Spirit Airlineslost luggage

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Spirit Airlines
2800 Executive Way
Miramar Florida
[protected]

On March 11, 2007 I went on a family vacation/honeymoon and flew Boston to Fort Lauderdale Florida via Myrtle Beach SC with Spirit airlines. We arrived in Fort Lauderdale and our luggage didn't arrive. Everything my son and I had was in the luggage. We were debarking on a Carnival Cruise the following afternoon out of Miami. We were told to stay in Fort Lauderdale and they would retrieve our luggage as it had been taken off the plane in Myrtle Beach. We had nothing with us at all and had to get a hotel and buy enough stuff for the night. We were assured that we would be reimbursed for the items purchased as well as the hotel. I was in constant contact with the airline after the next flight from Myrtle Beach arrived. My luggage didn't show. We drove to Miami in the morning and they said the luggage would be there at the port. It wasn't. I had to make several stops trying to get a duplicate birth certificate as mine was in my luggage and I needed it to board the ship. I literally called Spirit every half hour to the point where they were annoyed. Once I arrived at the port of Miami I was informed that they in fact never knew where my luggage was and that I had been misinformed. Both my son and myself had only what we had purchased in Fort Lauderdale and my new husband had a duffle bag with his clothing. They assured me that I could purchase clothing on the cruise ship and I would get my money back. It was spring break on the ship and most clothing was the size of a thimble but we got T-shirts and shorts for that night as were stopping in Key West in the morning. And again I was told it would most likely be brought to that port. The cruise ship did absolutely nothing for us with the exception of giving us each a T-shirt and a very small attache case with/ soap, toothbrush and a comb. We did not go on this trip with an unlimited amount of cash so that too was going to become a problem. When we arrived in Key West our luggage was still not there and now I had to spend the entire stop trying to but clothing, makeup, hairdryers and all of the things we needed to make it through the rest of the cruise and the days that we had planned after the cruise was over. We did not go on this trip with an unlimited amount of cash so that too was becoming a problem but I was told with certainty that I would receive compensation for the items purchased was going to become a problem. I asked them how much we could spend and they just kept saying as long as it was in reason they would reimburse me. By the time we had reached Calica Mexico I had drained the account of over 1000.00 to purchase all of the items that we needed and that was by far anything elaborate and as a matter of fact the clothing purchased was not even adequate for us to attend the evening dinners or the captains supper. When we arrived in Calica the airline called and asked me if I would be able to drive to another part of Mexico to retrieve my luggage if they could get it there. I asked them not to send it to Mexico as I did not have a rental car and would be too nervous that I would get lost and by this time funds were becoming a issue. I never received the luggage. I have filled out the lost luggage forms , sent them return receipt and still have received nothing. They also informed me that they would give me money for the contents of the luggage or the replacement clothing and not both. Which was clearly not what I had been told from the beginning. They then inform me that they will not pay for cameras (even disposable), jewelry (even costume) perfume, cosmetics, eye glasses, sea sickness medication, contact lenses and much more. All items that I had. They basically will pay only for my clothing and nothing else although I have the receipts for everything. I have called the company a dozen times and they wont talk to me and just have you leave a message that they do not return. It has been three months and I have heard nothing. I have lost so many items in the luggage that cannot be replaced. I had the gown that I wore when we were married as well as many shower gifts I had received. The trip was a total failure and we were not even able to do any shore excursion when we were on the cruise as I had to shop and run around looking for the luggage at each port. I don't know what to do next. Any suggestions would be appreciated. I feel they should have to at minimum be held accountable for all of the items purchased and those that were lost. Any help you can give me is appreciated.

Sincerely, Tracey DeWolf.

Responses

  • Ja
    Janice Zaidi Jun 29, 2007
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    Verified customer

    I agree that the customer service with SpiritAirlines is atrocious. I've now lost 2 bags with them, one going to my destination and one returning. No one answers the phone and when I went to the airport in Orlando, everyone seems helpless and powerless. No one is responsible for anything (it's not their job and therefore they can do nothing to help). Also no one has any information. I'm not even able to get the forms to file a claim, even after 2 weeks of losing my bag. What a "rip off".

