Spirit Airlineslost luggage

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Spirit Airlines
2800 Executive Way
Miramar Florida
[protected]

On March 11, 2007 I went on a family vacation/honeymoon and flew Boston to Fort Lauderdale Florida via Myrtle Beach SC with Spirit airlines. We arrived in Fort Lauderdale and our luggage didn't arrive. Everything my son and I had was in the luggage. We were debarking on a Carnival Cruise the following afternoon out of Miami. We were told to stay in Fort Lauderdale and they would retrieve our luggage as it had been taken off the plane in Myrtle Beach. We had nothing with us at all and had to get a hotel and buy enough stuff for the night. We were assured that we would be reimbursed for the items purchased as well as the hotel. I was in constant contact with the airline after the next flight from Myrtle Beach arrived. My luggage didn't show. We drove to Miami in the morning and they said the luggage would be there at the port. It wasn't. I had to make several stops trying to get a duplicate birth certificate as mine was in my luggage and I needed it to board the ship. I literally called Spirit every half hour to the point where they were annoyed. Once I arrived at the port of Miami I was informed that they in fact never knew where my luggage was and that I had been misinformed. Both my son and myself had only what we had purchased in Fort Lauderdale and my new husband had a duffle bag with his clothing. They assured me that I could purchase clothing on the cruise ship and I would get my money back. It was spring break on the ship and most clothing was the size of a thimble but we got T-shirts and shorts for that night as were stopping in Key West in the morning. And again I was told it would most likely be brought to that port. The cruise ship did absolutely nothing for us with the exception of giving us each a T-shirt and a very small attache case with/ soap, toothbrush and a comb. We did not go on this trip with an unlimited amount of cash so that too was going to become a problem. When we arrived in Key West our luggage was still not there and now I had to spend the entire stop trying to but clothing, makeup, hairdryers and all of the things we needed to make it through the rest of the cruise and the days that we had planned after the cruise was over. We did not go on this trip with an unlimited amount of cash so that too was becoming a problem but I was told with certainty that I would receive compensation for the items purchased was going to become a problem. I asked them how much we could spend and they just kept saying as long as it was in reason they would reimburse me. By the time we had reached Calica Mexico I had drained the account of over 1000.00 to purchase all of the items that we needed and that was by far anything elaborate and as a matter of fact the clothing purchased was not even adequate for us to attend the evening dinners or the captains supper. When we arrived in Calica the airline called and asked me if I would be able to drive to another part of Mexico to retrieve my luggage if they could get it there. I asked them not to send it to Mexico as I did not have a rental car and would be too nervous that I would get lost and by this time funds were becoming a issue. I never received the luggage. I have filled out the lost luggage forms , sent them return receipt and still have received nothing. They also informed me that they would give me money for the contents of the luggage or the replacement clothing and not both. Which was clearly not what I had been told from the beginning. They then inform me that they will not pay for cameras (even disposable), jewelry (even costume) perfume, cosmetics, eye glasses, sea sickness medication, contact lenses and much more. All items that I had. They basically will pay only for my clothing and nothing else although I have the receipts for everything. I have called the company a dozen times and they wont talk to me and just have you leave a message that they do not return. It has been three months and I have heard nothing. I have lost so many items in the luggage that cannot be replaced. I had the gown that I wore when we were married as well as many shower gifts I had received. The trip was a total failure and we were not even able to do any shore excursion when we were on the cruise as I had to shop and run around looking for the luggage at each port. I don't know what to do next. Any suggestions would be appreciated. I feel they should have to at minimum be held accountable for all of the items purchased and those that were lost. Any help you can give me is appreciated.

Sincerely, Tracey DeWolf.

