Straight Talk Wireless

Just buy a card, or go online and refill it monthly yourself. Don't depend on their autofill programs. I refill online every month myself and have had not one issue with service.

How do you like this response from their CSR? "Hi, I also verified it here(zip code check)on our system. Your zip code has the coverage for your phone, but the phone will not work on your current address". WTF? Why doesn't your website ask for my address rather than my zip then? I smell a class-action lawsuit brewing...

Straight talk has been taking out extra payments every other month since
April 2013, I have been on the phone with them for a very long time. Their system shows no extra payment and I was instructed to call my bank. My bank explained that Straight Talk has been taking extra payments out. The bank can only go back thirty days and Straight Talk refuses to resolve the issue. There is a black hole in their accounting and they are the problem. They will not resolve the issue. I urge consumers to check their bank accounts every month.

That must be very frustrating! If you are fed up with talking to Customer Representative, try sending an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with them live. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied.

Looks like I am in for a great scam with ST. I went thru an hour of form filling and info providing and got a message my phone will be activated 24 to 48 hours. After almost 100 hours no activation. I have talked two times with their Chinese agent ( I felt bad I had to tell him to speak clearly so that I could hear what he said) on their help line who promised it will be activated. There is no message otherwise either. Looks like a company for FTC investigation. Now it is probably a fight to get my money back!

ive just got a staright talk kit ... and I activated my phone yesterday afther going through 4 customer service with straight talk and back in forth to Verizon wireless. now the sratight talk company says that I have to wait 24 hours for my number to be ported in to them after they used my network access, then my pin number and now my Dual Sim card. what the hell is going on?

I've had straight talk since they first came out. I've never had a problem. I buy the cdma phone so it works off Verizon towers. I didn't get minutes on my phone for like 4 months. I had to get a new number and reactivate it. I did it online and they gave me my new number and said to dial 22890*. I've had to do this a few times over the years of having straight talk. This time it kept giving me the message that my number was invalid and phone not active when dialing the activation number. I waited 24 hours and still no luck. I've never had to wait before when I got new phones or had to reactivate after service ran out. Its always been instantly. I called customers support, told them my problem and that I tried dialing 22890* they went thru a few steps [censored] trying to call my phone? Yes most of the asian accented people with customers support are idiots. They was transfering me to someone else when I got the idea to try *22890 and bam it started activation programming. I dunno why the guy didn't tell me I was dialing wrong code. I don't know if I just read it wrong or it was printed wrong. Maybe a few of you are doinh the same thing. I hope you guys give straight talk another chance because seriously I've had it about 5 yrs and I've never had a problem NEVER except with signal but that was a phone that ran on att towers. Its really crazy to pay high Verizon cost when you can get Verizon service and unlimited data for $45 a month. The big named companies are ripping us off and your basically paying for the name Verizon. I'm a travel nurse and drove from Virginia to Arizona with my straight talk cdma phone and never lost signal even through the desert. I'm never changing companies. I know if u stick with it until u g et whatever problem your having solved and give it a real chance you will not be sorry. Hope some of yall was just doing what I was and this helps you solve it..good luck everyone

Bought my son s.t.phone for his birthday, and 3 days now ..trying to activate it! Its crazy! Already talked to 8 different people, including higher ups .They say 1 hour, 2 hours 24 hours twice! They were even supposed to call me back at one point! I can not explain how mad I am!Need I remind these people..ITS NOT HIS BIRTHDAY ANYMORE! HE GOT NOTHING!

STRAIGHT TALK!...Is damn rip off. I bought my android from wal-mart and it was working fine until 4 months later my phone and my husbands phone just doesn't turn on, wont keep a charge, nothin! I call straight talk they say ok we will send you out 2 new phones.After 1 week and half i get my phones back, but these idiots send one of them elsewhere (WTF?...How the HELL?). Then get my new phone but it aint new its refurbished. Oh so, you just gon give me somebody elses phone that was f***ed up. ### run slower, cant access the internet. The other phone talkin bout there is no mobile network(that ### work when it want to!) Than after all the ### I had to go through calling them left to right. They tell me that they will compensate both of my lines for 30 days and to call them once we receive the "new" but really refurbished {like new} phone-somebody elses f***ed up phone they tell me I can only get 10 days of service. After they got they ### chewed out somemore because they stealin my money, the phone still dont work. Damn, Straight talk! BUT YOU KNOW WHAT. f*** YOU! b/c as soon as Im finished with these minutes, mothaf***a i aint turning ya'll ### back on. STRAIGHT TALK AINT STRAIGHT-----THEY CROOKED!----straight up!-------DO NOT BUY ANY SMART PHONES FROM STRAIGHT TALK! *******WARNING************** DO NOT LET STRAIGHT TALK ROB YOU **** Everything that glitters aint gold! they ### aint NO GOOD!----i cant wait to get away from straight talk.!

