Uplift Desk
reviews and complaints

As the world shifted towards remote work, I found myself in search of a top-quality standing/adjustable desk. After some extensive research, I decided to choose Uplift Desk and placed my order amidst the pandemic. Although it took a couple of months to fulfill the order, the wait was worth it.

Upon arrival, I was impressed by the superior build quality of the desk. The components themselves were quite heavy, but the assembly process was relatively straightforward. It's worth noting that those who may be older or on the smaller side may benefit from extra assistance with moving the boxes.

When I first attempted to adjust the desk, I encountered an issue where it refused to move up or down. While this was initially frustrating, I reached out to Uplift Desk's customer service, and the support I received from Samantha was invaluable. She provided me with two replacement parts, which ultimately solved the problem, allowing my desk to function flawlessly.

Despite the initial hiccup, I'm incredibly impressed with the quality of my desk and Uplift Desk's customer service. When a problem arose, the company was immediately responsive and didn't hesitate to provide me with quick and easy-to-install replacement parts. I feel confident that this is a company that stands behind its products and is committed to customer satisfaction.

Overall, I highly recommend Uplift Desk to anyone seeking a top-quality standing/adjustable desk, and I wish to extend my gratitude to Samantha and the entire team for their exceptional service.

I recently made a substantial purchase from Uplift Desk and while I was generally satisfied with my order, I was left disappointed and frustrated by their inadequate customer service. Despite spending over $2500 on a customized desk, it was delivered in multiple packages with the wood top being back-ordered for a whole month- something I was aware of when placing the order.

During the installation process, I encountered a few issues and reached out to Uplift's customer support for assistance. Initially, the representative I spoke to requested that I email him some photographs to help him better understand the problem. He assured me that he would consult with his manager and call me back promptly. I eagerly awaited his call but after several hours of waiting, I had still not heard anything.

Growing increasingly impatient, I contacted Uplift's customer support again- only to be greeted by another representative who was unable to assist me and suggested that the first representative was better-equipped to handle my query. I waited for hours more with no response or assistance, as the same pattern repeated itself throughout the day.

Eventually, I gave up on obtaining any help from Uplift's customer support team- a disappointing turn of events that left me questioning my decision to purchase from such a company. While the product I eventually received was of a high quality, Uplift's poor customer service was a significant let-down, particularly considering the significant price tag.

When I decided to upgrade my workspace, I turned to Uplift Desk and I must say, their website was super user-friendly and made the whole process a breeze. I decided to go for the 4 leg V2 Uplift desk and a side table, and I also picked up some accessories. The experience was smooth sailing but unfortunately, things took a slight hiccup when the tabletops failed to arrive.

Much to my disappointment, FedEx claimed they had delivered my package, but there was no sign of the tabletops. That's when I contacted Uplift and to my surprise, Addison D got in touch with me in no time. We patiently waited for FedEx to get it together but to no avail. With no hesitation, Addison went out of their way to send me two new tabletops which arrived in just 2 days!

Addison also personally stayed in touch with me to make sure everything was sorted and the delivery was up to par. The support did not stop there, I had made an error by not looking at the details of the monitor mounts I ordered which unfortunately couldn't withstand the weight of my monitors. I was quite bummed but Tim F was my saving grace! Without hesitation, Tim F provided me with an RMA slip for my return process and even offered a discount on a set of monitor arms that were better suited for the weight of my monitors.

The transparency and level of humanization in the process made the whole process less stressful and Tim F answered all my questions without hesitation. I must say, the customer service Uplift provides is as outstanding as their high-end desks! In a nutshell, I'm thoroughly impressed with Uplift Desk - they have exceeded my expectations and I shall continue to recommend them and use them in the future!

When it comes to purchasing furniture, it can be a nightmare if the product doesn't meet our expectations. Unfortunately, in the case of Uplift Desk, I have experienced significant issues with their customer service, which has left a rather negative impression of the company in my mind.

Several weeks ago, I decided to order a standing desk from Uplift Desk. I was excited to receive my product and was eagerly awaiting its arrival. However, things started to take a downward turn when I decided I needed to make some adjustments to my order the same day I placed it.

