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Customer Service

+44 207 885 8888 (United Kingdom)
+1 212 667 0700 (United States)
+49 697 707 500 (Germany)
+44 148 172 1787 (Guernsey)
+353 16 194 700 (Ireland)
+44 153 470 4000 (Jersey, Channel Islands)
+61 292 329 333 (Australia)
+880 28 833 003 (Bangladesh)
+673 265 8000 (Brunei)
+855 23 212 729 (Cambodia)
+852 28 203 333 (Hong Kong)
+62 212 555 0000 (Indonesia)
+60 321 177 777 (Malaysia)
+95 137 9960 (Myanmar)
+63 28 867 888 (Philippines)
+65 65 968 888 (Singapore)
+27 112 176 600 (South Africa)
+82 215 881 599 (South Korea)
+94 112 480 480 (Sri Lanka)
+66 27 244 000 (Thailand)
+84 249 368 000 (Vietnam)
+54 114 875 0500 (Argentina)
+57 13 264 030 (Colombia)
1 Basinghall Avenue
London, EC2V 5DD

London
United Kingdom - EC2V5DD
United States
1095 Avenue of the Americas, New York, NY 10036

France
32, Rue De Monceau, Paris 75008, France

Germany
Franklinstrasse 46-48, 60486, Frankfurt am Main, Germany

Guernsey
Bordeaux Court, Les Echelons, South Esplanade, St. Peter Port, Guernsey

Ireland
33-41 Lower Mount Street, Dublin 2, Ireland

Jersey, Channel Islands
Jersey Branch, PO Box 80, 15 Castle Street, St Helier, Jersey JE4 8PT, Channel Islands

Sweden
Södra Kungstornet, Kungsgatan 33, 12th floor, 111 56 Stockholm, Sweden

Turkey
Buyukdere Cad. Yapi Kredi Plaza C Blok, Kat 15, Levent, Istanbul, 34330 Turkey
 
Australia
Level 5, 345 George Street, Sydney NSW 2000, PO Box 7042, Sydney NSW 2001, Australia
 
Bangladesh
67 Gulshan Avenue, Gulshan, Dhaka 1212, Bangladesh
 
Brunei
51-55, Jalan Sultan, Omar Ali Saifuddien, Jalan Sultan Complex, Bandar Seri Begawan, Brunei Darussalam, BS8811
 
Cambodia
Phnom Penh Representative Office, Unit G-02, Himawari Hotel, № 313, Preah Sisowath Quay, Phnom Penh, Cambodia

China
Standard Chartered Towerб 201 Century Avenue, Pudong, Shanghai 200120, China
 
Hong Kong 
Standard Chartered Bank Building, 32nd Floor, 4-4A Des Voeux Road Central, Hong Kong
 
India
Crescenzo, C-38/39 ‘G’ Block, Bandra Kurla Complex, Bandra East, Mumbai, 400 051, India
 
Indonesia
Menara Standard Chartered, Jl. Prof. DR. Satrio No.164, Jakarta 12930, Indonesia
 
Japan
Sanno Park Tower 21st floor, 2-11-1 Nagata-cho, Chiyoda-ku, Tokyo, 100-6155 Japan
 
Laos
Laos Representative Office, House № 249 Unit 18, Nongbone Street, Phonsa-art Village, Xaysettha District, Vientiane Capital, Laos, LAO PDR
 
Macau
Unit 807, 8/F Office Tower, Macau Landmark, Avenida de Amizade, Z.A.P.E. 
 
Malaysia
Level 16, Menara Standard Chartered, 30 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
 
Myanmar
Unit №6H, № 65, Centrepoint Towers, 6/F, Kyauktada Township, Yangon, Myanmar
 
Nepal
Naya Baneshwore, Madan Bhandari Marg, Ward № 34, Kathmandu Metropolitan City, Bagmati Zone, Kathmandu, Nepal.
 
Philippines
SkyPlaza Bldg, 6788 Ayala Avenue, Makati City, 1226 Philippines.
 
Singapore
Marina Bay Financial Centre (Tower 1), 8 Marina Boulevard, Level 27, Singapore, 018981

South Africa
5th Floor, № 4 Sandown Valley Crescent, Sandton 2196, Gauteng Province, South Africa

South Korea
47 Jongno, Jongno-gu, Seoul, 110-702, Republic of Korea
 
Sri Lanka
37 York Street, Colombo-01, Sri Lanka
 
Taiwan
1, 2, 4, 7, 8, 9, 10, 12F., №  168 , Dunhua N. Rd., & B1,1,2,4,7,9,10,12F., № 170, Dunhua N. Rd., Taipei City , Taiwan, R.O.C.
 
Thailand
90 North Sathorn Road, Silom, Bangrak, Bangkok, Thailand, 10500
 
Vietnam
Room 1810-1815, Level 18, Keangnam Hanoi Landmark Tower, Pham Hung Road, Me Tri Ward, Nam Tu Liem District, Hanoi, 10000, Vietnam
 
United Arab Emirates
Standard Chartered Tower Downtown Dubai, P.O Box 999 Dubai, UAE
 
Argentina
Av. Leandro N. Alem 855 – 18th Floor, Buenos Aires (C1001AAD), Argentina
 
Brazil
Avenida Brigadeiro Faria Lima, 3600 – 7th floor, Sao Paulo, 04538-132, Brazil
 
Colombia
Carrera 7,71-52, Torre A Oficina, 702 Bogota, Colombia
 
Falkland Islands
Ross Road, Stanley, Falkland Islands, FIQQ 1ZZ
 
Angola
Rua Gamal Abdel Nasser, Edificio Tres Torres, Eixo Viario, Distrito Urbano da Ingombota, Municipio de Luanda, Provincia de Luanda, Angola.
 
