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Standard Chartered Bank
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Standard Chartered Bank
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118 complaints
39 resolved 79 unresolved
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A
6:38 am EDT

Standard Chartered Bank - credit card service

Dear Manager,

I am writing about the incident happened with me.
I experienced pathic Service from your bank credit card department.
Service is very slow, your department did not share any application ID number. Your third party vendor is not responding, not giving any proper information about my application.

I was expecting world class service from your bank but result is just opposite.

Incident Details :
Date :15/4/17
Standard Chartered Vendor number : +91-[protected] (The centre which called me to provide your bank credit card.)

Incident Description :
15/4/17 : Vendor called me and told me about your credit card.
17/4/17 : Standard Chartered Agent came to my place and I have submitted all the require documents to him.
After this date, I have no information about my Application.
I have not receive any application ID, to track status and your call centre people (+91-[protected]) not responding properly.

So, I have no information and am completely clueless what the hell has been happening since 2 weeks.

Please do the needful asap. So that you do not loose customer in future.

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1 comment
S
Jul 31, 2017 7:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was given "Manhattan" Credit card by Standard chartered bank, where my salary account is.
I have never activated the said credit card, but now I have received a sms mentioning that - I owe an annual fees of R1178/- towards the bank as charges for the credit card which I never used/ activated.
There is no concerned contact person in the bank, who would attend to my grievances. I was asked to call via phone banking--- for response in vain.
This is highly annoying.
I hope this platform, would enable to get rid of the issue.

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J
3:31 am EST

Standard Chartered Bank - apathy in service delivery

On the 3rd of January 2017 I made an erroneous payment to my cable provider. On the 7th I proceeded to my local branch, wrote a letter justifying why that payment had to be reversed. I was told it would take 3 days. I returned to the bank on the 13th, I enquired why the matter had not been sorted. The staff gave me woolly narratives. I decided to be patient. The straw that broke the camel's back is when on the 25th of January I decided to see the branch manager for assistance. To my surprise, she made it clear that she would help me at her desecration! A not too subtle way of saying "I will help you when I want". I have never received this sort of treatment from any bank ever! StanChart takes the cake. I know I may not have that money reversed. I will not beg to have my money returned, for I know in Kenya, there is a culture of impunity and StanChart Kenya has decided to go down that route. I will close my accounts with StanChart with a heavy, sad angry heart.

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M
12:30 am EST
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Good Morning I am based in Gaborone, Botswana. I am a priority client. We have company accounts and personal accounts with your bank. We have been getting stuffed around for weeks by the personnel here in Botswana. We are trying to open a business forex account for my company Heart of Africa Gifts. Im about to loose an order for $9000 because nobody can...

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9:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Standard Chartered Bank - improper holding fund and worst customer service

On 3 August 2016, I sent the money USD 14,000 from Hong Kong to the payee’s account in Standard Chartered Bank in Malaysia.

They refused to deposit the money to payee’s account but they also not return my money back!

My bank in Hong Kong is keep sending message to Standard Chartered Bank, but they never replied. My money has been hold by Standard Chartered Bank in Malaysia for 3 weeks, and they never give me any reason!

The payee approached to bank branch to request return my money immediately and I even sent a complaint email to Standard Chartered Bank Malaysia directly, provide all the proof which show their bank is holding my money, but they still not do anything!

I can’t believe such a global bank can offer such worse customer service.

I still can’t get my money back until now, I feel so helpless!

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A
9:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Standard Chartered Bank - do once online transaction but debited the amount twice from my account

On 6th april 2016 I has did an online transferred to a third party holder by standard charted bank, I has just did once of the transaction but it was debited twice from my bank account! what a ridiculous matter. So that I has lodge a report to maybank customer service officer on 8th april 2016.
Every week I called up twice to checked about the status update. Until today 20th april 2016 still the customer service officer told me the same thing there's no response yet from the standard charted bank! this is really piss me off! i'm not so free and just sitting down to called every time.
The transaction debited twice is not a small amount and it was about rm6, 500! how can I be patient with that? that's not even my mistakes to do it twice! maybank customer service should look into it seriously! what kind of this lousy bank? not professional at all! I wonder how they been train as a customer service but does'nt help with customer!