I reached out to the company to make the necessary changes, and one of their representatives told me I could return the desk while ordering a new one, so it would arrive more quickly. However, that was the beginning of a rather lengthy and frustrating experience.

Initially, it took many business days to even begin the process of getting my FedEx return labels. I then realized they gave me too few FedEx labels because I had to return three boxes. When I asked for another label, they canceled the two that I had already used to send the previous packages.

To make matters worse, one of the packages was lost by FedEx, and Uplift Desk hasn't been responding to my inquiries about the missing package. It's been almost two weeks since I first contacted them, and I have yet to hear anything concrete.

In addition to the issues with my order and returns, I found the customer service reps to be unhelpful and uncommunicative. I had to go through all the processes myself before even getting a proper response from Uplift Desk.

Overall, while Uplift Desk's products may be of decent quality, their customer service needs some serious work. I hope they take steps to improve their communication and response times, so other customers don't have to go through the same frustrating experience I did.

As someone who doesn't usually leave reviews, I felt compelled to share my experience with Uplift Desk. As the owner of goBusiness, a work from home marketing company, I have made several purchases from Uplift and I must say, I absolutely love their desks. They are stylish, functional and of great quality. However, I recently received a desk that had a split in the desktop wood, which was disappointing. I contacted their customer service department and was informed that they would rectify the situation and keep me informed via email. Unfortunately, I never received any update.

Feeling frustrated, I considered switching to another desk company until I had the pleasure of speaking with Kelly Anderson. Kelly's attitude, kindness, and efficiency in handling the situation was unparalleled. He not only apologized for the mishap but also ensured that my order was expedited while we were still on the call. He even offered his direct phone line for any further assistance I may need!

Kelly's outstanding customer service restored my faith in Uplift's company and service. He is truly an asset to their team and deserves all the accolades. I now have Kelly's direct line saved in my address book! If you ever have an issue with Uplift, make sure to ask for Kelly Anderson. He is the epitome of exceptional customer service and a credit to the company.

What impressed me the most was the fact that despite the initial hiccup, I still intend to stick with Uplift only because of Kelly. His professionalism, kindness, and helpfulness were second to none and left a lasting impression. Thank you, Kelly, for going above and beyond to rectify this situation. I cannot express enough how much I appreciate your help.

I am thrilled to share my positive experience with Uplift Desk. As someone who has been let down by other companies in the past, I was hesitant to reach out to Uplift Desk for help. However, I quickly learned that this company and their team are different. In particular, I must give a shoutout to BEN HANLEY, who went above and beyond to assist me with an issue I was having with my chair.

What really set Uplift Desk apart from other companies was their responsiveness. Rather than waiting days or even weeks for a generic response, I received a fast and helpful email from Ben. Despite my own delayed response due to a hectic schedule, he remained patient and committed to resolving my issue.

This level of customer service and care is simply unmatched. I now have complete faith in this company and its products, and I'm excited to purchase from them again in the future when my budget allows. In fact, the chair I initially purchased from them has proven to be well worth the investment.

I cannot recommend Uplift Desk and its team enough. For anyone on the fence about whether to make a purchase, take it from me: this company truly delivers on its promises. Thanks again to Ben and the Uplift Desk team for their exceptional support and service. You have earned my loyalty and my highest rating of A++.

Hello there! My name is Veronica and I just wanted to take some time to write about my experience as a new customer of Uplift Desk. Since I have had years of experience in the field of Industrial Hygiene and have performed several ergonomic evaluations, I knew I needed the perfect electric desk for my daughter. I started researching several options on Uplift Desk's website for months until I finally decided to give them a call to process my order.

Let me just start by saying that their website is top-notch! It is one of the most user-friendly websites I have ever used! However, I had some questions and doubts before making the purchase, which is when I was connected with Mr. William Clark. I must say that my experience with him has been simply fantastic!

Will was the lucky representative who took my call over the weekend last month in November to help me process my order. Throughout our entire interaction, Will was extremely patient with all my queries and questions. Even with my expertise in the field, I had a handful of questions but Will was fantastic in helping me through each and every one of them! His enthusiasm was contagious, and he was always willing to provide an opinion and answer each of my questions with equal enthusiasm from the very first second to the very last.

