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Steers Customer Service Contacts

57 Strand Street, Western Cape
Cape Town
South Africa

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Steers Complaints & Reviews

Steers Muizenbererg Engen — bad hygiene and raw burger

Disgusting service. The new steers in muizenberg at the engen is A joke. we ordered 2 King Steer combos, I...

Cape Town

Steersspare ribs

I bought a single rack of spare ribs with chips today 4 December 2015 at Phalaborwa Masorini Branch. There was nothing wrong with the service at that branch. What a disappointment when I got home to find 6 little ribs with hardly any meat on it (only about a table spoon of meat) and so chewy one needs to be careful not to break one's teeth. Just bone and hardly any meat. And the best of all the photographs on the menus show this huge spare rib draped on a plate that looks big enough to feed more than one mouth. This is daylight robbery at it's worst. Shame on you Steers. I will not ever buy anything from Steers again and I'll make sure my friends will be told of this.

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    Steers — cheesy chilli chips

    I must admit that the cheesy chilly chips is one of my favourite indulgence's I always order that no...

    Queenstown

    Steersportia - cashier at steers evandor

    Went to buy food at Steers Evandor and was served by a Portia. Extremely ruse and no form of customer service ettiquette. The take away came and we decided to sit in, she was not very impressed that we are not asking for plates. Comes the cold food and when she was asked why it's cold she just said that's the way they serve their food. No I would love to understand whats the difference between Steers Glenfair and Steers Evandor, is this then not the same brand. Mr. CEO, look at your employees, they are damaging your brand that you have been building for so long.

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      Steerscomplaint

      I am disgusted with Steers, Mountain Mill, Worcester. After ordering Wacky Wednesday, customers arriving after me got their order which way before mine but it's the same orders. After 15 minutes i asked what was wrong and got my order only after asking. When i open my order in my car 30 seconds later it was ice could. The staff at counter are friendly but the service time on the food is poor, and i think it's because the owner is helping out at the counter and keeping everything up. I was willing to forget about the poor service and cold burgers, although frustrated. But when my second burger's patty was raw, i lost it. Will never buy food at that store and not recommend anyone.

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        Steers Musgraveincompetent service

        Placed order at steers at 18:53 after speaking to 5 dif ppl my order didnt arrive a hour layer I phoned and was told it was on the way. It arrived incorrect without the chips and ice cold. Phoned the managers who informed me she sorry and send me cold.chips again!!! I am appalled what is this industry coming to, I pay for the food. The ppl that answer the phone can't even speak English or understand it. How are we suppose to place orders and receive proper service with this kind of treatment?

        incompetent service

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Steers — no stock

          On Sunday morning 30/11 round about 4 in the morning myself and two friends went to steer at Engen garage...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Steers Vereeniging RiversquareWrong order

          We went to steers vereeniging river squer and I ordered a orginal king steer burger paid r 61.90 for it and got a burger worth r49 I m really disapointet and I wil never again gou to steers above all they had the odasidy to try to tear off the sticker that says special my ribs where raw we waited 45 min for our food and the order was wrong and raw never again and I will be sure to tel all my friends and fammilie toe tell there friends and family to never again buy any thing from steers not even a ice cream

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            Steers — chips

            My children and i bought 3 meals yesterday and i have never seen the chips made so terribly. As i actually...

            Steers At Squaresignmidstreamslow service, bad processes

            Hi

            I have just returned from ordering 5 cups of filter coffee at the Midstream Steers. Waited 15 minutes.

            Staff took the order and filled the cups in-between taking and filling orders for other customers. No problem with this process but 2 cups of coffee stood cooling while she waited for the milk to heat up. Having filled the cups, she then proceeded at tortoise pace to search for stirrers and sugar packets. Could she not have done this while waiting for the milk/coffee to heat?

            I won't return to Steers for snacks and drinks for my stafff. There are other options.

            Regards from

            Catherine Boshoff

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              Steersuncooked burgers

              We had stopped for a late lunch at Steers at Ultra City south just after Samrand off ramp and ordered 5 burgers and mikshakes. The first burger to be eaten was done rare and the management had changed it. They had apologised and said that they were using a new cooking method. My pregnant wife had the centre of the burger uncooked, my 10 year old ate a rare burger. My burger was uncooked in the centre. This was R320 wasted for a terrible meal that made us ill. Steers is not going to see us anytime soon!!! Please find attached picture of one of the uncooked burgers

              uncooked burgers

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                Steers — bad customer service

                I am currently Steers Seapoint, this is the worst experience I ever had in a Steers store. The person...

