Steers

I bought x5 boxes of double rack rib and chips combos, 600g each from Steers in Table Bay Mall Western Cape. When i got home to the family it looked much less that where i purchase usualy. The family usualy buys the ribs so when looking at what was in the boxes we knew it is not correct. I asked my wife to get me her scale so that i can check, we, after placing a bowl on the scale calibrated it to zero. I then started weighing some of the ribs/combos and the weight varied from 10.35Oz to 13.70Oz, this is of course weigh below the 600g advertised and paid for. My question is, as a consumer, how do Steers expect consumers to trust them if they are not delivering what we pay for. You cannot take advantage of people like this it is not fair, the profits go up but at what cost.? Consumers should know to rather going forward ask to see what the exact weight of the product is prior to accepting the ribs as clearly we are being taken for a ride. My family loves your products but i will never buy from you again just because of one store. Please excuse the one fowl word in the video but i was really upset as you do not expect after a long stressfull day and the family is hungry that time of the evening to get ripped off by a reptable and well known franchise.

We made an online Purchase today (08/08/2022) at 18:47pm from STEERS WELKOM and we only received our Order at 20:30pm which is almost two hours later. The Food was cold and not in good condition anymore.

This is not the firs time this is happening. on the 30 July 2022 we made the same Purchase and it also took more than two hours.

Please look at the attached Photos, its unfair to us as the customer to receive such a BAD service from STEERS.

I already put in a complaint on the 9 july and nothing. I bought some food at our new steers meiringpark klerksdorp on the 8 of july order 74 for R459. 60 for 3 of my family and we were so unhappy about the Patty's it was full of hard pieces in it we could not eat it i did put in a complaint on you email customer care on the 9 july 2022. There will as a lady caling me but she said that she was from potchefstroom and wil let the people call me and nothing this is not acceptable really it was a lot of money. Please let me know what is going on i want answers.

Thanks

Aletta Oelofse tel. [protected]

Date: 27 July 2022

Time : 18:30

Day: Wednesday

Location: Steers Musgrave Durban

I went on to Steers today after work6ti get myself something to eat. I stood waiting for the Cashier s she seemed busy6so I waited on the side, when she finished doing it she the starting talking to her colleagues. I waited still, a guy came and she called the guy assisted him and continued chatting. I didn't know why she treated me like that. Everyone was now looking at me. Please kindly view footage of this day and time and see how little I was treated by your staff. I work for retail and I understand it's not easy and it's tiring but they belittled me so much I felt like crying I just left the store hungry. I'm very disappointed I didn't get her name but if you view the footage you will see her (cashier)

Thank you

Nontsikelelo Mdluli

[protected]

On 2022/07/26 @19h40 I attempted to purchase the above mentioned special at your branch situated within Emperors Palace and was by a male serving at the counter that they cannot serve me the said meal because they have "No Chicken!" There was no reason as to why they did not have any chicken in stock nor was any substitute offered. I find this extremely upsetting because a Nationally based Organization such as yours have employees working that lack proper Customer Service Skills. When an organization such Steers that is always boasting about their food & service excellence has no contingencies in place for Customer Satisfaction, leaves a great deal to be desired. I don't want to make this a racial issue but the man serving behind the counter gave me the impression that he didn't care about customer satisfaction because I'm Indian. I didn't bother to engage in a conversation with him & no sooner had he told my family and I that there was no "No Chicken!", he abruptly turned and walked away. What upsets me the most is that Steers is situated within "Emperor's Palace" catering for International Travelers, what impression is Steers creating in the Tourism Industry. I hail from Durban and am a proud supporter of Steers although KZN is fraught by staff that are ill mannered & racist. I truly expected better here in Gauteng, but I guess this is the norm within your organization.

I placed an order around 18h26pm and they told me to wait 30 to 45min for my order to be ready. I've waited for that order till 21h45, when I call them back they told me that that time when placed an order the were no rips and they were delivered after my call and they've been trying to call me to give another option. And I haven't received miss call and the was no problem with network. Now they tell me they are close.

I have placed an order on the steers app from Chris Hani at 17:39 and it is 8:25 (almost 3 hours) still have not received my order or any communication. I called twice already but not even the manager has answers on when my order will arrive. My kid is hungry n so is my family. They have no good customer service or maybe we do not deserve it because we live in the township. I am definitely not impressed and will never be placing an order with them again.

