Straight Talk Wireless
Reviews and Complaints

Straight talk has been taking out extra payments every other month since
April 2013, I have been on the phone with them for a very long time. Their system shows no extra payment and I was instructed to call my bank. My bank explained that Straight Talk has been taking extra payments out. The bank can only go back thirty days and Straight Talk refuses to resolve the issue. There is a black hole in their accounting and they are the problem. They will not resolve the issue. I urge consumers to check their bank accounts every month.

That must be very frustrating! If you are fed up with talking to Customer Representative, try sending an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with them live. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied.

Looks like I am in for a great scam with ST. I went thru an hour of form filling and info providing and got a message my phone will be activated 24 to 48 hours. After almost 100 hours no activation. I have talked two times with their Chinese agent ( I felt bad I had to tell him to speak clearly so that I could hear what he said) on their help line who promised it will be activated. There is no message otherwise either. Looks like a company for FTC investigation. Now it is probably a fight to get my money back!

ive just got a staright talk kit ... and I activated my phone yesterday afther going through 4 customer service with straight talk and back in forth to Verizon wireless. now the sratight talk company says that I have to wait 24 hours for my number to be ported in to them after they used my network access, then my pin number and now my Dual Sim card. what the hell is going on?

I've had straight talk since they first came out. I've never had a problem. I buy the cdma phone so it works off Verizon towers. I didn't get minutes on my phone for like 4 months. I had to get a new number and reactivate it. I did it online and they gave me my new number and said to dial 22890*. I've had to do this a few times over the years of having straight talk. This time it kept giving me the message that my number was invalid and phone not active when dialing the activation number. I waited 24 hours and still no luck. I've never had to wait before when I got new phones or had to reactivate after service ran out. Its always been instantly. I called customers support, told them my problem and that I tried dialing 22890* they went thru a few steps [censored] trying to call my phone? Yes most of the asian accented people with customers support are idiots. They was transfering me to someone else when I got the idea to try *22890 and bam it started activation programming. I dunno why the guy didn't tell me I was dialing wrong code. I don't know if I just read it wrong or it was printed wrong. Maybe a few of you are doinh the same thing. I hope you guys give straight talk another chance because seriously I've had it about 5 yrs and I've never had a problem NEVER except with signal but that was a phone that ran on att towers. Its really crazy to pay high Verizon cost when you can get Verizon service and unlimited data for $45 a month. The big named companies are ripping us off and your basically paying for the name Verizon. I'm a travel nurse and drove from Virginia to Arizona with my straight talk cdma phone and never lost signal even through the desert. I'm never changing companies. I know if u stick with it until u g et whatever problem your having solved and give it a real chance you will not be sorry. Hope some of yall was just doing what I was and this helps you solve it..good luck everyone

Bought my son s.t.phone for his birthday, and 3 days now ..trying to activate it! Its crazy! Already talked to 8 different people, including higher ups .They say 1 hour, 2 hours 24 hours twice! They were even supposed to call me back at one point! I can not explain how mad I am!Need I remind these people..ITS NOT HIS BIRTHDAY ANYMORE! HE GOT NOTHING!

STRAIGHT TALK!...Is damn rip off. I bought my android from wal-mart and it was working fine until 4 months later my phone and my husbands phone just doesn't turn on, wont keep a charge, nothin! I call straight talk they say ok we will send you out 2 new phones.After 1 week and half i get my phones back, but these idiots send one of them elsewhere (WTF?...How the HELL?). Then get my new phone but it aint new its refurbished. Oh so, you just gon give me somebody elses phone that was f***ed up. ### run slower, cant access the internet. The other phone talkin bout there is no mobile network(that ### work when it want to!) Than after all the ### I had to go through calling them left to right. They tell me that they will compensate both of my lines for 30 days and to call them once we receive the "new" but really refurbished {like new} phone-somebody elses f***ed up phone they tell me I can only get 10 days of service. After they got they ### chewed out somemore because they stealin my money, the phone still dont work. Damn, Straight talk! BUT YOU KNOW WHAT. f*** YOU! b/c as soon as Im finished with these minutes, mothaf***a i aint turning ya'll ### back on. STRAIGHT TALK AINT STRAIGHT-----THEY CROOKED!----straight up!-------DO NOT BUY ANY SMART PHONES FROM STRAIGHT TALK! *******WARNING************** DO NOT LET STRAIGHT TALK ROB YOU **** Everything that glitters aint gold! they ### aint NO GOOD!----i cant wait to get away from straight talk.!