Botswana
5th Floor Standard House Building, The Mall, Queens Road, PO Box 496, Gaborone, Botswana
 
Cameroon
1143 Boulevard de la Liberte, Douala, BP 1784, Douala, Littoral Region, Cameroon
 
Côte d’Ivoire
Standard Chartered Bank Cote d’Ivoire, 23 Boulevard de la République, Abidjan 17, 17 B.P. 1141, Cote d’Ivoire
 
Egypt
El Sheikha Fatma Street, City Stars Office Buildings, Star Capital 2 - 2nd Floor, Office 21/22, Heliopolis, Cairo
 
Ghana
Standard Chartered Bank Building, 6 John Evans Atta Mills High Street, P.O. Box 768, High Street, Accra, Ghana
 
Kenya
№ 48, Westlands Road, PO Box 30003 – 00100, Nairobi, Kenya
 
Mauritius
Units 6A & 6B, 6th Floor, Raffles Tower, Lot 19, Cybercity, Ebène, Mauritius
 
Nigeria
142, Ahmadu Bello Way, Victoria Island, Lagos, Nigeria
 
Sierra Leone
9 & 11, Lightfoot Boston Street, Freetown, Sierra Leone
 
Tanzania
International House, Standard Chartered, International House Building, Corner Garden Avenue, Ohio Street, P.O. Box 9011, Dar-es-Salaam
 
The Gambia
8 Ecowas Avenue, Banjul, The Gambia
 
Uganda
Standard Chartered Bank Building, 5 Speke Road, PO Box 7111, Kampala, Uganda
 
Zambia
PO Box 32238, Cairo Road, Lusaka, 10101, Zambia
 
Zimbabwe
1st Floor, Africa Unity Square Cnr Nelson Mandela/Sam Nujoma Street

Complaints & Reviews

Standard Chartered Bankunprofessional attitude of bank employee, mr. vikas dwivedi

Dear Sir,

I Shirish Bhatnagar, a/c no/ -:[protected],
From my account 30, 000.00 rupees were deducted idfc mutual fund SIP, without my knowledge, i have been told my Mr. Vikas Dwivedi that my SIP was stopped long back, on discussing this matter with him, he give lame answers, and till today 21 days have passed nothing has been done about that, he does NOT pick up phone calls, he does not care to reply to emails and sms, standard chartered is such a premium bank but Mr. Vikas Dwivedi does not seem to care about the inconvenience his attitude and silly mistakes have caused me. I am sick and tired of running around this man, when i visited the bank today, then also he does not seem to bother about the matter much, i angrily walked out of the bank.

when i have stopped SIPs, there should be no deduction and bank employee should immediately help out the customer, it is definitely not happening in kanpur branch.

please look into tthe matter ASAP

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Standard Chartered — horrendous service and practices

    Dear Standard Chartered, I just cancelled all my cards with you because you are the only bank so far who...

    Standard Chartered Bank Scamdr. festus kwofie

    I received this from this man with the letterhead of Standard Charter Bank. Called there headquarters in the UK. They stated they had no one working for them in their Ghana offices..

    P.O.Box No: 7789, Opposite MBC, Kojo
    Thompson Road Kojo Accra Ghana
    Email... remittdept.[protected]@gh-ldt.org


    Attention:Deborah Becker


    Good day to you, I am Dr.festus A. Kwofie Chief Auditor of Standard Chartered Bank Ghana.


    This is to inform to you that we have finally received an Approval Letter from our corresponded bank with an instruction to go ahead release your fund to you immediately through the service of the standard chartered bank Ghana.


    Be informed that Mr.Dickson Hanadez has approved the release of, USD$400, 000.00 (four hundred thousand united state dollars ) this instruction was made by the Bank,

    There for you are advices to us your personal account information to enable us establishes an online Bank account on your behalf. Such Information is stated below:

    1. The Bank Name……………………………………………….
    2. Bank Address…………………………………………………
    3. SWIFT Code…………………………………………………..
    4. Beneficiary Account No……………………………………….
    5. Full Names………………………………………………………
    6. 6. Private phone number and Current residential address……….

    7. ID or international passport……………………………………..
    8. Occupations and Age………………………………………………..

    9.zip code


    as soon as we received the information, we can proceed with the transfer of your funds to your nominated account.

    I wait to hear from you.

    Regards

    Dr.Festus Kwofie

    Date: Mon, 11 Feb 2013 14:45:09 -0500
    Subject: Re: Wire transfer..
    From: [protected]@gmail.com
    To: remittdept.[protected]@gh-ldt.org

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      • St
        Standard Chartered Bank Ghana. Feb 25, 2013
        This comment was posted by
        a verified customer
        Verified customer

        Dear
        Deborah Becker and Mr.Dickson Hanadez afre scamer plaese be wone if you received any letter from this two names you have to report this iisue to the authority, they try to scam Standard Chartered Bank Ghana.

