Steerscold food and no customer service

D
This review was posted by
a verified customer
Verified customer

I ordered food at Steers Greenfields last week Saturday night. I ordered around 18h30 and received my food at about 19h40. I phoned the store at about 19h38, they said delivery guy just left. When i reveived my food, it was ice cold. Why did the store not keep it hot? How long was my food standing on their counter?
I complained and the lady just said sorry, it wont happen again. Listen to the recording... she first ramble on in Xhosa, i thought she was explaining my situation to the manager, just to get a feeling she was talking to me. I again asked her what action i was to follow, R400 is not just a few cents. She said she would get back to me after she contacts the GM. They cannot give me answers or make any decision on their own. This was Sunday. I phoned back on Monday and spoke to a male manager, he said he will find out by the owner. I phoned back today and the manager said the owner has not picked up his phone yet????????. Inv # 294558 and del order # 219
Rgds
David

cold food and no customer service

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.