Responses

  • Ch
    Christiann123 Jan 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    So Sorry to hear of your flight from hell. I too have experienced Spirit Airlines lack of professionalism.
    After waiting an hour and a half for my luggage I finally gave up and went into lost luggage. A young family of six was outside the lost luggage door. The dad warned me, "You don't want to go in there." I smiled and said, "I wish I didn't have to." (I thought he was joking)
    I was happy to see my suitcase. I smiled and said, "Hey gals, so glad my luggage is here. Do you need me to sign anything?" I held up my claim ticket. The unsmiling woman behind the counter whispered something to me which I had no way of hearing as she was drowned out by the all noise of a busy Atlanta airport. "Excuse me, I couldn't hear you?" I politely told her. There were so many lost luggages that I couldn't even step into the room. There was no space for me to close the door, thus the noise of the bustling airport filtered in.
    She ridiculously whispered three more times and each time I calmly told her "I'm sorry, I can't hear you." I was thinking that maybe she had a sore throat or some thing. Finally she approached me having to step over all the bags that stood between me and her. She then put her face within inches of mine and said, "I don't appreciate being called gal." It took me a few seconds to comprehend the absolute unprofessional ism that I was being subject to. Wow, My bad knees are killing me after waiting and hour and half on hard concrete while my husband is doing hot laps around the busiest airport in the world and the lost luggage princess's only concern is the pronoun I use to address her! Out of curiosity I asked her, "What pronoun do you prefer?" Straight faced and with no emotion she replied, " I prefer to be called Lady or Miss Ebony." As a Spirit Airlines customer I can't tell you how important it was for me to know the proper pronoun to use while addressing your employee. Good to know you have such selfless caring employees that are so happy to help all the weary passengers that are looking for the luggage that you lost!
    Never again.

    0 Votes
  • Co
    Courtney Bailey Mar 04, 2017
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    You can read about my experience here. www.barnwoodandbakedgood.wordpress.com, under the Life's Little Adventures page.

    0 Votes
  • Bl
    blame the parents here Aug 04, 2016

    If you are so concerned about his safety why allow him to travel alone in the first place. Also we are talking about an eleven year old not a six year old. Blame the father for not being there on time.

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  • Iz
    IZNALDY DENIS Aug 04, 2016
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    I trusted spirit airlines to shadow my 11 year old son from florida to laguardia airport in new york. When his father came to pick him up, he was standing by himself at the gate with no escort, he has been there for an hour by himself. No one called and no one was there to verify that the person picking him up was the one on record. Anything could have happened inside the terminal. There are too many predators in this world to leave our children unattended especially when we trust the company to care for them . It is just dangerous.

    0 Votes
  • Sh
    Shernett Aug 04, 2016
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    Spirit airways has the worst customer service,
    I booked a ticket for my husband and son, upon returning they were unable to put my son who is a baby (26 months old) on the flight on an international flight, from Kingston JA to Fort Lauderdale Hollywood International airport. They knowledge of my son's DOB prior to purchasing the ticket because I specifically stated his age and wanted to know exactly what are my options.
    I spoke with customer service by the name of Monica on 07/25/2008, who charged my credit card.
    To my surprise my son was unable to return home on the flight because of their negligence. I was on the telephone pleading to them no one helped instead they put me on hold for two hours only to be disconnected.
    I feel like I've been ripped off, and this situation should get recognized, because it should not happen to anyone else.
    Spirit Airlines should pay for their negligence.

    0 Votes
  • Al
    Alexander Aug 04, 2016

    My luggage did not arrive when I left Ft. Lauderdale Airport to Ronald Reagan Nat'l Airport at 9:30 a.m. The customer service was very bad and no one seemed like they were interested in helping me to locate my luggage. I was told to wait on the next flight (4:30 p.m.) to see if my luggage would be on the next flight. Still no luggage and I was asked again to come back to the airport and check out the next incoming flight (10:30 p.m.) to see if my luggage was on board. I was also told that they wouldn't deliver my luggage because I lived too far from the airport. I live approx. 60 miles away. I received a phone call at my home around 11:00 p.m. stating that my luggage arrived and to come and get it. I told Spirit Airlines that I would get my luggage first thing in the morning because I was tired and didn't feel like driving again to the airport.

    0 Votes
  • Valerie Aug 04, 2016

    Spirit airlines is offering great rates right now for travel to Florida, but buyer beware. If an emergency should arise, and you have to cancel a flight or one of your passengers is unable to go on the trip BEWARE of their cancellation policies. Here is my story. I booked a flight for three people to Florida, one person had to cancel.

    SPIRIT AIRLINES:

    1 Will not refund the ticket price under any circumstances.

    2. Will only apply a credit for use up to one year from booking IN THE NAME OF THE CANCELING PASSENGER ONLY.

    *So even though I booked the flight, and I paid for the flight, the airline will only allow the person I originally listed on the ticket to use the credit.

    Please think twice before booking on this airline.