        0 Votes
      • Dj
        DJ Becker Feb 26, 2013
        This comment was posted by
        a verified customer
        Verified customer

        Thank you. So both of them are doing a scam. That is Dr. Festus Kwofie and Dickson Hanadez ? Just to be clear. Dickson Hanadez is involved with this.

        Thank you for any more information you can give me.. I can not find a address or e-mail address for the Standard Chartered Bank of Ghana.

        I do believe that I have their cell phone numbers.
        Thanks again, Deborah J. Becker..

        0 Votes
      • Dj
        DJ Becker Feb 26, 2013
        This comment was posted by
        a verified customer
        Verified customer

        Please I want to make sure that I have this right both men are running a scam. Dr. Festus A. Kwofie, Chief Auditor of Standard Chartered Bank Ghana and Mr. Dickson Hanadez.

        I have not way for getting back in touch with the Standard Chartered Bank Ghana. I tried calling the one in New Year but they couldn't help be.. If you are an address or real e-mail address. I would gladly get in touch with them about this.

        Thank you for your help,
        Deborah Becker

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Standard Chartered Bank Visa Cardcredit card hold transactions

      One month ago I was travelling in England. Whilst there, I hired a car and stayed in a hotel. When I picked up the car, Avis requested a pre-authorisation via my Standard Chartered Visa card. I returned the car a few days later and found that Avis had charged my card ( quite correctly). I used the same card when I checked into a hotel. When I checked out a few days later, the company I work for settled my bill. A week after I returned home, I tried to use the card to buy something but the transaction was declined. I found out later that I had exceeded my credit limit. But when I checked my card balance on the Internet banking system, I still had what I thought was available credit limit. When I visited the bank, they told me that the holds placed on my card by Avis and by the Marriott hotel had not been reversed. The bank staff told me that I had to contact Avis in UK and also the Marriott. This I did. Both told me that they had instructed their banks to release the holds on the day an actual charge was put on my credit card account. I reported these conversations to Standard Chartered who said that they required Avis's bank and the Marriott's bank to send them faxes requesting release of these holds. This I was told was the normal procedure in such cases.

      I currently work for a large international bank. I know that the bank I work for is the bank used by one of the merchants in question. I also know that the bank's processes no longer require faxes to be sent, especially when dealing with other international banks.

      I did manage to get the Marriott's hold released, but after 2 weeks of checking out of the hotel. As of today, nearly 4 weeks after returning the car, the Avis hold is still there. Standard Chartered refuse to release the hold, even after Avis confirmed that they had already given instructions for its release.

      The problem lies with Standard Chartered and the bank's rather out-dated process. I have now decided to close my accounts with the bank. I hear DBS is good. I will be banking with them and opening a credit card account there.

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        • Es
          E. Smith SA Jan 09, 2013

          Avis has conducted transactions on my VISA credit card in SA which did not show on my transactions on my statements. This is a blatant disregard for security and client management. As a CEO of a company I have given instructions that no AVIS car hire may be done in future due to the risk of fraud.

          0 Votes
        • As
          Ashish Kumar Singh Jan 17, 2013

          Online Fraudulent Transactions on my Credit Card


          Dear All,

          This is Ashish Singh From Lucknow. I got similar kind of fraud transaction with my SC credit card. In One (06th Dec'12) month back one Friday late night 12 pm i got 10 sms's that somebody did online transaction on my behalf in $ (~30K in RS) 10 times. I called up bank immediately and asked them to stop my card and even block payments. They said it will take 48 hours to claim from merchant. after that they asked me to fill dispute from. they said we investigate and sent me bill copy which has online merchant name "HOSTGATOR.COM PS://SIGNUP.HUS". Bank has not even traced the IP Address of that person. I am really going under mental trauma and mental torcher from Standard Chartered Bank. Kindly do not get Credit card or any service from this anti -customer care bank.

          Please guide me where I file a complaint against this bank so that necessary action taken & I don’t need to pay this fraud transaction amount.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Standard Chartered Model Colony Branchops manager model colony branch

        I had tried to open my company account and my personal account last year at standard chartered bank model colony.
        First of all they convince me to open the account in silk or Alfalah bank, when I insist then they took my documents and pending my case till (3) three months.

        Finally they refused to open the account in Standard chartered.
        My collogue friend is working in standard chartered metro pole branch when I request him within two day I get my account there.
        Now I am having my business and my personal account there and I am very satisfied.
        Unfortunately I made a pay order of amount 410000/=PKR and due to some reason we need to canceled that pay order as per requirement of the Ops Manager.

        My complain is against the OPS manager Mr. Imran Zaidi his attitude is not professional and creating problems against the customer.
        Secondly he has no information regarding his job and responsibilities.

        He didn’t share the complete details / requirement and make suffer the customer .

        Kindly take some necessary action on it.

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          The complaint has been investigated and
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          Resolved
          Standard Chartered Amex Card Pakistan — amex the poorest credit card services

          I am American Express green card member since 2002. There comes not even a single day when I felt of having...