Straight talk also markets another plan thru Walmart for unlimited data. What a f***in lie!
After getting a month of failures to open voicemail, failure to get text, Internet, when they finally get it working, they cut us off after ten days, said there was excess usage, and tried to shake us down for more money. And we had paid for two months of UNLIMITED service already.
In the first week of this service not working, they only had run arounds to offer about it not being the phone which was defective, and not being ready to take the phone back. By day fifteen of this ###, they said they do not accept returns on phones after fourteen days.

This is bad faith and utter dishonesty. To think that our government will lock you up if you are caught stealing from Walmart, but they are absolutely licensed to steal from you.
I would encourage anyone to steal anything they can from Walmart; just be f***in careful. Remember, they have a million security cameras on you. Trash the place in any way you can. Leave shopping carts full of frozen food and perishables in the store. Launch a brick through the window. America doesn't need Walmart. Undermine their profitability any way you can. They don't deserve to profit by ripping us off, and attacking their profitability is the only way we can fight back. f*** WALMART

straight talk is a piece of ### even the corporate. all i want is my phone transfered to my new f***ing phone. this ### is ridiculous. i never had to go through this ### everrrrr. just transfer my ### how hard is that. with their fake ### commercials and then you ge the ### and have to go through hell. f*** straight talk and teir phones. they can stick a straw up my ### and suck it

I have had a straight talk ever since it came out. I have had issues both times while activating and reactivating the phone. That being said I can't completely blame the ST support staff. When I initially bought the ST phone package at Walmart I got home and tried to activate it. Waited the 24 hours and nothing. The ST staff was at a loss and so was I. I was ready to throw the phone or bust it with a hammer. Then I found out the reason it would not activate. When you purchase the phone the Walmart cashier has to enter the serial number from the ST phone's box into her register. I'm not sure if they still have to do it that way but 2 years ago they did. Well anyway, the stupid Walmart girl had a typo when she entered the serial number of the ST phone. Due to her doing that the phone would NEVER be able to be activated. I had to return the phone and exchange it for another one. This time it went flawless.
Strike one against Wal-Mart.
After using the phone for a while I got a job where I was given a company phone. I didn't really have to keep adding minutes to the ST phone. Well enough time passed for the ST phone to lose the phone number I originally had due to not keeping minutes on it. I recently parted ways with the company I was working with and decided to reactivate the ST phone rather than pay $15 for 7 days usage on my GoPhone. The $30 ST plan is plenty for me. Well I bought the card 2 nights ago. I added the $30 card to the phone and it would not reactivate and the ST staff kept telling me to wait 24 hours and call back. I waited called back and still nothing. Wouldn't activate. I could see that the phone still had my old number programmed into it and feel that this is where the error was coming from. I spoke with a fellow named Javier that worked with ST support. He had me go through the typical *22890 crap and nothing worked. He took the time to lookup the manual for the phone I was using probably due to it being the first model offered by ST. In Javier's defense, he tried everything and did not stop until I got my phone working. He eventually gave me a couple of long numbers to enter into the Code Entry setting on the phone. After putting in the numbers the phone rebooted and I was able to make calls and my phone has worked great ever since.

I would like to thank Javier @ ST for being patient and going the extra effort until my phone was working. I talked to 2 other tech support people the night before and they just rushed my off the phone with the wait 24 hours excuse. Javier also found out that the number the tech from the night before gave my phone was a temporary number that expired later that same day. If he would have not noticed that I may still be without a phone. As a person who works in the IT industry, I know it can be a difficult job to put up with irate customers all day but Javier was extremely nice and got the job done.

Thanks Javier.

Hello again. Still no refund check after promising it would be here 30 days after they received the returned phone. (In case you forgot, the replacement phone-they sent because the original back continued to fall off the phone-was used, abused, and another return, NOT even the same make or model and a cheap phone instead of the expensive one I purchased! Questioning them, was informed that was their choice; it didn't have to be the same! Sunday will be 60 days; promised the refund in 30. I am wondering if they think I will give up, or forget. PEOPLE call Walmart Headquarters and complain with your problem and maybe you can help get this cell phone shut down!, -

u think that the customer care center from verizon, tmobile straighttalk etc. are from united states!? well let me tell you that its cheaper fr them to have theyre customer care cneter in other cuntries...ure paying for the phone and service but not for the customer care center...and knews! they need to scalate that issue to a diferent dep. and wait 24 or more hours to change the password! yeah i know it sucks but if u think you can do ti why dont u change it!?

