Steak 'n Shake Enterprises — customer service and apathy of store manager.
Very poor customer service. Food: meet over cooked, cold fries. Waitress never returned after serving the food. Also, ordered a bowl of chili. Charged for a bowl and only received a cup. Was charged for a chocolate milkshake. I had ordered a vanilla shake, but never received it. Complained to the manager at the cash register. Seem like he could have cared less. You guys need to make this right. That location is killing your brand name.