We love Steers and often buy their food, however by now we have learned that the quality of Steers Food in Uitenhage differs from Steers in Port Elizabeth and Despatch. We have complained at the Steers Uitenhage Management with regards to their Soft Serves for one example. Go to any other Steers and you get a creamy texture, Steers Uitenhage's softserves are always watery and full of ice particals. This is an absolute scam as it seems they are trying to stretch their product, however in the interim are hurting the brand. I have heard the same complaint from numerous fellow Uitenhagers. What is the use of having the services in Uitenhage if you have to drive to PE anyway if you want promised quality?
Tonight, 15 November 2012, I decided to get my favourite ribs for dinner for us as I am feeling under the weather and not in the mood for cooking. So I ordered a dubble rack @ R114.95 from Steers Life Style Centre in Centurion for delivery. When I received the ribs and opened the box, there was exactly 7 bones with the toughest meat ever on it. I took a photo as I couldn't believe I just paid a R114.95 for 7 pieces of bone!!! Steers was always my favourite place to get ribs, but the portions are not what they say and the prices are rediculously expensive! Don't thinks I will EVER buy from Steers again!
Today I went to order the Special for R10 (for today only) ONLY to be told that they do not have that Special anymore, I have to order the normal Special. I went to Steers for that specific order not the usual order. I then already told my Kids to get an ice cream. I ordered the ice creams as well as the normal special with chips. I waited and waited and could not wait any longer as I only have 1hour lunch. After a while I asked them to deliver rather. When my food arrived it was ice cold and the chips as well as the patty was burned. When I was standing in the shop still their was a few people actually asking for their money back as they also could not wait so LOOOOOONG. The one Lady called the Owner/Manager of the shop and explained to her decently her situation. The Owner/Manager was very rood. This is most definitely not the way to run a Professional Business. I wanted the special.
The service today regarding the special as advertise on tv (Rib burger for r10.00) was a total disaster. I spend more than 2hours to search for a steers that I actually could get a rib burger and every where around faerie glen (Pretoria) it was sold out. My question is: how do you advertise a campaign like this word wide without having enough food for everybody?
Never the less my manager was even more furious because our lunch ti'me is 30minutes only. I had to apologise and feel that if there was enough food prepared for everybody this problem would not have occurred.
I need a voucher to make up for this inconvenience and know that i'm not the only one that's unhappy regarding today's experience. Kindly contact me via e-mail: [protected]@bestmed.co. Za. I'm working in a call centre and therefore request communication/feedback via e-mail please.
On Wednesday the 13th of June 2012 I went to Steers Gonubie and purchased 16 rib burger specials I could not believe my eyes when I opened them at home A dry bun with a rib patty and a slice of tomato a few crumbs of onion If that is Steers's def of a burger I will never buy a burger there again. I will be ashamed to sell something like that for R10 and then they say the normal price is R25 sorry to say but they will not see me or my friends again
Please refer toi invoice chk 9836, order number 36
Processed by cindy p on 22/07/2017 at 19:48.
Complaint: gross disrespect towards customer. I order two original burgers with one chips upsized to large and one kiddies meal. The service was of such poor quality that made me wonder on what principle and criteria does steers hire staff. The salesperson does not listen to what the customer orders and give what you did not order, when the supervisor is called she only tells you, "but it is only a r4 difference' voids the order and when they packed my food in the bag, it is being thrown into bag. I lost my appetite, but still took the food as my family requested me for the"real good food" from steers. When I opened the bag at home, I had to rearange the burgers and chips. Is this really how one should enjoy a good burger?
I ordered a Chicken cheese burger on the 10 march 2011, with chips and coldrink,
Firstly i have to compliment the driver, his service was wuick, and he was so friendly, However i cant same the same for the cashier that took my order, apart from havng to repeat everything i said, they still didnt give me the option of hearing about their special, the only time i was reminded of this was when i got my reciept, as this is advertised on there, I was really interested but now to get the oreo ice- cream i need to buy different meal comboe, IS THIS HOW YOU GUYS make so much of money, IT sure feels that way to the customer behind the counter..
The name of the cashier ws : isabel, at the woodmead branch, maybe you guys should send her for some customer service training, that way theres extra advertising for the promotions steers has, with out paying thousands of rands on the stupid ad's you come up with...
that something to think about right?
I was extremely hungry and decided to stop at Steer to get something to eat. I went to the cashier and...
I usually do not buy chips from steers in boulders – shopping centre, as their quality is not great at all. I love steers chips and usually get them at the steers across the road. Today I asked a friend to get me chips from steers and forgot to tell her not from boulders.
Any way she got me my chips from steers boulders and as per usual they were oily and tasted just terrible. This is bad for your reputation steers. Get steers boulders to get their act together and provide the same sort of quality the other steers do!!!
I got to Steers(Braamfontein) with 2 friends of mine to order 3 Wacky Wednesday's. What annoyed us was that they took 30 minutes just to prepare 3 Wackies, of which were almost burnt or perhaps dry. And another thing was that when we reached the office, we discovered that it was 5 Wackies and 1 Chicken burger that we didn't order. Or maybe was it because they saw that they took longer than normal just to prepare Wackies, and so they replaced it without informing us with a Chicken Burger.
When we enquired, we were told that they were still waiting for the burgers being prepared. Yet what puzzled us most was that the guy who placed an order after us, ordered a King Steer Burger meal with Ice-cream, but he got his first! After he placed the order, we saw him wearing a Steers staff shirt, perhaps that's why he got his order in time as he didn't even spend 10-15min @ the shop.
