Steak 'n Shake review: customer service

Well U Was Waiting In Line For 10 Mins. The Lady At The Drive Thru Window(African American Female With Weave In Her Hair) Was Being Rude. Well First. As Soon As She Took My Payment. She Closed The Door And Said That Lady at The Window Had A Attitude. I Heard Her Loud And Clear. Second Of All If U Ahead Somebody Sitting There For 10 Mins Atleast Greet Them And Apologize For The Wait. 3 My Fries Were Cold And Hard.