Hi! I work for a major top 10 bank in the USA. I do not like how banks are ripping off customers and hope to shed some light on what is going inside within the credit card departments. As you well know, the banks have lost billions. And in order to recoup their losses they are going to do everything to make it up and that means screwing over their customers. A little over two years ago, fifteen bank credit card reps met with the Feds in order to drive all interest rates up. Their goal was simple. Make the customers pay for the banks' losses. In the end, the Feds allowed the banks to jack up credit card interest but leave car and home rates alone. So, that meant that anyone who is charged more than 9% interest is paying on someone else's foreclosure. And there is nothing that can be done. The banks even cried to Obama when Obama wanted to roll the credit card interest rates back. If you are being charged over 9% interest rate on your credit card then you are being royally screwed and you cannot do anything unless everyone gets together and lynch the whole banking bunch.

I have been a straight talk customer for over 2 years. Along with my husband, daughter, parents, siblings and friends. In Feb of 2012 I ordered a new phone and service card to replace my phone that was not working. I received the phone but no service card. After an hour of being on the phone with Straight Talk, they were able to activate my new phone. When I hung up and tried a call I realized they did not transfer my number. I called back and spent another 2 hours trying to get it corrected. Finally the woman informed me that they would not be able to do this without sending me a new SIM card, which would take about 5-7 days to get to my home. I run my business through my cell phone and all my clients have my cell number to get a hold of me. So being without my cell phone can potentially cost me hundreds a day. Because of the length of time I had been on the phone with them and because the error was on their part the woman I was speaking with promised me that my next month of service would be free. When the month was up I tried calling to get my free month of service activated and they told me it was not documented. I informed them that I had a reference number and that I had recorded the conversation, as I do all the calls I make to them when there is a problem. I was transferred to multiple people over the next 4 hours. I was told my one woman that they were not allowed to give 30 day free compensation, that there was a limit of 5 days. Another person told me 10 days and another person told me 15. I was told by one lady that I wasn’t allowed to speak with a supervisor. When I hung up and called back I was able to speak with one. She told me to email the recording to Straight Talk and that the customer service would get back to me immediately. 24 hours later I still had no response. I called back and was put on hold for 30 minutes. A woman came on the phone and I asked if she was a manager, she said no. I asked if I could speak with a manager and she said she was one. I informed her that I mailed the recording and wanted to get the 30 days free that was promised to me. She said that they did get the recording and it was clear that that is what was told to me, but that they still would not honor it because the lady did not put it in her documentation. She was extremely rude, using profanity and yelling at me, and finally said that if I would leave her the “f” alone that she would give me 10 days for free. Since I need my phone and because of the principal of the matter will not pay them for something that was promised to me, I took the offer and told her that I still expect the 30 days. I told her that I would be filing a complaint with the BBB, she called me an idiot and hung up on me. I can afford the $30 for my phone, but I cannot support a company that treats their customers as poorly as straight talk. I have spent around 10 hours on the phone with Straight Talk and I more than deserve the compensation that was promised to me. I would not have spent that much time on something if it wasn’t the complete truth. I have a family and a business to run, I don’t have the time for this. I will be switching my phone service, as well as my husbands and daughters. My parents, siblings and many of my friends will also be stopping theirs as well. I will also be spreading the word everywhere of the trouble that I have been through.

I have been buying Straight Talk cards for $45.00, which should cover 30 days of service. Each time, the cards expire in approximately three weeks. I thought I was just writing the wrong expiration dates in my records, though today I looked closely and noticed that the cards are only lasting around 20 days. I pulled out my records of transaction IDs, etc. and called customer service. I explained that when I tried to call out today, a recording stated that I was out of minutes and that I needed to refill. I went ahead and refilled it, though the expiration date was supposed to be July 17, 2010. Not today, July 9, 2010. Their only response to me was this: "Sorry that happened to you, is there anything else we can help you with today?" Wow, I was just shocked to hear that they did not even care that this is happening to their customer every month. I then told them this was false advertisement and it seemed like a scam, though I thought how could this company be a scam if Walmart was promoting them? They still said there was nothing they could do and told me to have a nice day. I now have no choice but to return this phone to Walmart and switch to another service this weekend, because Straight Talk is conducting unfair and untrustworthy business. I will be reporting them to the Better Business Bureau as well, in order to protect others. The customer service rep placed me on hold and came back to say that her supervisor refused to give any credit back for all the weeks the company cut from the $45.00 thirty day unlimited card, which only turned out to be a three week card. This company has no integrity whatsoever. How can they be allowed to stay in business with such a reputable company as Walmart?

straight talk customer service is a joke! i have been on hold for nearly 6 hours today and 7 hours yesterday. What kind of customer service is this. I have called every supervisor known to man to get connected with some body on the other end that barely speaks any english. How can WAL-MART support this kind of customer abuse.
I originally thought the straight talk was a good option because I was paying so much for a plan from another carrier Man I was so wrong I would rather pay more for better treatment than what I have received from Straight Talk.