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A
12:34 am EDT

Standard Chartered Bank - customer services handling is poor

I am Malaysian and now residing in overseas, there are few matters I overlooked as I was busy preparing my wedding in overseas. So I called the Customer Service Line from overseas to update my new mobile numbers and also my email addresses, they promised to call back within 3 working days and also via email but till now almost 2 weeks, nothing.

So I decided to call again to find out what is going wrong, they start telling me that they are call center and they cant do much. How am I supposed to go to the nearest branch to do the updates, Hello... why not they tell me in the beginning and rather let me waited for nothing. Wasting time. Other International banks have no issues on updating the contact numbers and address as long they verify everything is correct, at the same time they even send a mail as a notification that there some changes been made to the permanent address to confirm.

I hope Standard Chartered Bank will do something about it and please customer is always right, services comes first. I will never let anyone know that I was one the x staff from Standard Chartered Bank, so shameful with all these incident occurred.

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R
5:25 pm EST

Standard Chartered Bank - priority banking

I have been their priority banking customer for over 5 years and have suffered from bad service over these years. They don't respond to queries. One has to send reminders to them and finally to their seniors to get any response. They mess up service issues very now and then. The RM continues to change every 3 months on average. You are never notified of such chnage and one finds out only when he tried to contact his RM to find out that he has left and someone else has replaced him as your RM. The list can go on and on. I have lost track of bad incidents have had with this bank. Seriously thinking of closing my account there now.

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1 comment
S
May 03, 2016 6:33 am EDT

STANDARD CHARTERED UAE is the worst bank I have ever dealt with. They don't know the first thing about customer service. I have been their priority customer for over 8 years now and can write a book about their miss management, poor customer service, lack of knowledge of staff, poor communication and can go on and on. I hate them with passion and moved to Emirates NBD which I am extremely satisfied with.

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12:53 am EST
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On 31st december 2015 I had spoken to a customer executive from standard chartered bank card: request no provided by standard chartered card: [protected] where I was told excess amount of 3978.28 on my 4 blocked cards, and detailed exess as below: Excess amount rs 994.57 on card no: [protected], Excess amount rs 569/- on card no...

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R
3:54 am EST

Standard Chartered Bank - credit card ridiculous overdue charge

I got my SC credit card when I was in university. It was simple and easy for undergrads to apply for it as we just needed to submit our address proof and ID card. Everything was fine back then, I paid the minimum amount on time every month but they would still charge me a fee. Unlike my other two credit cards, they won't charge me any fee as long as I pay my minimum amount. I called the bank they said that I should pay it full. Regardless of whether the minimum payment has been, there will still be a fee. So, I let this go. Now, I didn't get to pay my bill for Sept and October as I was really having financial problems. I decided to pay off the charges in November. Suddenly, a debt collector calls me and says that the bank has charged me a 30% overdue fee. I said that I got a letter and I checked the amount online, my balance is only $12xxx (with the late and finance charges). He said that the bank charged me 30% overdue charge which resulted to $16xxx. I checked my transactions, they have all sorts of charges such as finance charge, late charge now a 30% overdue charge. How ridiculous! Seriously a THIRTY PERCENT charge? It's not like I didn't pay my card for 6 months or a year! I only missed out two months and I ALWAYS paid on time. Not to mention, the rude debt collector who threatened me that he would send someone to my home. I claimed that it was impossible as I'm at work during weekdays and he even asked me what time I got off work. How inappropriate! I paid off the $5xxx he demanded me to as I didn't want any more extra late charges. Overall, this is the WORST bank ever! I hold two other credit cards and never have I faced such encounter. Other banks would call me for a warning before they would start charging me anything! I cannot wait to cut this card off but it scares me that they'll chase me over some other annoying charges according to what I've read on this complaint board about Standard Chartered Bank.

