Standard Chartered BankCredit card

U Feb 22, 2020
This review was posted by
a verified customer
Verified customer

I avail 2 credit cards from my Standard Chartered bank, one Visa platinum and one Master card. Both of these cards have expired, Visa in December and Master Card in February this year. Despite multiple calls, complaints and escalating to different levels, they have not been able to deliver new credit cards to me.
It's quite frustrating that a bank as renowned as standard chartered is unable to fulfill the most basic of requests and have failed to keep their promise of delivering the cards multiple times.
I want to escalate this to standard chartered international to highlight the extreme incompetence of management in Pakistan who leave their customers to the mercy of call center agents without any means to get proper attention on the issue.
My information:
Name: Uzair Ali Shahid Dar
CNIC: [protected]
Mobile: +[protected]
Email:[protected]@gmail.com
Please find the list of complaints lodged for this issue:
1. Dear Client, your service request no. [protected] is completed. For more details, call us on 111-002-002. SCBPL
2. Dear Client, your service request no. [protected] is completed. For more details, call us on 111-002-002. SCBPL
3. Dear Client, your service request no. [protected] is still in process. We apologize for the delay. For more details, call us on 111-002-002. SCBPL
4. We have received your feedback and will contact you in 3 working days. Your reference no. is [protected]. For inquiry call 111 002 002.
5. We are pleased to inform you that your issue, [protected] stands resolved. In case of further inquiry, please call 111 002 002
6. Dear Client, your service request no. [protected] is still in process. We apologize for the delay. For more details, call us on 111-002-002. SCBPL
7. Dear Client, your service request no. [protected] is initiated and will be completed in 8 working days. For more details, call us on 111-002-002. SCBPL
8. Dear Client, your service request no. [protected] is still in process. We apologize for the delay. For more details, call us on 111-002-002. SCBPL

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