STRAIGHTTALK IS AWFULL. Don't waste your money or time, no matter what they promise they will not get it right or conduct business fairly.

I made a $64.96 purchase over the phone. They charged my debit card $64.96 X 4 times! They did not ship my order! After 5+ hours on phone, mostly on hold, multiple reps., no resolution. God help you if you need to talk to a supervisor. This can take hours... Could/would not credit my debit card, could/would not ship my order. So, I canceled my order. Per the phone & on line via email. Still no resolution. I guess I really showed them! NOT! Eating broken glass is more productive than doing business with this company. If you can get through to customer service, good luck, the reps are slow, speak broken english, and don't have the authority to resolve much of anything. All I wanted was an ok phone and an ok prepay plan. All I've received is $260.00 charged to my debit card, and a bad headache. This company is unable to follow up on anything. Slower than slow. the only thing they do quickly is take money off your debit card. Can't talk bad enough about this company. You get what u pay for, well, not really. I've paid alot, and haven't gotten anything! I'm very angry about this crap. Any advice you all have would be appreciated.

THEIR TOLL FREE NUMBER STATES THAT YOU HAVE A 10 MINUTE WAIT.lOOK OUT! YOUU WILL BE ON HOLD FOR OVER 2 HOURS.
tHIS IS THE POOREST SERVICE i HAVE EVER EXPERIANCED FROM ANY COMPANY !

phone will not keep a charge. put a full charge on it & turn phone off for the night. when i turned phone on this morning the batteries had one bar. when i use the phone for a few min. the keypad becomes hot and can not be used at all. after a full charge the phone goes dead after a few min of use.

Thanks for the advice/info. I plan to do as you suggest. I really do appreciate the help.

That's just beyond horrible service. That's just theft, especially overcharges and not getting you the item.

Your best bet is through your card issuer. Tell them you need to do a chargeback due to fraud. They'll remove the charges especially since the company won't be able to show why the charges are legitimate (since you didn't get 4 phones and the charges were overpriced anyway). Note that if it's a bank card (i.e. a debit card that works like a CC) many banks have a system to let you report it just like a regular card. Otherwise, you'll be going through the bank which can range from just as easy to painful (if it's the later, change your bank!)

One of the better parts of using a credit card. If you had paid cash it would've been MUCH more complicated.

i don't have a attitude with the phone company. one of the support person had told me to call back in the next too hours, and i said in the next two hours, and he said yes, so i said that will be at ten o clock, an he said yes. so i called back, an didn't get no answer. so i told my self that i will call back sunday while i am at work. thank you.

I had similar problem, called support, got cut off 3 times each time had a new support person, had to explain over and over. I went to Wal-Mart and just returned the damn thing!

you need to call [protected], if its an LG they need to provide you a replacmenet phone! believe me! but they need to troubleshoot the phone chek in the battery if you have a withe pink or red sticket thats liquid damaged! if its pink or red they will give u an exchange!

I can't get a new phone number.

I can't get a phone number on my phone that I just purchase.

im having the same problem no one there speaks engish and i cant acctivate my phone im really pissed and why do they feel the need to hire idiots who cant speak english for ### i bought my phone on the internet so im probably screwed straight talk sucks

Well I'm in Eddy's boat on this one in that nothing has gone wrong so I haven't had to take a taste of the CS nightmare. CS nightmares are no fun, I agree, but I wonder if you would still save money replacing your straight talk phone every time something went wrong than actually signing a contract with one of the big carriers... lol...