                Steers Uitenhageice cream full of water and ice

                We love Steers and often buy their food, however by now we have learned that the quality of Steers Food in Uitenhage differs from Steers in Port Elizabeth and Despatch. We have complained at the Steers Uitenhage Management with regards to their Soft Serves for one example. Go to any other Steers and you get a creamy texture, Steers Uitenhage's softserves are always watery and full of ice particals. This is an absolute scam as it seems they are trying to stretch their product, however in the interim are hurting the brand. I have heard the same complaint from numerous fellow Uitenhagers. What is the use of having the services in Uitenhage if you have to drive to PE anyway if you want promised quality?

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                  Steersbad bad bad

                  Tonight, 15 November 2012, I decided to get my favourite ribs for dinner for us as I am feeling under the weather and not in the mood for cooking. So I ordered a dubble rack @ R114.95 from Steers Life Style Centre in Centurion for delivery. When I received the ribs and opened the box, there was exactly 7 bones with the toughest meat ever on it. I took a photo as I couldn't believe I just paid a R114.95 for 7 pieces of bone!!! Steers was always my favourite place to get ribs, but the portions are not what they say and the prices are rediculously expensive! Don't thinks I will EVER buy from Steers again!

                  bad bad bad

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                    Steers Cycadpoor service and food

                    Good day
                    Today I went to order the Special for R10 (for today only) ONLY to be told that they do not have that Special anymore, I have to order the normal Special. I went to Steers for that specific order not the usual order. I then already told my Kids to get an ice cream. I ordered the ice creams as well as the normal special with chips. I waited and waited and could not wait any longer as I only have 1hour lunch. After a while I asked them to deliver rather. When my food arrived it was ice cold and the chips as well as the patty was burned. When I was standing in the shop still their was a few people actually asking for their money back as they also could not wait so LOOOOOONG. The one Lady called the Owner/Manager of the shop and explained to her decently her situation. The Owner/Manager was very rood. This is most definitely not the way to run a Professional Business. I wanted the special.

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                      Steersrib burger

                      Good day
                      The service today regarding the special as advertise on tv (Rib burger for r10.00) was a total disaster. I spend more than 2hours to search for a steers that I actually could get a rib burger and every where around faerie glen (Pretoria) it was sold out. My question is: how do you advertise a campaign like this word wide without having enough food for everybody?
                      Never the less my manager was even more furious because our lunch ti'me is 30minutes only. I had to apologise and feel that if there was enough food prepared for everybody this problem would not have occurred.

                      I need a voucher to make up for this inconvenience and know that i'm not the only one that's unhappy regarding today's experience. Kindly contact me via e-mail: [protected]@bestmed.co. Za. I'm working in a call centre and therefore request communication/feedback via e-mail please.

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                        • Bh
                          Bhando Sep 26, 2019

                          Worst service ever i orders two Ribster Burgers from the steers at Bara city and they gave me two dry steers burgers .
                          When I got there I PLACED AN ORDER FOR THE RIBSTERS THE PRICE WAS R56.90 WHEN YOU HAVE THE COKE ZERO AS A DRINK BUT I DIDN'T WANT THAT SO I HAD THE FANTA ORANGE AND STONY AS DRINK AND THE PRICE WAS R57.90 I EVERN ASKED WHY SHE DIDN'T WARM MY PATTIES CAUSE THE STEERS AT DIEPKLOOF SQUARE THE DID THAT SHE SAID THE HAD WARM ONES ON THAT WARMER
                          WHEN I GOT HOME ONLY TO FIND OUT THAT IT'S NOT WHAT I ORDERED.
                          M VERY DISAPPOINTED IN THIS I WAS WARNERD NOT TO GO THERE BUT SINCE IT'S THE CLOSEST ONE TO HOME MARA WHAT I GOT WAS SHI***
                          SERVICE.

                          I WOULD LIKE THE MANGER TO CHECK MY THERE SERCURITY CAMERAS TO CHECK HOW MY ORDER WAS PREPARED AND IF IT'S WHAT I ORDERED THE DATE WAS 24/09/2019 the time is 16:20.

                          -1 Votes
                        • Si
                          Siegmund Visser Jun 13, 2012
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I agree with Vennesa
                          my wife went to Pine slopes Shopping centre in Fourways at 10:00 am to buy rib burger specials - no stock
                          we went there AGAIN at about 7:30 pm - a notice on the window stating "No Stock"
                          how can Steers run a country wide promotion if they have NO STOCK - you are not allowed to advertise if you can't deliver
                          i will NEVER supports steers again !!! Hope they go belly up !!
                          Siegmund Visser

                          0 Votes

                        Steers Rib Burgerburger

                        On Wednesday the 13th of June 2012 I went to Steers Gonubie and purchased 16 rib burger specials I could not believe my eyes when I opened them at home A dry bun with a rib patty and a slice of tomato a few crumbs of onion If that is Steers's def of a burger I will never buy a burger there again. I will be ashamed to sell something like that for R10 and then they say the normal price is R25 sorry to say but they will not see me or my friends again

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                          Steers - Mount Edgecombeking steer burger pattie not cooked

                          Spent just over R40 for a King Steer meal, only to discover that the pattie was still raw inside... absolutely disgusting & totally put off.