    0 Votes
  • Ru
    Rudy Aug 04, 2016
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    These are the policies of almost all airlines. They were on the terms and conditions when you purchased the tickets...

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  • Al
    Alfredo Aug 04, 2016
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    I had a similar issue, I was wondering how did it go with the lawsuit?

    0 Votes
  • Valerie Aug 04, 2016

    I called to reserve two tickets from Ft. Lauerdale to San Juan, PR. I was told that I would receive an email confirmation. I was not able to read the email immediately because of internet problems. When I finally checked the email, I discovered that the agent had inadvertently (I thought then) booked me on a flight leaving San Juan going to Ft. Lauderdale. Spirit informed me that I did not inform them of the error in a timely fashion and, therefore, I would have to pay $140 to have it corrected.

    I thought that it was a big joke until I tried to get the matter straightened out by their 'customer service'. The spokesperson assured me that it was n joke and that I would have to pay the $140 - quoting the airline's 'policy'. Additionally, I was told that I could not cancel the reservation because Spirit has a no-cancellation policy as well.

    This happened five months ago. I have made several efforts to reclaim my money but have not been successful. Not only has Spirit refused to refund my $635, but has steadfastly refused to even proffer a token voucher. In essence, they have take the position that the legal system allows them to rip off customers with impunity. That might well be but I will know for sure soon. Next week, I will file a small claims suit against Spirit's president, Lancelot David and the Board of Directors.

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  • Ep
    ep2002 Aug 04, 2016
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    Stupid me not to research the airline beforehand. Who would have thought that the entire world hates this one airline. I expect complaints, but this many???

    I purchased the club which right away uses underhanded advertising techniques. $9 ??? LOL, there's nothing $9 about the club. Show me one of their products that costs $9. It's $59.97 or whatever it is, that's a FAR CRY from $9.

    Anyway, I sign up thinking I'm going to get a discount on my flight, but I don't, it's only on luggage. Fine, I go ahead with it anyway.

    I try to log in, their poorly coded website can't find me in the system. I call to complain, they find me on their end, but I still can't log in.

    I try to get the system to reset my password, it can't find my e-mail address.

    This goes on & on for over 4 hours with me waiting because they have the nerve to tell me to try back in 2 hours. What company tells a customer to try logging in again in 2 hours??? LOL, I'm a netrepreneur, & I deal with websites 24/7 & NEVER have I ever been told to wait unless they were down for maintenance which is usually done on the wknd. or in the wee hours of the morning, but it was clear this wasn't a maintenance issue.

    So after trying over & over again, & calling 3 times in total & constantly being transferred to their IT dept. & speaking to ###ic Indians (I HATE dealing with foreigners overseas who have no intelligence & can barely understand me. This is what these HUGE corporate companies put us thru), I asked to speak to the head office. I can't remember what they said, but obviously I didn't speak to any head office.

    Then I did the first smart thing I did, I searched online for complaints & was SHOCKED at all the complaints I saw on TONS of websites, not just this one.

    I then asked for a refund. Of course they refused citing their T&C.

    I hung up & called my bank. I was told I could get a refund, but of course I have to wait for the pending transaction to go through before I could dispute it.

    I wait the entire wknd. & then dispute it thinking all will be fine, but it's not. The girl who took down the info cites the T&C, but sees (as I do) that they don't even have T&C on their site, so if you want to go back & review it, you can't.

    I had to wait 2 wks. & still no credit, so I had to call the office of the president.

    They argued with me that Spirit's terms & conditions say no refunds. I argued I NEVER used their service, they gave me no access to the site & I canceled within 4 hours THAT SAME DAY because of the numerous problems I had.

    She still couldn't do anything b/c of Spirit's Terms & Conditions which I thought was against Visa's regulations b/c when customer disputes a charge, eventually it should come off their credit card if you dispute it over & over again.

    Anyway, my bank only credited me as a gift to me for being a long time customer, but they DIDN'T credit my account because of Spirit's TERRIBLE company or lack of service, so be very very careful. I'm surprised that after all these complaints no one has brought this company down already.

    And for $100 more (mine was an international flight), I went with Delta & while 90% of their staff is rude & condescending, I had no incidents even remotely similar to what I had to deal with when dealing with Spirit.