Straight Talk is infamous for customer service problems, but if you can get past that then you won't be able to find a totally unlimited plan for 45 bucks a month. More like dish out the extra 30 bucks a month for a contract plan because all prepaid plans cut corners somehow to deliver lower prices. The signal quality is outstanding. If you want to pay a freakishly low price for a powerful plan, be ready to deal with the consequences in other departments.

my straight talk phone was still not activated after about a day and a half, and this was with trying to activate it with a new number. i used that code *22890, hoping by chance that it would work, and it did! i couldn't believe it, but i'm glad. thought i was going to have to go back to walmart and HOPE for a refund or something. thanks for the tip

I paid my phone bill Monday morning 2:00pm that afternoon. The phone won't work.No reception. I called the office and can't get through but I could get through when I paid my $45.00. My daughters live out of town. My parents are elderly. This is the way they get in touch with me. I dropped T-Mobile for straight talk. Please pray for nothing happens to my family until my phone problem is resolved.

I went online ordered a refurbished phone (which was free) and a monthly phone plan of $45.00 from Straight Talk. I went online to register my phone, get a phone #, and activate my card for my monthly plan. I mistyped 1 # and the system showed a phone # that I thought was going to be my new #. However because of the mistype my card went to someone else's phone plan. I called the service dept to have them transfer the $45.00 to my phone and was told they did not refund and it was my fault for typing in the wrong #. I tried to contact the person to whom the # belonged to and was able to leave a message asking them to contact me to get my $ from that person. I called Straight Talk back to try again to get the $ transferred to my phone and they still told me no. I later called the # again and the # was no longer in service. So I believe the # was no longer being used but Straight Talk still would not transfer the funds to my new phone. So I basically paid for my free phone with the $45.00 card that I could not use. I had to go into town to Wal Mart and purchase another $45.00 card to use my phone.

I called to refill my minutes on my straight talk phone. I was on the phone for over an hour for what should have been a simple 5 minute transaction. They asked me the same information over SIX times! After being on the phone an hr I was told there was a system error (on their end) and I needed to call back in "24 hrs." I told them I needed my phone today as I am a nurse and didn't understand why I had to call back in 24 hrs. I spoke to Marie who couldn't help me and asked me the same information over & over and over again. I asked to speak to a supervisor and was transferred to Annaly, who was very rude and told me to call back in 24 hrs and did nothing to help me...I asked to speak to her superviosr and was transferred to Monica who was extremely rude. I told her I don't understand why I could not get my minutes today. There was no system errors for anyone else calling in why did I have to wait 24 hrs for a system error. I asked to speak to her superior and she became very rude and told me she was the floor supervisor and I could NOT speak to anyone else. I hung up. Now I have no phone for at least 24 hrs and have to call them back tomorrow to see if the problem has been resolved. Not to mention not ONE of them spoke English! I should be compensated for the 24 hrs without a phone! Totally unacceptable for something that should be a simple transaction. Total incompetence on Straight Talk part.

i agree, these [censor]s has had my internet off for the past week and keep giving me ticket numbers, and none of them can speak English very good...they wanna seel stuff here they need to hire people that can actually speak english

Let me know if the class action suit gets started and I'll be there

You are lucky they took your phone back! I complained at least 20 times, finally they agreed to replace my "new" phone. I sent it in and received a "refurbished" back 7 days later. It still has all the problems the new one had!

Doesn't matter what time of the month, try to make a call and receive a message "not enough money in your account to make this call". Then you have to call customer service (if you can call it that), wait 15 min to connect to rep then 'bout 45 min to ..."turn off please mam, turn on please mam, *22890 enter...everything fine now mam!" No, it isn't! It's just the same...unreliable!

I am an existing straight talk user and have been getting this message when trying to send a sms/mms message "error code 97, please contact customer service". I cannot make any phone calls either. I am quite disappointed with the service that I have gotten by calling the customer service line.

I have worked for verizon and for apple and know the specific steps in restarting, resetting and restoring my phone back to factory settings and trying over and over again. I have updated my PRL, updated my software, updated my profile, my firmware and android software which told me it wasn't available to update and still I get the error code 97, contact customer service.

The advisor that I was speaking to stated that his tools on his computer were not working and could not assist me, was transferred to a manager, then his tools were not working and was going to be transferred to his supervisor which never happened.

Do you have a specific answer to error code 97 or just prefer leading me around in circles? I still cannot make any calls, not send any sms/mms messages. The only access that I can get is from using my internet messaging like facebook to get responses BUT THIS IS NOT ACCEPTABLE!