    0 Votes
  • Ed
    Eddie Young Jun 30, 2007
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    Spirit airlines is the worst airlines I've ever dealt with. On Dec 16 2006 debarking from the Carnival Triumph Cruise. My family and I flew out of FLL to Laguardia Airport in NY. When we arrived to NYC, out 5 bags that we checked-in, 1 was missing. We filed a lost luggage form and the agent advised that she'll give us a call if the found it. I've tried calling and all their telephone service is voice activated, you can never get to speak to a representative until it's time to make a reservation or for them to take your money. I tried calling the claims dept 5x's and never spoke to anyone. I left numerous of voice mails and never had I received a response. I wrote the CEO of Spirit airlines twice and not once did he extend the courtesy to write or call me back. I faxed
    and mailed letter of my complaint/claim 5x's to the headquarters of SpiritAir at 2800 Executive Way, Miramar, Florida and not once did I get a reply (I have every fax confirmation). It's going on 8 months now and this situation has not been resolved. This is a non-professional organization whose sole interest is for their selfish monetary gains and not the interests of the customer.

    POTENTIAL FLAYER... BEWARE!

    2 Votes
  • Mi
    Michael D. Sep 08, 2007
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    Lesson learned... never, ever, ever put an irreplaceable item in checked luggage... passports, birth certificates, expensive jewelry must be carried on with you. I fly about six times a year and attempt to carry on anything and everything. Sometimes that isn't possible when going on an extended journey, but at least carry on enough clothes to last a couple of days. I've had too many bad experiences with lost luggage to check anything, it just isn't worth the hassle. Sounds like Spirit Airlines is really a hassle.

    1 Votes
  • Ma
    Matthew R. Owen Oct 14, 2007
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    I went to Las Vagas on June 11, 2007 from Detroit. When I arrived in Las Vegas my luggage was missing. I checked everyday with the baggage area at Macarren airport, nothing. After 45 phone calls to corporate I finally got a form for missing luggage. I sent the form back certified mail and its been over 45 days and I still haven't recieved any information from the airline. I have called corporate another 7 times and have yet to have my phone calls returned. Spirit Airlines owes me over $800. What to do now????

    1 Votes
  • Jo
    Jonathan Palm Nov 20, 2007
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    I purchased two tickets with Spirit Airlines to fly from Ft. Lauderdale to Managua, Nicaragua on Dec. 9th, 2007. I live in California, so in reliance on my contract with Spirit, I purchased two tickets from Ontario, CA to Ft. Lauderdale with Southwest Airlines.

    Spirit then rescheduled my flight from the 9th to the 8th. This necessitated that I change my flight with Southwest from the 9th to the 8th as well. This change with Southwest cost me $175.20. This cost is a direct result of Spirit rescheduling their flight.

    When I contacted Spirit about reimbursement, they told me that the only thing that I could do was to cancel my flight with them and get refunded my money for the price of the ticket. I declined to accept this option, because that would mean that I would have to pay for an unused flight to Ft. Lauderdale with Southwest, and it would cancel my vacation to Nicaragua. Reliance damages is the measure of compensation given to a person who suffered an economic harm for acting in reliance on a party who failed!

    0 Votes
  • Mi
    MIGUEL RODRIGUEZ Jan 19, 2008
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    I arrived at the spirit check in counter about 50 minutes before my flight at 1900.I stood in line outside at the curbside check for 10 minutes.When i finally got to the counter the spirit attendant told me that i was not going to make my flight because i did not have time but she said that i could make the next flight at 2130 (Which had open seats) but i had to talk to a supervisor.When i walked inside and spoke to the supervisor she was very rude and could care less about my problem all she said was you late and you have to pay extra to rebook for tomorrow.I told her that the attendant outside said their was space on the 2130 flight but the supervisor responded by saying i dont care you late you have to pay and then she smiled at me as if she was enjoying watching me suffer and anguish over missing my flight.As i tried to reason with her she told me that i was getting too hostile and please go stand in the corner until i cool down speaking to me as if i where a 3 year old child.At this point i was furious and told her i wanted to make a formal complaint of her and could she please give me her name at this point she refused to give me her name stating that i do not have to do that.As i stood at the counter thinking about what should i do i missed my flight i am stranded at the airport and i need to get to atlanta for a family emergency my only option was to pay the 130.00 penalty charge to rebook which brought my total to 379.00.I want this matter investigated and have this supervisor reprimanded. Please feel free to contact me at any time at the above contact information because i fully intend to carry this complaint all the way to the top of the organization if need be. Thank you for your time.Finally this supervisor which refuse to give me her name was a small female late 40's and she look like she was from the middle east or from pakistan.

