Straight Talk Wirelessscam

T
This review was posted by
a verified customer
Verified customer
Review updated:

26 days of good service, phone goes out completely no outgoing, no incomming calls. Received the run-around from the call center. couldn't find a supervisor, couldn't reach technical support and I'm still waiting on a solution to the problem. Phone has been out of service for 3 days out $156.00. But hopefully the BBB can help cause I've filled a complaint I urge that others who were scamed to do the same.

Responses

  • Em
    EMK - Mediapuck Mar 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Straighttalk Hotspot Service is a total ripoff: they hardly ever update the balance on remaining data. They also deduct data by mere connecting, without browsing or up/downloading. Usually anywhere from 350MB to 780MB on any given day when connecting. Also, of course, their website is extremely slow or down often, charging all the while, of course, your data. I lost out of &GB over 3GB just trying to connect or access their website.
    The phone app: the same thing, it never adjusts the balance, just always says "Your request is taking longer than expected. Please try again later.

    Also: auto-refill - another one of their scams: you lose an entire day automatically. Because they discard your last day from the existing service and simply switch you over 1 minute after midnight [where you would still have the entire day from your previous service plan. Ergo, you get one day less of service every time.

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