    0 Votes
  • Sa
    Sandy T. Aug 04, 2016

    My mother who is 94 years old, flew from Ft. Meyers airport (RSW) in Florida to Atlantic City airport in NJ. She is hard of hearing and walks with a cane. When booking her flight, I always pay the extra fare for a seat at the front of the plane. I request wheelchair service on and off the plane and to the baggage area where the gentleman from the limousine service meets her and takes her to her home. Although she can walk with a cane, she is a bit unsteady and can easily get knocked down. Her Spirit flight #936 arrived on time. She was escorted off the plane and left to sit outside the gate for 50 minutes. She requested assistance several times and was told someone would be with her. Her driver notified the baggage attendant that her bag arrived almost one hour ago, but she was never brought down stairs to the baggage area. Finally, my mother got out of the wheelchair and attempted to get to the baggage area herself. She didn't know how to get there and after asking directions, someone finally called a porter to take her. Luckily, her driver was still waiting more than one hour later. This was a Wednesday, 11:55 A.M. arrival so we were not dealing with a weekend, a holiday or an early or late flight. How terrible to treat someone with a disability this way.

    0 Votes
  • Fo
    forta30 Aug 04, 2016
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    I am so disappointed with Spirit Airlines and the way I was treated that I will never book through them again. I tried making a reservation and the computer had given me an error. With no email from spirit that the reservation was made and confirmed I purchased another reservation. I notice my bank account was charged $169.40. I called spirit to dispute the charges and nothing they kept giving me the run around that the email was sent that the confirmation was made and all this bologni. But why would I make another reservation if I already had made one??? They didn't even have the decency to even try to help or refund anything. I hate them and hate is a strong word... But I don't care $169.40 is a lot of money and Aloha the supervisor in the spanish Line; Jesenia another so called supervisor in the spanish line; fabio; francheska all in the spanish line were of absolutely no help!!! Do not fly with them ever again!

    0 Votes
  • Se
    SERGIO Aug 04, 2016
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    I flew with Spirit air from LAX to Jamaica however my luggage didn't arrive. I was without clothes for 7 days - I had to buy my clothes from the resort and they promised to reimburse $25 per day for delayed luggage. Off course I didn't hear anything from them, they delivered my luggage 15 days later with half of my clothing missing. I filed a claim with the them, left several messages, you can never speak with a live rep. that handles claims. They didn't even send us a letter or acknowledging receipt of my claim or anything to that matter. It's been 3 months and I'm about to file a complaint with BBB. I had a horrible experience with Spirit air and I don't recomend anyone to travel with this airline. Extremely poor customer service and horrible experience.

    0 Votes
  • Sa
    Sara Aug 04, 2016

    Do what I did 1. Tell the DOT go to http://airconsumer.ost.dot.gov/problems.htm and complain about Spirit Airlines abuse of power - it is because they know they can get away with treating people like crap why they continue to do it! Tell the DOT about their gross lacking in proper business ethics, and of course slack and unhealthy way they keep their planes. Tell the DOT about your incontinences. The people in reservations don’t even speak English! 2. Go to the web site http://www.FlyersRights.com and sign the petition for the passing of the passenger bill of rights!

    Sprit is more than a joke they are a disaster waiting to happen. By the way they have a F rating with the BBB (Better Business Bureau) looks like top management need to go.

    0 Votes
  • Se
    sergio osorio Aug 04, 2016

    Whom ever concern,

    After several (more than 10 times) conversations over the phone with customer service without any luck and lack of follow up by the company, I am now writing you about my wife Paula Segura travel arrangements and incident. She was going to travel on Dec, 5, 2008 to Bogota Colombia, Itinerary # YBDKYA. When we got to the airport the person at check-in stated that the reservation was for one leg instead of round trip. When we bought the ticket on line, we DID buy it round trip. Then he told us that the flight was delayed and that Paula was going to miss her connection to her final destination. Nobody called, email, fax, etc to let us know that was the case. My wife HAD to be in Colombia the next day for a Medical procedure so I then started to look for another flight that same night.

    The total cost of the ticket was $675.30 paid by credit card VISA ending on 0817 approx 6 months before the day of the travel.

    After a long discussion with the person at the counter, he found that a glick on the system cause the reservation to go to one leg and immediately call hi supervisor Telly Nelson-LAX Agent. She immediately jumped on the phone with customer service trying to resolve the problem while I was getting another flight out to Colombia that same night. I got the flight in American Airlines and Paula was on her way.