    0 Votes
  • Jo
    John R. Supplee Jan 25, 2008
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    I had a trial membership in the $9 dollar fare club and realized today the trial period ended today. I cancelled membership and recieved confirmation of such. I was checking my bank statement and found that Spirit had submited a electronic payment from my account today. I would like to request that they refund that amount to my account(29.95)

    0 Votes
  • Ta
    Tammy Mar 27, 2008
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    Help after reading this I'm scared now. We flew from Costa Rica to Ft.Lauderdale then made the connection to Detroit. by time we got in Detroit all, and i mean all, of our luggage was gone. also there were 4 other people in Metro whose luggage never showed up either .it happened in Ft. Lauderdale because we were all from different places that had to come to Detroit.

    1 Votes
  • Valerie Apr 03, 2008

    I booked a roundtrip flight for 2 from Ft Lauderale to St Thomas several months in advance on Spirit Airlines. Later I discovered the tickets were cheaper, but I could not cancel the first ones because I only checked REFUNDABLE on the flight there and not on the return flight.

    0 Votes
  • Ma
    Marc Apr 03, 2008
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    Read my letter to Baldanza after my recent experience with Spirit:

    Last week, my extended family (7 adults, 8 children) flew on your airline for our family vacation, from Atlantic City to Cancun connecting through Fort Lauderdale. Our experience overall was very unpleasant.

    Oh, there were bad things, such as:

    • Unanticipated fees of $60 for stowing luggage, routinely provided by other airlines in the cost of the ticket - albeit, I am sure I did not read the fine print when booking the ticket on line. Just as I did not read the fine print when signing up and paying $30 for the Spirit Air $9 Club. My bad, live and learn.

    • The lack of cleanliness inside the aircraft, in particular during our leg from Cancun to Fort Lauderdale. Our seats in one of the legs had a significant amount of Pringles chips and crumbs from other items of food.

    • Our luggage was not damp, but soaking wet when we received it in Cancun. I have flown in downpours of rain many times, and never did my luggage arrive anywhere near as wet as it did from this flight.

    Of course, if it were just these things, I would not have written this letter. Our experience went from bad to worse on our returning flight on Saturday, March 29, 2008. As an executive for a major professional services firm, I do a great deal of traveling, and I never had an experience even close to what I experienced Saturday evening.

    The leg of our flight returning from Cancun to Fort Lauderdale was about one hour delayed due to weather issues. But, we were not worried about missing our connection. After all, Spirit is well aware that there were many people on our plane that were connecting through to Atlantic City. Spirit managers also must have known there were no other flight options for days if these connections were missed - after all, it was Saturday of a spring break week in a southern Florida city. These worries were further eased when the pilot announced, late in the flight, that all connections out of Fort Lauderdale were going to be held to accommodate our late arrival. Cries of joy and relief filled the plane.

    Once landing, my niece, who was connecting to Orlando and had carry-on luggage only, went ahead of us. After we cleared customs and were allowed to turn cell phones on, we received and urgent call from our niece, who said that there was a "last call" for boarding for Atlantic City. Our niece went to the gate, and explained to the Spirit representative (I will call her "Plum") that her family of 15 people was rushing to recheck luggage and get through security to get to the gate. Plum told my niece if they did not get there in time, she was shutting the door.

    Though surprised, we were still comforted by the pilot's comments on the plane. Nevertheless, we rushed to recheck bags, even though the Spirit representatives were clearly disorganized and hopelessly overwhelmed and unprepared for the rush of people they were facing. We raced through security as fast as possible and literally sprinted to the gate. As we approached the gate, Plum saw us coming and quickly closed the door.

    Plum refused to acknowledge us in any way when we questioned her as to why she had closed the gate. Instead, as certain members of our group became hysterical at the shock of what had happened, rather than providing any explanation at all Plum called the Transportation Security Administration (TSA). After TSA arrived and calmed down our group, Plum agreed to discuss our options.

    When helping us work through our options, Plum explained to us that the best she could do is rebook us on the next available flight, Tuesday, April 1, 2008, which was three days later. When we asked if she could rebook us through another airline, she said no, but that we could walk up to the other airline counters ourselves and make such arrangements on our own. When we expressed shock at how we were being treated, Plum was clear that Spirit was working within federal guidelines, which surprisingly to us seemed to be about as good as nothing. We asked to speak to a manager. We waited for several hours, and the manager did not come speak with us. Finally, Plum did mention that Spirit might be able to refund the final leg of our trip. Of course, we would need to wait until that is processed, and naturally we are still waiting for our refund.

