CB Banks Standard Chartered Bank Utterly disgraceful banking experience – total lack of transparency, accountability, and integrity

Standard Chartered Bank review: Utterly disgraceful banking experience – total lack of transparency, accountability, and integrity

Ramsey102938 of US

May 02, 2025 9:37 am EDT

Verified customer

Featured review

My experience with Standard Chartered Bank (SCB) Hong Kong has been nothing short of appalling. I feel compelled to share this in full to warn others — especially expatriates or international clients — about the level of dysfunction, misinformation, and outright negligence I endured.

Over the course of several months, I was repeatedly in contact with SCB Hong Kong regarding the status of my personal banking account due to some compliance situation (which I managed to complete and solve. I raised concerns about whether my account was at risk and was given written assurances — not once, but on multiple occasions — that my account was safe and not under review for closure.

Despite these assurances, I woke up one day to a letter (delivered 24 days after the date on the letter) to discover my account was to be abruptly and permanently closed within 30 days of the letter (giving me 6 days to sort this situation out). Not only was this a gross violation of trust, but it directly impacted my ability to manage personal finances and access funds.

What followed was extreme periods of customer service failure:

My emails were ignored or responded to with vague and scripted replies.

The hotline (if I got through or passed their 'security test' provided conflicting information, often contradicting what was said in writing.

No one took responsibility, and I was never offered a formal explanation or apology.

The closure happened despite clear documentation showing my attempts to resolve and clarify everything well in advance, which I have in writing (email copy).

Due to this mishandling, I was also forced to liquidate investment holdings at a loss, since I could no longer manage my funds via the SCB platform. This resulted in direct and unnecessary financial damage that could have easily been avoided if SCB had acted transparently and professionally.

Let me be clear: this was not a simple banking error. This was systemic failure, lack of communication, and what I believe to be misconduct and internal mismanagement. Even when I tried to seek clarity from the named individuals, they either did not respond or gave inconsistent answers.

I have since begun filing formal complaints with the following Hong Kong regulatory bodies:

Hong Kong Monetary Authority (HKMA) – for failure to follow fair banking conduct.

Hong Kong Consumer Council – for unacceptable customer service and communication.

Securities and Futures Commission (SFC) – due to forced liquidation of investment products without choice.

Independent Commission Against Corruption (ICAC) – due to suspicion of biased internal processes and negligence.

It is deeply disappointing that an international financial institution like SCB would operate with such a lack of transparency, human decency, and accountability, especially since I was with them for almost 10 years in Hong Kong.

If you value your peace of mind, access to your own funds, and honest communication — do not bank with Standard Chartered in Hong Kong.

Claimed loss: $10,000

Confidential Information Hidden: This section contains confidential information visible to verified Standard Chartered Bank representatives only. If you are affiliated with Standard Chartered Bank, please claim your business to access these details.

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Standard Chartered Bank emails

customer.care@sc.com

100%
Confidence score: 100%

Support

sonia.rossetti@sc.com

99%
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communication

kate.matthews@sc.com

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management

david.lawrence@sc.com

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victoria.jory@sc.com

99%
Confidence score: 99%

More emails

Standard Chartered Bank address

1 Basinghall Avenue London, EC2V 5DD, London, EC2V5DD, United Kingdom

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