Spirit Airlines — lost luggage
2800 Executive Way
On March 11, 2007 I went on a family vacation/honeymoon and flew Boston to Fort Lauderdale Florida via Myrtle Beach SC with Spirit airlines. We arrived in Fort Lauderdale and our luggage didn't arrive. Everything my son and I had was in the luggage. We were debarking on a Carnival Cruise the following afternoon out of Miami. We were told to stay in Fort Lauderdale and they would retrieve our luggage as it had been taken off the plane in Myrtle Beach. We had nothing with us at all and had to get a hotel and buy enough stuff for the night. We were assured that we would be reimbursed for the items purchased as well as the hotel. I was in constant contact with the airline after the next flight from Myrtle Beach arrived. My luggage didn't show. We drove to Miami in the morning and they said the luggage would be there at the port. It wasn't. I had to make several stops trying to get a duplicate birth certificate as mine was in my luggage and I needed it to board the ship. I literally called Spirit every half hour to the point where they were annoyed. Once I arrived at the port of Miami I was informed that they in fact never knew where my luggage was and that I had been misinformed. Both my son and myself had only what we had purchased in Fort Lauderdale and my new husband had a duffle bag with his clothing. They assured me that I could purchase clothing on the cruise ship and I would get my money back. It was spring break on the ship and most clothing was the size of a thimble but we got T-shirts and shorts for that night as were stopping in Key West in the morning. And again I was told it would most likely be brought to that port. The cruise ship did absolutely nothing for us with the exception of giving us each a T-shirt and a very small attache case with/ soap, toothbrush and a comb. We did not go on this trip with an unlimited amount of cash so that too was going to become a problem. When we arrived in Key West our luggage was still not there and now I had to spend the entire stop trying to but clothing, makeup, hairdryers and all of the things we needed to make it through the rest of the cruise and the days that we had planned after the cruise was over. We did not go on this trip with an unlimited amount of cash so that too was becoming a problem but I was told with certainty that I would receive compensation for the items purchased was going to become a problem. I asked them how much we could spend and they just kept saying as long as it was in reason they would reimburse me. By the time we had reached Calica Mexico I had drained the account of over 1000.00 to purchase all of the items that we needed and that was by far anything elaborate and as a matter of fact the clothing purchased was not even adequate for us to attend the evening dinners or the captains supper. When we arrived in Calica the airline called and asked me if I would be able to drive to another part of Mexico to retrieve my luggage if they could get it there. I asked them not to send it to Mexico as I did not have a rental car and would be too nervous that I would get lost and by this time funds were becoming a issue. I never received the luggage. I have filled out the lost luggage forms , sent them return receipt and still have received nothing. They also informed me that they would give me money for the contents of the luggage or the replacement clothing and not both. Which was clearly not what I had been told from the beginning. They then inform me that they will not pay for cameras (even disposable), jewelry (even costume) perfume, cosmetics, eye glasses, sea sickness medication, contact lenses and much more. All items that I had. They basically will pay only for my clothing and nothing else although I have the receipts for everything. I have called the company a dozen times and they wont talk to me and just have you leave a message that they do not return. It has been three months and I have heard nothing. I have lost so many items in the luggage that cannot be replaced. I had the gown that I wore when we were married as well as many shower gifts I had received. The trip was a total failure and we were not even able to do any shore excursion when we were on the cruise as I had to shop and run around looking for the luggage at each port. I don't know what to do next. Any suggestions would be appreciated. I feel they should have to at minimum be held accountable for all of the items purchased and those that were lost. Any help you can give me is appreciated.
Sincerely, Tracey DeWolf.
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