    Now after 11pm on Saturday night, with 8 young children in tow, the adults discussed our options. Waiting three days until Tuesday and flying Spirit was not an option. The adults work, including one starting a new job and another speaking at a conference Monday morning. Besides, the kids have school Monday. Booking with another airline was also out of the question. Since it was spring break week, no flights were available Sunday, and a Monday flight, just one-way, would cost my family of five more than $2 thousand. In the end, we accepted the only possible alternative - we rented minivans and drove, through the night, the next day and into the next night, from Fort Lauderdale to the Philadelphia area, more than 20 hours.

    It was not just our group - the terminal was filled with people that had to wait up to five days to travel to San Francisco, LA, Detroit. Similar story to ours - Spirit could not wait just a few minutes to accomodate weather delayed connections.

    Before leaving Fort Lauderdale, to cap off our Saturday night, we spoke with representatives at the car rental company (Avis) about our predicament. We did not need to mention the name of the airline - they guessed Spirit themselves. They also told us that this happens with Spirit all the time.

    Since returning, I have read many stories similar to ours on the internet. The level of disrespect Spirit shows its customers is absolutely shocking. It is true that our flight would have been delayed if the flight had waited five to maybe ten minutes for us to board. Any other airline I have ever taken would have acknowledged the delay was outside of the control of the passengers, realized five or ten minutes is immaterial in airline travel, and held the plane - - particularly for 15 passengers. And if money is all you care about, your rates were not even that low. We flew because of the convenience of leaving from Atlantic City, since we were together at a family event the day before in a nearby town.

    We are filing this letter as a federal complaint and with a variety of consumer affair sites. My family and I do not want anything from your airline. What we do want is for others to understand the lack of respect your airline has for its customers, so a fantastic vacation does not get ruined for another family because they chose to include Spirit in their plans.

    Best of luck with the future of your airline and your careers - you will need it.

    0 Votes
  • Ru
    russell dugan Apr 08, 2008
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    worst airline ever, didnt send our luggage with us to costa rica, didnt get our bags until 7 days later(half of our trip) everyday the guy at the airport said it was being sent down to us so we would sit around the hotel waiting for nothing. Plus he wanted to charge us for our bags being sent to us. my girlfiends bag was damaged so we had to buy a suit case in costa rica(never been paid back) tons of delays and to top it off they didnt send her bag back to lax. what a joke

    1 Votes
  • Tn
    tnp Apr 25, 2008
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    Verified customer

    NEVER FLY SPIRIT AIR SPIRIT AIRLINES OR SPIRITAIR.COM
    I usually only write internet entries when the service was impeccable, but in the case the service was the worst I have ever received!
    I have yet to receive appropriate assistance for my missing luggage that was never put on the plane! How do you manage to fail to load all luggage, and not once but regularly because I have read this complaint multiple times now in the week that I have been waiting for some info. on my luggage.
    Spirit airlines holds no value for the people keeping it running!!! There is no customer service, only answering machines and incompetent representatives that book tickets and take your credit card info... they are incapable of doing anything else (don't blame them, they are outsourced and probably have no idea how Spirit Airlines conducts business)
    What I would like to know is if this has been going on for forever, why is it that we do not hear about their horrible and unreliable service. If I would have known how prevalent lost baggage and non existent customer service was, i would have never flown with them, because now I am spending far more to replace my lost items than I would have to fly with another airline.
    WE ALL NEED TO FILE COMPLAINTS W/ SPIRIT, the governing federal agency allowing this nonsense, and the public so that Spirit can be forced to change its policies.
    NEVER FLY WITH SPIRIT AIRLINES!

    2 Votes
  • Je
    jerry lewis Jun 19, 2008

    My wife and I had tickets for Cancun MX april 1st 2008. My wife called Spirit Airlines and told them the situation with my mother, Their response was to bad!!! My mother was buried on april 1st 2008. She emailed spirit air and said mail the original death certificate with a self addressed envelope if we wanted it back, which we did.

    Awful service, beware people!

    2 Votes
  • Ch
    Chris Jul 23, 2008
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    Verified customer

    These company has charged my credit card 3 times for $40 each. For what, I don't knwo. It's iImpossible to speak with a customer service rep that can actually help me. They have not responded to any of my emails or messages. This is by far the worst company I have ever dealt with in my life.

    2 Votes
  • Ad
    ADRIANAFELIX Jul 31, 2008
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    SPIRIT AIRLINES THE WORST *****SAVE YOUR HEAD SOME HEADACHES DONT DEAL WITH THEM...FRAUD THEY CHARGE MY ACCT, I NEVER BOUGHT THE TICKETS ...PLEASE STAY AWAY FROM THEM.