Thanks to Will, I never once felt rushed into making a decision. His commitment to providing excellent customer service shone through our conversation and by the time we ended the call, I was completely comfortable with my decision to purchase from Uplift Desk. Will's outstanding customer service is the perfect reflection of the company and as such, I wanted to share my experience with the company and him.

I hope you have taken note of this excellent team member of yours that you should be proud to have. It takes time to recognize and acknowledge good team members, but I just had to mention his name! He was undoubtedly a fantastic representative for you!

Finally, we received our boxes only a week later after we placed our order. My husband was excited to start putting together the desk and we can't wait to use it! We hope our laminated desk is as great as the customer service Will provided and fulfills the quality that Uplift Desk is known for. However, going by Will's performance, we are sure it will be an excellent addition to our home!

Thanks again for outstanding service from Will and the amazing experience so far with Uplift Desk! A very satisfied customer, Veronica.

Uplift Desk has some great features and stunning designs, particularly the red cedar wood option. Upon receiving my desk, I was blown away by how gorgeous the wood was in person. However, as a soft wood, it is prone to damage from everyday use. Dropping anything heavy on the desk, such as a phone, creates an unsightly dent. Though, depending on taste, some may find this gives the desk character. Assembly of the L-shaped desk was mostly straightforward, but the soft wood requires extra attention and two people to limit potential damage. A single panel desk might be easier in this regard. The connection of the two panels requires a nut that needs to be tightened to join the wood. Unfortunately, the wood being so soft requires an excessive amount of force and the available clearance is tight.

The real trouble I encountered with my Uplift Desk was with the build quality. After just two months of use, the right leg of the return developed a noticeable gap where it joins the wood. Additionally, two screws attaching the long crossbar to the wood fell out and stripped the wood. The stress on the wood from its weight and movement outstrips the joining mechanism and screws provided. These issues exacerbate the E07 error where the desk's leg heights become unbalanced and must be reset. While I did reach out to Uplift Desk support, they were of little help, only offering to send me more screws despite the soft wood's unsuitability.

Overall, I would caution against buying the L-shaped red cedar wood Uplift Desk. The soft wood is vulnerable to denting and damage from everyday use, the build quality is lacking, and support is not helpful in addressing these issues. Should you want to go for a red cedar wood desk, a single panel desk could present a better option, while a harder wood like walnut will perform better long-term.

My experience with Uplift Desk from their website has been great, and I'm excited to share my thoughts. We've actually made three purchases from them so far, and overall we're really happy with the products and customer service. Our first purchase was the Uplift Standing Desk (v2 Commercial) and the Vert Ergonomic Chair, also by Uplift Desk. While we loved the standing desk, unfortunately the chair didn't last very long and fell apart after just three months of use.

Despite this setback, we wanted to purchase three Humanscale chairs and another desk from them for our home office during the pandemic. However, we were nervous about the warranty and unsure if they would stand behind it. When we called to address the vert chair issue, we initially dealt with an unhelpful customer service representative. It wasn't until we spoke with Jennifer that our concerns were addressed and we felt reassured that they would stand behind their products.

Jennifer was patient and considerate, and her customer service made all the difference. After she helped us, we were excited to place the order for the three chairs and the second table. We had quite a few customizations to the order, but Jennifer took the time to explain everything to us and remained helpful throughout the process. As someone who works in a customer service-oriented field, I know how important it is to have dedicated and caring employees like Jennifer representing a company.

Now, a year later, we're happy to report that the Uplift Desks are still going strong, and we're actually planning to order a new L-shaped desk from them soon. The Humanscale chairs are fantastic and are working perfectly for our needs.

Overall, we highly recommend Uplift Desk for their business model, quality products, and excellent customer service. While we weren't thrilled with the Vert Ergonomic Chair, their desks are awesome and seem well-made. They also offer a lot of customization options, which is great for tailoring to individual needs. Between ourselves and our coworkers, we've spent close to $10k on office equipment from Uplift Desk, and we wouldn't hesitate to give them our business again as long as they continue to have personnel like Jennifer on their team. Thank you, Jennifer, for your outstanding customer service!