I need my phone to get calls to make sure that my children and my family are doing okay and safe. And obviously due to your forums wanting to take us offline, you do not know the answers and want to take us offline to attempt to fix the problem and just disconnect our services further. Atleast at Apple and Verizon, we could assist our customers and get them back to their phones within a few hours. I have emailed your customer service and got the automated message that it may take up to 5 days to get a response. 5 DAYS! Are you kidding me? I have enjoyed the services that straight talk has offered up until this point of my phone not working.

Does anyone in straighttalk have an answer for error code 97 and getting my services back online? I am extremely dissatisfied in the service I am getting through your customer service. Starting to wonder if I need to contact the Better Business Bureau since I am getting the run around from your customer service.

I only have Straight Talk and no land line. No one can call me because a voice comes on and will say it is Verizon Wireless and they cannot complete the call. I cannot call out and no one can call in because a call coming in says this phone has been disconnected. I am old, recently widowed and here by myself. I need this phone.

Straight Talk is a Walmart-affiliated company. Would you expect anything more than the bare minimum from any of their employees/affiliated companies? They pay their associates minimum wage, do not promote qualified individuals to positions of authority and responsibility and their turnover rate is, nicely put.. inflated.
My father-in-law is a 60 year old man who works full time in a factory and does not have his own vehicle or means to take care of himself. Because of this, he lives with my wife and I, and we take care of everything for him- laundry, meals, grocery shopping, and paying bills and managing his finances so that he doesn't have to work the rest of his life. We purchased a StraightTalk bare bones, crappy flip phone for him (because he wanted the least complicated device) and we have had trouble with the service one way or another at least twice a month. Their website is almost always down and if you miss refilling your phone by ONE day, or even ONE hour, it's deactivated and you have to jump through God knows how many hoops/transferred calls to get the issue resolved. We would add him to our Sprint plan, but he refuses to let us "baby" him. (I know.. ) and he doesn't adapt to change very well at all. I considered just adding him anyways and getting him a crappy Sprint phone, but I don't want to turn his world upside down. (And my wife won't let me take away his last bit of independence.)

Plainly put- I would rather go with a VirginMobile phone, than AT&T GoPhone or StraightTalk phone because I've never had any problems with VirginMobile and they run off of the Sprint network. (Our twin boys, age 13, and our youngest son, 10) All have prepaid phones with VirignMobile that they pay for with their allowance after they earn it from doing chores. (Trying to enstill that a cell phone is a luxury, not a necessity.) And the best part is that with VM, your phone is not deactivated, even if you fail to refill it for two months! My youngest wanted to buy an Xbox, so he opted out of having a cell phone for nearly three months, and VM actually paid that third month for him as some kind of WinBack promotion.
If you HAVE to do prepaid, go with VM.

I upgraded my Straight Talk service by purchasing a newer phone. I called Straight Talk to turn on the new phone while still keeping my same number. When i finally got through to customer service, i was told that i needed a new sims card in order to keep my same number. To my surprise customer service told me that it would take four days to receive the new sims card and my service was turned off until that 4th day. I made complaints to a supervisor (after waiting 45 minutes) and he was not helpful. To make a long story short, i have no phone service for four days. Finally, i would not recommend Straight Talk to my worst enemy.

i keep getting a message "you have insufficient funds to send message" i just refilled on the thrid and i only sent 175 texts and my grandmother is going to kill me if i told her i ran out of text now when she just bought some

This is the same problem I'm having. Brought my S.T. phone @ Walmart. Purchase the $45.00 unlimited service card. The grand total of $155.00 with tax. I have not been able to activate the phone because the Serial Number is not in their system. This number(SN) came with the phone. I tried to activate on line since the SN was no good they tell you to call customer service. But I could not get a live person to give us any customer service. "Your call is important to us." Bull [censor]. It's been 5 days. "For faster service log on to our website." More [censor]. If the Pin for the Serial Number is no good WHAT GOOD IS THE WEBSITE.
Why don't Walmart take responsibility for this product. I't's sold only in their store. They need to make this right.

Straight Talk is an absolute failure. The company's website has always failed to deliver the needed information I requested. I can never contact customer support. The customer support people are general English as a second language type of employees and it is very hard to communicate.
This service was too good to be true. As my father always said, if it is too good to be true, it is. Well, this is the second time my Straight Talk phone has not had service after I have added my service card. I wish my wife and I had stuck with our AT&T cellular plans. I have been on hold for over an hour and my wife has been on hold well over two hours on our other land line. This is a good example of where a company is not scalable and has failed to support their customers. I hate to see such a promising endeavor fail. I have been wronged, as a customer, by not being able to talk with customer service for hours.