    I spoke with Telly and she argued that she talked to TRAVIS 17796 at customer service and that due to ALL the inconvenient and trouble caused by the airline due to the on line booking problem and the lack of communication he was going to do a FULL refund to Paula's credit Card for $675.30 within 4 to 7 days ( as shown on the receipt written by Telly).

    It has been more than 3 months and nothing has happened, several calls were made. We spoke to TORREWA, ERIC, JOHN, etc and we even called and spoke with the Spanish customer service... they ALL said wait for a week and the money will be refund it to your account. so far NOTHING.

    We flew several times with your company, we always had a great experience, but unfortunately it seems that this time SPIRIT let us down.

    If we don't hear from you within a week of this correspondence we will hand this case to our lawyer.

    Sergio Osorio

    0 Votes
  • Br
    brandi Aug 04, 2016
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    On November 6, 2008 an unathorized charge of 39.95 was taking out of my checking account. I do not even fly with spirit airlines. How can i get my money back.

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  • Ri
    ricardo optero Aug 04, 2016
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    wen we went to nassau from puerto rico i pay $20.00 for my lugagge, the counter attendant told me that if i pay $40.00 i don't have to pay for the return, then i pay, well wen i leave nassau they made me pay $20.00 again because there are nothing in the computer that i pay $20.00 already. my flight was on june 16 2008 at 06:30 a.m. on seats 10a and 10b, and i would like to know what happen to that money thanks

    0 Votes
  • Ja
    Janel Morris Aug 04, 2016
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    Verified customer

    I also had a terrible experience with Spirit Airlines. I canceled a trip in early April, received a credit but when I went to use the credit, the credit was already used by someone else. The woman, named Kimberly, who used the credit flew from Washington to Cancun and we live in Las Vegas( Red Flag). When I called to talk to them to try and correct the situation the company was based in the Philippines so I could not get anyone that could understand what I was talking about. All they keep telling me was I already used the credit. Another thing, when you want to file a complaint you have to send him a letter. There is phone or fax number to physically speak with anyone. WOW!!! Great customer service. Its a wonder they are still in business... It must be the cheap flights they offe.

    0 Votes
  • Valerie Aug 04, 2016

    I have read other reviews and found 1 thing to be a FACT. The customer service is horrid. First line contacts are rude and supervisors reply in email with the same negative "Valued Customer" answer.

    I asked them to take that description out. False advertising!

    I was making reservations and once done, I received an email for a $25 roundtrip discount for each person. The email sale was for 24 hours. They send it 2 hours after it had begun.

    I thought they would be great about it since I am a FF. They made up technical excuses (invalid because I am at Email Administrator), and would offer no help...none!

    I don't need the $50 but they have NO customer service.

    Really scares me to continue to fly with them after what I have been reading!

    0 Votes
  • Je
    jeff riehle Aug 04, 2016
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    Verified customer

    I also just experienced a terrible travel issue with spirit airlines. My wife and i flew to FLL ( fortlaurdale) on Oct 31st. 2007. we arrived to find our next connecting flight to Nassua Bahamas canceled, due to the tropical storm Noel.

    Even though other airlines still flew that day. They gave us a hotel coupon, but when we arrived at our hotel it was only a $ 10.00 discount. We were stranded in Fort Laurdale until Sunday the 4th. ( 4 days in the hotel) At our expense. $ 1200.00 bucks total, plus cabs ,food, phone calls, etc.

    We had to move hotels for 2 reasons. We had fresh food in our carry ons, and the hotel was in a horrible location. No ice was available for our fresh goods, and restaurants were a $8.00 cab ride away.

    When we arrived in Nassua , we had again missed our connecting flights.We had to book another hotel that night and cab fare each way, and food. $ 250.00 As soon as we arrived at our next destination, I proceeded to call,e mail spirit every day numerous times.

    Absolutely no response , or e mail reply on any of my inquiries. Our return flight was for Nov.9th Friday.Thursday evening we were told the Nov 9th flight was canceled.

    We were unable to return to Nassua until the 12th, and when we arrived, we were then told we missed our Friday flight,that it did fly.