Steers Upington. I order the breakfast. They have no coffee, no salt, no pepper, no Worcester sauce, no tomato sauce, the toast has no butter, the French fries oil is old, the oil slick in the plate with fried eggs is inviting a heart attack. I left without eating the meal. I ordered a sparkling water with was also not available so I had settled for still water. It was the no butter on the dried piece of toast that sent me to go around the corner to Dros.

I was just at steers vryburg now, placed my order at 13:24 I waited for 30 minutes and the bus almost left Mei asked the supervisor for my refund and she just ignored me

I left without getting my food, I need my refund

Slip number 1895004 cashier sibongile order number 211

Peggy

[protected]

I waited for 2 hours for my food from Uber eats.

I ordered food at 18:42 via Uber app and it's 20:03 I'm still waiting .. really 2 hours for food?

Hi there,

The time is now 8:44pm, 25 May 2022. I placed an order via uber eats from Steers Highlands Centre in Centurion, your 2x a'sphande beef burgers that are on promotion now. I received my order at 8:27pm both patties are super burnt, hard to even bite. What must happen now? as the store is not taking my calls and about to close.

can someone come back to me urgently regarding this, I'm super hungry! This is now super pathetic service from Steers.

My name is Mandy, I'm reachable at [protected].

So wacky Wednesday 2 burgers cost R60 buy 2 if them it will cost R120 but the wacky Wednesday with 4 exactly the same burgers but just with a portion of chips costs R189? What a ripoff I can just buy 2 normal wacky Wednesdays and buy chips separate the exact same meal for way cheaper. How can you possibly want to purposely trick people into thinking they're getting something better when it's the same thing just way over priced, you're basically making people pay RIP for a portion of chips. Shameful.

I entered Steers Paledi Mall on the 18th of May 2022 at 18h40 to purchase food. Two ladies were were placing their order and were not wearing masks. After making their purchase they stood next to the counter waiting for their order. I then asked the cashier why he allowed customers to enter and make stay in the store without masks, his answer was I didn't ask them and I told him him I will not be placing an order due to contravention of covid 19 protocols. He cashiers in the store were less interested with my concern.

I have a serious complain about steers in prominade mall in capetown i bought rib pack for 279, and they were burnt they were black black, and even hard to eat... I am very disappointed i wasted my money... Please see pictures below

Good Morning Steers,

I have a serious complaint regarding your Lakeside Mall Benoni store. On Wednesday I placed an order at 2pm as per the receipt attached. When I went back to collect the store was closed, pic also attached. There was loadshedding but noboby available in the store and the mall security advised they will only open again at 5pm. This is ridiculous service without informing customers. I had to leave and could not wait. I advised my husband to collect after work and the order was standing in store until he collected at 6pm for around 4hrs. To top it all as per pic also attached, I have asked for extra macon on the wacky wednesdays and both burgers did not have.

Please kindly revert to me asap.

Bhavisha [protected]

Thanks.

Hi Steer,

Firstly... if nothing comes of this I will go one higher and to Hello Peter.

The ice-cream at the steers stikland at total garage is terrible... the original machine is there but has been broken for more than a year.

They obtained another machine but the ice-cream is horrible... and Im left to pay steers prices for below standard ice-cream.

I am not happy with the level of service received at steers, I bought an ice cream at Steers next to Nyl Plaza on N1 North, first thing is that the cashier had an attitude , secondly is that I had to wait gor an ice cream longer asif I was waiting for food to be prepared at the back.

I then went to the tellers and asked that they cancel my order as I waited long, she turned away from me and went dispense the ice cream, the size of the ice cream in the cup is not worth the price I paid for, the cup was half full, I asked for a refund no one attended me. I had to leave as my transport was leaving

Placed my order 18:04 at noordheuwel steers got my sms to say they received it. It is now 21:18 never received my food phoned them more then 5 times all they can say is we will phone you back to say where my order is. Never phoned me back.

I'm very disappointed in this service and Noordheuwel Steers.

This was not the first time we ordered items from steers in louis trichardt that we received wrong stuff or not the correct order.

She phoned me to confirm the order after I placed in on the web, and once they deliver not everything is in the order. I phoned to let them know, she said hold for the manager and nobody answered and put the phone down. Not acceptable. No phone call back to explaine nothing!. I want answers.

Every single time I order from steers someting is wrong.

Not acceptable! we are paying for no service...