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CB Glasses and Lenses Specsavers Optical Group Complaints #2-21
Specsavers Optical Group

Specsavers Optical Group review: Greedy policy on payment of outstanding minor payment

T
Author of the review
5:32 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

I visited Specsavers Beacon Bay East London on the 08/09/2026. Everything went well as usual until the finalisation of the quote to my Medical Aid. I was shown a total amount of R5205.00 less my portion of R545. I did not have this amount and as a loyal Client,I asked that the claim and Spectacles be processed. The Agent asked his Manager who did not have descency to talk to me direct and address the policy issue. I found the her attitude arrogant and poor customer service.
To my shock,today a claim of R640 was sent to my Medical Aid. Why? Why could not wait for me to pay my portion? Answer is GREED AND LACK OF CUSTOMER SERVICE. HOW CRUEL! I WENT for test because of persistant headache due to expirey of my lens prescription. No consideration from your money making Branch. Yho!

Claimed loss: None

Desired outcome: Processing of my order

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  1. Specsavers Optical Group Contacts

  2. Specsavers Optical Group phone numbers
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    Cornwall, UK
    +45 96 325 000
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    Denmark
    +358 102 184 381
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    Netherlands
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    Sweden
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  3. Specsavers Optical Group emails
  4. Specsavers Optical Group address
    La Villiaze, St. Andrews, Guernsey, England, Hampshire, GY68YP, United Kingdom
  5. Specsavers Optical Group social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 22, 2026
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