    We then had to pay $ 190.00 change fee to return home.( original flight cost was $ 144.00) I think we spent around 16- 1800.00 bucks for the delays etc.

    I would agree with all previous complaints, Spirit Airline has the worst customer service of any airlines.

    I have had NO response and actually got hung up on the phone with them 3 times. They should by LAW, offer free water while in flight.And accept cash.

    I think Spirit should be accountable for their false advertisement and rude, unacceptable customer service. I can honestly say,, they LIE to their customers.

    0 Votes
  • He
    Heidi McMeekin Aug 04, 2016
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    What really bothers me is that customers cannot make changes to the tickets, but they can change your ticket to inconvenient times AFTER you've purchased them and made arrangements for hotel/rental cars. They don't even care about their customers, and this is the WORST AIRLINE I've ever dealt with. I would not be surprised if they go out of business if they continue to treat their customers like they do.

    0 Votes
  • Ch
    Chris Husein Aug 04, 2016
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    You are not alone! This may make you feel better, others have had similar problems. A friend of mine decided to complain on his blog about them. They were rude to the wrong person, he is a very influential web developer among other things. If you Google the words "Spirit Airlines", its the third result. I''m sure they are going to lose business. Heres the URL. Please share your story on his blog as it will only further advise people to not fly Spirit Airlines.

    http://www.alexrudloff.com/2007/08/04/do-not-fly-spirit-airlines/

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  • Sh
    Sheryl Strong Aug 04, 2016
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    Verified customer

    Customer Service was awful from Las Vegas to Detroit, The ticket agent informed us that the counter was closed till six at 3:00p.m. in the afternoon, without trying to see what flight we were on, after regaining his attention he informed us that we were late 90 mins before flight was not acceptable and 3hrs is what's required by them. When we asked him were we could find this information, he simply said try the 1800 number. That sends you through a series of prompting without any results , only to have the service hang up on you after a half and hour. Then he informed us since we made the mistake of being late we could pay an additional 70.00 per person to take another flight sometime the next day, and that we should be thankful that it was only half and not full price, and that this was policy.

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  • Da
    david Aug 04, 2016
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    i have been on hold for over 5 hours and will not hang up!! for customer service regarding disruption of travel plans due to the destruction of the tornado in downtown atlanta

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  • El
    Elliott Engelbaum Aug 04, 2016
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    a verified customer
    Verified customer

    Spirit airlines thinks it's ok to use charge cards to buy drinks and food. what they don't understand is that both roller counters are blocking the isles for almost the complete trip. I had to beg to get the bathroom and that was after an hour. I won't mention here how many babies were crying with dirty diapers. The air was horrific. HOW DARE YOU...

    AND

    U have to be superman to figure out the $9 club that is so much trouble that it's not worth it, but well worth it to Spirit who collected $9 each not telling us that it was for less than one year. READ THE SMALL PRINT.

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  • Am
    Amar Patel Aug 04, 2016
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    Verified customer

    I purchased an airline ticket online from their website, due to system error they charged me twice. I called them immediately and they admitted their mistake and told me that I have been refunded money for the 2nd ticket. I waited about a month and called them back, then they told me that it was not done at that time and they will do it now. Since then I have called about dozen times. They keep on telling me that they have refunded money but there has been no money deposited in my bank account. I have my bank statements as a proof. I just don't know what to do. I cannot imagine in United States someone can do this. I don't know whom should I contact. Any feedback is appreciated.

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  • Up
    Uputo Markotic Aug 04, 2016
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    Verified customer

    I've been having the worst service with Spirit Airlines such as being waiting on the phone for 30 minutes when the recording says "5 minutes wait". I bought I round trip ticket through Spirit Airlines believing in what they advertised that they fly all over the United States. An emergency came up that my mother was left in my care and according to the Doctor she cannot be left alone of Alzeimers. I called your office in lax I believe and made the reservation and I wasn't told it was non-refundable. I did not book it on the internet. I kept asking for a voucher and they only gave me a number. Spirit Airlines has to correct the advertisement instead of flying all over the United State of America, they only cover few areas. I cannot even use that ticket to Hawaii, Nashville, San Francisco, San Jose, Florida. It like $312. thrown away. I will never recommend this airline to anyone. I

