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terrible service
I have ordered a sofa from FurnitureVillage three months ago and the one I received was incorrect color. I contacted FurnitureVillage customer service and they said that they'll get me another one and promised that within few days someone will come and pick up the wrong one. No one arrived.
These three months I've been trying to contact these guys but they did not reply.
Recently I received a message stating that they are in the process of resolving my issue and they need some extra time. I asked them about a refund and they did not reply. These guys gave me nothing but headache and I'm already tired of it. All I want is my money back!
Is FurnitureVillage legit?
FurnitureVillage earns 91% level of Trustworthiness
Perfect Trust Endorsement: FurnitureVillage achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for FurnitureVillage. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of FurnitureVillage's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Furniturevillage.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Furniturevillage.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
FurnitureVillage as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for FurnitureVillage have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up FurnitureVillage and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Furniturevillage.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The website associated with FurnitureVillage sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
Overview of FurnitureVillage complaint handling
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FurnitureVillage contacts
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FurnitureVillage phone numbers+44 800 804 8879+44 800 804 8879Click up if you have successfully reached FurnitureVillage by calling +44 800 804 8879 phone number 0 0 users reported that they have successfully reached FurnitureVillage by calling +44 800 804 8879 phone number Click up if you have UNsuccessfully reached FurnitureVillage by calling +44 800 804 8879 phone number 0 0 users reported that they have UNsuccessfully reached FurnitureVillage by calling +44 800 804 8879 phone number+44 175 389 7720+44 175 389 7720Click up if you have successfully reached FurnitureVillage by calling +44 175 389 7720 phone number 0 0 users reported that they have successfully reached FurnitureVillage by calling +44 175 389 7720 phone number Click up if you have UNsuccessfully reached FurnitureVillage by calling +44 175 389 7720 phone number 0 0 users reported that they have UNsuccessfully reached FurnitureVillage by calling +44 175 389 7720 phone number
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FurnitureVillage emailsonline@furniturevillage.co.uk100%Confidence score: 100%Support
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FurnitureVillage address258 Bath Road, Slough, England, Berkshire, SL14DX, United Kingdom
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FurnitureVillage social media
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i phone a reguested The details of the policy be sent to me by post.I was told they would however after several call ,its now April!