    2 Votes
  • Sh
    Shernett Aug 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Spirit airways has the worst customer service,
    I booked a ticket for my husband and son, upon returning they were unable to put my son who is a baby (26 months old) on the flight on an international flight, from Kingston JA to Fort Lauderdale Hollywood International airport. They knowledge of my son's DOB prior to purchasing the ticket because I specifically stated his age and wanted to know exactly what are my options.
    I spoke with customer service by the name of Monica on 07/25/2008, who charged my credit card.
    To my surprise my son was unable to return home on the flight because of their negligence. I was on the telephone pleading to them no one helped instead they put me on hold for two hours only to be disconnected.
    I feel like I've been ripped off, and this situation should get recognized, because it should not happen to anyone else.
    Spirit Airlines should pay for their negligence.

    0 Votes
  • Ro
    Roberto Reyes Nov 18, 2008
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    Spirit Club Promotions, charged to my Washington Mutual Credit card the amount of $39.95, without my consent, I, wrote them a letter that I, was not interested in that promotion and to scratch my name of that promotion.

    0 Votes
  • Valerie Dec 04, 2008

    On September 8th, we booked rd trip service on Spirit Air to travel on 11/14/08 from LGA to Detroit with return on 11/16. Arriving at the airport with plenty of time, we were informed that the flight was cancelled, that the next flight we could fly was the following day and that Spirit Air has no relationship with any other carriers, therefore, no reciprocity. Being on a real schedule, due for a family celebration that evening and being Sabbath Observant Jews, travel of any kind was not at option for Saturday or for that matter, any flight that could not guarantee arrival in Detroit before 4 pm. We were forced to spend $575/ticket for our family of 5 to meet our commitment. Spirit has no similar ethic. They run a shoddy, fly by night, disgusting excuse for an airline. Service and customer satisfaction is antithetical to their scheming ways. On our alternate flight we met another family who had paid the same price for their original seats to American Airlines that we had to Spirit. When American cancelled their flight they provided them with car service to EWR airport, arranged their new flight and covered all the expenses. We were devastated. Spirit's practices should be reviewed by the FAA. There is no standard of care. This is a disgusting airline. We felt like we were in a third world country.

    0 Votes
  • Mr
    Mr. Reddy Jan 05, 2009

    Jan 5th 2009..
    Horrible airlines...
    My wife and kids (1.5 yrs & 4.5 yrs) travelling from DC to Ft.Laud(Miami).

    she waited for 3 hrs at the airport at the last minute flight got cancelled, they gave 2 options either rebook for next day morning or refund.

    she rebooked for next day morning, next day morning went to airport and again flight is delayed for 3 hrs, now after waiting 3 hrs again they cancelled second time, Shame on them... happened twice
    Shame spiti does'nt have no backup plans at all.

    Now the lady at the counter said they can do is refund or rebook.

    My wife with kids its totally not easy.

    Spirit airlines really a shame less mgmt. no customer service.

    Victim of Spirit Air...

    0 Votes
  • Do
    Don Mar 25, 2009

    Booked a flight on Spirit Airlines 2 months ago from Atlantic City to Myrtle Beach nonstop.Last week received a email from Spirit Airlines that the flight will not run in April.They booked me from Atlantic City to Ft Lauderdale and then back to Myrtle Beach what B.S.(9 hours)
    They have a $9.00 fare club but have cancelled all special $9.00 fares from AC to MYR.

    1 Votes
  • Sh
    Sherry Apr 06, 2009

    This $9 Fare Club is a joke, they never have any flights available when you try to book. But if you go in and try to book the flight for full price they have many seats available. I contacted the BBB and this is a rip off $9 Fare Club !! Do not be fooled like me, I am canceling my Free Spirit Credit Card and $9 fare club !!

    0 Votes
  • Jo
    John Mean May 17, 2009

    We flew from Fort Lauderdale to Chicago ORD on Spirit last night. Bumpiest flight ever. The pilots need to be retrained !! Bloody hell not even water's for free onboard.
    Guess what we learnt when we landed, our luggage didn't fly with us!
    We're put through the usual formality of recording it with the Baggage Claim staff at the Chicago Airport. Oh, they left a telephone number to call in case we need further assistance. Well that left us with nothing but return home in a hope that we'll see our luggage atleast the following day. The first flight from Fort Lauderdale was to land at Chicago ORD around 9am the following morning and which is the one that's supposed to bring us our luggage. We waited to hear from Spirit until noon before we called 'em. Nope, only went to voicemail with a nice message saying.. THANK YOU FOR CHOOSING SPIRIT.. BLAH BLAH BLAH. Yeah right!!
    We tried over and over again, but each time it went to the voicemail. Helpless and hopeless, we set off to the airport, 1 hr drive from where we live. The Spirit staff at the airport hasn't gotta clue where our luggage was. Surely it didn't arrive on the morning flight. They couldn't even tell where it is let alone when we'll see it. Needless to say who knows! Nobody!!
    We just returned home in dispair and distress. My girlfriend's pissed and I'm fuming. Looking at your reviews above, we've completely lost hope and don't know what to do next. Consumer court ??!! :(