I trust and hope that it was the last time that we got some *WACKY SERVICE* instead of Yummy Wacky Wednesday Burgers from Steers(Braamfontien).
Your instantaneous response would be much appreciated with regards to the above.
On Saturday, 29th August 2009, we stopped for lunch at the Steers just outside Kimberley at the Engen 1-Stop garage, just before the N12. Both my children ordered the smaller kid's meal with the piece of crumbed chicken (R24, 95). I have never seen such a small thigh in my life!! It must have come from a baby chick but certainly not from the usual size chicken!! It was also cooked beyond recognition, dry and hard as hell!! The only edible piece of meat that came off of this 'thigh' was about the size of my small pinkie finger. The manager apologised when we showed him the 'chicken' and he very kindly did not charge us for the kids' meals!! My point is this... Firstly, how can such a well-known and well-liked fast-food franchise offer such poor food quality to children?? Secondly, where are Steers buying their 'chickens' from?
Last year, I took my wife, kids & in-laws to Grand West. We had a great time, but we unfortunately couldn't say the same about the food at Steers. I got a luke-warm burger that was obviously heated up from the day before (possibly even the week before!). I asked the rest of the people in our group, and they all agreed that their food was equally as bad. I politely told the manager that my burger tasted old (the beef patty only), and she kindly agreed to give me another one for free. I was let down again when I tasted that the new burger was another 're-heated burger from last week', just warmed up for longer. I threw the half-eaten burger in the bin and vowed not to eat there again. A few months passed and then a couple of months ago, my colleague offered me half of his Wacky Wednesday burger for lunch (bought from the Pinelands branch). It was awesome! My faith in Steers quality had been restored once again! However, it was short-lived when this evening, my wife bought Steers for our family for supper (from the Parklands branch), and once again, the food was dry, tasteless and a complete let-down.
In the future, I will try my best to avoid the Steers outlets.
So, I decided to order take aways from Mr Delivery. In order to make up my mind as to which fast food outlet I wanted to order from, I wanted to know that the weight of the Mega Ribs is. I started trawling the internet, but even Steers' own website did not display the weight. I then phoned the Steers Customer Care line and asked the operator. She put me on hold and after a while got back to me saying that she can't answer my question. In short, not even Steers knows what the weight of the Mega Ribs is. So, my question is, should I order a menu item at R 99-95 if even Steers is clueless as to whether they are serving me 200g, 500g or 1kg?
Referring to the Steers branch in Crossings Centre, Nelspruit.
Firstly, The spare ribs & chips they served gave me a serious case of running stomach two hours after I consumed it, which shows that their hygiene is not up to standard, and their cooking oil is old.
Secondly, they should train their pathetic black staff members properly, to serve STEAK KNIVES with spare ribs, and not blunt kitchen knives.
Thirdly, as they are categorized as a restaurant, and they make 100% profit on their cool drinks, the least they could do is to serve it in a glass with ice. They are the only Restaurant franchise in SA who refuse to do it.
Lastly, they should please get some proper white supervision in all their branches, because the black staff members are clearly incompetent.
Unhappy Steers Customer.
On the 16th of August 2009, I decided on the spur of the moment to use a little of our scarce cash and spoil myself, my husband and our 3.5 legged child. Yes, a little doggie. We do not have small children and she is as precious to us as any child to caring parents.
My husband, suggested we get something for Queeny as well, as she does not normally get to eat any fast foods at all. I ordered 2 Steers Chicken Combo meals and an additional piece of chicken for her.
When I ordered this, and the chicken, there was a lot of talking in their language amongst the woman behind the counter and the ones in the kitchen, after I had mentioned it was for our pet. The person behind the counter even looked out to see what she looked like.
Long story short, when our order was ready, the person behind the counter, checked the food and repeated the order to the one doing the cooking.
She had handed over one meal combo and suddenly started "faffing" about in the kitchen, after about another minute or two, handed to the front the other meal and a burger container, which i assumed contained Queenies chicken.
We decided to eat at home, and upon arriving, i discovered that the one container had written on it King Steer Combo and the and the other Steer Chicken Combo. As a habit, from a previous run in with Kentucky, I always check the food out. I opened up the one in the Container marked "King Steer Combo" and noticed that the chicken was so small it barely made the edge of the roll. The Chicken Combo was in fact hanging over the sides of the bread.
On further investigation, I found that the chicken on my burger had in fact been cut. The puzzle pieced fitted perfectly as I put Queenies piece of chicken next to it.
I am, needles to say, pretty p-d off about this, as we can't afford take aways on a regular basis and this was supposed to be a treat.
I dont give a damn if their opinion of me buying my "dog" a piece of chicken was whatever they had spoken about in their language. The fact of the matter remains, I paid good money for the order I had placed and they, for whatever reason cheated me, by making me pay for an extra portion of chicken, even though it was taken from my burger.
I will never do business with Steers Bothasig again, unless I receive some form of apology, and I will, like so many other people taken in by places like these, tell everyone I know, so as to make them aware. Its their choice to buy wherever they want to, but hopefully this will put them on their guard for any future "mishaps", which in our opinion was nothing but theft.
David and Ella Russell
I order a breakfast pita from veronica this morning and I sad I wanted the eggs very soft, she told the person who was suppose to prepare the meal and they started laughing because I sad very soft and it was infront of other customers, I mean she could have corrected me if I sad it wrong insead of laughing and to make things worse I asked how long it would take for the meal 2 be ready she sad "akitsibi" I dont know, I mean it was my first time ordering there and I wasn't inpressed. I would love to hear from u as soon as possible.
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