          Standard Chartered Bankmisguided by your staff

          Good Morning,

          As i told you, i was working for a well known food service company and i resigned and joined a new company in the month of March 2012, when i took the loan from SCB i asked the Sales Person (Mr. Deepak- Jebel Ali Branch) who was assisting me with the same, that i had certain plan in mind and if so what will be the procedure, he briefed as its a loan against salary transfer, after joining the new company submit the Salary Transfer Letter, New visa, copy of appointment Letter and so.

          After resigning i got a call from Mr. G.( does not want to mention ) (Collection Dept.) on 22nd April at 11am, asking the details and i gave the whole information correctly and so my Credit Card was blocked and account as well, because i was honest, Mr. G. told me that theFinal Settlement that comes to the bank will be adjusted to the Loan outstanding and that is the Banks Policy, at this stage i called up the people i know who is working with SCB and even the Sales person but still i got the answer as the Bank will release the money once you submit the relevent documents, but when it comes to the collection Dept. The policy is just the opposite and nobody can help it, this means the Sales people are selling the product without knowing what it has inside.

          One day came to the SCB bank 2nd floor Collection Dept. Help desk with the relevent document and met a lady there and really felt it was not a help desk but something else, all cross questoning and left with only disappiontment as if i made a mistake by taking loan. The next week i again came to the bank to see Mr. M ( relationship manager ) as suggested by Mr. G. But this time I met with Ms. A. at the Help Desk, she was much Polite but can’t help with anything and as per request i gave a letter which she told me will forward to the Management level and asked me to wait till the reply comes.

          Again i got a call from Mr. G on 17th May at 3.45pm and again the same talks and asked me to meet Mr. M (R.M ), and by chance i could meet him in the collection dept on 24th May and he also said the same thing that is the policy of the Bank, but has forwarded the letter to his manager and waiting for the reply.

          They had asked for a breakup letter from the old company so they can release the amount that is their apart from Gratuity, as for my old company they have never issued such a letter, but waiting such a thing to happen.

          Try to understand our situation and as we were misguided by SCB sales people

          why should we bare the lose.

          Waiting for the reply from SCB as our hard work money is in your hands.


          Sumesh

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            Standard Chartered Bankcustomer service behave like loan shark

            Bad Experience with Standard Chartered Bank SG. Customer service.
            (SCB customer service people are loan sharks not customer service professionals). Last year lost my job.. I requesting them for few months loan re-pay.. nobody considered. After 3 months delay. I approached re-payment loan.. usually I am paying monthly S$425 only.. March Month I spoke with Ms. Rahida ([protected]).. as her suggestion I paid S$850.. and she said with this month end.. we will send the re-payment loan details.. still not provided.. So I called after 1 week gap.. she forwarded the phone to another customer service person. he is Mr. Nicolson Tay ([protected])... he doing worst reply.. not like CS Professional ie., you need to pay again S$850 then only we can provide re-payment option. So I paid again the same amount.
            after the payment Nicloson telling that you have to pay another S$1600.. then only can provide detail otherwise we will take your house holding things. I am not getting the proper reply from them. what shall I do... Please guide me on this.

            he is not working like Customer Service professionals.. behaving like "Loan shark".. and he calling from Private Number.. saying that.
            If you give some commision.. I will provide better re-payment option. he always disturbing without proper reason. lot of torture.
            Last payment detail : Credit card no : [protected]
            date : 27/04/2012 time : 15:41 Terminal : 642 / Acceted ref : 7237amount: S$850
            Please guide me on this.

            !!! SCB customer service people are loan sharks not customer service professionals.!!!

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              • Ko
                kokobe Nov 11, 2013

                i am Musa Jemi by name, the C E O, Of Musa Micro Finance, i give out loans to individuals and company at 5% if you are in need of loan, you can contact me via email at. ([protected]@yahoo.com.sg) i will be glad to offer you loan,

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Standard Chartered Bankover promised under delivered services

              I am utterly dissappointed with the kind of serbices that I received when I do a fund transfer with SCB Credit card.

              I lodged in a complain through their customer service hotline, the complain was as follows;

              I've called in on Last Friday at 3plus wanting to do a fund transfer on my credit card for 1% processing fees at 0% interest for 6 months after I received the marketing letters that you send over to my place.

              Your staff called back at 5pm trying to sell me another package but I told her that the letter that i've received is at 0% interest rates and after checking with her superior, she have me a call back at 6pm and I made an application over the phone and was told that the application will take 3 - 5 working days.

              I did an indication to her that when I do funds transfer with other banks, I will usually get my funds within the next day if I make a transfer to my account within the same bank and within 2 - 3 working days if I transfer to another bank.

              I've also told her that I needed the funds urgently and that I have funds coming in on this Friday, do I need the funds to tie me for this for this week.

              I needed the funds for a deposit to be place for a first phase condo on Malaysia, so I made a call back on Monday to check with regards to the states of the application, but was shock to find out at 6pm that no application has been made on the card. 

              I requested for a call back which I received on yesterday, Tuesday, 27/03/2012, at 2pm by another sales staff stating that she is doing a call back understanding that I requested to do a fund transfer.

              I was shock and told her I did an application on last Friday and I want to know when am I able to get the funds. I received another call back at 5pm and was told that the application was approved but I NEED TO WAIT TILL FRIDAY IN ORDER TO GET THE FUNDS.