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  • Li
    Liz Ross Aug 04, 2016
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    a verified customer
    Verified customer

    i bought a round trip ticket from San Diego to Las Vegas for $109. when all was said and done they charged my a total of $212.60 which include two carry-on baggage frees of $30 to Vegas and $35 back from Vegas. It is not listed in any of there term and conditions that bag fees are one-way only charges. also the flight was 2 hours late leaving Vegas. the plain was extremely dirty. i had to ask a flight attendant to clean the seats so I and the other passengers could sit down. They offer nothing for free on the plain, not even peanuts!!!. They could have given us a complimentary soft drink or water or PEANUTS!!!. It was my first experience with Spirit and will be my last. From what I have been reading this morning, most people have the same complaint. Absolutely ridiculous!!!

    0 Votes
  • Ro
    Robert J Bradley Aug 04, 2016
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    a verified customer
    Verified customer

    I hastily complained about some documents being missing from baggage while flying with from Spirit Air. As it turns out, my significant other stored them in a place she felt they would be safer without my knowledge. Please accept my apology.

    0 Votes
  • So
    Sophy Wolters Aug 04, 2016
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    a verified customer
    Verified customer

    My husband two kids and I were supposed to flight out on Sunday night 7/30 with Spirit Air from Los Angeles to Guatemala City. They cancelled the flight leaving us stranded at the airport. The next day Spirit told us the 31st flight was canceled too and that we couldn't fly until 8/2. We bought tickets with Delta and came home two days late. Turns out they did fly that night half empty, so there was no reason for us to go with another airline.

    Now it will take four weeks for our claim to get through form the insurance company plus a lot of aggravation to get paperwork together. I would like the public to know Spirit Air has no relationship with any other airline. They can't book you on other flights. And that it is better not to fall for their low price policy, becoming very expensive trips.

    Sophy Wolters

    0 Votes
  • Ma
    Maryann Scaryman Jul 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Arrived at LGA from Detroit via spirit airline flight 347 at 6pm on 7/2/16. Lost my kiplinger carry on bag in the plane. It had my wallet, medicine, & my shaving needs. Went to report the loss, yet the lady at the desk kept referring me to the ticketing center to get a pass to go back in the airport to look for my bag. She rude, & unhelpful & did not help me at all.

    0 Votes
  • An
    Ania Jun 07, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I understand they are a cheaper airline, but at least I would expect to get to my destination! We had a flight from Atlanta through Ft Lauderdale; however, the flight from Ft Lauderdale to Santo Domingo was cancelled, and first of all nobody cared to let us know while we were still in Atlanta, second of all it took many hours of stress at the airport before Spirit rebooked all the passangers to the next day flight (20 hours later!!!). They didn't want to tell us what the reason for cancellation was. Yes, Spirit paid for our hotel and meal during the wait, but the point was that because of the cancellation we missed a whole day of our 3 day vacation! They didn't want to compansate us in any way. I requested the entire trip to be refunded because the whole trip didn't go as planned, and all I got was a small refund for one night missed in a hotel... Terrible service.

    0 Votes
  • Pa
    Pam Jun 07, 2016

    .I live in Costa Rica six months of the year and I made the mistake of booking with Spirit airlines

    1.Do not trust anything on there home page especially the credit card pitch.2 They have absolutely no customer service they will give you numbers that always give you a busy signal.3 Do not trust anyone that works for them I booked with this airline and they asked me if I would like a Spirit Master Charge and they would take $40 off my bill so filled out the form and clicked submit and got back DENIED so went on got to Costa Rica and 5 days after arriving their I got a e-mail that I owed this creepy bank $40. No CC no address or nothing from this creepy bank so they pilled up late charges.when I got home the bill was up to $300.00 dollars I had to get the FDIC to straiten out the mess. When I changed planes in Fort Lauderdale I gave my claim ticket to one of the employees to get one of my bags and I went and eat and came back and the employee said no bag and I said wheres my baggage claim and he said they lost that too? He said that the bag was there my plane was taking off so got to San Jose CR and no baggage at all.They said it would arrive the next day and they would deliver it but nada the phone #�s they gave me just got busy signals.Went to the airport at my own expense and the employees where indiffernt and cold but I got 2 of my bags but the one with no claim check was gone the emplyees steal your bags that way they can go threw looking for valiables or drugs! TRUST NO ONE OR NOTHING AT THIS AIRLINE.