Recently, I had the pleasure of working with Emily B. from Uplift Desk and I couldn't be more grateful for the amazing customer service that she provided me. I found myself in a bit of a conundrum as I was looking to purchase an L-shaped desk but didn't want to spend a fortune buying a new frame to fit my current top. This is when I decided to reach out to the online help at Uplift Desk and boy, am I happy that I did.

Emily B. was the angel that I needed. She was incredibly patient and answered all of my queries with ease which put me at great ease as I made my purchase. However, the most impressive part of all was that she introduced me to the conversion kit that would enable me to turn my existing desk into an L-shaped one without having to incur significant costs. But her kindness did not stop there. When I was checking out, she not only built me a customized quote, but also gave me a generous discount which made my shopping experience even more worthwhile.

Now, I must say that to all the Karens out there, please take note of the customer service skills that Emily B. demonstrated. It goes to show that being kind, laid back, and courteous can get you far. Furthermore, I must say that Uplift Desk's products are nothing short of state-of-the-art, but Emily's exceptional service and professionalism is what has won my heart and undivided loyalty to the brand.

To Uplift Desk, I hope you recognize the incredible value that Emily B. brings to your organization. She is a godsend and deserves all the recognition for her hard work and exceptional performance. You need to give her a raise, a promotion, a Christmas bonus, or something to show your appreciation for her outstanding service. Her picture should be framed and put on the wall with a plaque that says "Employee of the Life". She saved my shopping experience and I'm sure she has done that for many others as well.

Finally, if you are reading this review, I urge you to take my word and consider purchasing from Uplift Desk. Their products are amazing, but with Emily B. as their customer service representative, you can't go wrong. Trust me, she will treat you like royalty and with her kind demeanor, her exceptional service and her slapping kindness, your shopping experience will be worth it. Thank you, Emily B., for making my experience a memorable one. You're the best part of Uplift Desk.

I recently had the pleasure of interacting with Avalon Myst from Uplift Desk, and I must say, my experience was nothing short of exceptional! From the moment I reached out for help with finding the right part for my monitor, Avalon was incredibly responsive and knowledgeable. Not only did she answer all of my questions with great detail and clarity, but she also provided insights and recommendations that helped me make an informed decision. I was impressed with her level of professionalism and her dedication to ensuring that my needs were met. It was clear to me that she took pride in her work, and valued the relationships she built with customers. Thanks to Avalon's expertise and guidance, I was able to find the perfect part for my monitor and get it installed without any issues. I highly recommend Uplift Desk to anyone looking for quality products and excellent customer service. With people like Avalon on their team, you can rest assured that you're in good hands! Thanks again, Avalon and Uplift Desk, for going above and beyond to meet my expectations. You have my business for life!

As someone who has recently purchased a desk from upliftdesk.com, I would like to share my experience with others to help them make informed purchasing decisions. While the selection of products offered on their website seems impressive, I must caution others to exercise caution and avoid purchasing the commercial frame with the 42 inch desktop.

Unfortunately, I ran into a major issue with this particular configuration as the commercial bar did not fit properly between the desk legs. When I reached out to customer service for assistance, I encountered an unhelpful and frustrating experience. Despite my concerns, the company simply stated that it was a "tricky" situation and did not offer any solutions or assistance in rectifying the problem.

In my opinion, it is unacceptable for a company to continue selling a product that is fundamentally flawed and does not fit together properly. This configuration should not be offered for sale if the commercial bar cannot be properly installed between the desk legs. It is also incredibly disappointing that the company did not offer to provide a replacement or refund to rectify the issue.

In conclusion, I would advise potential buyers to be wary of purchasing the commercial frame with the 42 inch desktop from upliftdesk.com. While they may offer a variety of products, it is important to carefully consider the fit and function of any configuration before making a purchase. Investing in a quality desk is an important decision, and prospective customers deserve better communication and customer service than what I received.

I was searching high and low for a top-notch desk that would provide the perfect balance of professionalism and comfort to my workspace. That's when I stumbled upon Uplift Desk (upliftdesk.com) and decided to give them a try. And let me tell you - I was thoroughly impressed with the quality of their products, as well as the quick delivery times!