              I WAS SHOCK, EVEN AFTER YOUR APPROVAL YOU'LL TAKE 3 days to transfer the funds. I gave an alternative in relation to transfer funds to my SCB Account but she told me it'll still take 3 working days.

              If I've know your process is so slow I would have made an application with another bank and not with SCB, I'm utterly disappointed with the process, the service that was provided. Today is the last day for me to place a deposit for the condo and if I dun place it by today, I'll incurred additional charges, is the bank going to be responsible for this? And the timing is too rush for me to get the funds from another bank. I could only reckon that my funds that I transfered out is too little and SCB is not interested in the small amt of revenue that I'll be provide for this transfer.

              Pls kindly assIst to revert with a solution by today, else, I should write in to media to express the displease in the services by you bank.

              The reply that I've gotten on Wednesday was that they'll transfer the funds into my account by 2pm, 29 March 2012, which was today.

              When I check the account, not only not a single penny has been transfered but the staff did not get back to me even till this point when I was writing this complain on a complaint portal.

              The kind of over promising and under delivering service that I have gotten not only caused my fustration, it also made me incurred a $10k forfeited deposit which I have place with the seller for the property.

              They don't even have the courtesy to give me a call back to explain in relation to the whole screwed up process! I would urge anyone who have accounts with SCB to think twice before doing a fund transfer with the bank.

              The whole process sucks and they delay in the funds bring transfer will only be giving yourself not only fustration but in situation like mine, being slapped with forfeited penalty. This lesson is too expensive and I've lost my dream property and I can only reckon that it is due to the revenue that I'll be contributing to SCB is too little and that is the reason why they are not at all interested in doing business with me.

              I hope after reading my real life experience, anyone who might want to do business, pls give it a serious second thought.

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                • Re
                  redress.me Apr 01, 2012

                  I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is: http://redress.me/view_post.php?pid=2099

                  0 Votes

                Standard Charteredamnesty program

                I have been reaching out to Standard Chartered PH for a payment assistance program for the longest tI'me since I want to settle my obligation with this company.in Nov 2011, After several repeated attempts of asking them to help me settle my account, they finally informed me that I will qualify for the program if I settle at least P2, 500 within a certain period. After proving them with the payment info., they told me that I will receI've an email with the application form. After no emails was sent, I called them 2x to follow up on this. Every TI'me I call I get an assurance that this will be sent. Finally after waiting still with no email, I called them once again only to be informed that they did not follow up my application form to the Admin since there is no use as it was already too late to submit it. They are even saying it was sent to me. I am constantly checking my mailbox, even my junk mail but no application form was sent by them.
                Sheryl Cruz (Supervisor) spoke to me and guaranteed that if I pay P2, 500 (Dec), she will make sure that the application form will be sent to me. After paying, I did receI've an application form. I submitted all the documents needed. Lo and behold, after several emails that I've sent to them, I never got any response. I was following up on my application and is asking about the status but not 1 email was sent to me to reply. January 2012, I got 2 calls from the credit department asking me to pay for my dues. I told them that I have a pending application for their amnesty program. The 1st agent even told me that I am using the program as an excuse so that I wouldn't pay. When the 2nd agent called, she also was asking for payment and when I told her that I have pending application with their program, it was like she didn't know anything about this. she asked probing questions like if I have receI'ved an application form, if I knew this program was for approval, etc. it seems that there is no record that I even applied for their amnesty program! the agents have no idea what I'm talking about. the last rep told me that shell get back to me to verify this and that was a week ago. I haven't heard from them so far. but I'm sure if I hear from them it is to inform me that I did not pass or did not qualify. The agent by the way told me that I need to pay at least P5, 000 to qualify again, for the 3rd tI'me, to the amnesty program. I told them I did not qualify in the first place, how come I was never notified through email, mail or even through phone call. no one can gI've me an answer. I felt like I was cheated and the supervisors that I was speaking with are all unprofessional! I was the one bugging them in the first place that I want to settle my account. all I'm asking from them is a payment assistance that is possible in my situation. the computation that they gave me P800 per month was very realistic for me as I am a single mother of 2.

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                  • Tw
                    twishi Jan 17, 2012
                    This comment was posted by
                    a verified customer
                    Verified customer

                    yes i know that, but what i am trying to explain here is that i feel that my application wasnt forwarded at all. the reps calling me have no idea that i even have an application with them. once i inform them that, they can immediately respond that i did not qualify. how can they know the result if they even dont know about it in the first place. now they are asking me again to pay at least P5000 to qualify again, for the third time, for the amnesty program. i have been in touch with them for the past months asking for any kind of payment assistance as i want to end my obligation with this company. i thought i finally got it with this program but they are just giving me the run around.