    0 Votes
  • Me
    Meghan Bauman Feb 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Spirit Airlines charged my account two days ago when my flight was three weeks ago. I called and asked why and they said they weren't sure why they charged me and to call my credit card company and tell them not to accept the charge.

    0 Votes
  • Ji
    Jimt24 Jan 29, 2016

    We booked two flights through this terrible airline. Both ended up leaving around 5 hours late, with zero explanations as to why. Never again will be use this very disappointing company. Extremely disappointed.

    0 Votes
  • Ar
    Army grandma Sep 12, 2015

    .We had a problem with Spirit Airlines when one of my soldiers came home before he shipped to his next station. They lost one of his army bags ( yea one of the huge green bags big enough for a body) and we did all that paperwork 3 months ago and what do you know they found it! They will not tell me where it was but he has had to spend his own money to replace the items they lost so he is still out the money. They need to be responsible for the cost that we submitted since he has had to buy it all over again even though he has the items back. I know he will not fly Spirit again.

    0 Votes
  • Ao
    A OJEDA Apr 14, 2015

    VIAJE DE LAS VEGAS A SAN DIEGO EN SPIRIT AL LLEGAR AMI CASA ME DI CUENTA QUE FALTABAN COSAS DE ADENTRO DE MI EQUIPAJE, NO TENIA UNA NOTA DE QUE HUBIESEN ABIERTO MI MALETA, FALTABA TOSO MIS COSMETICOS MIS ESTUCHE DE CONTACTOS CON LA SOLUCION, MIS SANDALIAS NIKE MIS CREMAS NUEVAS YDE CUERPO Y CARA, NUNCA PUDE CONTACTARME CON NADIE PERSONALMENTE, ME MANDARON UNA FORMA A LLENAR EN LA CUAL TENIA QUE ENVIAR RECIBOS ORIGINALES POR LOS ARTICULOS ROBADOS DE MI MALETA, PRIMERA Y ULTIMA VEZ QUE UTILIZO SPIRIT AIRLINES, ESPERO REALMENTE QUE SALGAN PRONTO DEL MERCADO O ENCUENTREN A SUS RATEROS.

    0 Votes
  • I thought I would enroll my son in the $9 fare club so that we could save on baggage. I was in a hurry and clicked okay without realizing. A few hours on line I saw that my debit was charged $59.95 rather than $9. I checked the website and only one place (in small print) did it say $59.95 - but plenty of places that said $9 fare club in large, bold print. I called, was on hold 20 minutes, talked to a rep and was told it is non-refundable. Said that isn't acceptable, even contracts and non-refundable tickets you have 24 hours to change your mind and this was only a few hours after I did it on the website and can I talk to a supervisor. Waited 20 more minutes and then they came on the line and was then cut off. I went to website and then saw "non-refundable". I've asked the bank to dispute it, but I had to force them because it stated "non-refundable".

    0 Votes
  • Ch
    Chicago19 Jun 13, 2013

    HOW DO WE TAKE LEGAL ACTION ON THIS COMPANY?? THEY LOSE YOUR LUGGAGE AND ACT LIKE ITS OUR PROBLEM THAT THEY LOST IT. WE HAD A FLIGHT FROM NY TO CHICAGO...NO CONNECTIONS AND THEY LOST THOUSANDS OF DOLLARS WORTH OF OUR PROPERTY WITH NO EXPLANATION. THEY ONLY COVER CLOTHING AND TOILETRIES...ARE YOU KIDDING ME. PEOPLE CARRY MORE THAN CLOTHING WHEN THEY TRAVEL, YOU SHOULD NOT BE AFRAID TO CARRY ANYTHING IMPORTANT IF PIECES OF ### COMPANIES LIKE SPIRIT COULD CARE LESS. EVERYTHING IS OUTSOURCED TO THE PHILLIPINES AND NO ONE TAKES RESPONSIBILITY. HAS ANYONE AT ALL GOTTEN ANY REIMBURSEMENT FOR WHAT SPIRIT STOLE FROM THEM AND IF SO HOW DID YOU DO IT?? WERE GATHERING RECEIPTS FOR WHAT WE HAVE TO REPURCHASE AND WERE FILLING OUT ALL THE CLOTHES THEY STOLE FROM US. THIS COMPANY IS A FRAUD.

    0 Votes

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