One thing that immediately caught my attention was the attention to detail in the build quality. Everything felt solid and sturdy, and the assembly was a breeze thanks to clear and concise instructions. I knew I had made the right choice by choosing Uplift Desk.

But there's one thing that really sets these guys apart from the competition - the warranty and customer support. I felt confident knowing that I had a solid guarantee in case anything went wrong, and the customer support was always available to answer any questions or concerns I had.

However, I will say that the customer support experience wasn't always perfect. There were a few times where I had to reach out multiple times in order to get the resolution I was looking for. It felt like they were sometimes unwilling to go the extra mile to ensure my satisfaction. But in the end, I was always able to get my issue resolved, even if it took a bit longer than I would have liked.

Overall, I think Uplift Desk is a great choice for anyone looking for a high-quality desk that's backed by a solid warranty and impressive customer support. Just keep in mind that it may take a bit of persistence to get the answers you're looking for.

As a consumer who values furniture that is both functional and aesthetically pleasing, I purchased the Uplift Desk in June of 2020. I was initially pleased with my purchase, as the bamboo desktop provided a sleek and natural look to my workspace. However, my satisfaction was short-lived as less than 18 months into owning the desk, the desktop began to crack and separate in various spots.

While these issues could perhaps be attributed to wear and tear over time, the fact that this occurred so soon after purchase is concerning. Unfortunately, I discovered that the warranty for the desktop only covered me for 12 months, leaving me with a desk worth $1.7k that is now in disrepair. Needless to say, I am greatly disappointed in the quality and longevity of this product.

As a consumer, I value transparency and honesty from companies, and I felt that Uplift Desk fell short in this regard. While the desk was aesthetically pleasing and functioned well initially, the fact that it required replacement or repair so soon after purchase is a major disappointment. This experience has certainly made me think twice before opting to purchase from Uplift Desk in the future.

As a customer who recently purchased the Uplift Desk from upliftdesk.com, I must say that my overall experience has not been entirely positive. While I appreciate the quality of the desk itself, the delivery process and customer service have been somewhat lacking.

First and foremost, the deliveries came in multiple shipments on different days which made it difficult to keep track of everything. I never received any updates on shipment changes and had to call several times to inquire about missing pieces. Unfortunately, I only found out about the missing components once I began building the desk, which was incredibly frustrating.

As someone with a demanding job, I was forced to work on the floor for days before everything eventually arrived. Furthermore, I am still waiting for one additional piece, which is disappointing. In my opinion, for a desk that costs $3000, the organization and delivery process should be much smoother.

In addition to delivery issues, I found the directions to be incredibly challenging to follow. Whoever designed the instructions clearly did not have the end-user in mind. It was a stressful and time-consuming experience trying to decipher each step, which led to further frustration.

Overall, I sincerely hope that once all the pieces of the desk eventually arrive, the stress and inconvenience it caused will be worth it. I believe there is potential for the Uplift Desk to be an excellent product, but improvements need to be made to the delivery process and instruction design.

I recently had an experience with Uplift Desk and unfortunately it was not very positive. I opted for the full installation package which was priced at $320, hoping for a seamless and hassle-free experience. However, that was far from what I received. Although my desk arrived in August as expected, the monitor arms were delayed time and time again, and were not delivered until November. This made it a bit difficult for me as I had three large boxes taking up precious living space while I waited patiently for the delayed components.

After a few months had passed, I decided to take matters into my own hands and install the desk myself, given that the monitor arms were still nowhere in sight. When they finally did arrive, Uplift wanted to charge me an additional $175 to install them, simply because I had already installed the desk. I found this to be quite disingenuous, especially considering that I had already waited three months for the monitor arms to arrive and had three large boxes taking up valuable space in my living area.

In trying to reach a satisfactory solution with Uplift, they would only refund me $30 (which was less than 10% of the original installation cost), which I found to be rather insulting. This experience has left me greatly disappointed and with much regret. I wish I had just returned the entire package as soon as the incomplete delivery arrived in August. Needless to say, I will not be purchasing from Uplift again.

All in all, I think it's important for potential buyers to be wary of Uplift's installation and delivery process. It certainly did not live up to my expectations and has left a bad taste in my mouth. Hopefully, they will work on improving their customer service and delivery processes going forward.