    John

    0 Votes
  • Ny
    Ny_traveler Jun 24, 2009

    Wow. Exactly the same thing happened to me and my wife recently. We were trying to fly out of LGA to DTW and I ended up paying $600 extra for tickets on American Airlines at the airport because the next flight was in 8 hours. Then they gave me a hard time getting a refund even though they were the ones who cancelled the flight. I had to threathen them for an hour with a lawsuit to get my money back. I don't know what happened to them. I used to fly Spirit a lot in the past and never had any problems. Now, I will never fligh Spirit again. They can keep their cheap fares to themselves.

    1 Votes
  • Je
    Jessica222 Jul 09, 2009

    I agree totally. I fly about 8 times a year and have never had issues with baggage. This is the first time I flew with Spirit and the first time my baggage was lost entirely (a couple times delayed baggage but received it delivered within 24 hours with American). I flew from DC to Fort Lauderdale to San Jose, Costa Rica. The woman at the airport was annoyed that she had to fill the claim and was very rude to me. She gave me an incorrect number to call regarding my baggage and even said they would call within 48 hours, which they never did. I went back to the airport, no one was at their counters OR in their offices so I went to baggage claim and had to wait 30 minutes for someone to come out to speak to me. She gave me the correct number. However, no one picks that number up, I literally had to call about 20 times to get through. I called their main baggage number in the US and still, no answer. Now I have claim forms to fax and the fax number doesn't pick up. Customer service is offshored in India and are very unhelpful. I have flown a lot in my lifetime and will NEVER FLY SPIRIT AGAIN.

    As for the consumer court case proposal, I would be more than willing to partake in a courtcase against them. We carry too much of our belongings in our baggage to wonder whether we will ever get them back or at least get reimbursed.

    1 Votes
  • Ji
    Jiminftlaud Jul 28, 2009

    While flying from Ft. Lauderdale to O'Hare on Sunday July 26, we arrived and found the automated check in device not working. Two agents pretended they did not know how to check us in. We had to get a supervisor. Then we get to the gate and they tell us the flight is 3 hours delayed due to weather. Checked the FAA site and no weather delays. Then they said ground delays. Also checked FAA site and found that was BS. What really happened is that they had a mechanical problem and did not want to admit, since they would owe every passenger a meal and possibly a hotel room.
    Then we get on the plane and it's dirty and the crew can barley speak English. Never will fly them again.

    0 Votes
  • Sp
    spiritairlineslawsuit Aug 10, 2009

    I flew spirit airlines this morning LAX to LGA with a stop over in detroit. It has been 20 hours since I landed and they still cannot locate my bag. They somehow know it is not in Detroit but do not know where it is.
    I don't need to go into details - they lost my bag and they don't know where it is. Customer service is awful and could not help me at all. They don't even have the numbers to the representatives in the various airports. (I wanted to call LAX directly to see if they had my bag but could not get their number from anyone!)
    I see that many people are having issues with spirit airlines. First we need to boycott them but more importantly we should sue them. The customer expects to fly along with our bags. We should not worry that an airline will not get us our luggage.
    email me at [protected]@gmail.com
    strength in numbers - lets show them we mean business!

    1 Votes
  • Ro
    Rosa M Ortiz Aug 18, 2009

    Spirit airlines company services and personnel are the most unprofessional airline l had travel with. My luggage never arrive to its final destination and is now lost in some airport. I will make sure that this airline pays for all my expenses.

    0 Votes
  • Gl
    GLSno funonvacation Nov 20, 2009

    Here we sit in Cancun, No suitcase, Lost, no numbers to call, Spirit does a fantastic job of not producing any contact numbers I am sure it is gone forever...DO NOT FLY WITH THIS AIRLINE! The planes are filthy and the employees are rude BEWARE! Dont do it!

