their arrogance and careless customer service was flagrant.
Once the truck arrived, they notified me. I returned the extra chaise I received and requested they give me a full set as I am not certain the packages I received first were leaving the warehouse for the first time. In fact they looked like returned products. Both chaise were missing the swivel head rest, and one of them was missing the legs. They refused and said the love-seat part of the couch had the head rests in it. I get home after driving another hour in traffic, only to find that I am still missing one piece (the damned chaise’s head rest).
At that point, I called back - offices closed. I call back the next day to report the missing piece. The rep who answered my call was the same one who aggravated me on the day of pick up by blaming me for not arranging a better means of transportation (instead of a uhaul, for which i am billed by KM driven). He tells me that they can ship the missing piece. I inquired about the status of the compensation i requested, and blatantly tells me there will be none. I requested to return the products for a full refund. I was told that someone will contact me. I am waiting for the call and will purchase elsewhere.

This experience has ruined my mood on my bday, cost me more than it should have in cash, energy, and time (a full work shift worth). Save yourselves the trouble, and frustration and buy elsewhere.

I ordered online from Structube after being hesitant, having read reviews about cheap products, long wait for delivery, damaged products, etc. I must say I am pleasantly surprised and have no complaints. I received my order 3 weeks after placing it -- a sofa, cart, trays, and decorative baskets. I live in Connecticut so really wasn't sure how long to expect it. Items were delivered to logistics/delivery company at the airport, who then called me to set up a delivery date the following week. Was given a 4 hour window and they came within the first half-an-hour. Overall the two products I had to put together (sofa and cart) were very easy to assemble and are very chic, for minimal cost. Love them! Now let's hope they last. The only thing that could have been improved would have been receiving a shipped email with tracking from Structube. I had to follow up with them who then put me in contact with the delivery company.

DO NOT BUY FURNITURE FROM THIS COMPANY. I ordered a table and four chairs. When I put the table together and added my brand new china the legs broke off the table breaking $800 worth of china and two of the chairs I got with the table. I tried to have a new table delivered but it was back ordered. They refuse to pay for anything other than replacing the table and chairs. The chairs are no longer available so I now have two chairs that won't match with any other chairs. When I asked for a refund they want to pick up the damaged chairs and they want me to repackage them! As if I still have any of the packaging! Dealing with this company has been Kafkaesque. I would never, ever recommend them. No other store treats its customers this way.

Hi, I purchased 3 articles from Structube for the first time on August 25 2016: a sectional sofa, an Arc lamp and Zak coffee table. I recived my order yesterday December 7th 2016, and thank God I called to follow with my order many times. Calling the customer service is another story. Briefly you can wait 20 minutes listening to the same classical melody until they tell you to call back later or to send them an email. Maybe is a one man army out there? To come back to the delivery which was so carefully packed, in total 6 packages. I opened the sofa first thing, I found a dirt spots on the arm chair of the sofa first, then a dent in the arm chair of the sofa, once I screwed all legs, the sofa is not possible to put the two units together because the legs are outside the line in between, so I had to remove one leg to be able to stick them together as a sectional unit. Once I set on the sofa I felt that it's probably a second hand or re-sold twice. That's for the sofa story. Next, I opened the Arc lamp which came in 3 different boxes with 1 plan. Everything seemed ok until I tried to put the main piece "J" together when I realized that the tubes have a same diameter and impossible to fit except the screw was accurate. I ended up putting the lamp together somehow, in the morning I heard a "Bang" and the lamp broked in half... I enjoyed for few hours.. Last box I opened was the coffee table Zak: when I looked in the box that came from India, I received a cloud of a strong chemical smell that made me wonder is is wood table? After a while the smell evaporated. The coffee table I decided to keep and a souvenir fro Structube. Right away I took some pictures and called the customer service the same day and as usual after many attempts I give up waiting on hold.. I sent them an email and still waiting for them to pick up the "second hand" furniture. The delivery guys told me I have 7 days to report a problem. I hope they will respond on time. Otherwise would you have any idea what should I do next? Thank you to read my story and I hope that you won't have to go over the same issues. I suggest never buy from Structube and I will never again. Here are some pictures taken for review.

I don't have a complaint but very serious concerns after watching their "follow the process" video online - many, many safety violations that would not be allowed in the U.S. OR Canada - spray painting without protective eyewear, or ANY protective gear...no explanation of what dyes are being used (or CHEMICALS) -ESPECIALLY since the bulk of their products appear to be made in China? That's great but all I see is one guy driving around in his van and that's it - ONE GUY from HQ overseeing all of these workers - no wonder their products are so inexpensive. I was really hoping to find an environmentally safe couch or sleeper for my living room to replace the one I have now - I am thoroughly convinced Structube is NOT the way to go! I'm writing this while ON HOLD during their black Friday sale - folks you have NO IDEA what these products are being coated with or (especially fabrics) CHEMICALLY TREATED with - I learned this from a local rug cleaner who told me he would NEVER PURCHASE ANYTHING FROM CHINA OR INDIA WITHOUT CLEANING IT IN HIS SHOP FIRST.