                    0 Votes

                  chartered trust bank united kingdomchrtered trust bank united kingdom not interested to transfer my minning funds into my local bank account

                  Respected Sir/M
                  my name is bikramjit singh. I am winner in 3rd intercontinental draw. I request to complaints board read the statement clearly that chartered trust bank said that you are required to make your account activation deposit on or before the 4th of october 2011. I already delivered confirmation deposit slip to complaints investigation bureau which I was sent to chartered trust bank united kingdom dated 4th of october 2011 from me. I already sent all the proofs to complaints investigation bureau united kingdom. complaints investigation bureau united kingdom ignored all the true statements. complaints investigation bureau united kingdom said that we were informed you that you sent your deposit confirmation slip to them late and your account was deactivated. I already delivered all the proofs which I delivered to chartered trust bank united kigdom dated 4 of october 2011 in united kingdom banking hours according chartered trust bank united kingdom statement. now I inform to complaints board that chartered trust bank united kingdom & complaints investigation bureau not interested to transfer my winning funds into my local bank account with lame excuse. according law nobody can refuse this confermation deposit slip. according law FORIGN EXCHANGE MANAGEMENT ACT 1999 chartered trust bank united kingdom defaulter if the refuse this confirmation deposit slip bcoz under law statement ACT1998 there is no need to pay anything if the payment transfer in vaild time into the chartered trust bank united kingdom correspondence account according statement. I already sent confirmation deposit slip to complaints investigation bureau united kingdom which was sent to chartered trust bank united kingdom dated 4th of october 2011 from me in united kingdom banking hours. under law FORIGN EXCHANGE MANAGEMENT ACT 1999 there is no need to me pay anything extra to chartered trust bank united kingdom becoz according statement comfirmation deposit slip delivered to chartered trust bank united kingdom dated 4th of october 2011 from me. now with lame excuse chartered trust bank united kingdom said to me note thae due to delay in sending us your account activation deopist there is going to be an extra charge to be paid by you. there is no need need to me to pay enything extra to chartered trust bank united kingdom because I already delivered deposit confirmation slip to chartered trust bank united kingdom dated 4th of october acording chrtered trust bank united kingdom statement in unted kingom banking hours I already delivered all the proofs to complaints investigation bureau united kingdom. now I request to complaints board that please immediately activate my account in chartered trust bank united kingdom and transfer my winning funds into my local bank acccount.. chartered trust bank united kingdom not interested to pay me my winning funds with lame excuse.


                  BIKRAMJIT SINGH

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                    • Si
                      singh honey Oct 22, 2011
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Respected Sir/Madam,


                      i request to complaits borad resd the statement clearly that chartered trust bank said that you are required to make your account activation deposit on or before the 4th of october 2011.i already sent confirmation deposit slip to complaints investigation bureau which was sent to chartered trust bank united kingdom dated 4th of october 2011 from me.i already sent all the proofs to complaints investigation bureau united kingdom.complaints investigation bureau united kingdom ignored all the true statements.complaints investigation bureau united kingdom said that we were informed you that you sent your deposit confirmation slip to them late and your account was deactivated.i already sent the proofs which i delivered to chartered trust bank united kigdom dated 4 of october 2011 in united kingdom banking hours according chartered trust bank united kingdom statement.now i inform to complaints board chartered trust bank united kingdom & complaints investigatio bureau not interested to transfer my winning funds into my local bank account with lame excuse. according law nobody can refuse this confermation deposit slip.according law FORIGN EXCHANGE MANAGEMENT ACT 1999 chartered trust bank united kingdom defaulter if the refuse this confirmation deposit slip bcoz under statement law 1998 there is no need to pay anything if the payment transfer in vaild time into the chartered trust bank united kingdom correspondence account according statement.i already sent confirmation deposit slip to complaints investigation bureau united kingdom which was sent to chartered trust bank united kingdom dated 4th of october 2011 from me in united kingdom banking hours.under law FORIGN EXCHANGE MANAGEMENT ACT 1999 there is no need to me pay anything extra to chartered trust bank united kingdom becoz according statement comfirmation deposit slip delivered to chartered trust bank united kingdom dated 4th of october 2011 from me.now with lame excuse chartered trust bank united kingdom said to me note thae due to delay in sending us your account activation deopist there is going to be an extra charge to be paid by you.there is no need need to me to pay enything extra to chartered trust bank united kingdom because i already delivered deposit confirmation slip to chartered trust bank united kingdom dated 4th of october acording chrtered trust bank united kingdom statement in unted kingom banking hours i already sent all the proofs to complaints investigation bureau united kingdom.now i request to complaints board that please activate my account in chartered trust bank united kingdom and transfer my winning fuds into my local bank acccount..chartered trust bank united kingdom not interested to pay me my winning funds with lame excuse.


                      BIKRAMJIT SINGH

                      0 Votes
                    • Si
                      singh honey Oct 28, 2011
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Respected Sir/Madam,