    0 Votes
  • Ju
    Just Honesty Feb 01, 2011

    I am so furious with the customer service at this airline and the deceptive advertising that I cannot even go into detail. I will say this do not ever trust this airline or expect any retribution for mistakes that they make because they are a poor excuse for a business. I have never had one phone call out of a dozen that has helped me in any way. Once I use my pending flight credit and free roundtrip from their ridiculously useless credit card I will never use them again.

    Here is a synopsis of Spirit Airlines: Hidden Fees...Misleading advertising...unattractive fine print...Grueling conversations with customer service...Customer Service with very little knowledge of any program or helpful tips...Rude customer service representatives...Deceptive corporate executives...Liars...Expensive baggage fees...Limited Airport Destinations...

    Save yourself your time and more importantly your energy and sanity!

    1 Votes
  • Ju
    Jutt Apr 17, 2011

    I was actually being nice and asking for assistance. The first time they hung up on me. The second time they placed me on hold for 40 minutes then spoke to me for 1 minute and then placed me on hold again... I believe they thought I would just hang up. This is not finished. I am so dissatisfied with this company and their service. Melissa, I will not be flying with them ever again and I will warn anyone who tells me they are thinking about booking a ticket with them. Grr. I'm soo ticked. I'm calling BofA tomorrow to dispute the first charge. I've been treated so rudely by customer service in my entire life.I already wrote to the corp office. Ohh great, the email they provide to send them any concerns comes back failed delivery. What a GREAT COMPANY! >:(

    1 Votes
  • Ch
    chocho Jun 01, 2011

    Because I question baggage charge and the representative didn't like my tone of voice she threw my credit card at me, and she and her supervisor bumped me off of my flight. Informed them I was going to a funeral, but they didn't care, hide there name badges, turn there heads and refuse to say another word. I never made the burial.

    0 Votes
  • Os
    OscarG38 Jul 09, 2011

    I recently bought some tickets for my 2 minor children to travel from abroad back to the states, my son passport who is only 10 years old was expired but he had his foreign passport was good now I need the tickets refunded sob I can use a nother airline carrier and the refuse to do so they are giving me a set date to re-use them when I live in New Orleans and they do not have service here if anyone can let me know what are the steps to follow

    0 Votes
  • Ca
    Caroline Dec 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Your company is a SCAM. You advertise $17 fares but with FEE'S it comes to over $100 or not available.

    Your customer representatives DON'T SPEAK ENGLISH which makes it impossible to make reservations.

    Don't advertise prices that don't exist & use ENGLISH SPEAKING customer service!

    0 Votes
  • Ki
    Kim12 Apr 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Never, never, never fly with Spirit Airlines. They are NOT the cheapest. They aren't even close to being cheaper!! They advertise cheap prices but by the time they nickel and dime you to death you actually pay more than any other airline. In addition to costing more, they completely destroyed my luggage. I've done a lot of travelling and I can honesly say my luggage has never been so badly damaged. The contents inside that were tightly wrapped and packed between several layers of clothing were also smashed.
    When I complained about my brand new luggage and contents, Spirit offered to refund my baggage fee of $38!! They have still not agreed to compensate me for my destroyed luggage or smashed contents even after I advised that I have photos of the damage that were taken right in the airport and I have receipts proving my luggage was brand new the day before my flight. I will be pursuing this matter further but wanted to warn anyone considering flying with Spirit Airlines!!
    I would rather drive then fly with them again!

    Kim

    0 Votes
  • Ca
    carlaga Dec 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Hi everyone.Spirit lost part of my luggage and as you may think, there was no reply to the claim i ve sent.Therefore, I need to know how things work in the us as regards consumer rights.Is there a place that stand for you and contact the company and obligate them to present at a conciliatory court? In my country whenever u have a problem, the consumer ministry do that so u can sit in front of them an ask them what you want and if they don t accept they might have a much more higher fine. I suppose there would be a similar way in the us but I dont know how to do it. Or at least, we can all gather to take them to court.Thanks a lot.