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R
7:37 am EDT

Standard Chartered Bank - worst service

Let tell my story. I applied for a credit card within Standard Chartered UAE via Sales Agent. He promised me that I will get my card within only 3 days. That time I had financial issues, so I trust to Bank Agent and provided to him all the required documents. I signed cheque for 20, 000AED and application papers, but next day Agent came back and asked me to sing to other paper due to my signature was too big on previous cheque, I signed again (Now its two cheques, each 20, 000AED) Then 3 days...4 days... Now its already more than 10 days I'm waiting. It's fine I could wait, but the problem is there is no respond from Bank. Seems like they got my signature and "Halas" forgot about me. I tried to call to the Customer Care Center, but to be honest it's a worst and unprofessional CCC. Everyday I was asking them, then finally (I guess that Agent tired of me) he told me that its declined. I made a mistake that I applied for their service. Now I would rather go to any other local bank, where the staff much more professional.

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R
7:18 am EDT

Standard Chartered Bank - insisting me to pay the fraudulent online charges on my credit card

Standard Chartered is the WORST credit card that I ever had. I have always maintained a good credit standing with all my banks and this company is destroying everything! On august 2014 I received a text message about a php17, 000 charge on my card and is waiting for my reply for authorization, it was sent at 1:00am when I was already fast asleep. I read the message that morning and immediately called SC that I did not make such transaction, only to find out that there were 4 other unauthorized charges all made at the same time and day. I immediately complied with the needed dispute letter. And also followed up with their customer hotline several times on the status of my dispute. They initially reversed these said charges but then on Dec.2014 they charged back the 2 big amounts (17k and 36k+) that I already disputed and insisted that these were valid. They let go of the other 3 small amounts (1k+). I refuse to pay these amounts as I clearly did not make these transactions. I was even enrolled to secure pay wherein I need to enter in a PIN everytime I place an online transaction but these fraudulent charges did not go thru it but SC still insist it as valid. They have now been harassing me with collection calls and are threatening legal actions. Standard Chartered, I will face you in court if it will eventually come to it and will sue you for moral damages, harrasment and all others. You are destroying the good credit standing that I have worked so hard to maintain all this years. The Worst credit card company that I ever had to deal with.

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N
4:44 am EDT
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When you try to repay a loan the bank creates any number of hurdles. Ask for the amount outstanding, wait for 48 hours and then call them again. And when you call them again their systems are in my view programmed not to allow you get connected easily. I have almost always seen that they are unable to provide a consistent and correct value of the amount...

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L
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Sir, I am S. Dhamodaran I have a standard chartered bank credit card and I using this card for 5 years from 2010 to 2015 and my credit limit is 50, 000. But last year I got one message from standard chartered bank (we are decreased your limit for 10, 000 from the limit of 50, 000) I don't know why, but immediately I call to the customer care one person a...

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A
12:33 am EST
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I would like share my frustrating experience with Standard Chartered Singapore and create awareness about credit card late and financial charges. Due to I seldom use this card and have many bills to handle, I make extra upfront payment into my credit card account to avoid any late payment or financial charges (see attached payment history from May 14). On...

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5:42 pm EST
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Standard Chartered Bank - credit card fraudulent charges

I got SC credit card an year back. I did a few purchasing and waited for my first bill. But my wait was not getting over and the bill didn't reach me. I tried to call customer care of SC but they said your details do not match and we can't help with anything to know your billing details. I was helpless, I tried many times at customer care and asked them a way out but they refused to tell anything until verification details match. I started receiving reception calls and I told them about the situation, then they told me that your birth date has been wrongly entered in the system, you need to get it corrected by sending some documents. Meanwhile they arranged a pick up person to reach out to me and I paid the amount I spent through credit card. I saw that extra charges have been applied for bill overdue. I reached out customer care and this time I told them the birth date present in the standard chartered database, so my details verified. I told them the situation that these charges have been levied on me to which I am not responsible. They agreed to waive off that amount. Again In the next bill I received the interest charges levied and NOT waived off even after discussion. I again called customer care and asked the same, they again agreed but again they didn't waive that amount off. I sent multiple follow ups emails and calls but in vain.
Above this each time a new person replied with not knowing complete matter and I had to explain him/her again.
I felt harassed and helpless. They kept on promising to waive off sometimes full money sometimes part of it but it never actually happened and kept on calling for money. I finally asked SC to block the card and waive off all the charges and stop calling for money. If you see history of the credit card you would find that there are charges which have accumulated only for interest that SC has levied to me and that too not for my mistake.
And now I am being asked to pay money which I am not responsible for, neither I have left any money from paying for which I did purchasing, just the charges levied by bank, even which was the mistake of bank.
How is this justified I fail to understand.
I haven't even received any statements since last March 2014.
I have communicated hundred times to Pay.[protected]@sc.com, card.services. But each time a new person talks and even doesn't settle the matter. I am frustrated, irritated, exaspareted
I am not entitled to pay anything. If there are any dues regarding my purchasing, I'll pay happily. They do not close the matter after hundreds of follow ups. I do not have statements. I am not notified of increasing charges. The details are not getting updated in their system. Settlement is not happening. No communication from bank. Please help me