                          Why is there no pride taken when in the food industry especially, do these people have passion for what they do or just do it coz its their job????

                          king steer burger pattie not cooked

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                            Steersrude cashier & supervisor

                            Please refer toi invoice chk 9836, order number 36
                            Processed by cindy p on 22/07/2017 at 19:48.

                            Complaint: gross disrespect towards customer. I order two original burgers with one chips upsized to large and one kiddies meal. The service was of such poor quality that made me wonder on what principle and criteria does steers hire staff. The salesperson does not listen to what the customer orders and give what you did not order, when the supervisor is called she only tells you, "but it is only a r4 difference' voids the order and when they packed my food in the bag, it is being thrown into bag. I lost my appetite, but still took the food as my family requested me for the"real good food" from steers. When I opened the bag at home, I had to rearange the burgers and chips. Is this really how one should enjoy a good burger?

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                              • Tr
                                trackerforgotten Dec 19, 2012
                                This comment was posted by
                                a verified customer
                                Verified customer

                                just very very bad service, workers dont have a clue what is going on in the front and i can see there is no management on the floor or kitchen to see what is going on with production..everyone behind the counter looks so lost.orders pileing up and no one knows how to disspatch them in tme..making customers very pissed off and impatient because even we can see what the problem is

                                0 Votes
                              • Me
                                Melissa1981 Nov 20, 2012

                                I buy steers basically every second day for lunch... Firstly I havent been able to order their chicken snack pack as they tell me they dont have chicken for over 7 months. Secondly the person taking the order over the phone either cant understand english or cant hear me so it takes me 10 minutes to order. Thirdly when my order gets delivered 45 mins after I ve placed it its always missing something or they dont give me change. Basically steers service is shocking.

                                0 Votes
                              • Re
                                Renate Filter Jul 05, 2012

                                My husband and I were both hungry after a long day at the doctors and were both looking forward for a nice big boy rump steak (Which cost r94.90 for one). When we received them: it looked like small non-chewable minute - what ever - you could not even call them minute steaks. They were definately not what was said on the menu: "tender rump steak". After complaining to the waiters, the lady that was in charge for the day did not even come to listen what the complaint was about. They still let us pay the full amount of r94.90 x 2. It was horrible meat - the blockman from the butchery where they get their meat from should be fired!! The meat was so "non-chewable" - maybe it was an ox or some animal that was hit on the n2?? Surely there must be a policy of non-payment for service like this?
                                Renate filter [protected]) or email [email protected] Za

                                0 Votes
                              • Go
                                GoldOpals Opals Jul 24, 2011
                                This comment was posted by
                                a verified customer
                                Verified customer

                                WHAT IS WITH THE CAPSLOCK

                                -1 Votes
                              • Ve
                                Vedro267 Aug 25, 2010
                                This comment was posted by
                                a verified customer
                                Verified customer

                                On the 14th of august 2017 I made a purchase from Steers Brackenfell, the amount is was supposed to be charged was 51.90 which I paid using a credit card but when I checked my statment i saw that not only had the amount of 51.90 been deducted but a further amount of 99.95 I only signed the slip for the correct amount and no slip was presented to me for the 99.95. I reported this to the manger at the store and she requested that I send an email of my bank statment to them showing this double charge which i did I have followed up twice on this and to date have not been remibursed. This is fraud and is not acceptable, I would like head office to comment on this.

                                0 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Steers Woodmeadun professional staff

                              I ordered a Chicken cheese burger on the 10 march 2011, with chips and coldrink,
                              Firstly i have to compliment the driver, his service was wuick, and he was so friendly, However i cant same the same for the cashier that took my order, apart from havng to repeat everything i said, they still didnt give me the option of hearing about their special, the only time i was reminded of this was when i got my reciept, as this is advertised on there, I was really interested but now to get the oreo ice- cream i need to buy different meal comboe, IS THIS HOW YOU GUYS make so much of money, IT sure feels that way to the customer behind the counter..
                              The name of the cashier ws : isabel, at the woodmead branch, maybe you guys should send her for some customer service training, that way theres extra advertising for the promotions steers has, with out paying thousands of rands on the stupid ad's you come up with...
                              that something to think about right?

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                                • rhemar jay Jun 14, 2012

                                  hi can you be my friend

                                  Comments

                                  0 Votes
                                • Ca
                                  Carnelia Stols Jun 14, 2012
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  I went to steers Woodmead 13 June 2012 18:00 and ordered a wacky wednesday meal the store was busy and i made payment, waited an hour and fifteen mins for my order, after waiting such a long time the manager informed me that the store was out of stock, i was refunded my money but lost time and was unable to buy from another store because it was such a late hour i could'nt find any other stores open, am irate as i lost so much time waiting on an order that could not be delivered

                                  0 Votes

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