Straight talk also markets another plan thru Walmart for unlimited data. What a f***in lie!
After getting a month of failures to open voicemail, failure to get text, Internet, when they finally get it working, they cut us off after ten days, said there was excess usage, and tried to shake us down for more money. And we had paid for two months of UNLIMITED service already.
In the first week of this service not working, they only had run arounds to offer about it not being the phone which was defective, and not being ready to take the phone back. By day fifteen of this ###, they said they do not accept returns on phones after fourteen days.

This is bad faith and utter dishonesty. To think that our government will lock you up if you are caught stealing from Walmart, but they are absolutely licensed to steal from you.
I would encourage anyone to steal anything they can from Walmart; just be f***in careful. Remember, they have a million security cameras on you. Trash the place in any way you can. Leave shopping carts full of frozen food and perishables in the store. Launch a brick through the window. America doesn't need Walmart. Undermine their profitability any way you can. They don't deserve to profit by ripping us off, and attacking their profitability is the only way we can fight back. f*** WALMART

straight talk is a piece of ### even the corporate. all i want is my phone transfered to my new f***ing phone. this ### is ridiculous. i never had to go through this ### everrrrr. just transfer my ### how hard is that. with their fake ### commercials and then you ge the ### and have to go through hell. f*** straight talk and teir phones. they can stick a straw up my ### and suck it

I have had a straight talk ever since it came out. I have had issues both times while activating and reactivating the phone. That being said I can't completely blame the ST support staff. When I initially bought the ST phone package at Walmart I got home and tried to activate it. Waited the 24 hours and nothing. The ST staff was at a loss and so was I. I was ready to throw the phone or bust it with a hammer. Then I found out the reason it would not activate. When you purchase the phone the Walmart cashier has to enter the serial number from the ST phone's box into her register. I'm not sure if they still have to do it that way but 2 years ago they did. Well anyway, the stupid Walmart girl had a typo when she entered the serial number of the ST phone. Due to her doing that the phone would NEVER be able to be activated. I had to return the phone and exchange it for another one. This time it went flawless.
Strike one against Wal-Mart.
After using the phone for a while I got a job where I was given a company phone. I didn't really have to keep adding minutes to the ST phone. Well enough time passed for the ST phone to lose the phone number I originally had due to not keeping minutes on it. I recently parted ways with the company I was working with and decided to reactivate the ST phone rather than pay $15 for 7 days usage on my GoPhone. The $30 ST plan is plenty for me. Well I bought the card 2 nights ago. I added the $30 card to the phone and it would not reactivate and the ST staff kept telling me to wait 24 hours and call back. I waited called back and still nothing. Wouldn't activate. I could see that the phone still had my old number programmed into it and feel that this is where the error was coming from. I spoke with a fellow named Javier that worked with ST support. He had me go through the typical *22890 crap and nothing worked. He took the time to lookup the manual for the phone I was using probably due to it being the first model offered by ST. In Javier's defense, he tried everything and did not stop until I got my phone working. He eventually gave me a couple of long numbers to enter into the Code Entry setting on the phone. After putting in the numbers the phone rebooted and I was able to make calls and my phone has worked great ever since.

I would like to thank Javier @ ST for being patient and going the extra effort until my phone was working. I talked to 2 other tech support people the night before and they just rushed my off the phone with the wait 24 hours excuse. Javier also found out that the number the tech from the night before gave my phone was a temporary number that expired later that same day. If he would have not noticed that I may still be without a phone. As a person who works in the IT industry, I know it can be a difficult job to put up with irate customers all day but Javier was extremely nice and got the job done.

Thanks Javier.

Hello again. Still no refund check after promising it would be here 30 days after they received the returned phone. (In case you forgot, the replacement phone-they sent because the original back continued to fall off the phone-was used, abused, and another return, NOT even the same make or model and a cheap phone instead of the expensive one I purchased! Questioning them, was informed that was their choice; it didn't have to be the same! Sunday will be 60 days; promised the refund in 30. I am wondering if they think I will give up, or forget. PEOPLE call Walmart Headquarters and complain with your problem and maybe you can help get this cell phone shut down!, -

u think that the customer care center from verizon, tmobile straighttalk etc. are from united states!? well let me tell you that its cheaper fr them to have theyre customer care cneter in other cuntries...ure paying for the phone and service but not for the customer care center...and knews! they need to scalate that issue to a diferent dep. and wait 24 or more hours to change the password! yeah i know it sucks but if u think you can do ti why dont u change it!?