    0 Votes
  • St
    STEFFY82 Mar 04, 2013

    THE WORSTED AIRLINES EVEEEEEEER, SPIRIT AIRLINES NEEDS TO BE CANCELED OUT OF THE AIRLINES WORKS. THIS MIGHT PUSH PEOPLE TO START BEING SCARED ON FLYING. SPIRIT AIRLINES LOST MY LUGGAGE, AFTER A VERY BIG TIME ON SEARCHING FOR THEM TO GET A SOLUTION ABOUT IT, 3 MONTHS LATER HERE THEY COME SAYING " YOUR CLAIM HAS BEEN DENIED" WHAT??? FOR CRYING OUT LOUD, THIS IS NOT A LOAN THAT I APPLIED FOR TO BE DENIED BUT MY OWN LUGGAGE THAT THE HAVE LOST. OPEN YOUR EYES WITH THIS COMPANY, TAKE THEM TO COURT... THEY REALLY NEED TO BE SHUT DOWN. WE CUSTOMERS, DON'T NEED SPIRIT AIRLINES. PLEASE TAKE IT AWAY FROM THE AIRLINES WORKS. WE DON'T NEED IT. IT'S THE WORSTED AIRLINES EVER!!!THEY DON'T CARE ABOUT CUSTOMERS. REFUSING TO PAY ME FOR MY LUGGAGE THAT YOU LOST, IS LIKE ASKING ME WHY DO I NEED MY LUGGAGE???

    0 Votes
  • Ca
    cassamandra Mar 26, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Spirit Airlines lost our bag. They have for three weeks refused to answer two simple questions: how to file for interim expenses, and what is their $ limit on reimbursements for lost property. After ten messages that didn't answer the questions, they informed me today that they will no longer reply to me at all. Their phone number is constantly busy, voicemails are not returned.

    I have never been treated by any company with such contempt. I understand discount and bare bones service, I don't understand this.

    0 Votes
  • Ch
    Chicago19 Jun 13, 2013

    HOW DO WE TAKE LEGAL ACTION ON THIS COMPANY?? THEY LOSE YOUR LUGGAGE AND ACT LIKE ITS OUR PROBLEM THAT THEY LOST IT. WE HAD A FLIGHT FROM NY TO CHICAGO...NO CONNECTIONS AND THEY LOST THOUSANDS OF DOLLARS WORTH OF OUR PROPERTY WITH NO EXPLANATION. THEY ONLY COVER CLOTHING AND TOILETRIES...ARE YOU KIDDING ME. PEOPLE CARRY MORE THAN CLOTHING WHEN THEY TRAVEL, YOU SHOULD NOT BE AFRAID TO CARRY ANYTHING IMPORTANT IF PIECES OF ### COMPANIES LIKE SPIRIT COULD CARE LESS. EVERYTHING IS OUTSOURCED TO THE PHILLIPINES AND NO ONE TAKES RESPONSIBILITY. HAS ANYONE AT ALL GOTTEN ANY REIMBURSEMENT FOR WHAT SPIRIT STOLE FROM THEM AND IF SO HOW DID YOU DO IT?? WERE GATHERING RECEIPTS FOR WHAT WE HAVE TO REPURCHASE AND WERE FILLING OUT ALL THE CLOTHES THEY STOLE FROM US. THIS COMPANY IS A FRAUD.

    0 Votes
  • I thought I would enroll my son in the $9 fare club so that we could save on baggage. I was in a hurry and clicked okay without realizing. A few hours on line I saw that my debit was charged $59.95 rather than $9. I checked the website and only one place (in small print) did it say $59.95 - but plenty of places that said $9 fare club in large, bold print. I called, was on hold 20 minutes, talked to a rep and was told it is non-refundable. Said that isn't acceptable, even contracts and non-refundable tickets you have 24 hours to change your mind and this was only a few hours after I did it on the website and can I talk to a supervisor. Waited 20 more minutes and then they came on the line and was then cut off. I went to website and then saw "non-refundable". I've asked the bank to dispute it, but I had to force them because it stated "non-refundable".

    0 Votes
  • Ao
    A OJEDA Apr 14, 2015

    VIAJE DE LAS VEGAS A SAN DIEGO EN SPIRIT AL LLEGAR AMI CASA ME DI CUENTA QUE FALTABAN COSAS DE ADENTRO DE MI EQUIPAJE, NO TENIA UNA NOTA DE QUE HUBIESEN ABIERTO MI MALETA, FALTABA TOSO MIS COSMETICOS MIS ESTUCHE DE CONTACTOS CON LA SOLUCION, MIS SANDALIAS NIKE MIS CREMAS NUEVAS YDE CUERPO Y CARA, NUNCA PUDE CONTACTARME CON NADIE PERSONALMENTE, ME MANDARON UNA FORMA A LLENAR EN LA CUAL TENIA QUE ENVIAR RECIBOS ORIGINALES POR LOS ARTICULOS ROBADOS DE MI MALETA, PRIMERA Y ULTIMA VEZ QUE UTILIZO SPIRIT AIRLINES, ESPERO REALMENTE QUE SALGAN PRONTO DEL MERCADO O ENCUENTREN A SUS RATEROS.

    0 Votes

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