                      my name is bikramjit singh.i actually emerged winner in the 3rd stage intercontinental draw. i request to complaits borad read the statement clearly that chartered trust bank said that you are required to make your account activation deposit on or before the 4th of october 2011.i already sent confirmation deposit slip to complaints investigation bureau which was sent to chartered trust bank united kingdom dated 4th of october 2011 from me.i already sent all the proofs to complaints investigation bureau united kingdom.complaints investigation bureau united kingdom ignored all the true statements.complaints investigation bureau united kingdom said that we were informed you that you sent your deposit confirmation slip to them late and your account was deactivated.i already sent all the proofs to complaints investigation bureau which i delivered to chartered trust bank united kigdom dated 4 of october 2011 in united kingdom banking hours according chartered trust bank united kingdom statement.now i inform to complaints board united kingdom that chartered trust bank united kingdom & complaints investigatio bureau not interested to transfer my winning funds into my local bank account with lame excuse. according law nobody can refuse this confermation deposit slip.according law FORIGN EXCHANGE MANAGEMENT ACT 1999 chartered trust bank united kingdom defaulter if the refuse this confirmation deposit slip bcoz under statement law 1998 there is no need to pay anything if the payment transfer in vaild time into the chartered trust bank united kingdom correspondence account according statement.i already sent confirmation deposit slip to complaints investigation bureau united kingdom which i was sent to chartered trust bank united kingdom dated 4th of october 2011 from me in united kingdom banking hours.under law FORIGN EXCHANGE MANAGEMENT ACT 1999 there is no need to me pay anything extra to chartered trust bank united kingdom becoz according statement comfirmation deposit slip delivered to chartered trust bank united kingdom dated 4th of october 2011 from me.now with lame excuse chartered trust bank united kingdom said to me note thae due to delay in sending us your account activation deopist there is going to be an extra charge to be paid by you.there is no need need to me to pay enything extra to chartered trust bank united kingdom because i already delivered deposit confirmation slip to chartered trust bank united kingdom dated 4th of october acording chrtered trust bank united kingdom statement in unted kingom banking hours i already sent all the proofs to complaints investigation bureau united kingdom.now i request to complaints board that please immediately activate my account in chartered trust bank united kingdom and transfer my winning fuds into my local bank acccount..chartered trust bank united kingdom not interested to transfer my winning funds into my local bank account with lame excuse.


                      BIKRAMJIT SINGH

                      0 Votes
                    • Si
                      singh honey Nov 02, 2011
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Respected Sir/M
                      my name is bikramjit singh.i am winner in 3rd intercontinental draw. i request to complaints board read the statement clearly that chartered trust bank said that you are required to make your account activation deposit on or before the 4th of october 2011.i already delivered confirmation deposit slip to complaints investigation bureau which i was sent to chartered trust bank united kingdom dated 4th of october 2011 from me.i already sent all the proofs to complaints investigation bureau united kingdom.complaints investigation bureau united kingdom ignored all the true statements.complaints investigation bureau united kingdom said that we were informed you that you sent your deposit confirmation slip to them late and your account was deactivated.i already delivered all the proofs which i delivered to chartered trust bank united kigdom dated 4 of october 2011 in united kingdom banking hours according chartered trust bank united kingdom statement.now i inform to complaints board that chartered trust bank united kingdom & complaints investigation bureau not interested to transfer my winning funds into my local bank account with lame excuse. according law nobody can refuse this confermation deposit slip.according law FORIGN EXCHANGE MANAGEMENT ACT 1999 chartered trust bank united kingdom defaulter if the refuse this confirmation deposit slip bcoz under law statement ACT1998 there is no need to pay anything if the payment transfer in vaild time into the chartered trust bank united kingdom correspondence account according statement.i already sent confirmation deposit slip to complaints investigation bureau united kingdom which was sent to chartered trust bank united kingdom dated 4th of october 2011 from me in united kingdom banking hours.under law FORIGN EXCHANGE MANAGEMENT ACT 1999 there is no need to me pay anything extra to chartered trust bank united kingdom becoz according statement comfirmation deposit slip delivered to chartered trust bank united kingdom dated 4th of october 2011 from me.now with lame excuse chartered trust bank united kingdom said to me note thae due to delay in sending us your account activation deopist there is going to be an extra charge to be paid by you.there is no need need to me to pay enything extra to chartered trust bank united kingdom because i already delivered deposit confirmation slip to chartered trust bank united kingdom dated 4th of october acording chrtered trust bank united kingdom statement in unted kingom banking hours i already delivered all the proofs to complaints investigation bureau united kingdom.now i request to complaints board that please immediately activate my account in chartered trust bank united kingdom and transfer my winning funds into my local bank acccount..chartered trust bank united kingdom not interested to pay me my winning funds with lame excuse.

                      BIKRAMJIT SINGH

                      0 Votes

                    The complaint has been investigated and
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                    Resolved
                    Standard Chartered — fraud

                    The senior financial advisor of scjl, anna pawlyszyn, told a string of lies in order to secure a sale of what...

                    Standard Charteredfraud by employee

                    I have to complain against the fraud done by the standard chartered bank employee just to get a commission sale.

                    The senior financial advisor at standard chartered jersey told me a long string of lies in order to secure a commission sale. when scjl lost our money they hide behind their lawyers. be very careful and do not deal with this dishonest bank, if you do you will regret it.

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                      • Su
                        sumesh pk Jun 03, 2012
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Thats a real truth or you can say its a naked truth behind this nasty people. i will say that do banking, take loan from any other bank but dont take from tis bloody bank and dont put urself in trouble.

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                      Standard Chartered / Customer Support Of Cc Departmentsc is worst bank in pakistan

                      Hello

                      Sc is proved is worst bank in pakistan. especially their customer support department is full with ill manered and mentaly corrupt staff. who do not know how to talk with the customers.

                      It is probably second time since past six months, but at both time, they tried to mis-treat me and were dealing like a joker.

                      When I said that I did not received cc statement, the cs guy said that how would we know that you do not receive a cc statement. later, he told me that your cc statement is dilvered to you on 13 september.