Hi! I work for a major top 10 bank in the USA. I do not like how banks are ripping off customers and hope to shed some light on what is going inside within the credit card departments. As you well know, the banks have lost billions. And in order to recoup their losses they are going to do everything to make it up and that means screwing over their customers. A little over two years ago, fifteen bank credit card reps met with the Feds in order to drive all interest rates up. Their goal was simple. Make the customers pay for the banks' losses. In the end, the Feds allowed the banks to jack up credit card interest but leave car and home rates alone. So, that meant that anyone who is charged more than 9% interest is paying on someone else's foreclosure. And there is nothing that can be done. The banks even cried to Obama when Obama wanted to roll the credit card interest rates back. If you are being charged over 9% interest rate on your credit card then you are being royally screwed and you cannot do anything unless everyone gets together and lynch the whole banking bunch.

I have been a straight talk customer for over 2 years. Along with my husband, daughter, parents, siblings and friends. In Feb of 2012 I ordered a new phone and service card to replace my phone that was not working. I received the phone but no service card. After an hour of being on the phone with Straight Talk, they were able to activate my new phone. When I hung up and tried a call I realized they did not transfer my number. I called back and spent another 2 hours trying to get it corrected. Finally the woman informed me that they would not be able to do this without sending me a new SIM card, which would take about 5-7 days to get to my home. I run my business through my cell phone and all my clients have my cell number to get a hold of me. So being without my cell phone can potentially cost me hundreds a day. Because of the length of time I had been on the phone with them and because the error was on their part the woman I was speaking with promised me that my next month of service would be free. When the month was up I tried calling to get my free month of service activated and they told me it was not documented. I informed them that I had a reference number and that I had recorded the conversation, as I do all the calls I make to them when there is a problem. I was transferred to multiple people over the next 4 hours. I was told my one woman that they were not allowed to give 30 day free compensation, that there was a limit of 5 days. Another person told me 10 days and another person told me 15. I was told by one lady that I wasn’t allowed to speak with a supervisor. When I hung up and called back I was able to speak with one. She told me to email the recording to Straight Talk and that the customer service would get back to me immediately. 24 hours later I still had no response. I called back and was put on hold for 30 minutes. A woman came on the phone and I asked if she was a manager, she said no. I asked if I could speak with a manager and she said she was one. I informed her that I mailed the recording and wanted to get the 30 days free that was promised to me. She said that they did get the recording and it was clear that that is what was told to me, but that they still would not honor it because the lady did not put it in her documentation. She was extremely rude, using profanity and yelling at me, and finally said that if I would leave her the “f” alone that she would give me 10 days for free. Since I need my phone and because of the principal of the matter will not pay them for something that was promised to me, I took the offer and told her that I still expect the 30 days. I told her that I would be filing a complaint with the BBB, she called me an idiot and hung up on me. I can afford the $30 for my phone, but I cannot support a company that treats their customers as poorly as straight talk. I have spent around 10 hours on the phone with Straight Talk and I more than deserve the compensation that was promised to me. I would not have spent that much time on something if it wasn’t the complete truth. I have a family and a business to run, I don’t have the time for this. I will be switching my phone service, as well as my husbands and daughters. My parents, siblings and many of my friends will also be stopping theirs as well. I will also be spreading the word everywhere of the trouble that I have been through.

I have been buying Straight Talk cards for $45.00, which should cover 30 days of service. Each time, the cards expire in approximately three weeks. I thought I was just writing the wrong expiration dates in my records, though today I looked closely and noticed that the cards are only lasting around 20 days. I pulled out my records of transaction IDs, etc. and called customer service. I explained that when I tried to call out today, a recording stated that I was out of minutes and that I needed to refill. I went ahead and refilled it, though the expiration date was supposed to be July 17, 2010. Not today, July 9, 2010. Their only response to me was this: "Sorry that happened to you, is there anything else we can help you with today?" Wow, I was just shocked to hear that they did not even care that this is happening to their customer every month. I then told them this was false advertisement and it seemed like a scam, though I thought how could this company be a scam if Walmart was promoting them? They still said there was nothing they could do and told me to have a nice day. I now have no choice but to return this phone to Walmart and switch to another service this weekend, because Straight Talk is conducting unfair and untrustworthy business. I will be reporting them to the Better Business Bureau as well, in order to protect others. The customer service rep placed me on hold and came back to say that her supervisor refused to give any credit back for all the weeks the company cut from the $45.00 thirty day unlimited card, which only turned out to be a three week card. This company has no integrity whatsoever. How can they be allowed to stay in business with such a reputable company as Walmart?

