Between 12 Noon and about 1:00pm on Wednesday, December 22, 2021 I observed two registers open (maybe three) with lines of customers some five and six customers deep, while the self-service line was quite long.
During late December before Christmas, two registers being open is not enough. It seems to me that most of the customers at the Stop and Shop are non-White and I suspect the non-complaining non-White customers tolerate the inconvenience out of cultural conditioning.
Stop and Shop can do better.
Were the customers White or from a higher socio-economic bracket, the numbers of registers open would be increased to reduce the long lines of carts at the registers.
Desired outcome: Open more manned registers for customers to check-out during and outside of major holiday periods.