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3:52 pm EDT
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I want to use this opportunity to seek for the assistance of the police and the law enforcement agents in Malaysia to get this so call Scammer ZAITON BINTI MOHD NOR arrested, you have accounts in nearly all the Banks in Malaysia, everybody should be careful whenever you deal with her because definitely you must be scammed Malaysian Banks please take note...

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G
1:42 am EDT
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Standard Chartered Bank - credit card billing - cheating

Sir, I have a Standard Chartered Credit card. Last month due amount is 68, 328/-. Minimum pay amount is arounf 4, 000.00.However i paid 15, 000/- before the bill date. In next month bill they have charged interest of about 3, 118.94/-.

When i inquired with Bank, they told that they will charge interest from the date of transaction @3.5% per day for the whole amount of 68, 328/-.

I have three more credit cards with other banks. Normally interest rate will be calculated for the unpaid amount only.Could you please look on to this.

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1 comment
S
Nov 03, 2014 10:53 am EST

Hi Sir, I am satheeskumar, I used HDFC credit card, and my credit limit is 13000 only. I paid some dues on the crdit, and i was unable to pay the rest dues, again i drop money to my account which is the same bank that i am using the credit card.
When i dropped the amount on the day itself the hold the amount for credit card bill payment.. more then 4 times they hold the amount on every month 3rd, and keep on hold till 10 to 15 days from the billing date 3rd of every month.
After that the debited it, but they put overdue charges with the interest. if they debit the amount at the same day that they hold, i will not go under any extra Chargers, Please have look on this and educate me on this.
Please do the needful. Cell: [protected]

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V
1:16 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I am now beginning to feel very concerned about my account in Standard Chartered bank. My office which banks with SC had me open an account in SC to credit my pay. It took three attempts over a period of five months for the bank to open my account, due to their negligence and incompetency. I had to fill up the forms and submit all the details and evidence...

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10:40 pm EDT
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Standard Chartered Bank - maintenance charges on my savings account

My balance in this savings account has been at around Rs 110, 000 for several years now. But the bank started charging maintenance fee on my account, without notifying me of a policy or limit change. Upon inquiry, I was notified that my account was categorized as a "Preferred" account and hence a minimum balance of Rs 2 lacs is now needed. But this was no communicated to me in time. I have now transferred more funds to the acct as per advice from the "Relationship Manager" of my account. But since then I have not been able o get any response from her, even though I have sent three emails and tried calling her twice!

Meanwhile, I have noticed some strange patterns in these charges levied on my account. It almost appears that the bank is simply charging my account whenever it wants to, however i wants to! I wrote to customer care team, they sent me a lengthy email, but their explanation does not match with their own charges!

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J
11:16 pm EDT
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Standard Chartered Bank - not a global bank

These guys are just doing whatever the USA says.
If the US says "Jump" they don't bother to ask "How High?" They just hop like frogs on speed.
If you actually have a legitimate global business, it's best to take your business elsewhere, this is not the bank for that.
http://standard-chartered-bank.com/

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2 comments
S
Jul 19, 2013 10:01 am EDT

while surrduring card (No [protected]) wrongly paid aditional amt Rs.8044.00/- witch is reflecting in my monthly statement. even macking regrus follow up bank is unable to pay money back.

N
Jul 03, 2007 12:00 am EDT

Please beware of Standard chartered credit card supplier department. I paise just 40 paise less, and after one year without being in touch or informed by Bank. Bank came up with huge amount with penalty + interest. SO I 40 paise has been now a huge huge amount. Great business by Bank. Please be careful!

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Standard Chartered Bank contacts

Phone numbers

+44 207 885 8888 +1 212 667 0700 More phone numbers

Website

www.sc.com
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