straight talk customer service is a joke! i have been on hold for nearly 6 hours today and 7 hours yesterday. What kind of customer service is this. I have called every supervisor known to man to get connected with some body on the other end that barely speaks any english. How can WAL-MART support this kind of customer abuse.
I originally thought the straight talk was a good option because I was paying so much for a plan from another carrier Man I was so wrong I would rather pay more for better treatment than what I have received from Straight Talk.

STRAIGHTTALK IS AWFULL. Don't waste your money or time, no matter what they promise they will not get it right or conduct business fairly.

I made a $64.96 purchase over the phone. They charged my debit card $64.96 X 4 times! They did not ship my order! After 5+ hours on phone, mostly on hold, multiple reps., no resolution. God help you if you need to talk to a supervisor. This can take hours... Could/would not credit my debit card, could/would not ship my order. So, I canceled my order. Per the phone & on line via email. Still no resolution. I guess I really showed them! NOT! Eating broken glass is more productive than doing business with this company. If you can get through to customer service, good luck, the reps are slow, speak broken english, and don't have the authority to resolve much of anything. All I wanted was an ok phone and an ok prepay plan. All I've received is $260.00 charged to my debit card, and a bad headache. This company is unable to follow up on anything. Slower than slow. the only thing they do quickly is take money off your debit card. Can't talk bad enough about this company. You get what u pay for, well, not really. I've paid alot, and haven't gotten anything! I'm very angry about this crap. Any advice you all have would be appreciated.

THEIR TOLL FREE NUMBER STATES THAT YOU HAVE A 10 MINUTE WAIT.lOOK OUT! YOUU WILL BE ON HOLD FOR OVER 2 HOURS.
tHIS IS THE POOREST SERVICE i HAVE EVER EXPERIANCED FROM ANY COMPANY !

phone will not keep a charge. put a full charge on it & turn phone off for the night. when i turned phone on this morning the batteries had one bar. when i use the phone for a few min. the keypad becomes hot and can not be used at all. after a full charge the phone goes dead after a few min of use.

Thanks for the advice/info. I plan to do as you suggest. I really do appreciate the help.

That's just beyond horrible service. That's just theft, especially overcharges and not getting you the item.

Your best bet is through your card issuer. Tell them you need to do a chargeback due to fraud. They'll remove the charges especially since the company won't be able to show why the charges are legitimate (since you didn't get 4 phones and the charges were overpriced anyway). Note that if it's a bank card (i.e. a debit card that works like a CC) many banks have a system to let you report it just like a regular card. Otherwise, you'll be going through the bank which can range from just as easy to painful (if it's the later, change your bank!)

One of the better parts of using a credit card. If you had paid cash it would've been MUCH more complicated.

i don't have a attitude with the phone company. one of the support person had told me to call back in the next too hours, and i said in the next two hours, and he said yes, so i said that will be at ten o clock, an he said yes. so i called back, an didn't get no answer. so i told my self that i will call back sunday while i am at work. thank you.

I had similar problem, called support, got cut off 3 times each time had a new support person, had to explain over and over. I went to Wal-Mart and just returned the damn thing!

you need to call [protected], if its an LG they need to provide you a replacmenet phone! believe me! but they need to troubleshoot the phone chek in the battery if you have a withe pink or red sticket thats liquid damaged! if its pink or red they will give u an exchange!

I can't get a new phone number.

I can't get a phone number on my phone that I just purchase.

im having the same problem no one there speaks engish and i cant acctivate my phone im really pissed and why do they feel the need to hire idiots who cant speak english for ### i bought my phone on the internet so im probably screwed straight talk sucks

Well I'm in Eddy's boat on this one in that nothing has gone wrong so I haven't had to take a taste of the CS nightmare. CS nightmares are no fun, I agree, but I wonder if you would still save money replacing your straight talk phone every time something went wrong than actually signing a contract with one of the big carriers... lol...

Straight Talk is infamous for customer service problems, but if you can get past that then you won't be able to find a totally unlimited plan for 45 bucks a month. More like dish out the extra 30 bucks a month for a contract plan because all prepaid plans cut corners somehow to deliver lower prices. The signal quality is outstanding. If you want to pay a freakishly low price for a powerful plan, be ready to deal with the consequences in other departments.