                      When I said that you must send an expensive sms too, when you send expensive statment through post. he said that for this purpose, we will have to have 5, 000 "bunde" men, in our office. later, he wanted me to write an email to his back, telling them how to implement sms system.

                      Lots of other stupid things from him. I am using cc, dcs from various banks. it had never happened to me with other banks. last time I send them email, this time too. but no action. instead, they are becoming worse than ever.

                      I shall strongly recommend not to use this ill-mannered bank for any purpose, I honestly telling you that I had an a/c and cc in this bank. I shall close my a/c in few days and then cc too. these mentals does not deserve to be contacted for services.

                      Thanks.

                      Saj

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                        • Sa
                          saj2go Oct 14, 2011

                          a slight change in the first line of the third paragraphs,

                          When I said that you must send an in-expensive sms too, when you send...

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                        • Bi
                          bilawal Aug 26, 2013

                          Their customer service is sucks

                          0 Votes
                        • Bi
                          bilawal Aug 26, 2013

                          I totaly agree with you. They offer me credit card & confirm that there will be no annual fees & they have charge me PKR3500 annual fees. Another thing i have requested them to 5 days back that i need the bank statement for the tax purpose still i havn't got it. I already close my account then credit card soon. Worst bank in pakistan & i will say omni account service is better than sc service.

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                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Standard Chartered Bank — cc uncollected bl usd $ 678.39

                        Respected Sir I would like to divert your kind attention towards the credit card transactions on my Card #...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Standard Chartered Bankworst bank ever

                        I totally agree standard chartered bank is worst bank ever.. never take any type of loan from standard chartered bank.. scb is a biggest cheater.. the dirtiest bank I have ever dealth with. they are bunch of hoodlums wrongfully entered in to the banking sector.in some bank may be one or two person are bad...
                        Here the total culture itself is so bad, even hiring the people with standard chartered experience will bring disgrace and harm to anywhere they work.

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                          Standard Chartered Bank. Chowpatty. Mumbaimanipulation of funds. breach of trust

                          Rs (1) lakh transferred from my personal account for an investment with bajaj allianz, without my approval by bank manager and staff member. immediate alarm expressed to the bank manager. after several calls and letters to the bank manager, till today, no response from bank manager about return of funds. written to the head office customer care standard chartered bank on 28th and 30th march. no concrete response received till date, only emails received stating "we are in receipt of your letter."

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                            The complaint has been investigated and
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                            Resolved
                            Standard Chartered Bankservice

                            This Bank has been a good bank several years ago.. I have seen the service levels dropping over the past thirty years with this institution. Just yesterday, a cheque that I had issued for Dhs.200, 000.00 (About 25 lakh rupees or $30, 000.00 was dishonoured by the bank for strange reasons!! I had more than this amount with them, and no one phoned me to check with me or verify with me any details. Obviously I will consider taking legal action against the bank. So beware before you issue large cheque amounts.

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                              The complaint has been investigated and
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                              Resolved
                              Standardchartered Banksalary account is not activated

                              Hi... my name is kumar, i've opended a salary account with standard chartered in bangalore and submitted all the documents. after 20 days also the account is not activated, if I check with the concern person she is telling that she has completed all the formalities from her end after that she is not sure about that, however she had collected all the documents from me.
                              This is one of the wrost kind of process and service from standard chartered bank.

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                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                Standardchartered Bank Dubaicharging of interest.

                                I have been using Standard chartered Bank since 5 years and also have a salary account with them. I took a loan by converting credit limit of credit card into cash. I had agreed on auto deduct of installment every month and deduction of final outstanding at end of term. At time of last payout, although there was enough balance in my account to clear out dues only minimum due was cleared by bank on due date. I got SMS notification of deduction around 9 am next morning. Whenever I withdraw cash via ATM I get SMS notification in 30 mins however in this case the SMS took a full 14 hrs to reach me. When asked the call center said it is the carrier who bears responsibility.

                                Once I got SMS i contacted the bank call center asking them why full balance has not been auto deducted. they said we only deduct minimum due which contradicted to what was discussed six months ago. I then immediately cleared all dues via phone banking since internet banking did not function in Internet Explorer 8 browser.

                                Surprisingly, I was charged finance charges by bank and inspite of my request to the contact center there was no rollback entertained. It looked very cheap to discuss 10 mins to discuss this minor issue for a full 15 mins. When I complained on email they asked to visit their branch to discuss the same. The cost of to-fro travel to the bank was less than amount I was asking to be rolled back. They decided to ignore replying to this point.

                                Another point is the Standardchartered has a Mail Box facility in the online banking website. All outgoing complaints made by you are never visible in "sent items" folder. Only incoming email responses are seen.

                                I get constant reminders for going "green" by opting for e-statements instead of paper statements. However they charge 100 AED for a paper statement on demand .Local banks like NBD in UAE only charge 10 AED for similar statement. StanC charges 50 AED for cheques from customer when the new rule was implemented in UAE recently to have forgery protected cheque books. I think it is bank who must bear cost to rollout cheque books instead of passing onto customer.
                                StanC is "still" working on fixing SEWA online payment since a few years when Mashreq has succeeded. Probably Stanc is not interested in fixing the integration to save some money at cost of inconveniencing customers. I like their punchline "here for good"

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